Baby Birds Reviews 

I ordered a Cybex COYA Compact Stroller on 8 November, advertised as “Cybex COYA Compact Stroller + FREE Bumper Bar.”

Delivery was delayed and I had to chase it. When the pram finally arrived, the bumper bar was missing. I was later told on 26 November that the bumper bar wouldn’t be in stock until January, despite the product continuing to be sold online exactly as advertised with the bumper bar included.

As I was travelling with my under-1-year-old (and the pram is unsafe without a bumper bar), I had no choice but to purchase one separately from a local pram store.

Fast forward to 12 January — the product is still being sold online with the bumper bar included, yet I still don’t have mine. When I contacted customer service again, I was told:
• The bumper bar is still not in stock
• They haven’t chased the manufacturer
• No refund can be offered because it was a “free” item

This is misleading. The bumper bar is clearly built into the advertised price, and refusing a refund on that basis is unacceptable. Other retailers (both online and in-store) have no issue sourcing this item, and Cybex themselves are selling the exact same product right now.

Selling items you don’t have, continuing to advertise bundled products you cannot supply, and then refusing to resolve the issue is extremely poor practice.

I would strongly recommend avoiding this retailer.

Basic but good baby shop, good prices

Exactly what it said on the tin, car seat arrived within timeframe given and as described. Thanks

Staff is friendly, knowledgeable, and fast to respond. When I ran into some issues I received a prompt response and everything was taken care of. Their product line is broad and can they have competitive prices. Thank you.

Delivery was super fast, maybe too fast as I had attempted to cancel the order due to a mistake on my part. Commutation was excellent, only a couple of hours between replies. Can’t complain really. Would recommend using a small company like these over Amazon any day.

Got a great price on a Slumber travel cot which arrived swiftly, well packed and exactly as ordered. Now we can go places with our baby!

Received the item a lot later than expected - said 7-10 days and came about 3 weeks after (after i had sent a few emails chasing). But was December so maybe they were extra busy for Christmas!

We ordered a couple of bits and bobs from Baby birds (accessories for our pram for example) over the years and found it a solid and reliable site.
They seem to have competitive price too

From looking at other1 star reviews it looks like I’m not alone here. Ordered an item on 18th of November and delivery said 7 days. I had to chase the company via email for when this would be delivered and no real co concrete answers were given. They clearly didn’t have the item in stock. After nearly a month of waiting I had to order the item from another store (which delivered the next day) so I requested with Baby Birds to cancel my order. They sent it anyway and said to refuse the delivery so it would be returned to them and I’d get a refund. I refused the delivery on 18th December and it’s now 8th of January and I still have no refund after chasing them three times for a refund. Hate to have to air dirty laundry on Trust pilot but pretty sick of asking for a refund so hopefully this gets their attention as they can’t seem to reply to any emails except with automated reposted. Avoid this company!

Terrible experience ahead of Christmas, they simply didn’t ship item as no longer in stock and didn’t inform me.

I queried for an update on delivery and was advised then, only a few days before Christmas.

Poor customer experience.

Bought creative tonies from this website last year for my daughter’s first Christmas and they emailed me to say 2 of them were out of stock after Christmas. After some back and forth I ended up asking to cancel the order as they wanted me to chose a different Tony for them to ship as this one had been discontinued. They never replied. I sent 4 emails and tried to call to no avail. I never received the item nor a refund and were 12 months down the line now. Be careful with this company.

Terrible customer service
Slow responses to email. Charge £20 for returning orders.
Initially ordered from here as they had. 1-2 business days delivery. I wish I hadn’t.

Order arrived 10 days late. Then when I requested a return and refund, they charged me £20. Even after explaining that I had to go elsewhere to buy the same product as I had no idea when the order would arrive.

Didn’t process my refund until 8 days after receiving my return. Then refund takes another 7-10 days to process.

I would not use again.

Ordered 2 baby gates on 7th December. They were expected to arrive 7-10 days later. Nothing has arrived and after reaching out they told me they have an issue with their supplier and the products will arrive end of Jan. This is really poor as I only found this out after contacting them and there was no communication about the issue. From reading the reviews it sounds like others have had similar experiences

Outstanding

I bought a bundle pram on 7 of December 2025 I spent 1395£. They took my money I waited for 7-10 days delivery and I do not have the pram at home they ordered did not arrive. I try to call every day and the phones are off they said for Christams. I sent an email last Saturday and they said we will replay in 48 hours. They did not replay yet . I said in the email I would like my money back so I hope I can have the refund I do not want to lose my money I hope baby birds give me the money back because this is not serious company at all ,very poor communication , they took the money and I am still waiting for a response. My baby is coming next week and I do not have the pram. And be clear with that baby birds I do not want the pram I WOULD LIKE MY MONEY BACK.I thought would be easy to get the pram as is said it is in stock but the pram is not in my house. Avoid buying from this company I am very , very disappointed . I hope I will have my money soon I do not want to wait to get the pram i do not want it anymore I said in the email I would like my money back and want a REFUND . REPLAY TO MY EMAIL

I placed an order on 4 December and paid the same day via Stripe. The payment is confirmed on my credit card statement, and the invoice itself clearly states payment was made via Stripe, so there is no ambiguity that payment was completed on my side.
I waited through the stated 7–10 working day delivery window with no dispatch, no tracking information, and no proactive updates. After repeatedly chasing, I was finally told on 22 December that my order had not been sent because it was supposedly “pending payment.” This was the first time any payment issue had been raised.
It is extremely concerning that an online retailer can issue an invoice showing payment via Stripe, have the payment confirmed by the card provider, and then weeks later claim the order is unpaid. This points to serious failures in their internal payment and order management systems. It is very hard to understand how an online business can operate with systems like this in place.
To make matters worse, their phone number does not work, leaving customers with no way to speak to anyone and forcing all communication through slow email responses.
If there was a genuine payment issue, it should have been identified and communicated immediately. Instead, I was left waiting for weeks and then blamed for an internal failure. The lack of transparency, poor communication, broken contact channels, and unreliable systems made this an extremely frustrating experience.
Proceed with caution.

Bailey the Dog Walker is adorable. Despite an initial mix up with my order Adam and his team sorted it quickly and gave great customer service. The exchange was done in time for Christmas. I can’t wait for Santa to give it to my grandson on Christmas morning. Thank you all again. Merry Christmas.

Ordered a car seat for Christmas travel with plenty of time for delivery. Did not hear anything for an entire week - only confirmation of payment (not even next steps).

Emailed regarding delivery - the blame has always been passed onto the supplier.

The customer service team is uncontactable. They have closed the phone line and only taking emails which is ridiculous. Their emails responses are slow and unhelpful and when you reply you go back to the bottom of the chain.

We ordered a full stroller package for our newborn from BabyBirds. Before placing the order, we called to confirm availability and were told everything was in stock and would be sent out promptly. Unfortunately, after placing the order, there were delays and we were informed that some items were not actually in stock, with explanations about supplier delays and colour availability.

That said, everything was eventually delivered, and we would like to especially thank Adam, who helped us resolve the delay issues and kept things moving. In the end, we received the full package and are happy with the outcome and the support we received.