I have been a member of this gym on and off (only because of my work commitments) and I have to say the standard is still very high in terms of cleaned areas, reception staff and instructors. In part... Toon meer
Locatie
Wijzig locatieThe Greenwich Centre Library, 12 Lambarde Square, SE10 9HB Greenwich, London, GB
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Lees wat reviewers zeggen
Systems for changing home gym could be better. When I went from 2 gyms to 1, my membership was amended but because the new gym wasn't my 'home' gym, my access for the barriers at the new gym no lon... Toon meer
Bedrijf heeft geantwoord
I went to a free Calligraphy workshop on Monday which I found mindful, relaxing and enjoyable. Each of us were given a free A4 notebook and brush pen! The instructor was lovely. The staff here are fri... Toon meer
Bedrijf heeft geantwoord
I'm really torn, as I would like to give all positive feedback but sa recent experience has changed this. I've been with Better on a Swim membership since 2021. I enjoy going 3 times a week, the staff... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
The Greenwich Centre Library, 12 Lambarde Square, SE10 9HB, Greenwich, London, Verenigd Koninkrijk
4,5
Uitstekend
44 reviews
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Antwoord van Better - Greenwich Centre Library
Hi Yy,
Thank you for your review.
We are happy to hear you are enjoying Greenwich Centre Library.
Warm Regards
Hazal
Plus and minus points
Good Points
The gym at The Greenwich Centre is reasonably well equipped. If you go at none peak times, there are only a few people working out - so you can use machines and free weights when you wish according to your routine.
The swimming pool is also very good. It’s divided into lanes so you can select your own pace. It’s reasonable clean. Although the other day I noticed hair grips on the bottom of the pool - which had been there a few days!
Bad Points
In the gym I never see any staff around - I tend to go during off peak times (afternoons). I’ve not seen anyone walk around. My induction was not good - just 1/2 hour and shown a few machines. Then told there are diagrams on the machines, so you can follow them. No discussion of free weights, or indeed if there is personal training, or if I could have my induction programme updated. It’s lucky I’ve been to gyms before, otherwise I wouldn’t know what to do.
Also water fountain in the gym is terrible. The water dribbles out, and it’s clearly not working properly/leaking water onto the carpet - but has remained unrepaired with a bucket under it! I take my own water with me.
The changing rooms for the men (called dry changing room) is like a school changing rooms - just a square with no privacy at all. The showers are ok. And there is only one working hairdryer.
In the wet changing room (shared amenities for men, women and children) using the swimming pool, there clearly is private changing facilities. However, even though you need to put on foot covers over your shoes when entering- no one seems to use them. I even spotted 3 members of staff and the manager walking around in regular trainers all the way through the wet room - so hygiene is very low on the list. I now wear sliders to the pool side due to this - really poor to be honest.
So I’ve rated it 3 stars based on the cost and equipment/pool. The staff seem disengaged, and none-existent in the gym. In terms of the pool, staff wander around aimlessly, and even the manager doesn’t follow the hygiene rules. Finally lockers in the pools are chargeable - only 20p but annoying when it takes your money and doesn’t operate - and of course no one on hand to resolved!
25 juli 2023
Antwoord van Better - Greenwich Centre Library
Good Morning,
Thank you for your review.
We appreciate the time you took to write the above review. We are very sorry to hear that some areas of the centre were not to a high standard so I will pass this feedback onto the centre so these areas can be looked into and resolved. The centre will also look into the issues regarding the water fountain and the hygiene in the wet area. We pride ourselves on our excellent customer services and facilities so we are disappointed to hear that is not the service you have received so far. Through feedback we can identify the areas where we fall short and we hope to improve on this.
Kind regards,
Charmaine
Well organized classes at Greenwich
Well organized classes at Greenwich. Competent and kind swim instructors. Clean facilities.
30 juni 2023
Antwoord van Better - Greenwich Centre Library
Hi Camilla,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that you are happy with the facilities and the level of service being offered by our brilliant staff.
We hope you have enjoyed using our fantastic facilities so far and continue to do so.
Thank you for choosing Better.
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