Arc  Reviews 

163
•
TrustScore 4 uit 5

3,8

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Jenny and Poppy had a lot to contend with both weather and people wrangling wise this week. They both performed really well often with limited sleep changing conditions the weather and the dem... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

The shifts promised were not given as people had to go home before even working 6 hours, and also forced to take a break when it was not 6hrs yet. It took too long to get allocated to work stations, o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Overall the shifts were great, got breaks and food tokens, and the atmosphere was mostly all fun. I never got shouted at but I did witness someone else get shouted at by a manager in front of staff an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Generally, creamfields festival was a wonderful experience. My shift manager Emma was wonderful and I enjoyed working with her all through the event. The team mate in the Bar was great. Addition... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Recruiter

Geschreven door het bedrijf

Arc is a nationwide event and hospitality staffing agency. Our vision is to shape the world of flexible work into a better place for all. We believe at the heart of great events are great people. Our number one priority is finding, assessing and training the best people with the right skills and attitude to fit seamlessly into any team or event and make customers happy. The two service solutions we offer are: Top-up staff – gives the maximum amount of flexibility to the client as they only pay for hours worked and there is no obligation to use Arc at any point. Managed service – allows clients to outsource some or all of 1. Recruitment, 2. Staffing, 3. Payroll and/or 4. HR Support operations to Arc.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

163 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,8

Alle reviews

(163)

51 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent staff provided to our…

Excellent staff provided to our Constellation sites (especially Aston Villa). Always efficient and helpful with business needs.

12 mei 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Skylar,

Thank you for leaving such a glowing review. We're please you received a good service and were happy with the Team Members supplied.

I'll be sure to pass on your kind words to our Midlands team.

Best wishes,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

HUUUGE shout-out to Arc Manchester

I can't imagine how difficult it must be to manage and meet the demands of hundreds of students, part-timers or whatever your circumstances may be that demand flexible, short-notice work, but Aine, Emma, Amy and the rest of the team at Arc Manchester do an AMAZING job of doing just that.

These guys always go the extra mile to help make things work for you, if they at all can. You can tell they really care!

Having had a few health issues and a bumpy last year in general myself, the Manchester team have been very accommodating and I won't forget that.

29 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Kit,

Thank you so much for leaving this review. We're really pleased that enjoy working for us and find the team friendly and approachable. We're also glad you have felt support with your mental health and have been shown real flexibility.

I'll be sure to pass your praise on to the Manchester team.

It's a pleasure having you as part of Team Arc,
Maddie - Marketing Manager

Beoordeeld met 1 van de 5 sterren

Payroll marked my clock out short.

I am aware that pay slips can get mixed up however we have supervisors who sign us in and out and write specific clock in and clock out times.

Last weekend working at Wembley was horrendous. A lot of staff were rude and ill mannered. Job card said I’d finish at 23:30 and I have to ask to leave at 00:00 where the man kindly signed me out, wrote 00:00 clock out as I remember showing him the time and he kept the job cards. I got home at 3am the next morning due to missing the last train I was scheduled to get. I also got to work before 15:30 as asked an hour before (although my shift time was 15:45).

I am happy to be flexible and take the longer journey home for work but not when my job card will mark my clock out time any earlier than I actually did. The work demanded a lot of me and I want my job cards to be accurate. 23:40 instead of 00:00 is only 20 mins, I don’t know if it affects my pay, but it affected my cost of travel and time to get home. I hope this gets sorted fairly.

29 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi,

We're sorry you felt the need to leave this review. It is paramount to us that we pay our team members correctly and on time. We would like to resolve this for you as soon as possible. Please email london@wearearc.co.uk who will investigate the pay query you've cited.

In regard to your recent shift at Wembley, we have a People Welfare Manager in place who can investigate such concerns. We will happily work with you and the client to resolve them. Please reach out to Sarah via sarahharrison@wearearc.co.uk if you would like this resolved formally.

Alternatively, you can contact me directly via maddiemilton@wearearc.co.uk and I'll be happy to assist in any way I can.

Kind regards,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

Amazing

Joined last summer as a student because I love the fact that Arc is so flexible and it worked perfectly for me. The staff are always helpful especially Rachel who is always there to answer questions and help us. There are a wide variety of shifts from concerts to hospitals and I have never struggled to find a shift. Absolutely love Arc!

