Had a problem with damaged parcel from the post office. Great response from BLT DIRECT who are replacing the said parts. Thank you.
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Lees wat reviewers zeggen
Very helpful when I phoned to confirm the order. Unfortunately, emails landed in my spam folder, but I was assured that payment and delivery arrangements were progressing normally. The package arrived... Toon meer
Bedrijf heeft geantwoord
Tom Lygo is fantastic , always happy to help , quotes are ready very quickly with applied discounts for trades.All requests for orders are done almost immediately with deliveries mostly on next day.... Toon meer
Bedrijf heeft geantwoord
Bedside light broke contacted this company to try for spare. The light unfortunately is discontinued however They tried to source an alternative but couldn’t. At least they tried for me all credit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buy lamps, light bulbs, fluorescent tubes and specialist light bulbs online. We stock a huge range of light bulbs including Osram, GE, Sylvania, Omicron, Pro lite, Crompton, Ushio and Philips light bulbs.
Contactgegevens
Unit 9, The Quadrangle, The Drift, IP3 9QR, Ipswich, Verenigd Koninkrijk
- 01473 716418
- sales@bltdirect.com
- www.bltdirect.com
4,3
Uitstekend
15K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Faulty product replacement
GOOD SERVICE ON A FAULTY PRODUCT NO QUIBBLE IMMEDIATE ACTION PROMPT REPLACEMENT. FRIENDLY RECEPTION.GOOD RECORDS OF PREVIOUS ORDERS NO HASSLE WHATSOEVER.
20 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Thomas,
Thank you for the fantastic review and feedback. We appreciate your understanding with the faulty item and you being a long term customer.
Kind regards,
BLT Direct.
Struggled to find replacement…
Struggled to find replacement florescent light until searched your site. Great prompt service. Thanks
22 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
We're pleased to see that you could find the light you needed when it couldn't be found elsewhere. Thank you for the excellent review.
Kind regards,
BLT Direct.
Excellent the way you kept me updated…
Excellent the way you kept me updated about my purchase and reasons for the delayed delivery. Well done.
22 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Tony,
Thank you for the five star review, we try to minimise delays as much as possible but we do pride ourselves on keeping customers updated when this happens and we're pleased to see this has come through for yourself.
Kind regards,
BLT Direct.
Excellent service for a first time user
Very good service. Minor detail was lack of notice from delivery service.
Item was very well packaged and filled perfectly.
15 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Jim,
Thank you for the excellent review, apologies for the lack of attention from the courier but I'm glad to see the parcel arrived to you safely despite this.
Kind regards,
BLT Direct.
Maintenance Spares
This order is to replenish my stock of spare 12V G4 LEDs for a ceiling light that has 21 individual luminaires. LEDs do go pop occasionally but nowhere near as bad as the G4 halogen capsules that were originally fitted to this light before converting it with some 12V LED drivers.
Usual good stock availability, service and prompt delivery with BLT.
11 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Mark,
Thank you for leaving us a five star review, we're glad to see that the LED G4 bulbs are working well for you.
Kind regards,
BLT Direct.
Good value, in stock, and arrived on time
Good prices on the not widely available led bulbs I needed. Easy to use web site. Arrived on time.
19 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Andrew,
Thank you for the excellent review and feedback on our website. We're pleased see the order arrived in good time as well.
Kind regards,
BLT Direct.
Slight delay in delivery but otherwise…
Slight delay in delivery but otherwise excellent.
17 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
Thank you for your understanding with the delay. We appreciate you taking your time to still leave us a great review.
Kind regards,
BLT Direct.
I have a new light!!👏👏
13 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Linda,
We're really happy to see that you're pleased with your new light. Thank you for the five star review.
Kind regards,
BLT Direct.
light bulbs and tubes…
Able to obtain light bulbs and tubes that are no longer sold on the high street with speedy service and delivery
17 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hi Will,
We're really pleased to see we could supply you with lights that could not be found elsewhere and that the order arrived in good time. Thank you for the excellent review and feedback.
