A response to my request for a replacement LED unit was received and actioned within 2 hours. They honour their 2 Year Warranty without without a quibble and are to be commended.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had problem with order, reported it evening, rec phone call next morning. Order sorted. Can't be bad can it? And person had no strong accent so was fully understood by me who is partially Deaf.
Bedrijf heeft geantwoord
now 13 days since placing order for lamps, still no delivery or tracking details!! update after a couple of emails delivery sorted with acceptable response and lamps delivered by RM, well packaged,... Toon meer
Bedrijf heeft geantwoord
Great Company ! Why? Great products, price,delivery and running service to customers. Nothing to small for them to deal with. So reassuring, seldom especially on line have we had such accurate inf... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buy lamps, light bulbs, fluorescent tubes and specialist light bulbs online. We stock a huge range of light bulbs including Osram, GE, Sylvania, Omicron, Pro lite, Crompton, Ushio and Philips light bulbs.
Contactgegevens
Unit 9, The Quadrangle, The Drift, IP3 9QR, Ipswich, Verenigd Koninkrijk
- 01473 716418
- sales@bltdirect.com
- www.bltdirect.com
4,3
Uitstekend
15K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had the item I wanted and good service
8 mei 2026
Review zonder uitnodiging
Sent wrong wattage bulb knowing the…
Sent wrong wattage bulb knowing the ordered one on their site had been discontinued.
13 mei 2026
Review zonder uitnodiging
A response to my request for a…
A response to my request for a replacement LED unit was received and actioned within 2 hours. They honour their 2 Year Warranty without without a quibble and are to be commended.
13 mei 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello John,
Thank you so much for the excellent review and great feedback. We are pleased to see that we were able to assist you with your replacement. We endeavour to make our returns process as smooth as possible so we are pleased to see this was the case for yourself.
Kind regards,
BLT Direct.
3 EMAILS NOW GIVING LATER AND LATER…
3 EMAILS NOW GIVING LATER AND LATER DATES FOR SUPPLY OF MY RECENT ORDER. NO INDICATION ON THE WEBSITE THAT STOCK WAS NOT AVAILABLE
12 mei 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Nash,
Please accept our sincere apologies for the repeated delays on your order. I'm afraid I have not been able to find your order with the information provided here.
If you would like more information on your order please don't hesitate to contact us by emailing customerservices@bltdirect.com or calling us on 01473716418.
Kind regards,
BLT Direct.
Tube arrived broken despite apparent…
Tube arrived broken despite apparent excellent packing.
A replacement was immediately agreed. I was suprised that there was no "Fragile handle with care" sticker on the outside of packaging.
6 mei 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Tom,
Apologies again for the broken tube and thank you for letting us know. We will pass on this feedback regarding the lack of a fragile sticker as this should have been on the outer tube. If there are any issues with the replacement order please do not hesitate to contact us.
Kind regards,
BLT Direct.
Great service
Great service, fast delivery - just what I needed.
24 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
Thank you for letting us know the order arrived in good time and leaving us this excellent review.
Kind regards,
BLT Direct.
Had problem with order
Had problem with order, reported it evening, rec phone call next morning. Order sorted.
Can't be bad can it? And person had no strong accent so was fully understood by me who is partially Deaf.
29 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Mike,
Thank you for the excellent review and feedback. It's greatly appreciated and we were more than happy to help.
Kind regards,
BLT Direct.
Hope to see the products soon
I was sent this review request as though I had received my products. In fact instead of receiving delivery soon after placing my order ( and my payment) the delivery is now estimated in June.Not a good experience so far
27 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Peter,
Please accept our apologies for any confusion caused. The email asking for a review is an automated email that is sent out when a certain amount of time has passed since an order is placed rather than when items are sent out. I will pass this feedback on to try and make this clearer within the automated email that is sent.
I'm afraid the tubes you have ordered have been out of stock for a little while and I would like to offer our apologies for this. Please rest assured that we are doing everything we can to get these sent out as soon as possible. We are going to refund the postage on your order as a goodwill gesture. This refund should be with you within the next three working days.