29 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Hafsah,

Thank you for leaving this review. We're pleased you have enjoyed your experience and made the most of the flexibility we offer.

It's a pleasure having you as part of Team Arc,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

Great experiences only

I started working with Arc October 2021, by far one of my best decisions. Arc Hospitality is a very healthy environment to work in, they have helped shaped me with little experience into being very good on the job. Amy, Emma and Aine are the best ladies for the job and I appreciate all their help and support. They make the job easy and seamless. I look forward to more amazing experiences with my Arc family.

28 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Oritsetimeyin,

Thank you for leaving such a glowing review. We're pleased you've had a great experience and have developed your skills in the time you've been with us.

It's a pleasure having you on Team Arc,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

Arc Manchester is the best

I joined arc since August 2021 and it’s been good experiences all the way. I love how they are intentional with their staff. They are kind and very understanding. Amy, Emma and Aine are one of the best people I’ve ever had to work with. Kudos with the good job you do. Strongly recommend this company.

27 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Tumini,

Thank you for leaving a lovely review. We're pleased you've had a great experience and have been welcomed and included by our team. We'll pass on your kind words.

It's a pleasure having you on Team Arc,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

Fantastic communication

Rachel Alexander, who is Head of Operations of Arc Hospitality, is incredibly helpful and a pleasure to work with. She is always super quick to reply when contacted and goes above and beyond to make sure I have any issue resolved or any information required. Overall a fabulous experience.

27 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Isabella,

Thank you for leaving such a glowing review. We're pleased you've enjoyed your experience so far. I will pass your kind words on to Rachel and the team.

It's a pleasure having you on Team Arc,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

Best agency to work with

Best agency to work with, very understanding and professional, make sure staff are happy and treated nicely Amy an amazing manager as well as Aine and Emma. Would surely recommend working with them.

27 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Aina,

Thank you for leaving such a glowing review. We're pleased you've enjoyed your experience and find our friendly and helpful.

It's a pleasure having you on Team Arc,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

This is Abdul

This is Abdul, a member of the Arc hospitality team,This pass Saturday was a great one ,we were picked from Leeds to Hull,Arc had actually arranged a coach to take there and brought all back safely, which really appreciate….. Thanks

25 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Abdul,

Thank you for leaving such a positive review. We're pleased you have had a good experience so far.

It's great having you on Team Arc,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

Proudly Arc Manchester:

Proudly Arc Manchester:
It is going to take me days literally to write about Arc. Arc is my first and only love in the hospitality industry; a company that accepted me, trained and have projected me into roles and heights I would never have imagined in the industry. The Managers (in the persons of Amy, Aine, Emma, Courtney and a host of the awesome staff behind the scenes) are beyond this world in every facets of managing, adminstration, organisation, empathy and people skills. I could never talk enough of them especially Amy(because she knew right from cradle...lol) but they are just awesomely lovely.

Over the years, I have met great and beautiful personalities whom I have learnt from and still learning from. We have become such a united force helping to bring out the best out of ourselves.

I want to say a massive thank you to everyone in Arc Manchester. Y'all are forever in my heart.

24 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Kingsley,

Thank you for leaving such a glowing and detailed review. We're so pleased you enjoy working for Arc as much as we enjoy having you onboard. You're an asset to the team and we're so thankful for your hard work and dedication.

Thank you for being part of Team Arc,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

I love working for arc

I love working for arc. I have worked at lots of different venues and events. Every day is a different day. I work with lots of different staff who are lovely and we have become a big team. The managers Amy, Ainee, Emma, are always there if you need help or advice, and are lovely.

24 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Cheryl,

Thank you for leaving such a positive review. We're pleased you have had a good experience so far.

It's great having you on Team Arc,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

I work for Manchester Arc

I work for Manchester Arc
The staff I work with are some of the nicest people I have ever worked with,we work at great venues and the managers Amy and Aine are thoughtful,helpful,understanding,reply timely and are willing to assist on anything staff need guidance on.

23 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Carl,

Thank you for leaving such a glowing review. It is a pleasure having you on the team and we're pleased you enjoy it as much as we do. You're hard work and dedication are unapparelled and we appreciate everything you do for us.

