The order that came was incorrect despite being clearly confirmed by customer service. They responded quickly and my money was returned a couple of days later. Please do not send alternatives and this... Toon meer
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Lees wat reviewers zeggen
Bella Bathrooms, especially Kate, assisted us with an unusual pair of orders. Components to replace parts of our 25 year old Hudson Reed (HR) Victorian showers. Back then HR had a retail sales firm... Toon meer
Bedrijf heeft geantwoord
Price: very competitive so much so that a rival, leading spares company couldn't match Bella Bathrooms, despite a price match guarantee. Product: looks and feels just like the original I've repla... Toon meer
Bedrijf heeft geantwoord
Joanne in your customer services team provided really outstanding support, preparing the quote in super fast time, ensuring next day delivery, with clear comms every step of the way. This is my second... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bella Bathrooms
Geschreven door het bedrijf
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Geschreven door het bedrijf
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Contactgegevens
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Verenigd Koninkrijk
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4,7
Uitstekend
5K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van Bella Bathrooms
Hi
Thanks for the 5 stars and great feedback, they're greatly appreciated.
Kind regards
Bella Bathrooms
Great products at a good price
Great products at a good price which were quickly delivered!
2 februari 2026
Antwoord van Bella Bathrooms
Hi Paul
Thanks for the 5 stars, we're glad to see you're happy with the products and service received.
Kind regards
Bella Bathrooms
Great customer service
Great customer service. Superb delivery service. Good value. Easy to deal with. Highly recommended.
5 februari 2026
Antwoord van Bella Bathrooms
Hi Geoff
Thank you so much for the 5 stars and glowing feedback, we really are grateful. Thanks again.
Kind regards
Bella Bathrooms
Antwoord van Bella Bathrooms
Hi Steve
Thank you so much for the 5 stars, I'll pass on your praise to the team. Thanks again.
Kind regards
Bella Bathrooms
Seamless process again
Seamless process again. Simply called Bella Bathrooms, and Kate ordered everything for me. Also arranged to deliver at the same time as our previous order. Very straight forward process and lots of help if you are unsure what you need. Great service!
29 januari 2026
Antwoord van Bella Bathrooms
Hi Stuart
Thank you so much for the 5 stars and amazing feedback, Kate is thrilled with the shout out. Your feedback means a lot.
Kind regards
Bella Bathrooms
Antwoord van Bella Bathrooms
Hi June
Thanks for the 5 stars and feedback, we're truly grateful.
Kind regards
Bella Bathrooms
Antwoord van Bella Bathrooms
Hi Simon
Thanks for the 5 star review, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Antwoord van Bella Bathrooms
Hi Gary
A huge thanks for the 5 stars and great feedback, they're very much appreciated.
Kind regards
Bella Bathrooms
Very good product well worth the price…
Very good product well worth the price made of brass too
26 januari 2026
Antwoord van Bella Bathrooms
Hi Steve
Thanks for the 5 stars and feedback, they are greatly appreciated. We're glad you're happy with the quality of your purchase.
Kind regards
Bella Bathrooms
Great company
Great company, website easy to navigate. Ordering was very straight forward. This is the only seller that stocks the toilet seat I need, it's not a standard size. Delivery and packaging were very good. I would recommend Bella Bathrooms for quality, speed and ease of ordering.
22 januari 2026
Antwoord van Bella Bathrooms
Hi
Thanks for taking the time to leave us a 5 star review with great feedback. We're glad we could supply the seat you need. Thanks again.
Kind regards
Bella Bathrooms
Antwoord van Bella Bathrooms
Hi Sue
Thanks for leaving us a 5-star review. Your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Antwoord van Bella Bathrooms
Hi William
Thanks for the 5 stars, we're glad you are happy with the service received.
Kind regards
Bella Bathrooms
Cloakroom suite
We ordered a cloakroom suite, it was delivered on time. Our plumber said everything was of excellent quality and had no problems at all fitting it.
We would definitely use Bella bathrooms again. Thank you for the excellent service you gave us.
