Bedside light broke contacted this company to try for spare. The light unfortunately is discontinued however They tried to source an alternative but couldn’t. At least they tried for me all credit... Toon meer
Bedrijf heeft geantwoord
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I received a phone call saying that carrier couldn't deliver because the address label was missing so the parcel would be returned, and because of bank holiday I probably wouldn't receive it until th... Toon meer
Bedrijf heeft geantwoord
Great Company ! Why? Great products, price,delivery and running service to customers. Nothing to small for them to deal with. So reassuring, seldom especially on line have we had such accurate inf... Toon meer
Bedrijf heeft geantwoord
now 13 days since placing order for lamps, still no delivery or tracking details!! update after a couple of emails delivery sorted with acceptable response and lamps delivered by RM, well packaged,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buy lamps, light bulbs, fluorescent tubes and specialist light bulbs online. We stock a huge range of light bulbs including Osram, GE, Sylvania, Omicron, Pro lite, Crompton, Ushio and Philips light bulbs.
Contactgegevens
Unit 9, The Quadrangle, The Drift, IP3 9QR, Ipswich, Verenigd Koninkrijk
- 01473 716418
- sales@bltdirect.com
- www.bltdirect.com
4,3
Uitstekend
15K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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All Good fast delivery would use again…
All Good fast delivery would use again A+++
22 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Caroline,
Thank you for letting us know the order arrived in good time and leaving a fantastic review. It's greatly appreciated.
Kind regards,
BLT Direct.
OUT OF THE DARK !
Mine's an older light fitting and I was pleasantly surprised that the replacement tube fitting was still available from BLT. It arrived well packed and quickly
22 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Mike,
Thank you for the excellent review, we're pleased to see that we had the light you needed that could not be found elsewhere.
Kind regards,
BLT Direct.
The lamp tubes arrived on time
The lamp tubes arrived on time, the package could be better, just bubble wrapped and in a cardboard box….two tubes broken. Other deliveries have been in a tougher cardboard tube - much better.
21 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Stephen,
Thank you for the review and feedback and please accept our apologies for the broken tubes. If this has not been resolved already please don't hesitate to contact us on customerservices@bltdirect.com or on 01473716418 and I'm sure we can issue replacements to you.
Kind regards,
BLT Direct.
Well packaged and arrived in a timely…
Well packaged and arrived in a timely fashion site easy to navigate all 👍
15 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Helen,
Thank you for letting us know that the order arrived in good time, we appreciate the five star review.
Kind regards,
BLT Direct.
Had to cancel my order shortly after…
Had to cancel my order shortly after placing. Wendy was very helpful and understanding. Order was cancelled and refunded straight away..
30 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
Thank you for the five star review, we're pleased to hear that we could help you with cancelling your order.
Kind regards,
BLT Direct.
A good company to deal with
A good company to deal with, prices.are good and they kept me informed when my delivery was delayed.
30 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Peter,
Thank you for the five star review and great feedback.
Kind regards,
Adonia.
excelent company
Attentive, comunicative, prompt service. Good advice and good product. Very pleased.
29 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
Thank you for the excellent review and feedback, it's greatly appreciated.
Kind regards,
BLT Direct.
Advertises obsolete products that are not in stock.
Ordered a hard to find discharge lamp ballast and a couple of miniature fluorescent tubes but BLT e-mailed to say they have refunded the cost of the ballast. I have e-mailed them back to enquire if they have an alternative product but I have not received a reply. If I had known they couldn't get the ballast I would not have ordered the tubes as I don't want to pay £4.49 shipping on two £4.83 tubes! I understand mistakes happen but they should have contacted me to discuss available options rather than just generating an automated refund then radio silence.
(Invoice number has been e-mailed to BLT for verification)
28 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Pete,
Please accept our apologies for this, I'm afraid I have not been able to find your order with the information provided here. If you could contact us by emailing customerservices@bltdirect.com or call us on 01473716418 we will refund your delivery charge to compensate for this error on our part. We will also look into what has happened in regards to the radio silence on finding an alternative. We pride ourselves on providing excellent customer service and would like to do what we can to rectify this for you.
Unfortunately we do not have a live stock system unfortunately which means if an item has not been ordered for a long time we do not know about an item being discontinued/obsolete from our suppliers until we contact them in this situation.
Kind regards,
BLT Direct.
Unacceptable.
Yesterday I ordered some Calex LED filament dimmable candle bulbs from BLT, having checked that they were in stock and therefore could be shipped quickly.
Today I received an email “Dear Sir there is a one week delay on the Calex lamps. Please accept our apologies for this delay. kind regards wendy”
I have just checked the website and the bulbs are still being flagged as “In Stock Available for delivery”.
This has happened before. The last time the product remained flagged as available throughout. Originally, I was inclined to believe it to be some sort of ineptitude in updating stock levels on the website. However, it seems that BLT are willing to show products as “In Stock Available for delivery” when clearly they are not, presumably to encourage customers to buy from BLT and not their competitors.
