The delivery took over 2.5mths and no one replied to my email enquires. Eventually received and very happy with firepit purchase. However, one of the tiles was broken, so now trying to resolve that is... Toon meer
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Lees wat reviewers zeggen
Purchased a 3 piece outdoor bar set for our pool area during the recent tax time sale. Opted for priority dispatch, delivered as promised within the same week. Only issue was our instructions had got... Toon meer
Worst customer service. 12 weeks waiting on delivery ofa gaming chair,emailed multiple times and was given the generic,"we're experiencing delays from our warehouse due to large peak times" Gaming c... Toon meer
The best thing about shopping with Bar Stool Centre is there is legit zero pressure, just friendly agents available to answer all my questions. Then on top of that, completely free delivery -no minimu... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Bar Stool Centre – Australia's premier destination for affordable bar stools. Dive into our curated collection where style meets value, ensuring you find the perfect seating solution tailored to your taste and budget. Discover quality craftsmanship and unparalleled selection right here at your fingertips.
Contactgegevens
Level 23, 727 Collins Street, 3008, Melbourne, Australië
- support@barstoolcentre.com.au
- www.barstoolcentre.com.au
3,7
Gemiddeld
156 reviews
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Reageert doorgaans pas na meer dan 1 maand
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Comfy bar stools
Great product as advertised. Very comfortable stools that look great and were easy to assemble. Fast delivery, so I am happy
28 januari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Lulu,
Thank you so much for the lovely review! I’m thrilled to hear you’re enjoying your new bar stools – comfortable, stylish, and easy to assemble is exactly what we aim for! 🎉
I’m also glad to hear the delivery was fast – we love getting things to our customers quickly! If you ever need anything else or decide to add more style to your space, just give us a shout.
Thanks again for choosing us, and enjoy your comfy new stools!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Antwoord van Bar Stool Centre
Hi Timothy,
Thanks for the feedback! I’m glad to hear you’re happy with the value for money, that’s exactly what we aim for!
If you ever need anything else or have any questions about your purchase, please feel free to reach out. We’re always here to help!
Thanks again for choosing Bar Stool Centre, and enjoy your new furniture!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
18 days since ordering only to receive…
18 days since ordering only to receive an email today saying the order has just been dispatched!!! The kicker is it’s going to take another 4-11 days to deliver. WTF! This isn’t 1990. Should have just gone to Officeworks. Never again.
13 februari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Pissed Off,
I get it – waiting for your order is frustrating, especially when it feels like forever! I’m really sorry that this has been your experience, and if you’re feeling a bit “pissed off” (we do love your honesty!), then I want to do what I can to turn this around for you.
The tricky part is, we don’t have anyone in our system under the name “Pissed Off” as shown in your Trustpilot account. If you could kindly share your order number or real name, I’ll jump on this straight away and see what’s going on.
Just to give you a little context, during our peak clearance sales, our policy states our free delivery option can take 7-14 business days to dispatch. We do have a priority service for those who need their orders urgently. But if we’ve gone beyond our estimated timeframe, I definitely want to make it right.
Please drop me your details, and I’ll get to the bottom of this for you.
Thanks for your patience, and I really do appreciate the chance to sort this out!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Stools are great
Stools are great. Getting order picked a bit slow,took 3 weeks to get here.
13 januari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Daren,
Thanks for your feedback, I’m so happy to hear you’re loving the stools!
I do really apologise for the wait. We’ve been experiencing high demand lately, and with bulky furniture, dispatch can sometimes take a little longer. The good news is, we’re onboarding new courier contracts to speed things up, so delivery times will be much better soon.
I really appreciate your patience, and I’m glad the stools were worth the wait. If you need anything else or have any questions, just let us know. Thanks again for choosing Bar Stool Centre!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Great affordable outdoor chairs
Great affordable outdoor chairs.
Free delivery but processing and shipping over 3weeks. Slow processing, and delivery.
24 januari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Lloyd,
Thanks so much for your lovely review, I’m glad to hear you’re enjoying your new outdoor chairs!
I appreciate your patience with the delivery time, and I understand how it can feel like a long wait. Just to let you know, we now offer a priority dispatch service for those who need their orders a little quicker. If you decide to shop with us again, that option is there to get things moving faster!
Thanks once again for choosing us, and if you ever need anything, feel free to reach out. Enjoy relaxing on your new chairs!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Excellent service and great price
31 december 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Rod,
Thanks so much for the great review! I’m glad to hear you were happy with the service and the price – that’s exactly what we aim for!
We certainly hope to have the opportunity to serve you again, and we’ll definitely look after you. If you’re ever looking to add more to your space or need anything else, please feel free to reach out.