16 januari 2026
Review zonder uitnodiging
Antwoord van Bella Bathrooms
Hi San
Thank you for the excellent feedback, we are incredibly grateful. Thanks for taking the time to leave us such a great review.
Kind regards
Bella Bathrooms
Great Service
The product arrived as described and in a timely manner. Would use Bella Bathrooms again.
26 januari 2026
Antwoord van Bella Bathrooms
Hi Darren
Thanks for the 5 stars. It's great to know that you would buy from us again. Your feedback is gratefully received.
Kind regards
Bella Bathrooms
Great Experience
We searched the market for the most competitive bathroom fixtures in the Scudo range. Bella Bathrooms were the best priced for the majority of items so we ordered all that we required from there, the order arrived quickly and everything arrived as it should and nothing arrived damaged. Free shipping too! Would highly recommend Bella Bathrooms
20 januari 2026
Antwoord van Bella Bathrooms
Hi Kirsty
Thank you so much for taking the time to leave us such a great review. We are thrilled that you are happy with the goods and our prices. Thanks too for the recommendation.
Kind regards
Bella Bathrooms
Good comunications
The site was easy get around and prices were very competitive.Had a slight problem with delivery but quickly sorted with good communications
19 januari 2026
Antwoord van Bella Bathrooms
Hi Brian
Thank you so much for the 5 stars and feedback, we're sorry about the problem with delivery. Thanks for your patience and understanding.
Kind regards
Bella Bathrooms
The product i ordered arrived quickly
The product i ordered arrived quickly, well packed and in perfect condition.
23 januari 2026
Antwoord van Bella Bathrooms
Hi Karen
Thanks for the 5 stars, we're glad to see you're happy with your goods and the delivery timescale.
Kind regards
Bella Bathrooms
Appalling customer service
I ordered one basin and one bath tap. Upon receiving the items, I could see immediately that these weren't as advertised. The taps were of a different shape and style.
It transpired that the taps I wanted had been discontinued and replaced by a newer model but Bella Bathrooms are still using a photo of the old style and using the old name on their website.
I wouldn't have ordered these if they had used the correct photo and included the correct details.
They are now expecting me to pay to return these unwanted items.
Their customer service representative is argumentative and doesn't appear to understand the issue at hand.
Edited following their response -
The fact of the matter is that you haven't sent me the product I ordered. The product received is of a different shape and style to the pictured on your website. The difference in shape is significant, not cosmetic. I have already sent you photos of the product I received. Please compare this to your website picture.
I would also point out that publishing my name on this forum is completely inappropriate and a breach of GDPR.
Edited again to add that Bella Bathrooms have tried to have my review removed, claiming that it contained "defamatory content". It took Trust Pilot only 13 minutes to reach the decision that it did not.
26 januari 2026
Review zonder uitnodiging
Antwoord van Bella Bathrooms
Hi Fern
I've had a look into this and can't see where you were advised that the ones you wanted were discontinued and replaced by a newer model, the Glissando Pendio have not been discontinued. You were advised that there had been changes made by the new supplier but these are only slight, and cosmetic and have not altered the specifications of the tap in any way.
The photos you sent in of what you say are Pendio Taps show there is quite a size difference to the actual Glissando Pendio taps that you bought from us, leading us to believe that the taps you have are not the same make and model as those you have bought from us.
In your email, you mention that you think you were sent the 'tower range', but Glissando doesn't do a range called Tower which also suggests that you have a different product.
As advised, if you return the goods to us we will issue a refund for them.
Kind regards
Bella Bathrooms
Antwoord van Bella Bathrooms
Hi David
A huge thanks for the 5 stars, we're glad you're happy with the service received.
Kind regards
Bella Bathrooms
Excellent communication and delievery
Excellent communication and delievery. Haven't open my box yet, but so far so good.
22 januari 2026
Antwoord van Bella Bathrooms
Hi Kolsuma
Thanks for the 5 stars, we are truly grateful. Your feedback is appreciated.
Kind regards
Bella Bathrooms
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