Baby Birds Reviews 

Take heed of the poor reviews. I ordered a car seat in January that never came - they blamed lack of stock from the suppliers. I would not leave a one star review for this alone, but once it became clear to me that I was not going to receive my item I asked for a refund 6 times over email and twice on the phone and only last week was this confirmed.

The company responded vaguely and often with outright lies about expected shipping dates in an attempt to delay refunding.

I ordered from another website and received my new car seat the next working day.

Meg was very helpful and quick to respond on our product query - thank you!

I spent £2000 on a Silver Cross Kensington pram and was sent one with a bright white handle instead of the matching black handle that was advertised on the listing photo.
When I contacted the company, they called it a ‘small error’ and did not offer to rectify it.
They have now taken my money for a product that I didn’t order - I specifically ordered from this website for a black handle. All I have recieved is apologies and I have been left with it.
I am absolutely appalled.
To reply to your reply - you did switch them around when you advertised them. You uploaded the wrong photo of the item and did not once offer a refund. You advertised a black handle and sent a white when I clicked purchase. Absolutely awful

Placed an order for a new car seat , was not told it was out of stock waited over 3 weeks still nothing asked to cancel order and get a refund was told refund could take up to 14 working days , it’s 2026 if our company has to issue a refund it’s done the same day , did not take me 14 days to pay either

Ordered pushchair from baby birds, there was a hold up with the delivery due to a issue with their supplier. But customer service was great and they communicated the full time so I knew what was happening. As soon as they had my pushchair it was sent next day delivery. Very pleased with my item and the service I received. Would definitely order from them again.

Looks like I have fallen foul of what appears to be a regular way of doing business, I only wish I'd read peoples reviews and took them on board. If you want to place an order and receive goods within a certain deadline then do not order from this company.

I specifically checked by phone if instock prior to placing my order and was told that they were expecting stock from the manufacturer and as my deadline was three weeks away there was no reason why it wouldn't be received.

I made it clear on numerous occasions that if it wasn't going to be available in time to be delivered by 20th (ordered 31st) then I'd need a full refund to clear by 20th.

Return calls never happen and goal posts keep moving, they say they've sourced elsewhere and waiting on despatch details but it's all just stalling tatics. When you say enough is enough and to cancel the order because you need it refunded to your bank by the deadline you get radio silence.

I have now had to result in reporting to my credit card company who were disgusted with how I've been treated and confirm it's not on

Fortunately I made sure that all my requests/stipulations were put in writing so this has all been forwarded to my credit card company.

Save yourself the aggrevation that I and many people appear to have experienced and go elsewhere, they may be a little bit cheaper than elsewhere but there's a reason for that.

Awful company to deal with, I ordered a mattress for my baby's cotbed on Dec 4th, with an estimated delivery time of 7-10 days. I emailed them multiple times over the course of almost 2 months but never received the mattress, and I had to ask for a refund in the end as my baby was outgrowing their crib and needed a new bed immediately. They are unprofessional and don't seem to care very much about their customers. It is amazing that they are still in business

Awful customer service. I have been begging for my order to be cancelled and they just will not do it. One item said 7-10 day delivery and that was due almost 2 weeks ago and I haven't had it. I ended up purchasing from elsewhere as I needed it after the 3rd February and that's been and gone, thank good another company manage to deliver within 2 days.

I wouldn't even waste my time browsing their page. I'd rather spend a little more to get it elsewhere.

If I could give 0 stars I would. Ordered a gift for a baby shower, it arrived in a damaged box in a flimsy thin bag. I called to ask for a swap as I cannot gift an item that looks second hand (£60 spent) and was told that as the actual item wasn’t damaged I was welcome to send it back at my own cost, but they wouldn’t offer a free replacement. The monotone customer service agent who couldn’t have cared less, described the images as “a bit of damage to the box”- the whole side of the box was caved in and the front torn, slight damage it was not. I’m curious if he or the Baby Birds team would be comfortable gifting something that looks like it’s from a boot fair to their loved one? I can’t believe any company would think that what I received is acceptable and are proud that that’s their service. From viewing the comments on TrustPilot as well and Baby Bird replies, they take no responsibility and would rather argue with customers proving they’re right, than offer helpful solutions. Avoid - I’ll go to proper shops such as John Lewis or Selfridges next time as this outfit are absolute cowboys.

