BSM Reviews 

3.057
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

Waheed Borhanzadeh is a fantastic driving instructor. He made me feel so at ease and was incredibly patient. I passed first time and would not have been able to without his brilliant teaching style. W... Toon meer

Beoordeeld met 5 van de 5 sterren

I had Sherrif as my driving instructor he ensured all my bad habits were gone before my test. He taught me amazing I took lessons from other companies but would never recommend elsewhere and anyone el... Toon meer

Beoordeeld met 1 van de 5 sterren

Shocking driving instructor in Poole in a newish Grey Golf. Driving behind him at Tesco Tuesday 23rd June and no one else in the car just the stupid instructor, doesn’t indicate, cuts lanes, he’s a sw... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My instructor Mario Trapasso was brilliant! I went through different instructors through BSM and he was the best out of them all. He has a calm aura and explains everything to you to perfection. He... Toon meer

Bedrijfsgegevens

  1. Rijschool

Informatie afkomstig van verschillende externe bronnen

Driving Lessons and Driving Instructor Courses from BSM. Learn to drive with BSM and pass with confidence, book online today!


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
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4,4

Alle reviews

(3.057)

345 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Unprofessional Instructor and Dismissive Complaint Handling

Avoid the instructor Ian Blake in Reading, and approach BSM Driving School with caution based on my experience.

Ian was unwilling to carry out proper, structured mock tests despite repeated requests. This meant I never received a clear or realistic assessment of whether I was actually test-ready.

On the day of the test, he sat in the car without discussing it with me beforehand or asking for my consent. I wasn’t even made aware that this was my choice, which added unnecessary pressure in an already stressful situation.

After the test, he failed to provide meaningful feedback, ignored follow-up questions, and then removed himself as my instructor without any explanation.

What’s worse is the school’s response. Instead of addressing these clear issues around communication and professionalism, they simply shifted the blame onto the student and closed the complaint without properly engaging with the points raised.

Overall, a very frustrating experience, both with the instructor and how the school handled the complaint.

27 april 2026
Review zonder uitnodiging
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Antwoord van BSM

Hi Henry, we're sorry to hear you had cause to raise concerns, but we're pleased you reached out to the team so they could complete an investigation. They reviewed the points you highlighted and have provided an outcome, we're sorry that you were unhappy with this outcome, but we wish you lots of luck for your future lessons.

Beoordeeld met 5 van de 5 sterren

I had a great time learning to drive…

I had a great time learning to drive with Jose Caires from the AA driving school. He was incredibly patient and calm, creating a really positive environment for me to learn. He was incredibly helpful in planning how many lessons to have and when, in order to give me the best chance at passing my test. He really does go the extra mile to help you pass and I can only recommend him wholeheartedly as a driving instructor.

27 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent driving experience

Scott Reynolds was a great instructor, I highly recommend him to any learner, Scott is incredibly knowledgeable,was very friendly and created a calm environment allowing me to develop my confidence as a driver and passing my test.
Would 100% recommend to anyone.

1 mei 2026
Review zonder uitnodiging
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Antwoord van BSM

Thanks so much for the lovely review. We’re really pleased to hear Scott helped you feel confident and supported, and huge congrats on passing your test 🚗🎉.

Beoordeeld met 5 van de 5 sterren

Excellent driving instructor- Shafiq Hafeez

I had a great experience learning to drive with Shafiq Hafeez. Thanks to his support, I was able to pass my driving test successfully. He is a very patient, calm, and professional instructor who explains everything clearly and makes you feel at ease behind the wheel.
Shafiq is excellent at identifying areas that need improvement and gives practical advice to help you progress quickly. His teaching style is structured yet flexible, adapting to your pace and confidence level. I always felt supported and encouraged, even when I made mistakes.
I would highly recommend Shafiq Hafeez to anyone looking for a reliable and skilled driving instructor.

30 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Passed first time!

I passed first time this morning and that couldn’t have happened without Lewis Atkins. His patience, adaptive learning approaches (and of course his amazing sense of humour) all helped me to reach a strong driving confidence in time for my test. I couldn’t recommend Lewis more, and he is a true asset to the BSM team.

30 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I'm having a really bad experience with…

I'm having a really bad experience with BSM and I advice not to use this company. BSM made a mistake with my booking and after saying that they would refund me, they've been ignoring for 5 months now. I don't think I will get a refund and I have not only wasted my money but also my time. Stay away from this company.

20 december 2025
Review zonder uitnodiging
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Antwoord van BSM

Hi Juan, we're sorry to see you've been left to feel this way. Please contact the team directly via live chat using the link below. They’ll be happy to check this and help with any questions.
Lines are open Monday–Friday, 9am–5pm.

https://www.bsm.co.uk/chat

Beoordeeld met 5 van de 5 sterren

Easy pass with Sameer!

My instructor Sameer Rashid is super friendly and calm. From the basic gear changes to road user interactions, he explains everything super well. He prepared you not just for your driving test, but as an independent driver who is capable to achknowledge and deal with all sorts of situations. I passed my practicals with just one minor easily on my first attempt!

24 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thoughts on BSM and my instructor

I learnt to drive with BSM and my instructor, sameer was a professional, yet funny guy giving me the best experience possible. With his guidance, i was able to pass my test with only 5 minors. 10/10 instructor would 100% recommend

24 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The best decision for my driving journey.

Andy Winter from BSM Driving is a phenomenal instructor; he actually cares about building your confidence and puts his own time and effort in – even on his days off – to help you practise when needed.

