Berry's Jewellers Reviews 

We returned to Berry’s in Windsor today to buy my eternity ring. We bought my engagement ring at Berry’s and both our wedding rings there too. We cannot fault the service we received on each visit - the Windsor store has a friendly, approachable and very knowledgeable team. It’s always a pleasure to visit.

Emma was amazing from start to finish. We had no idea of rings when we started our journey and didn’t have an appointment but Emma welcomed us in and made us feel at ease straight away. She listened to our criteria and went above and beyond to make sure we got the right rings for us. I was also interested in a watch and she made time for me to look at one and even order one into store for me to try on which subsequently, made me buy it! Honestly couldn’t recommend Berry’s and Emma enough and will be my go to person for any jewellery going forward.

An exceptional experience from start to finish. The team at 22 Commercial Street are genuinely knowledgeable, warm, and professional - never pushy, always helpful.

What sets them apart is the level of thought and care that continues after the sale. Their commitment to after-care is outstanding and gives you real confidence in every purchase.

Highly recommended to anyone looking for a retailer they can trust for the long term.

My first experience with Berry's was August 2024 when my now husband and I were looking for an engagement ring. The service by Will was so good we returned to buy our weddings February 2025 and again in November to look at eternity rings and returned in February 2026 to collect the ring Will had recommended. I can't praise Will enough. He has the most pleasant nature of a true gent and a lovely personality, very humorous and made us feel like friends rather than acquaintances. Nothing is ever too much. His guidance and kindness has now brought us back to Berry's with the purchase of 4 rings in 3 years and we love them all. You can buy jewellery anywhere, however you cannot beat the service at Berry's or the quality. Thanks Will, sure we will see you as soon as I can talk the hubby into those diamond earrings 😀. He is an absolute credit to your Company and the reason we keep coming back. Julie and Keith xx

The service and aftersale service is excellent! Tia , Wil and all the staff are very obliging and helpful. They make you feel at home and special as nothing is too much trouble . This is the only jewellers we would use in the future (NEWCASTLE STAFF).

Exceptional service, a vist to Berry's is always memorable. Special thank you to Sara you are absolutely fabulous.

Joshua Langstaff has been a very pleasant, polite, confident and helpful member of your team, delivering excellent customer service right from the minute I stepped into the shop.

He organised the perfect ring designed and crafted exactly to my requirements and the process ran like clockwork.

I am delighted with my ring.

Thank you to all in the process who made it happen.

I recently purchased a new Omega “Snoopy” from Berry’s Jewellers in Leeds, and I couldn’t be happier with the entire experience.

From start to finish, the service was fantastic. Rod, who looked after me, was absolutely second to none. His knowledge, professionalism, and genuine enthusiasm made the whole process feel special rather than transactional. He took the time to answer all my questions and ensured everything was perfect.

Buying a watch like this is a big moment, and Rod and the team at Berry’s made it truly memorable. I wouldn’t hesitate to recommend them to anyone looking for a luxury timepiece.

Thank you again for such an outstanding experience!

Another amazing experience at Berrys Jewellers Nottingham. Thank you Carla for your help purchasing my watch. Very professional service and honest opinion with no pressure. Will be recommending friends and family.

As expected with Berry’s the service by Sara, with added humour from Simon, was first class.
Thank you both for taking the time to show a selection of watches to enable me to make the correct choice.

Just visited the shop as, inexplicably, my Breitling watch decided that it wouldn’t allow me to properly close the strap on my wrist!
Stacey was wonderful, helpful and professional in every way. Colleague Andrew completed the repair in seconds.
Thank you both so much.

Wonderful visit once again to Berry’s Jewellers in Nottingham, served by Carla who as ever, made it a special experience as we were purchasing a gift for me for our wedding anniversary. Carla is always knowledgeable and attentive. Buying jewellery or a high end watch should always be a special occasion which Carla ensured it was. We will be back again very soon for a watch for my husband, just need to decide which one! A beautiful jewellers with fantastic staff, especially Carla.

Great service, excellent watches... friendly and knowledgeable staff...would highly recommend.

This is an addition to the earlier review that I wrote on 2nd Feb 2026. I recently purchased an Omega Seamaster Aqua Terra 38, online, from Berry's Jewellers in Windsor. I received the watch via Special delivery the next day. It was a lovely watch but my eyesight is not as good as it once was! and I found the date window quite difficult to read. I had a friend that had recently purchased an Omega Seamaster Planet Ocean 39.5mm in Summer Blue and I found the date window on this watch much easier to read.
I therefore contacted Kirsty, the Assistant Manager of Berry's, and requested a return and swap to a new Planet Ocean. I felt awful having to do this, especially as Kirsty had been so very helpful and courteous with my original purchase. I couldn't have been made to feel more at ease and was re-assured that it was no trouble at all to swap to another watch that I would ultimately be happy with!
The whole process of returning the original watch and receiving the replacement was seamless and very efficient and I was kept informed of progress throughout.
My heartfelt thanks and appreciation go to Kirsty(Deputy Manager)and Chris(Manager) for the professional and courteous service that I received throughout my purchase of a new watch. It is so refreshing to know that family run businesses, that provide the fantastic customer service (from times gone by) still exist. Long may they continue!

Excellent experience great customer service would definitely recommend

Great customer service from Lee at the Newcastle branch, helped source the exact watch I wanted from their York Tudor store. Happy to take a watch in part exchange, unlike some other Retailers.

We recently visited the Breitling Boutique in Leeds and had an excellent experience. From the moment we walked in, every member of staff was welcoming, knowledgeable and genuinely passionate about the Breitling brand and their watches. There was no pressure to purchase one of their watches at all - just real enthusiasm and a desire to help me. A special thank you to the store manager, Louise, who was amazing throughout - professional, warm and incredibly knowledgeable.

What has truly stood out for us is the aftercare and ongoing support. Louise and the team have been exceptional in helping to resolve issues quickly and efficiently, keeping us informed every step of the way. The continued care and attention really sets this boutique apart. In addition to this, we were recently invited to their Valentine's celebration event, which was a thoughtful gesture and demonstrated how much they value their customers.

An outstanding boutique with an equally outstanding team. We would highly recommend visiting them.

Always made to feel welcome. Fantastic staff work there. They remember your name and your like. Bought 2 watches from them now and we couldn’t be happier. Looking forward to seeing them all again soon

Had a wonderful experience at Berrys Jewelers in lovely York. My sales assistant Bo was absolutely excellent, very knowledgeable and very helpful. All the other staff including the store manager was great to.
We spent a good hour talking watches, jewellery and drinking champagne.

Our overall experience was excellent and would highly recommend if you're after a JLC timepiece or some nice jewellery.

Thank you to Bo for sourcing my watch.