It's great having you on Team Arc,
Maddie - Marketing Manager

Beoordeeld met 4 van de 5 sterren

Arciv are very good

I've been working for Arc for 2 and a half years and I'd say they're very good, the staff are warm and friendly and there's always plenty of shifts available, my only real complaint is the pay system which there's been some issues with being paid my wage which is due to new staff and also no holiday pay as it's baked in to my wages other than that, Arc are a good place to work for.

23 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Benjamin,

Thank you for leaving us a positive review. We're pleased you enjoy your shifts and find our team friendly.

Sorry to hear you have had issues with your payment. We pay Holiday Pay automatically, unlike other agencies, so Team Members are given exactly what they are entitled to right from the start. If you would like any specific pay queries looked into, please don't hesitate to email me directly via maddiemilton@wearearc.co.uk

Thank you for being part of Team Arc,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

Working

Amazing to work at arc if you’re looking for potential experience working behind a bar or to do betting or even working at football stadiums another great thing is they offer free transport to places which make it easier for people who don’t drive and they make it easy to get to the pick up point.

Another amazing thing is the Christmas parties and pay.

23 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Thomas,

Thanks for leaving such a glowing review. We're please you've had a great experience with us and made the most of the opportunities on offer.

Thank you for being part of Team Arc,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

My experience has been wonderful

My experience has been wonderful. I love working with Arc Hospitality.

23 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Oyinkus,

Thank you for leaving such a positive review. We're pleased you have had a good experience so far.

It's great having you on Team Arc,
Maddie - Marketing Manager

Beoordeeld met 2 van de 5 sterren

Communicate

When shifts for a particular place are full, they should be taken down so we can focus on others. It is very disappointing to keep waiting on "pending shifts". And if there is a reason why you cannot give shifts to a particular person (eg right to work docs expired) please communicate it. It is time wasting to keep applying and getting no results.

22 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Kolibea,

Thank you for leaving this review. It's really useful constructive feedback for us. We try to do this manually within our staffing teams but it is not always feasible.

I've spoken to one of our Senior People Operations Managers who is going to pass on the feedback to Ubeya to see if we could implement something along these lines.

If you would like to provide any more detail please don't hesitate to contact me directly via maddiemilton@wearearc.co.uk

Thanks again for the feedback,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

Really good agency to work for

I work for Arc next to my full time job and earning extra money on my days off.

Working in different roles on different events help me to have more skills and experience. Fully flexible and I can book the shifts what I fancy to do. Managers and the staff in the office are really helpful, never had any issue. Payment always correct and always on time.

Based on my experience they definitely deserve the 5star rating

22 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Kristof,

Thank you for leaving such a positive review. We're pleased you have had a good experience so far.

It's great having you on Team Arc,
Maddie - Marketing Manager

Beoordeeld met 5 van de 5 sterren

I love working with Arc .

22 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Konduru,

Thank you for leaving such a positive review. We're pleased you have had a good experience so far.

It's great having you on Team Arc,
Maddie - Marketing Manager

Beoordeeld met 3 van de 5 sterren

More effective

I think this app is doing good.but still need to improve in some point. I think if you can show the employers how many va
vacancies you got or how many people you need for your event ,it will help us.rather than wait for your confirmation.

22 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi Tahamina,

Thank you for leaving this review. We're keen to improve our Team Members' experience. I will pass your thoughts on to our Ubeya development team to explore whether it could be put into practice.

Thanks again,
Maddie - Marketing Manager

Beoordeeld met 4 van de 5 sterren

My experience with ARC has been amazing

My experience with ARC has been wonderful. I was informed and assisted through all my shifts . The only problem I have is the inconsistency/availability of shifts.

21 april 2022
Review zonder uitnodiging
Logo Arc

Antwoord van Arc

Hi James,

Thank you for leaving us a positive review. We're pleased you have enjoyed all your shifts and felt equipped for the roles you worked.

Unfortunately, as is the nature of the hospitality industry, there are busier and quieter periods. In the quieter periods, there are fewer roles available but more applications for them. However, we are always looking for more clients and day-to-day work so we can offer Team Members more frequency. Thank you for your patience in these situations.

It's great having you on Team Arc,
Maddie - Marketing Manager

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer