Albany Instructor for Zumba on Monday11/5/25 Southbury Instructor for Senior Dance for your heart on Tuesday 12/5/25 are excellent at what they do. They impart their knowledge & skills with great ent... Toon meer
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Locatie
Wijzig locatieWhitehill Road, CB5 8NT Cambridge, GB
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Lees wat reviewers zeggen
I felt comfortable and ‘at home’. The premises were spacious and well-ordered. I was unfamiliar with much of the equipment but I’ll learn in time! My induction, through Steve, was a pleasant experi... Toon meer
Bedrijf heeft geantwoord
Most of the facilities are super limited cold studios oh I have regretted They keep cancelling the stuff I am booking .They are not that cheap when you compare the other places so waiting to move... Toon meer
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Better has designed manageable exercises to suit my needs. This company encourages socialising with other members within the same group whilst having a tea and or coffee after the lesson. Which I th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Whitehill Road, CB5 8NT, Cambridge, Verenigd Koninkrijk
4,2
Goed
137 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No one to talk to directly
No one to talk to directly, teacher was not helpful in making the child feeling comfortable. We would like to change course but no one is answering my emails.
3 september 2024
Antwoord van Better - Abbey Leisure Complex
Hi Helga,
Thank you for your review.
We are sorry to hear you are unhappy with your lessons.
We have checked our inbox and we have not received any emails from you.
Please fill in the form via the link below and we can assist you further.
https://www.better.org.uk/lesson-course-enquiry/swimming
Warm Regards
Hazal
Quite exceptional service I received
Quite exceptional service I received. Fast answering my enquiry. Thank you Anthony of customer services.
3 september 2024
Review zonder uitnodiging
Antwoord van Better - Abbey Leisure Complex
Hi,
Thanks for your review.
We are delighted to hear that Antony from our Customer Service centre in London was able to assist you and we have passed on your feedback!
Warm Regards
Hazal
Really helpful
So far everyone at the centre has been very helpful especially considering I am very far from their usual ‘fitness’ type and don’t have a clue what I’m doing!
21 augustus 2024
Antwoord van Better - Abbey Leisure Complex
Hi Sarah,
Thank you for your review.
We are so pleased to hear you are enjoying working out at Abbey Leisure Complex!
Warm Regards
Hazal
Be good, or even Better
It’s good idea. Keep people moving and motivated. Crew is very helpful. It really help you to be healthier. Just start do it, and keep going. Everything you need in one place - gym and swimming pool. You don’t need anything else, only willingness to physical exercise.
19 augustus 2024
Antwoord van Better - Abbey Leisure Complex
Dear Arthur,
We sincerely appreciate your feedback.
We are delighted to learn that you are thoroughly enjoying your membership at the Abbey Leisure Centre. We are especially pleased to hear that our staff has consistently provided helpful and friendly assistance during your visits. Knowing that the facilities at the centre meet your workout needs is also wonderful news. We hope that you will continue to derive enjoyment from the facilities and activities offered at the Abbey Leisure Centre.
Best regards,
Charmaine
I like Abbey Centre a lot
I like Abbey Centre a lot. Good range of fitness classes. Great instructors. Small friendly groups. I yet need to try gym and pool.
8 augustus 2024
Antwoord van Better - Abbey Leisure Complex
Hi Anna,
Thank you for your review.
We are so delighted you are enjoying Abbey Leisure Complex!
Warm Regards
Hazal
Staff were very polite and helpful
Staff were very polite and helpful. Info provided was quite useful.
1 augustus 2024
Antwoord van Better - Abbey Leisure Complex
Hi Muhammad,
Thank you for your review.
We are so delighted you are enjoying Abbey Leisure Complex and that the staff have been so polite and helpful!
Warm Regards
Hazal
Antwoord van Better - Abbey Leisure Complex
Hi Svitlana
Thank you for your feedback.
We hope you enjoy your time with Better.
Regards
Amir
Antwoord van Better - Abbey Leisure Complex
Hi Customer
Thank you for your review.
It is great to see to see you think our Abbey Leisure Centre is an amazing place and we look forward to continuing to provide you with an enjoyable experience!
Thank you for choosing Better.
Kind Regards
Amir
I really enjoy my swimming and the…
I really enjoy my swimming and the instructor was so nice
28 juli 2024
Antwoord van Better - Abbey Leisure Complex
Hi Ha
It's wonderful to hear that you're enjoying your swimming lessons and that the instructor is providing excellent service.
We hope this continues and thank you for taking the time to let us know.
Kind Regards
Amir
Could be better
Could be better. My child is learning to swim and don’t see anything learning there. The kids are in the pool by themselves, just splashing water.
Quiet disappointed in the teaching process.
3 juli 2024
Antwoord van Better - Abbey Leisure Complex
Good Afternoon Efe,
I appreciate your feedback and thank you for taking the time to share your concerns with us.
We are deeply saddened to learn that your child is not showing progress in their weekly swimming lessons at the Abbey Leisure Complex. Our instructors undergo rigorous training to ensure that every child receives high-quality instruction, so it is disheartening to hear that your child has not been receiving the level of service we strive to provide. I will ensure to pass on your comments and concerns to the attention of the centre manager so they can look into the points you have raised and ensure the lessons provided are up to the standards we promise to provide to all our customers.
Hope this helps.
Kind regards,
Charmaine
I'm very happy from everything and from…
I'm very happy from everything and from all the working stuff ☺️ everyone is very helpful and friendly
10 mei 2024
Antwoord van Better - Abbey Leisure Complex
Good Morning Gergana,
Thank you for taking the time to share your feedback with us. Your review has brightened our day! We are absolutely thrilled to hear that you are having a wonderful experience with your membership at the Abbey Leisure Complex and the staff have been polite and professional each time you attend.
Your feedback means a lot to us, and we are committed to ensuring that your experiences with us continue to be positive. Thank you again for your kind words.
Kind regards,
Charmaine
Very clean and friendly staff
Very clean and friendly staff. Only thing I wished they had was a waiting area to watch my children’s lessons
17 mei 2024
Antwoord van Better - Abbey Leisure Complex
Good Morning Anwar,
Thank you for taking the time to share your feedback.
We are delighted to learn that your child is thoroughly enjoying their swimming lessons at the Abbey Leisure Complex. It brings us great joy to hear that the staff has been friendly and that the facilities are being well-maintained. We want to inform you that most of our leisure centers have designated spectator areas where parents can observe their children during their swimming lessons. We encourage you to speak to the staff during your child's next lesson to inquire about the process for observing your child during their lesson.
Kind regards,
Charmaine
Fit for life…
Very inclusive relaxing atmosphere personal always ready to help.
I would will recommend 👌
10 mei 2024
Antwoord van Better - Abbey Leisure Complex
Good Afternoon Teresa,
I hope you're doing well today.
I wanted to express my gratitude for taking the time to leave a wonderful review. It's always great to hear from our valued members, and your feedback truly means a lot to us.
I'm thrilled to learn that you're having a great experience at the Swiss Cottage Leisure Centre and that you're enjoying all the amenities we have to offer. It's especially rewarding to know that our staff has been helpful and made you feel welcome. We strive to create a relaxing atmosphere for all our members, and your positive comments are a testament to our efforts.
Thank you again for your support, and please don't hesitate to reach out if you have any questions or concerns. We're always here to help.
Best regards,
Charmaine
Welcoming and easy
Straight forwards and friendly for a newbie. Looking forwards to being regular there.
5 april 2024
Antwoord van Better - Abbey Leisure Complex
Hi Rachel,
Thank you for your review.
We are glad that you have chosen Better for your fitness journey and look forward to seeing you in the centre!
Warm Regards
Hazal
Good value swimming lessons.
I like the teachers who are nice and seem very knowledgeable. The people at reception where not very helpful. The complex is kept clean.
6 april 2024
Antwoord van Better - Abbey Leisure Complex
Dear Mrs Tabakova,
I am writing to express my gratitude for your kind review of our services. It brings us great pleasure to learn that you are satisfied with the swimming lessons offered at the Abbey Leisure Complex, and that our swim instructor has been helpful in providing you with a friendly and knowledgeable experience. We are also pleased to hear that the facilities have met your expectations in terms of cleanliness and maintenance.
We understand that your experience with our reception staff was not as satisfactory as the rest of your visit. We apologise for any inconvenience or frustration that you may have experienced, and we would like to assure you that we are taking steps to address the matter.
Thank you once again for your valuable feedback. We look forward to serving you in the future and hope to exceed your expectations in all aspects of your experience with us.
Sincerely,
Charmaine
A great Gym with very good staff and…
A great Gym with very good staff and Jack is an Excellent
2 april 2024
Antwoord van Better - Abbey Leisure Complex
Good Afternoon Harry,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Abbey Leisure Complex and the staff have been welcoming and professional each time you attend. I will ensure to pass on your lovely feedback so Jack receives the recognition he deserves.
Hope this helps.
Kind regards,
Charmaine
I have been going here for two weeks…
I have been going here for two weeks now and every member of staff have been great and they all understand my needs has a deaf person it is very easy to missunderstand what is going on but all the staff look at me face to face so I never miss a word the facility are great and the app is very user friendly and clean so I would say great place
2 april 2024
Antwoord van Better - Abbey Leisure Complex
Good Morning,
Thank you for your review.
We are really pleased to hear that you are enjoying your membership at the Abby Leisure Complex and the staff have been really professional when assisting you with your queries. We pride ourselves on our Customer Service excellence so I am delighted to hear that this is the service you receive each time you attend the centre.
We are also delighted to hear that you find the Better App easy to navigate and make your bookings online. We hope you can continue to enjoy your Health & Fitness at the Abby Complex and take advantage of the great activities they have available at this centre.
Warm Regards,
Charmaine
Your App is broken isn’t letting me…
Your App is broken isn’t letting me book classes mate
3 april 2024
Antwoord van Better - Abbey Leisure Complex
Good Morning Brandon,
Thank you for your review.
I am very sorry to hear that you are having difficulties in using the Better App. Can you clarify exactly what issue you are experiencing so I can try to assist you with this?
Kind regards,
Charmaine
Good membership options but lacking in facilities/ cleanliness
It was easy to set up the membership but I had to wait for my occupation to be approved for the discount.
The gym is equipped quite well but it's not very clean or well maintained
1 februari 2024
Antwoord van Better - Abbey Leisure Complex
Hi
Thank you for taking the time to leave a review.
We are pleased to see you found it easy to sign up and that you have been able to use the gym equipment.
However, we are sorry to hear you have found the centre, not very clean.
Your feedback will be passed on to the centre.
Regards
Amir
Very nice people very organised people…
Very nice people very organised people people make me happy
24 januari 2024
Antwoord van Better - Abbey Leisure Complex
Good Morning
Thank you for leaving us 5 stars!
We are very happy to receive your review, this is great to see.
Have a lovely weekend
Kind Regards
Amir
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