Blossom Flower Delivery Reviews 

Never delivered my order, notified them immediately and after 19 texts back and forth had to notify my bank for help with my refund. Customer service was awful.

It sounds like I had a similar experience to others. Customer service is terrible. They promised things that they don’t deliver. I wish I’d read these reviews before I used this florist.

Worst company. Didn’t match photo remotely! And they only offered 15% return . They are awful!

Completely frustrating experience. Paid for next day express delivery for a gift for a death of a client. Could not get any answer or update on the status of the delivery. Repeatedly asked them to cancel and refund over and over again until now a week later they send me confirmation of delivery.

How insane? We spent more money on additional gift baskets & flowers elsewhere because this was time sensitive.

There was supposed to be a note, and apparently they never added that on either because the client asked them who the flowers were from and they replied with my name, not the company's name.

Delivery service, customer service, everything was terrible.

BAIT AND SWITCH! What a scam!
I ordered and paid over $100 for orchids, only to have the flowers delivered A DAY LATE, and instead of orchids, the recipient received carnations and daisies! The arrangement they delivered was worth $35 at most.
And customer service? What a joke! After going in circles with their AI online system, I finally managed to get a live person. Her solution? A 10% refund!
So, let me get this straight. You charged me over $100, delivered the WRONG flowers a day late, sent an arrangement worth a fraction of what I paid, and your solution is to give me $10 back?
How generous! So I'm still paying over $90 for a $35 arrangement I never ordered in the first place.
This isn't customer service. It's a bait and switch, and it's absolutely ridiculous.

The flowers delivered were beautiful, wish they were a little more like the picture that was selected.

Dreadful, dreadful. Spent over US$100 and nothing was delivered. They claimed that flowers were delivered & specified a time but zero. And no refund. Disgraceful.

Fácil y rápido, y desde España! El centro de flores precioso. muy contenta con el servicio, un placer haber dado con vosotros, sin duda repetiremos!
Muchisimas gracias!

I provided all details for a funeral arrangement to be delivered before the funeral and was asked twice to provide the details again. I still have not received confirmation that it was delivered AT ALL. Please avoid this company!!

Delivered on time and very courteous

DO NOT USE THIS FLOWER SHOP!!! I placed an order on Sept 22nd to be delivered on the 25th for my uncles funeral. I receive an email on the 25th saying the flowers will be delivered on the 26th. I got on the phone and waited forever to speak to an AI agent to tell me there are no live agents available. The day of the service I receive another email stating that they do not have the flowers that I chose so they will now be delivering the flowers on Monday! So I ordered flowers for a service that you are now going to deliver 3 days late! Hmmm..that does not work for me. If you did not have the flowers why not call me the next day and give me the opportunity to change my order. Please do not use this company!

Quality. Exactly what the picture had shown. Delivery was as they said.

Absolutely avoid this company. They waited until it was far too late for me to make alternative arrangements to let me know they could not make the delivery on time and postponed it for four days, which is well after the occasion I needed the flowers for.

TERRIBLE SERVICE. TERRIBLE QUALITY. Did not expedite shipping as I paid for. Do not ever purchase from them as their premium bouquets look like they belong with $12 Safeway flowers. Waste of over $100.

I wish I had read up the reviews before ordering from here for a friend in Squamish. Paid the extra fee for same day delivery but was contacted the next day via email from the business that they weren't able to deliver as promised. When I requested a refund for the same day delivery that didn't happen... crickets. Despite multiple follow ups. The fee was small but the principle of charging extra for a service you couldn't deliver and refuse to refund is terrible. Would not recommend them and will not use them ever again.

I ordered a white basket of white flowers on September 17 for my brother-in-law's funeral. They were supposed to be delivered September 18 for the visitation which was the day before the funeral on September 19. When I arrived I could not find them in the funeral home. I asked the receptionist at the funeral home if she had seen them. She said the only ones she saw was the white flowers in a vase. I looked at the card and my message was on the card but not my name. It was totally different from the order I placed. I have been in contact with them and they say someone will contact me within 48 hrs. and my complaint is being researched thru the florist that delivered them. That was 6 days ago. DO NOT USE THIS SERVICE! Very poor customer service.

DO NOT USE THIS COMPANY!
My flower order was wrong.. order was for white roses /white bow, for new baby boy arrival. They sent pink flowers with pink bow. I have been trying to rectify issue since September 9/26. Every time I follow up they start at the beginning eventhough they have all info needed including pictures. No refund has been issued and no corrected flowers have been sent. Absolutely shocking customer service.