Thanks again for choosing Bar Stool Centre, and enjoy your purchase!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
An outstanding bar tool purchased
The product were as they were shown on the advert. Product quality was outstanding. Highly recommended!
12 december 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Primo,
Thank you so much for the fantastic review! I’m glad to hear you’re loving your new bar stool and that the quality exceeded your expectations – that’s exactly what we aim for! 🎉
We really appreciate the recommendation, and we hope to have the opportunity to serve you again. If you’re ever looking to add more style to your space or need anything else, feel free to reach out – we’ll look after you!
Thanks again for choosing us, and enjoy your new bar stools!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Fabulous design
Fabulous design. Great prices and SO happy with the service and my purchases.
9 januari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Janine,
Wow, thank you for the lovely feedback! It’s fantastic to hear that you’re so happy with the design, the prices, and the service – we genuinely love making our customers smile! 😊
Hearing that you’re thrilled with your purchases absolutely makes our day. If you ever fancy adding more style to your space or just need a hand with anything, we’re here and ready to help. And don’t worry – we’ll always make sure you’re well looked after!
Thanks again for choosing us. Enjoy showing off your fabulous new pieces!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
It was a chair I didn't know I wanted…
It was a chair I didn't know I wanted lol.
It's perfect for the spot.
2 januari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Brenden,
I absolutely love this! Sometimes the best finds are the ones you didn’t even know you needed – glad to hear the chair found its perfect spot!
If you ever find yourself needing more unexpected gems (or just feel like a chat about furniture), we’re here for you. We’d love to help you find more pieces you didn’t know you wanted!
Thanks for choosing us, and enjoy your new favourite chair!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Great products for the price
I am totally happy with our 4 Barstools and 2 tables. Mel from Customer Support was more than happy to help me out with updates on where everything was as the products were coming from different warehouses. I was concerned that the products were " too good to be true" being a great price. My only concern originally was that they weren't onboard with Paypal.
13 december 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Mark,
Thanks so much for the fantastic review! I’m glad to hear you’re loving the barstools and tables – and it’s great to know Mel was able to keep you updated along the way! 🎉
I’ll be honest about PayPal – we do offer it as a payment option because we know it gives customers peace of mind, even though their fees are high. The tricky part for us is that when we hit a certain amount of orders each month, PayPal holds the sale amount for 90 days, which can be pretty tough on our small business. Because of this, we sometimes need to turn off PayPal once we get close to that limit.
We try to keep it available as much as possible, and it’s on the final checkout screen when it’s active. I really appreciate your understanding and honest feedback – it means a lot to us.
If you ever need anything else, feel free to reach out. Thanks again for choosing us, and enjoy your new furniture!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
It was easy to order and delivery was…
It was easy to order and delivery was only 2-3 days, which I thought was excellent
28 november 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Dear Robyn,
Thank you for your wonderful feedback! We’re delighted to hear that you found the ordering process easy and that your delivery arrived so quickly. Providing a seamless shopping experience is always our goal, and we’re thrilled we could meet your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope to serve you again soon!
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
I recently purchased 4 bar stools and…
I recently purchased 4 bar stools and an 8ft LED Christmas tree.
I was a little concerned when I hadn't received anything after 10 days so wrote an email. They pointed out there shipping page.
I received the items a little later and was pleasantly surprised with the quality of both the stools and the tree.
The tree was awesome and the LED lights were better than expected. Tt was so easy to put up compared to our old one.
Email correspondence was fast and professional.
Would recommend again.
22 november 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Dear Barry,
Thank you so much for your review! We’re thrilled to hear that you’re happy with both the bar stools and your Christmas tree. It’s fantastic to know the quality exceeded your expectations and that the tree was easy to set up—making the festive season a little more enjoyable!
We appreciate your patience regarding delivery and are glad we could provide clear communication along the way. Your recommendation means the world to us, and we’re delighted to have earned your trust.
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Wishing you a joyful and festive holiday season! 🎄✨
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
Really wonderful quality
Really wonderful quality leather and wood bar stools, and exceptionally comfortable and stylish. I changed my mind shortly after ordering and they were extremely accommodating in changing my order.
20 oktober 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Dear Hillary,
Thank you so much for your glowing review! We’re delighted to hear that you’re enjoying the quality, comfort, and style of your leather and wood bar stools. It’s fantastic to know they’ve made such a positive impression!
We’re also pleased that we could accommodate your order change swiftly—customer satisfaction is always our top priority.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We hope to serve you again in the future!
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
Easy to navigate the website
Easy to navigate the website, heaps to choose from and affordable. Could be a bit quicker with delivery but apart from that I am happy with the purchase.