Kind regards,
BLT Direct.
Florissant tubes
ordered product and delivery confirmed, unfortunately product to small so return was arranged and confirmed as a refund
6 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Ann,
Thank you for the five star review, it's greatly appreciated.
Kind regards,
Adonia.
Antwoord van BLT Direct Limited
Hello Chris,
Thank you for letting us know the order arrived in good time and you were happy with the service provided.
Kind regards,
BLT Direct.
Excellent service.
8 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello,
Thank you so much for the five star review.
Kind regards,
BLT Direct.
Item has yet to be delivered
Item has yet to be delivered. Missed 1st delivery date. Missed 2nd delivery date !
11 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Alan,
Please accept our sincere apologies for the delay on your order, I have checked on the tracking and it is showing as being delivered today with Royal Mail. If this is not the case please don't hesitate to let us know by emailing customerservices@bltdirect.com or you can call us on 01473716418.
I have refunded your delivery charge as a goodwill gesture and this should be with you within the next three working days.
Kind regards,
BLT Direct.
5* Customer Service
5*, despite one of my bulbs arriving smashed. Why? Excellent customer service. Instant answer, instant replacement sent, overpackaged to prevent second smash. Two other bulbs arrived just fine. Customer service like this is rare these days - so even a smashed bulb doesn't stop it from being given 5*. Will use again.
10 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Kyle,
Thank you so much for taking the time to leave this detailed five star review, it's greatly appreciated. We also really appreciate your understanding with the broken bulb and are pleased to see that the second arrived safely.
Kind regards,
BLT Direct.
Great product
I easily found the product I needed it was well packed and quickly delivered to my home.
7 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Allison,
Thank you for the excellent review and taking the time to let us know it arrived in good time.
Kind regards,
BLT Direct.
Product not arrived
Product not arrived. Failure to respond to several contact forms sent by me requesting an update . Silence.
10 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Peter,
Please accept our sincere apologies for the delay on your order, I can see that an email has been sent to yesterday confirming the order should be with you today (12/01) but I cannot see any correspondence from you before this.
We would like to apologise again for the delay as the order was delayed in transit with Royal Mail. If the order does not arrive today please do not hesitate to contact us by emailing customerservices@bltdirect.com or by calling us on 01473716418.
Kind regards,
Adonia.
Just fantastic
Just fantastic. Local supply issues for fluorescent tubes. I phoned BLT and got a boutique order in to cover current and future tube failures. Should be ok now for the next ten years. Thank you.
10 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Piers,
Thank you for the excellent review, we're glad to see you're covered for a long time with the tubes you need.
Kind regards,
BLT Direct.
Excellent. Being able to talk to a REAL person was…
Being able to talk to a REAL person was a rare bonus !
9 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Donald,
Thank you for the five star review, we're more than happy to help and are happy to provide real people to speak to our customers when they have a question.
Kind regards,
BLT Direct.
Older Light bulb for Kitchen
I had to replace an old kitchen strip light. The instructions on measurements on the BLT website were very clear and the bulb works fine. Will now be measuring up the rest of them to ensure I have replacements ready for when the inevitable happens.
9 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello Ken,
Thank you for the brilliant review, we're very pleased to see that the measurements came through clear on our website to help you find the replacement that you needed. Please don't hesitate to contact us if you need any extra help on future orders.
Kind regards,
BLT Direct.
Did not receive the light buld i…
Did not receive the light buld i ordered gutted
6 januari 2026
Review zonder uitnodiging
Antwoord van BLT Direct Limited
Hello William,
Please accept our sincere apologies for the delay, I can see that we have been in contact already regarding the delay and the bulb should be with you shortly.
We are very sorry about the delay caused on this order and please rest assured we will be reviewing this item to stop these delays from happening again with the item you have ordered.
Kind regards,
BLT Direct.
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