Ayvens in the UK Reviews 

Overt he course of my 3 year maintenance plan with this company I have had nothing but poor communication, frustrating service, challenges to speak to people. I would say that the quality of customer service provided by this business is a 0/10 and the (expensive) product they provide is about a 2/10. I give the 2 because in the end through trial and tribulation I have managed to get the relatively simple issues I have experienced sorted. I am currently on hold for 25 minutes trying to talk to a human being just to book a service, I was promised a call back by the automated system which arrived and immediately terminated so I has to call them back myself again, I have been transferred through to 2 different departments who have been able to sort my problem. This company is frankly awful I would recommend using any other company if you can.

Superb service - absolutely 5 stars. Friendly, professional and informative. Representative that supported my enquiry was great - thank you Tom Boyd-Thorpe for your patience and persistence! It was very much appreciated and the reason I proceeded 😁

I am unfortunately being dragged through the mud buy Ayvens and I have now taken two days out of busy operations on two seperate dates to wait for a vehicle that was never coming. I work for a huge tech company which spend an obsene amount of money using this service and i have no idea why. No phone calls, no updates simply nothing as if my time does not matter. I have complained and that has also got me nowhere so here i am. I've been hung up on several times and promised calls back which ironically also never came. Avoid is my advice find another service that will actually deliver on the service and promises they make.

Sara Byrne has been extremely helpful and proactive. She has helped me navigate some challenges (relating to issues with my company portal as well as an updated model of car that I am looking to lease. Excellent service

Sukhpreet provided exceptional support when changes to my vehicle order required me to understand a revised process and my available options. She was incredibly patient, explained everything clearly, and took the time to investigate and verify information whenever there was any uncertainty, rather than simply making assumptions.
Her guidance helped alleviate a number of concerns I had, and she consistently came back with clear, accurate answers and next steps. The level of customer service was excellent and has left me with a very positive impression of Ayvens.
Thank you, Sukhpreet – your support was hugely appreciated.

fantastic customer service received from Irindeep,
fast and clear communications

First time company car user so clearly a bit apprehensive and don't fully know the procedure. Add to the fact that I am very unsure of what I would like and options available and this makes in some eyes a difficult customer.
Thankfully I had the pleasure of dealing with Maria and Puneet who have been incredibly patient, provided excellent guidance and shown great flexibility to help me over this phase.
Whilst I understand fulfilment is down to the manufacturer, Maria was able to get further information and options for me to consider which was most helpful.
The team are excellent and I am very much happier with the outcome. Thank you.

After taking delivery of a lease car, it has problems start from day 1. I reported it and they took it to the dealer and I requested for it to be terminated from our lease agreement. Neil Rana the aftersales manager, supported my decision and pushed for the dealership to reject the car. The result was exactly what Neil and I wanted and Neil was great all the way through the process.

Virdi has been outstanding, had an issue with my car order, she was very responsive, supportive and ultimately ended up correcting my error for me. 5/5

Customer service is non existent. Do not email! They do not reply for weeks if at all. If Fleet Team 7 do get back to you and promise to follow up, they don’t for weeks until you phone and raise a complaint. You then don’t get a complaint reference or a further follow up. I even got a letter off Ayvens stating to sort my own manufacturers fault repair out and as it wasn’t a safety issue and I do not need to let Ayvens know when it is repaired. If they read the directive letter from Volvo UK it was a safety risk and Volvo will let leasing companies know when to get the repair booked in, so it’s not for the customer to reach out to a local repair dealer to get it booked until notified (Volvo EX 30 fire battery risk). I will not renew via my salary sacrifice again knowing this is the level of service and support you expect. Would have gave one star but for the fact they answered the phone though my simple query is still not resolved since April.

Do not use this company, previously Leaseplan, unless you want to waste your time with:
False and inaccurate bills.
To be charged 'late payment in the last 6 months' for a lease car you returned 9 months ago.
Unfair and untrue credit score.
Need to spend time raising a complaint with the financial ombudsman as the company are so useless.
The opposite of what they advertise, which is hassle instead of convenience.

Their tyre replacement service is an absolute joke - 10 days poor comms no clue what is going on.

Does anyone work there? I’ve given up calling them, they don’t answer. It says go to website, which ain’t great either

Spoke to Maria, really friendly and eager to help. 10/10 customer service.

Mo Mahmood has been brilliant sourcing me a suitable hybrid car. He always replies quickly and efficiently, with great customer service.

Mohammed Ajmal, Senior VUE Executive, has been amazing. There have been many issues with my vehicle and working with Mohammed has made the whole process so much easier. The Customer Service has been exemplary and Ayvens have been extremely accommodating.

Trying to get hold of the customer service team for lease vehicles/business contracts is impossible. Communication via email is incredibly slow.

Having always used Lease Plan successfully for our company cars, Ayvens took over our contracts and that's where things have deteriorated. I chose an extended range electric company car in Nov 2024. After just one year of driving the car, the manufacturer (Volvo) advised customers that the battery has a risk of fire if charged above 70%. Given I have the extended range model, I NEED a car that has significant mileage range and therefore reducing this by 30% is totally irritating. And also pretty unsettling to have a car that is a fire hazard sitting on the drive.

I have repeatedly contacted Ayvens about the issue and their advice is to 'give Volvo time to rectify the issue'. The first warning was Dec 2025. It is now nearly May 2026. Nothing has been resolved in that 6 month timeframe. In the meantime, I am still paying in excess of £500p/m for a car that is not as described. Ayvens refuse to exchange the car so I will be forced to seek legal action given this goes against consumer rights. My relationship is with Ayvens, not with the manufacturer. That is the point of leasing.

My advice: just pick another company!

Ordered a vehicle through the salary sacrifice scheme through my employer which uses leaseplan (now ayvens). Chose a car advertised with a 4 week lead time. Completed all the paperwork and checks only to be given a delivery date 16 weeks from the point of order.
Website provides no details/updates on the order.
Phoned up customer services only to be told they don't have any stock vehicles and they are all made to order, therefore you have to wait. Stated the monthly lead time document is misleading and the agent agreed! Asked if I wanted to cancel.
Poor website, poor communication, misleading information.
Would not recommend (if you have a choice. Unfortunately I don't and can see this turning into a 3 year headache).