Baby Birds Reviews 

Cheap enough site but delivery was slow and a 7-10 day delivery took a month. I know that there was a closure for Xmas but don’t state that it will be 7-10 days and then not give any further communication or acknowledgement of the closure to customers. I then had to do the chasing after Xmas and after a few emails they said they ‘should be expecting stock’ that week, which is ridiculous because clearly regardless of Xmas it wasn’t in stock anyway. Then all of a sudden it was being dispatched the next day.
Although it was the cheapest way of getting the product I needed I wouldn’t order from them again as the delivery and communication was poor and other people say this in reviews so it’s obviously a common theme

Don't buy anything if you need it in a hurry. I have been waiting 2 months for my car seat to arrive. It would have been nice for the company to have told me the item had been delayed, instead I have had to chase them. From looking at other reviews, it seems to be regular practice. Still not sure if the car seat is coming or not....
I see they have run a recent competition to win some mittens if you give a trust pilot review.

Ordered a car seat on 23rd November. After it went on backorder, Baby Birds advised via email on 29th November that stock wouldn’t arrive until late December. We replied within minutes to cancel the order as we needed the item sooner and purchased elsewhere.

Our cancellation request was ignored. (Proof was sent of our cancellation email being sent to their customer service email address despite them trying to claim they didn't receive it ....)

Despite chasing again, we then received a DPD dispatch notification around midday on 8th December. We immediately contacted Baby Birds asking them NOT to ship the item. Instead of attempting to stop the shipment, customer service spent hours arguing over email about whether our original cancellation request had been sent — while the parcel was actively being processed. Only at 4:45pm (over four hours after we first contacted them that day) were we finally told they had raised a Return To Sender request on the parcel.

Over 11 emails in one afternoon and not once did anyone take ownership or meaningful action to stop the order - at least not until it was too late.

Requests to speak to a manager were brushed off. We were later told they “don’t offer management calls” and that complaints can only be raised by repeating information already clearly visible in the email thread — name, order number and reason — which felt deliberately obstructive.

This is some of the worst customer service I’ve experienced. No accountability, no urgency, no escalation process, and no customer care. Judging by the number of recent 1-star reviews, this clearly isn’t an isolated case.

Avoid if you value your time, money and sanity.

Excellent customer service! I was trying to order a pram for international shipping and Meg was very helpful in answering all my questions and setting up the order! Was very responsive with back and forth emails ensuring I got exactly what I was trying to purchase! Great experience for me with this company.

I had a terrible experience with this company. I waited almost two months for my order, which I eventually cancelled. Every time I asked when my order would be shipped, I was given false promises. The website also listed incorrect product availability.

Bought a few things from baby birds and have been pleased with the purchases

Never heard of this website before, but really pleased with my experience. This was the only place I could find my item in stock at a reasonable price. The order was easy to place, and my item arrived quickly. Very happy with the item. Thank you!

I have been trying to return a faulty Tonie box 2 since 21st December. As they were closed over the Christmas and new year didn't get very far. Just wanted to return asking for instructions and returns label. Received an email from them on 31st December passing the buck, telling me to contact Tonie direct. I did this and Tonie emailed to say as it was bought from a third party - baby birds, it was their responsibility to refund or replace. Tried to contact them on 5th January by phone numerous times throughout the day and all I got was their Christmas closing recording. I have sent them order number and serial number as requested and they have now contacted Tonie. What a waste of time when Tonie have already said it was their responsibility. Dragging their feet and I'm absolutely frustrated and unhappy with the customer service. Takes them 3-4 days to get a response and not even able to speak to someone on the phone. Emailed them last week for an update from Tonie (waste of time as I know their previous response). No response to date. Please don't purchase from baby birds. They take your money and that's it. Crap customer service. I am Left with a Tonie box bought for my granddaughter for her birthday before Christmas and it's unusable. Putting in a complaint now to trading standards.

Products are exceptional and great customer experience!

I’ve been wanting to order a footmuff for my Cybex Platinum Pram for awhile now but it’s expensive everywhere I look — in store and online! Baby birds was the only one to offer at the lowest price and it came brand new (a relief!!), amazing job to this business. definitely ordering from them again!! thank you and wishing the company more success!

I placed the egg smart rocker in my basket late at night as I seen this had gone on offer on babybirds. Being heavily pregnant and it being quite late at night I’d fallen to sleep.. when i woke the next morning I went straight online to check out to realise the item had gone back up to full price but only in the colour I wanted which was really disappointing. I emailed immediately to explain what had happened in the hope of a good will gesture and asked if they’d honour the offer price that was offered only a few hours before hand giving the circumstances. Unfortunately they refused to honour the price which was really disappointing. Fortunately, a local company price matched their offer price of £249 AND added 14% off too! Everything happens for a reason eh! I wouldn’t ever look at baby birds website again or consider ordering - not when so many places with much better customer service, price match :)

Ended up with what I wanted and got it much cheaper. It really does pay to have such amazing customer service from my local baby retailer bambinos & beyond - highly recommend price matching there and getting excellent customer service too 🤗🥰

Wish I had read the reviews from baby birds before even considering ordering! I’m glad I never now 🫣

I made an order from Baby Birds on the 29th December after saving for months for the Axkid car seat. We don’t have much money so it took us months to save and i was going to use the festive sales to purchase the seat when on discount. I found Baby Birds, saw the negative reviews and chose to support the independent retailer like many others. Oh how i wish i didnt. As the company reopened on the 5th January after Christmas they told me it would be 7-10 working days for delivery however as the 15th January rolls around and still no contact or delivery information i contacted the company to be told it’s not even in stock and they are awaiting shipment from Axkid. So they took my money and sold me a product that they couldnt even fulfil the order for. In the meantime prior to this, the car seat i bought had gone even cheaper on a bigger retailers website with next day delivery, again wanting support an independent retailer and been told that my order would be with me in 7-10 days instead of asking for a refund so i could order i asked for a price match, Baby Birds coincidentally ignored my email until the deal had ended then told me they can’t fulfil the price match as the deal is over, i sent them screenshots may i add. So all in all, i could have had the carseat by now off a different retailer for cheaper yet here i am £300+ down and no car seat to show for it. Upset that ive missed out on the sales that id saved and planned for months for and not an apology in sight from the company. I’m absolutely disgusted and so disappointed. Ive requested a refund, no doubt i will be waiting months for this like many others, all while my daughter has grown out of her current car seat

Whenever I can't find an item, baby birds is the only place that always seems to have it! Great customer service too. Will be back for all my baby bits.

Quick delivery and great prices

My item arrived quickly and safely . Very pleased with it. Thank you.

Very quick delivery and the customer services team were friendly and helpful.

Absolutely terrible company!!!! Communication is non existent! They take your money when purchasing baby products and don’t reply when asking for tracking details or a refund. I ended up having to go through my bank to get my money back. Definitely do not recommend ordering anything from baby birds. Look elsewhere

great website, competitive pricing!