Kind regards,
BLT Direct.
A really good company to deal with
A really good company to deal with. Website gives excellent information about products & sizes. Good quality & products are well packed for delivery. Thank you
17 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Maggie,
Thank you for the excellent review and feedback. We're pleased to see that you had a good experience with your order from start to finish.
Kind regards,
BLT Direct.
Ordered the wrong lamps so I emailed…
Ordered the wrong lamps so I emailed them when I received them and they clearly explained why they were wrong and replaced them sameday
23 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Roger,
Thank you for the fantastic review and feedback. We understand that mistakes can happen and our knowledgeable team is always avaliable and more than happy to help with any customer queries.
Kind regards,
BLT Direct.
now 13 days since placing order for…
now 13 days since placing order for lamps, still no delivery or tracking details!!
update
after a couple of emails delivery sorted with acceptable response and lamps delivered by RM, well packaged, thank you all at BLT
22 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Barry,
Please accept our apologies for the delay on this, I can see that we had responded to you earlier today with the tracking information and that the order should be with you today.
I would like to offer our apologies again for this and to offer our assurance that we will be reviewing this to stop this from happening again. I will also refund your delivery charge and this should be with you within the next three working days.
Kind regards,
BLT Direct.
Antwoord van BLT Direct Limited
Hello,
Thank you for letting us know the order arrived in quick time and leaving a five star review.
Kind regards,
BLT Direct.
Good service after fault
I placed an order for two small light bulbs. One exploded within 5 minutes. I asked for a replacement and that was done with no quibble.
14 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
Thank you for taking the time to leave this great review and feedback. Your understanding is appreciated regarding the faulty bulb and we're glad to see that the replacement seems to have solved the issue.
Kind regards,
BLT Direct.
My order delivery has been delayed by 6…
My order delivery has been delayed by 6 weeks!
18 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Steve,
Please accept our apologies for the delay, if you would like more information on this please don't hesitate to contact us by emailing customerservices@bltdirect.com or call us on 01473716418. I'm afraid I have not been able to find your order with the details provided here.
Kind regards,
BLT Direct.
Delivery finally here.
I am still waiting for my delivery. My order has finally been delivered. The product is exactly as advertised and simple to use. Thank you very much.
8 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Roy,
Please accept our apologies for the delay, your order is currently showing as being delivered on the 17/04 with DHL. If this is incorrect or you would like more information please don't hesitate to contact us by emailing customerservices@bltdirect.com or call us on 01473716418.
Kind regards,
BLT Direct.
Was well informed that one of my items…
Was well informed that one of my items was out of stock and would be delivered as soon as possible and are enough, they were. Thanks BLT will be using you again ✨👍
14 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Tracy,
Thank you for the five star review. We endeavour to do everything we can to get orders to our customers as soon as possible and we're pleased to see this has come across on your order.
Kind regards,
BLT Direct.
First class service and fair price.
10 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Trevor,
Thank you for the first class review and great feedback.
Kind regards,
BLT Direct.
Great Company , in all respects, well done
Great Company ! Why? Great products, price,delivery and running service to customers. Nothing to small for them to deal with.
So reassuring, seldom especially on line have we had such accurate information, care and consideration.
Pleasure to deal with them, we have no worries.Best wishes and thanks. Bill.
9 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Bill,
Thank you so much for this detailed review. We are always more than happy to help and really appreciate this feedback. Thank you again for the five star review.
Kind regards,
BLT Direct.
Antwoord van BLT Direct Limited
Hello Mr Freeman,
Thank you so much for the five star review and excellent feedback.
Kind regards,
BLT Direct.
Exactly the product that I needed
Exactly the product that I needed, for installing lighting inside a sitting room unit. Very easy to select the right lighting strip and driver on the website. Carefully packaged and safely delivered. Works beautifully. Solved an insoluble problem of replacing 45-year old incandescent tube lights, out of production for decades.
4 april 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello John,
Thank you for letting us know that the lights are working so well and serving as a great alternative to your previous incandescent lights. We appreciate you taking the time to leave us a five star review and great feedback.
Kind regards,
BLT Direct.
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