I ordered an expensive bouquet for a funeral of a family member, including driver tip on top of service and delivery charges. The funeral was the following morning so they were supposed to delivery by the end of the day on which I ordered it; it would be ready first thing the next morning.
I heard from my family three days after the funeral that no flowers had been delivered. I tried calling customer service. After waiting for several minutes, I got their AI assistant. I asked to speak to a human customer rep and was put on hold again - I was the 8th caller in line. After 20 minutes of waiting, I was number 1 and when the call appeared to be connecting to the human, I suddenly got the AI assistant again. After saying I wanted a human customer rep, I was put on hold again; I was the 7th or 8th caller in line again. Started over... That cycle happened twice. Then I elected to be called back instead. When I got the call, it was not a human calling me - it was the AI assistant again... I decided to try one more time and waited 20 more minutes before I actually got a human. The AI assistant could not help with a refund and the website it provided also did not work.
The human customer rep explained the flowers were not delivered because of some inventory problem and offered to have a bouquet sent to the family home (with a $5 certificate for my trouble). I explained the flowers were for a funeral, and the event was over - too late. Then they offered me $10 off to send a bouquet to the family. Unbelievable.
I asked why they didn't process a refund automatically when they know they didn't deliver the flowers. I was told "it's the customer's responsibility to initiate a refund." How many times have people paid for something that was never delivered and they didn't even realize it?
I will never work with these clowns again and I would suggest anyone who needs flowers delivered find another solution as well.

I would not recommend Blossom Flower Delivery, especially for anything as important and time-sensitive as a funeral or memorial service.

I ordered flowers for a funeral service scheduled for September 11 at 11:00 AM. Because the service was early, I contacted Blossom before placing my order specifically to make sure they could guarantee delivery in time. I was told that if I included the delivery instructions in the order notes, there would be no problem. I placed the order based on that assurance and provided my contact information in case there were any issues. I was also told I would receive a text notification once the flowers were delivered.

By 10:30 AM on the day of the funeral, I had received no delivery notification. I repeatedly tried calling Blossom and contacting them through their online chat, but could not reach anyone. I requested a callback and never received one.

At approximately 12:40 PM, I finally received a call from someone saying she was calling on behalf of the delivery driver. She claimed the driver had attempted delivery at 10:00 AM but that the funeral home doors were locked. She then said the driver was making the delivery and that she had a photograph as proof.

That account was not consistent with what I was told by the funeral home.

I spoke directly with Laura, the funeral home director, who confirmed that the facility was open at 8:00 AM that morning. My own family members were there beginning around 9:00 AM preparing for the service. Laura told me that the delivery company actually contacted her at approximately 11:40 AM asking if they could still deliver. She told them they could bring the flowers, but that the service was already taking place and the delivery would obviously be late. According to Laura, the flowers did not arrive until approximately an hour later, after the service had ended and the family had already left.

To make matters worse, Laura told me there was no name on the card, so the funeral home could not even identify who had sent the flowers. I have a copy of my order showing that my name was clearly included with the card information.

Blossom's customer service initially investigated the situation and emailed me confirming that I would receive a full refund. The following day, they called me and revoked the refund, stating that they had photographic proof of delivery.

A photograph showing that flowers were eventually delivered does not change the fact that they were delivered after the funeral service was over. The entire reason for ordering funeral flowers is for them to be present during the service and to provide comfort and support to the family at that specific time.

I was not able to be with my family during this difficult time, and sending these flowers was one of the few ways I could be there for them from a distance. Knowing that the flowers arrived after the service was over was heartbreaking.

I also asked for a general manager to contact me so I could discuss what happened. No one ever followed up.

Mistakes can happen. What is most disappointing to me is that instead of taking responsibility for a time-sensitive delivery that clearly did not arrive when promised, the company first agreed to refund me and then reversed that decision based on an account of the delivery that the funeral home itself disputes.

I strongly recommend using a local florist or another company where you can communicate directly with someone if the delivery is important or time-sensitive.

DO NOT USE THIS SERVICE! One of my closest friends in the world lives in Maui and recently lost his mother. I bought a sympathy arrangement from blossom flower delivery to send to him, and instead they delivered a dozen red roses. I was furious. I emailed them and tried to explain how completely inappropriate that was, and since they said they’d look into it, it’s been total radio silence. DO NOT USE this service.