16 november 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Dear Titch,
Thank you for your kind words and valuable feedback! We're delighted to hear that you found our website easy to navigate, appreciated our range of products, and were happy with your purchase overall.
We truly appreciate your patience during our busiest time of year, and we understand that delivery times are important. Please know that we’re always striving to improve in this area to provide a seamless experience for our customers.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope to have the pleasure of serving you again soon!
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
Brought a Christmas tree was beautiful…
Brought a Christmas tree was beautiful a great value
11 oktober 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Dear Anne,
Thank you so much for your lovely review! We're thrilled to hear that you found the Christmas tree beautiful and a great value. It’s always wonderful to know our customers are happy with their purchases, especially during the festive season.
If there’s anything we can do to make your experience even better or if you need assistance in the future, please don’t hesitate to reach out.
Wishing you a joyful and festive holiday season! 🎄✨
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
I have been disgusted by the service…
I have been disgusted by the service provided. I ordered Christmas decorations almost a month ago. I live 30 mins from their warehouse. There have been order cancellations, changes, excuses and apologies. Our office closed mid December and we will have very limited use of all of the items we ordered.
Whilst the staff are apologetic they don’t actually fix the problem.
We’ve been in contact with their customer service countless times via email but there is no ability to discuss on the phone and they are asking us to now refuse delivery if we want our money back - that would be helpful if the items were ever delivered. They blame the courier for not having tracking - they should pick another courier. In saying that it was two weeks before they advised me that my item was now out of stock and a further 5 days before they replaced it with another item and we are now some 8 days later with still nothing.
4 weeks after ordering and nothing. Avoid this organisation at all costs.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Dear Jacob,
Thank you for sharing your feedback. Please allow me to sincerely apologise for the inconvenience caused and any frustration you’ve experienced throughout this process. While I deeply regret that the original tree you ordered was no longer available, I genuinely feel that we did everything within our power to resolve the matter for you as quickly and fairly as possible.
To recap:
The initial delay in processing your order was in accordance with our shipping policy during high-volume sales events. As priority processing was not selected, your order entered our standard dispatch queue.
Our standard processing time for free deliveries is up to 14 business days. On 9 November, 10 business days after your order, we were informed by the warehouse of damage to the slimline pallet, rendering those trees unsellable. We promptly informed you of this issue.
On 11 November, you requested an upgraded tree, which we provided free of charge, waiving over $100 in additional costs and applying complimentary priority processing. The upgraded tree was dispatched on 12 November at 6:23 am, well within our estimated 14-business-day timeline.
Having carefully reviewed all communication, I genuinely believe our team worked diligently to assist you courteously and promptly. Despite incurring a financial loss on your order, we prioritised resolving the issue rather than cancelling it outright, as we understand how important these items were for your office.
Additionally, we offered to waive return and shipping fees if you chose to return the item and assured you of a full refund. Since you ultimately decided to keep the items, we hope they are now meeting your expectations and adding value to your office space.
As a fellow business owner, I kindly ask that you consider updating your review to reflect that the upgraded items were delivered at no additional cost and that we made every effort to resolve the situation in a timely manner. We deeply value your support and truly hope to have the opportunity to provide you with a smoother experience in the future.
Warm regards,
Brenton Kane
Brand Manager
Bar Stool Centre
Antwoord van Bar Stool Centre
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear you're happy with both the quality of our products and the service we provided. It means the world to us!
If you ever need anything else or have any questions, don’t hesitate to reach out. 😊
Best regards,
Brenton Kane
Brand Manager
Bar Stool Centre
Excellent prices on quality products
Excellent prices on quality products
20 september 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Thank you, Lynette, for your kind words! 😊 We're so glad you found our prices and product quality to your satisfaction. Your support means so much to us, and we're here if you need any assistance in the future.
Best regards,
Brenton Kane
Brand Manager
Bar Stool Centre
Great value for money & quick delivery.
24 september 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Thank you, Mary-anne, for your fantastic feedback! 😊 We're delighted to hear you found great value in our products and were pleased with the speedy delivery. Your support is greatly appreciated, and we're here if you need anything else.
Best regards,
Brenton Kane
Brand Manager
Bar Stool Centre
Great affordable furniture.
Great affordable furniture and fantastic personal service,also the free delivery is so good
12 september 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi George,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the affordability of our furniture and the service you received. We aim to make every customer’s experience as seamless as possible, and it's wonderful to know that the free delivery made things even better for you.
If you need anything else in the future, don’t hesitate to reach out!
Best regards,
Chloe
Bar Stool Centre
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