Excellent company quality items ordered from many times amazing items delivered. Asked for a refund on some items as no longer needed and received and instant email back and refund straight away couldn’t ask for more will definitely be buying more items for my new baby when she’s born. Thanks to Meg for all your help

Highly recommend! I have purchased multiple items from here as it’s my closest baby shop. Everyone is super helpful and lovely. Ais helped me the last time I was in and went above and beyond to make sure I had the right buggy, even letting us check the size in our boot.
Will always shop here and recommend to friends

I ordered a Silver Cross number bar on 21st January expecting a 1-2 day delivery as confirmed with the order. I’ve called up chasing this as nothing was received by 10th Feb. They said that because it’s out of stock they have just sat on the order. Now that I have chased, they will contact SilverCross to order the part which is likely to also be out of stock. Absolute Joke! It’s taken them 3weeks and me chasing to realise they need to do something. Then when I gave asked for a refund, I have been advised it will take 7-14 working days - there is no logical reason for it to take up to 3 weeks to receive my money back.

Ordered 30/12/25 for a mid January deliver. Still waiting.

Asked for refund. Ignored. Still waiting.

DO NOT ORDER FROM THIS COMPANY.

Please take my advice and order from a reputable retailer like John Lewis.

This business is completely shambolic and not worth your money. They sent the wrong item and it has been nothing but hassle trying to arrange delivery of the correct one, with repeated chasing of their customer service team.

I am heavily pregnant, and they are refusing to dispatch my baby’s mattress until they receive the incorrect item back. I binned the packaging upon opening (not expecting an item so simple to be incorrect!) it’s been weeks and I still don’t have a mattress for my baby and I am having to go to the hassle and expense of obtaining packaging big enough to fit this incorrect item in order to (hopefully) receive the item ordered.

Their mistake has resulted in unnecessary stress and inconvenience at 36 weeks pregnant. Please avoid!!!

I ordered a car seat on 21st January and paid £256 upfront. The website stated a delivery timeframe of 7–15 days. This is an essential safety item for my toddler.

I am waiting for this car seat to arrive, and after numerous emails and calls, I have been informed that it should arrive by the 11th of February. Communication is incredibly poor with this company, and if I do not receive the item by then I will have waited over 15 working days for it to arrive.

As a working mum on a low income, this was a significant and necessary purchase. Having such a large amount of money taken upfront with no communication or delivery is extremely stressful.

The lack of communication and failure to meet the stated delivery timeframe has been very disappointing. Based on my experience, I would not recommend this company.

After receiving poor service from a bigger store, I recently purchased a Silver Cross Cove bundle from Baby Birds and had wonderful service from start to finish! The staff were friendly and very knowledgeable about the products and my bundle arrived a lot quicker than I first thought. I’m so pleased I went for a smaller independent store, thank you Baby Birds for giving me such a lovely experience during a stressful time

After a few issues sorting delivery Baby Birds went above and beyond to get me my item in time . Thank you so much !

We had a problem with a stroller which was soon rectified. Baby Birds were very good, we soon got to speak to someone, which was great. In our case it was Adam, who was courteous and dealt with it efficiently.

Good service! Found the set we wanted, purchased it and received it within the time scale stated. Got exactly what we asked for. No issues here. :)

Terrible service - I ordered the Tonie Box 2 in teal and a character for my little boy with his Christmas money as they had a good deal on and the day after I placed my order I received a email to say that there had been a error with their site stock update and this item was now not available and offered a different colour instead, I instantly replied asking them to cancel the whole order as we wanted that precise colour and then herd nothing back, I then had to send a further few emails asking them to please cancel the order and still herd nothing so I decided to call their customer service number and spoke to a friendly member of their team who apologised for the delay in responding as they were dealing with a email backlog due to the busy period, I then had to confirm my cancellation of my order again with a email response to the email from that customer service team member then a few days later still received another email asking if I wanted a different colour Tonie box which I promptly replied with a no thank you please just cancel the order, it seems like the packing team and customer service team don’t speak to each other, anyway just over 2 weeks later I received my money back, personally I feel this should of been sorted a lot quicker as it was their fault. Sadly I will never order from them again due to this issue