BMO Harris Bank Reviews 

Horrible bank! Omg. We left a Yelp review for the BMO branch in Santa Rosa Ca at 4th and Farmers regarding the horrible situation we are dealing with regarding unauthorized electronic transfers. The bank told us to get a court order for our own account information!!! The manager at the branch - Emmi Michel then called my 81 year old mother on her cellphone and told her never to come back to the branch due to the Yelp review I left based on their negligence!! Unreal.

Had a Bank of the West account since 2018 no problems ever since it's BMO fees everywhere. They even charged me an annual fee on a secured credit card. customer service hangs up the phone, and I believe there's a $10 service fee for calls. I think they're just trying to get me to call over and over again so they can bleed all the money out of my account that way they won't have to send me a check. Chat can't help me, now my account's Frozen I can't access my money, they won't close the account and send me a check even though when I call this morning she said it would be done by the end of the day. every time I call asking if the account is closed they tell me they can't give me an answer for security reasons . They kicked me out of zelle and marked it confirmed fraud when I've never committed any fraud when I asked to speak to the person who made the decision they said they can't receive phone calls these jerk offs are up in Canada so they don't give a crap when I call they hang up worst banking experience ever

I wish i would have researched better or read these reviews before opening my account. Presently, my card is locked for the second time in less than a month because of a regular purchase I make.

My job doesnt do direct deposit, so i have to use mobile deposit. Most times, I'm waiting 6 days for my measly $500,with one exception, where i was able to use the fundsnow service.

This bank is awful. After i call them later this morning to unlock my account, I'll be pulling out my money and closing this account. Do not use this bank!!!

DO NOT USE TIS BANK CUSTOMER SERVICE DON'T KNOW THEY JOBS OR HOW TO DEAL WITH ACCOUNTS THEY LIE AND TELL YOU THINGS THAT ARENT TRUE TO GET YOU OFF THE PHONE I HAVE HAD NOTGING BUT PROBLEMS CHECKS TAKING 14 DAYS TO CLEAR DEPOSITS TAKING LONG CUSTOMER SERVICE IS OUT SOURCED TO INDIA JUST OVERALL BAD EXPERCINCE

The customer service rep hung up on me when I asked to transfer to another person who could accept my payoff amount in full. Her accent was thick. I had trouble understanding her.

Horrible bank. Very slow. Bad communication. They received a settlement check from my insurance company on a total loss vehicle 8 days ago and haven't cashed it nor applied it to my account yet. Every other player in this settlement: my insurance co., the GAP insurance co., the other driver's insurance co. and the police have ALL responded in e timely fashion two weeks ago. Not BMO, they're still dicking around.

My recent experience with this bank’s customer service was an absolute nightmare. I was met with repeated disrespect and arrogance from the representatives, particularly one named Alex. Throughout the call, Alex kept telling me to 'calm down' in an extremely sarcastic tone, which only made things worse. Rather than resolving my issue, I had to keep repeating myself as they continuously asked the same questions. The lack of professionalism was appalling — I felt like I was being harassed rather than helped.

To make matters worse, the background noise during the call was unbearable, making it hard to even hear the conversation properly. It was a chaotic environment, and the representative seemed more interested in making me feel inferior than addressing my concerns. At one point, I was even asked if I had spoken to the police, which was completely irrelevant and inappropriate.

This was, by far, the most frustrating and unprofessional interaction I've ever had with any bank. I was left feeling disrespected, unheard, and utterly disappointed by how this institution handles customer concerns. If this is the standard, I highly advise others to avoid this bank at all costs."

Banking App is worthless. Never get eft deposits until after paydaysanyonone else experience this. Rent is due on the first

They are horrible. I'm so done with this bank. Go anywhere else! They have only a few locations and same with atms. I have been with them since they were the bank of the west. I have tried to stick it out with them.But I am just fed up, trust me and go somewhere else!

This is the worst damn bank I have ever banked with in my life they say you get your paycheck up the two days early you better plan on getting the damn thing two days late anytime there's been a deposit made in my bank it's been a day or two days later everybody at my job gets her paychecks generally between channel and 11:00 p.m. I don't get mine till 5:00 a.m. the next day or 6:00 if it shows up they always have system failures they're always updating something this bank sucks I would suggest pull your money out of it and get the hell away as fast as possible

Absolutely the WORST bank in the World. Run away from these fools as NONE of the people who work there have any clue as to what is going on. Stole my $ and I have been waiting for my $ to be returned and it's been 4 weeks. I have spoke with many people at the branch and they have NO idea when or where My refund will come. Pitiful is the BEST word I can use. If you can do your banking ANYWHERE else you should, SAVE yourself the headache.