This behaviour is unacceptable.
-----------------
[Update: 29 January 2026… as you’ll see I’ve had an update from BLT Direct]
I do appreciate your sincere apologies; however, if you do not have a live stock system, how can you assert with any confidence whether an item is “In Stock | Available for delivery” or not?
The best you might be able to put on your website would probably be: “We think this item might be [In Stock | Available for delivery], but we don’t really know – ‘cause we haven’t looked. Please give us a call on 01473716418 to find out.”
To add to my annoyance, I’ve also just been advised by you that the remaining item on my order - some V-Tac High Efficiency 6W LED Filament Golfball ES bulbs are now “Out of stock until 13th February 2026” – two-and-a-half weeks!
So… I ordered two items, both flagged as “In Stock | Available for delivery” - neither of them evidently were.
Have you any idea how frustrating this is?
Come on BLT Direct… sort yourselves out.
28 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Jack,
I'm afraid I have not been able to find an order from you to find out more information but I would like to offer our sincere apologies for this.
We do not have a live stock system unfortunately which means if an item has not been ordered for a long time we do not know about a delay from our supplier until we contact them in this situation. If you would be able to contact us by emailing customerservices@bltdirect.com or by calling 01473716418 this would be appreciated so that we can review this product to do what we can to stop this from happening again.
Kind regards,
BLT Direct.
I recognised that my order had somehow…
I recognised that my order had somehow been duplicated. Couldn't figure out how to cancel it, and decided I'd just have to live with the excess lightbulbs. Your resolution of this matter is unexpected and MUCH appreciated.
27 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Michael,
Thank you for the brilliant review, we appreciate the feedback and the praise on our resolution for you.
Kind regards,
BLT Direct.
Appears to be a problem with my order.
26 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Ronald,
Please accept our sincere apologies. I can see that your order has a significant delay and we are doing what we can to get this to us and therefore to yourself as soon as possible. As a goodwill gesture we will refund the delivery charge on your order and this should be with you within the next three working days.
Kind regards,
BLT Direct.
Faulty product replacement
GOOD SERVICE ON A FAULTY PRODUCT NO QUIBBLE IMMEDIATE ACTION PROMPT REPLACEMENT. FRIENDLY RECEPTION.GOOD RECORDS OF PREVIOUS ORDERS NO HASSLE WHATSOEVER.
20 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Thomas,
Thank you for the fantastic review and feedback. We appreciate your understanding with the faulty item and you being a long term customer.
Kind regards,
BLT Direct.
Struggled to find replacement…
Struggled to find replacement florescent light until searched your site. Great prompt service. Thanks
22 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
We're pleased to see that you could find the light you needed when it couldn't be found elsewhere. Thank you for the excellent review.
Kind regards,
BLT Direct.
Excellent the way you kept me updated…
Excellent the way you kept me updated about my purchase and reasons for the delayed delivery. Well done.
22 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Tony,
Thank you for the five star review, we try to minimise delays as much as possible but we do pride ourselves on keeping customers updated when this happens and we're pleased to see this has come through for yourself.
Kind regards,
BLT Direct.
Excellent service for a first time user
Very good service. Minor detail was lack of notice from delivery service.
Item was very well packaged and filled perfectly.
15 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Jim,
Thank you for the excellent review, apologies for the lack of attention from the courier but I'm glad to see the parcel arrived to you safely despite this.
Kind regards,
BLT Direct.
Maintenance Spares
This order is to replenish my stock of spare 12V G4 LEDs for a ceiling light that has 21 individual luminaires. LEDs do go pop occasionally but nowhere near as bad as the G4 halogen capsules that were originally fitted to this light before converting it with some 12V LED drivers.
Usual good stock availability, service and prompt delivery with BLT.
11 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Mark,
Thank you for leaving us a five star review, we're glad to see that the LED G4 bulbs are working well for you.
Kind regards,
BLT Direct.
Good value, in stock, and arrived on time
Good prices on the not widely available led bulbs I needed. Easy to use web site. Arrived on time.
19 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Andrew,
Thank you for the excellent review and feedback on our website. We're pleased see the order arrived in good time as well.
Kind regards,
BLT Direct.
Slight delay in delivery but otherwise…
Slight delay in delivery but otherwise excellent.
17 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
Thank you for your understanding with the delay. We appreciate you taking your time to still leave us a great review.
Kind regards,
BLT Direct.
I have a new light!!👏👏
13 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Linda,
We're really happy to see that you're pleased with your new light. Thank you for the five star review.
Kind regards,
BLT Direct.
light bulbs and tubes…
Able to obtain light bulbs and tubes that are no longer sold on the high street with speedy service and delivery
17 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Will,
We're really pleased to see we could supply you with lights that could not be found elsewhere and that the order arrived in good time. Thank you for the excellent review and feedback.
Kind regards,
BLT Direct.
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