AuntieRues Reviews 

This site captured my interest on Social Media. I began to issue a purchase, but when almost at checkout the website forces you to watch super long video. It also locked you into this screen where if you went back to your previous task, it claimed that it would charge you twice. I exited out of the site completely as I did not select a "final purchase" or "complete order" selection, and was certain this was a scam. Customer service is unhelpful. I tried to cancel immediately after the order and was told they would not cancel as I followed their purchasing process and completed it, which I did not. They also don't have a legitimate return policy, and cleverly state that any type of return is invalid if you tried to cancel the order or have "changed your mind". Horrible people and desperate for money. I will be contacting my credit card company with a dispute. These people should not be in business. DON'T ORDER FROM THEM OR ENGAGE IN THEIR WEBSITE!

My response to AuntieRues reply:

You are a FRAUDULENT company offering a horrible product. I give you points for protecting your fraudulent business by clever design of your website and offerings. But the TRUTH is, you're awful people that take advantage of the online community. For ANYONE else reading this review response, please do not purchase anything from this business. Don't place any credit card info into the site, or they will lock you in to a final sale regardless if you complete the order.

This seemed legit until immediately following checkout when the website tries to make you watch a super long video. I exited out as it seemed like the order was incomplete until I had watched it, and the fact that there was a video at the end made it seem like a scam. Customer service is unhelpful. I tried to cancel immediately after the order and was told that's not possible, which seems insane. Their return policy is apparently no returns, which suggests this product is not well liked.

Highly unethical business practices. I started an order to purchase some of their Titanium cutting boards. After entering my info in, the page showed it was step 2 of 3 in the order process and said I had to watch a video first. After a couple minutes, the video was still going without progressing so I scrolled down an enormous amount of text to the bottom where it talked about adding a set of Damascus knives to the order. There was no option to decline the knives. There were also specific instructions not to hit the Back button or else a second order could be placed. Everything was extremely fishy now so I closed the window and never proceeded to step 3 to finalize the order. I immediately got a notification from my bank that my card had been charged. As soon as I saw the order confirmation email from the company, I immediately clicked on the giant Dispute a Charge link in the email. Shortly after, I got another email stating they were contacting my bank to get the refund processed and there was nothing else I needed to do. The next day, however, they sent another email that said after they did their own internal review, they confirmed that I did complete the order and then threatened to fine me legal fees/send it to collections if I tried to dispute it. They said there are no cancellations for any reason. When I added my info, there was nothing on the cart page that said all orders were final with no option to cancel for any reason. I found their Refund Policy page and it literally lists every possible exclusion including changed your mind, product material is different than stated, not satisfied/happy with product, etc., even though the product page says there's a 60 day "try to ruin it" claim. I then looked at their other pages linked at the bottom of the site and some of the terms contradict themselves on the same page.

I've also requested the shipping carrier name and tracking number, but they would only state that it's a "private logistics partner".

I finally received the package/opened it and found the following:

- The carrier was YW Express, based in China. They do not accept packages directly from within Japan so the package would have to be exported from Japan by another carrier to China. There is no indication on the 2 shipping labels that it originated in Japan as there is only English and Mandarin on them.
- The boards do not look like the photos. Their picture shows a cross-section diagram depicting a weaved material representing Katana Flex with a narrow groove at the top edge. The boards I received are thin and solid. Therefore, there is no internal weaved material and zero flex in the board. Their Refund Policy states that products made of a different material or construction method than what they claim does not qualify for return/refund.
-Their response email to my dispute for a refund states: "Our team is now contacting your bank on your behalf to process your refund." There's also a large green box with a checkmark stating Refund Being Processed. Doesn't say anywhere in the email that the dispute must be reviewed by Auntie Rue first.

Finally, I've learned the address on their site as Honoredpayments LLC is a virtual address, not a physical business address, meaning they could actually be located anywhere in the world.

I highly recommend avoiding this company.