Less then a one rating. When you deposit money they ALWAYS hold thousands for days or even weeks. They will freeze ALL of your accounts whenever they feel like it and will not help you unfreeze them for weeks. This is the worst bank I have ever experienced.

BMO bank will make false allegations to red flag its customers and to freeze their account Just to use their money to make interest off it for their own personal gain.This is a warning do not open a account with a lot of money in this bank if you do they will make you regret it .This bank should not be called BMO of Harris it should be called BOM of thieves bank

Absolute garbage of a bank.
They will screw up, and when they screw up YOU will still pay for it.
They're HORRIBLE! INCOMPETENT! AND THEIR SUPPORT IS ATROCIOUS!

Sketchy banking practices. BANK ELSEWHERE!!!

Held $28000 hostage for 9 days. No explanation. Go into the bank, they tell you to call the fraud department. Fraud department tells you to call the customer service number. After getting transferred around and waiting on hold for 30min+, customer service supervisor tells you to go back to the bank. One way communication - unless you reach out to them, you'll never be contacted regarding whatever they are doing with YOUR money. Management is awful and unreachable. Trying to get contact info for anyone in a decision making role is next to impossible. Pathetic.

Every single person I dealt with is incompetent and unhelpful. They defer your concern to someone else who is equally inept. This is their corporate culture. Frustrate the customer and play games with their time and money. They have no problem accepting your deposits, but trying to withdrawal YOUR money is a fools' errand. To call them a bank is an insult to real banks.

No wonder every one of their locations has <2.5 star review on Google. The DMV has a far higher rating! I don't understand how anyone has the dignity to work at such a poorly reviewed operation that has incredibly low standards of customer service. I should have researched before I opened an account. I thought the locations were convenient, turns out it was just creating a massive headache.

Burn your money instead of letting the morons at BMO near it. It's faster and more convenient, and you'll have the same end result... nothing.

Went to a dealership to trade in my vehicle. Didn't have my payment booklet with me so we called the toll free number to get the payoff. Lady who was in customer service asking for information to confirm i was who i said i was. Had her on speaker phone so the salesman could hear the payoff. She asked what my last payment was and my husband sitting beside me told her what it was. She said take me off speaker phone, i don't need to hear what he has to say. I said my husband pays the bills so i didn't know what the last payment was. She again stated, take me off speaker phone or I will be forced to disconnect your call. she then asked me a series of questions one of which what month and year was your first payment. Really!! who the hell can remember that off the top of their head. I guessed. i assume it was wrong cause she had me put on hold for several minutes and then asked more questions, 1 of which i missed. she said i am unable to assist you today. you will need to visit a local branch to verify your identity. i asked her where the nearest branch was as i am in NC. No branches within driving distance. She said i am unable to help you again, you need to go to a local branch. This lady was RUDE the entire conversation. I then called the direct auto loan department and they had put a hold on my account so that lady was unable to help me. ALL I WANTED WAS THE PAYOFF AMOUNT FOR MY VEHICLE. The second customer service person said she would need to email me a form, sign it, have it notarized and send it via mail before they would unfreeze my account. My car salesman said i have never, ever had this much trouble getting a payoff on a vehicle. I will NEVER do business with this bank again. Even if their interest rate was the lowest, no way would i subject myself to dealing with such incompetent, rude people. Finally my salesman called a branch out west and the lady there was very helpful and friendly. Immediately gave me the information i needed.

Trying to set up an HOA account. After I was tired of being interrupted by the first representative and actually asking them if they were okay I had the pleasure if speaking to a Manager who I had to twice ask for him to not interrupt me.

Good luck.

bmo is the worst bank i've ever dealt with. their customer service is the worst and most incompetent i've dealt with -- and not just with banks but with all companies i've dealt with. when i call, i keep getting transferred from one department to another and each transfer, i have to verify myself. at one of those transfers, i failed to authenticate. big mistake. when that happened, their system blocked further communications by phone and i have to go to a branch to resolve the issue.

be warned. stay away from this horrible bank!

The re are so many horror stories when Bank of the West moved to Bank of Montreal aka Bank Most offensive
The switch caused me to not have direct access to my account for 4 weeks which is so bad for a small business.
The always understaff the branches
They fire staff for being helpful to customers