I came to Andy after having to find a new driving instructor with another company. I originally felt stuck and lacked confidence, but the difference was night and day from the very first lesson. While my previous experience felt rushed and stressful, Andy was incredibly calm, patient, and professional and helped me through my driving weaknesses and nerves.

He has a unique way of breaking down complex manoeuvres and road rules so they actually make sense to each individual. Thanks to his expert guidance, tailored teaching style, and consistent effort in me. I managed to go from feeling uncertain to passing my test in just 2 months of having lessons with Andy.

I honestly can’t recommend Andy enough—especially if you’ve had a bad experience elsewhere or struggle with driving nerves or exam anxiety. He doesn't just teach you how to pass a test; he teaches you how to be a confident and safe driver.

22 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

i had the best experience learning with…

i had the best experience learning with Scott Reynolds. he was calm, patient and a very good teacher. I would recommend him to anyone that’s thinking about learning to drive. 1st time pass thanks to scott😄

21 april 2026
Review zonder uitnodiging
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Antwoord van BSM

We're over the moon to hear this about Scott's lessons and congrats on passing your test first time, Lily 💛🚗.

Beoordeeld met 5 van de 5 sterren

Had a great experience learning to…

Had a great experience learning to drive with John Bolton. He was always reliable, friendly, and made every lesson feel productive and relaxed.
He gave really clear instructions and quickly identified the gaps in my skills, helping me improve week by week. He also built my confidence driving on busy London roads, which I was quite nervous about when I started learning.
I passed my test feeling fully prepared and couldn’t recommend him more.

21 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My instructor was John Bolton and I…

My instructor was John Bolton and I passed my driving test under a year when I first started learning how to drive. Never had a instructor before him and he taught me everything in practical driving very well. He constantly helped me during lessons and always gave kind and the best advice whenever I struggled at a certain topic for example uphill traffic. I always looked forward to every driving lesson I had with him and he was always encouraging. He is very patient and professional.

Very helpful instructor, beyond 10/10
- Rio

11 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Baqir wahidi- i’ve had 2 other driving…

Baqir wahidi- i’ve had 2 other driving instructors before , but this one was definitely the best instructor. Doesn’t shout or overwhelm me when making mistakes. He would explain it in an understanding manner and identify why i make the mistakes and how to avoid them in the future . I passed first attempt in slough test centre

21 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pleasant experience with Sameer!

My driving instructor, Sameer Rashid, is an absolute legend! He’s such a calm, composed, and very professional instructor that knows what he’s doing. I was a very nervous driver at first, and I was quite reluctant to do manual, but he pushed me to reach for the stars! As of writing this review, I passed my practical driving exam and had an absolute blast! I highly recommend Sameer as an instructor, and I wish him all the best! Thank you Sameer, and thank you BSM for referring me to him!

20 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Would recommend

Scott Reynolds is a great driving instructor. I felt safe, supported and comfortable every lesson. Very reliable instructor with a wealth of knowledge about driving and the roads. Would recommend.

18 april 2026
Review zonder uitnodiging
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Antwoord van BSM

We're delighted to hear this Oli, thanks for the fab feedback 😁.

Beoordeeld met 5 van de 5 sterren

10/10 The best there is.

10/10 the best there is. Especially Adrian who was my instructor. Can’t recommend or credit him enough. Kind, patient, supportive. Knowledgeable beyond just driving. He got me on the road after some bad experiences with other instructors. Absolute gem to this company. If you’re in Stockport/Hyde or the surrounding areas, Adrian is your man.

18 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have booked a 10 Hour lesson with the…

I have booked a 10 Hour bundle with the company and got the instructor named Farah Gelle, for the fourth time he has either cancelled the lesson or just hasn’t turned up. 2 of my lessons has been marked of as complete yet i haven’t done a single one of them. I wouldn’t recommend this company to anyone.

18 april 2026
Review zonder uitnodiging
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Antwoord van BSM

Our live chat agents will be happy to help and take a look to see what's happened, pop over to our website via this link 👉 www.bsm.co.uk/contact The team are available Monday - Friday 9am-5pm.

Beoordeeld met 1 van de 5 sterren

I would not recommend BSM Driving…

I would not recommend BSM Driving Lessons based on our recent experience.

My daughter had a very unpleasant experience with an instructor named Syed. During lessons, he was often on his phone, which made her feel uncomfortable and unsupported as a beginner.

Initially, everything seemed fine, but after he suggested cash-in-hand payments, his attitude noticeably changed. He later cancelled her lessons and blocked further contact without proper explanation.

We raised a formal complaint with BSM, but the company sided with the instructor and closed the case, stating there was no evidence of unprofessional behaviour. This is difficult to understand given my daughter had completed 9.5 hours of lessons—any concerns should have been addressed properly during that time.

Overall, we found the situation poorly handled and lacking professionalism. I would advise others to be cautious.

17 april 2026
Review zonder uitnodiging
Logo BSM

Antwoord van BSM

We're pleased that your concerns were raised with the team, they'll complete an investigation based on all the information they've received to find the best outcome. We're sorry to hear you were unhappy with the outcome.

Beoordeeld met 5 van de 5 sterren

Highly recommend

I passed the first time thanks to Ljeonora Trnava NW London with only two minors. Ljeonora is a fantastic instructor. Her attention to detail, professionalism and thorough teaching method ensured I had all bases covered and went into the rest fully prepared. I’d highly recommend Ljeonora to anyone looking to pass their driving test in the first attempt!

15 april 2026
Review zonder uitnodiging

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