Fast delivery and plenty of chilled ice bags in the box would recommend them i have used other butchers only had to not eat the product as was not chilled at all but Campbles butchers were outstanding... Toon meer
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Lees wat reviewers zeggen
Awful company, delivered to wrong addresses, causing our restaurant to close, losing us thousands of pounds. Essentially made us do their job and deliver their items. Alot of poor quality items, or i... Toon meer
Bedrijf heeft geantwoord
My first order from Campbells at a cost of £143 and I was delighted. I've used other meat companies that deliver and Campbells meat was by far superior to them. Over the moon with my purchase and now... Toon meer
In no way am I suggesting that Campbells is misleading its customers or that the product was poor quality. However, I am very disappointed that Campbells does not support British farmers and producer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a family run business for over 100 years and are renowned for supplying an extensive range of fresh meat, fresh fish and delicatessen products to Scotland’s top Michelin star hotels and restaurants. You may have probably been to or desired to dine at a Martin Wishart, Nick Nairn or Tom Kitchin restaurant and wondered if you could enjoy the same delicious meal in the comfort of your home. It may come in as a surprise to you but we supply fresh meat, fresh fish on a daily basis to these top chefs and 1000 other top hotels in Scotland which includes the likes of Sheraton, Balmoral, Old Course, Turnberry and Cameron House. We dry age our beef for a period of at least 21 days which improves the flavour of the meat and makes it more tender thereby making it a prime quality meat which is generally preferred by top chefs. We are proud of our Scottish heritage and our very own Scotch beef brand – ‘Campbells Gold’ which guarantees the best quality meat. We have been offering the same product quality to our household customers via our website www.campbellsmeat.com which is delivered fresh not frozen straight to customers’ doorsteps across the UK mainland in one working day. All meat is traceable back to farm and is born, bred and slaughtered in Scotland with information available to customers.
Contactgegevens
The Heatherfield, Lathallan, By Linlithgow, Scotland, EH49 6LQ, Linlithgow, Verenigd Koninkrijk
- 0131 526 4444
- info@campbellsmeat.com
- www.campbellsmeat.com
3,3
Gemiddeld
12K reviews
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Heeft 46% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Thanks great products at good prices
28 januari 2023
Review zonder uitnodiging
Great quality and reliable delivery.
Great source of Lorne Sausages and Scotch pies. Also ordered trout and pork fillet which were both equally as nice.
Delivery is generally reliable as DPD is used. Have now ordered several times always with out any problems.
25 januari 2023
Review zonder uitnodiging
All the items we got are amazing the…
All the items we got are amazing the haggis was really tasty
13 januari 2023
Review zonder uitnodiging
Superb quality
Delivered during 2022: I have been delighted with everything I have ordered from Campbell's: fish, meat, haggis never fail to please. Much better quality and flavour I have been able to find anywhere else. Thank you.
1 december 2022
Review zonder uitnodiging
Disappointed!
Unfortunately our haggis, ordered in plenty of time for our Burns Supper celebration, did not arrive until 20:05 on Burns night! We therefore had to source take away food as it would have taken an hour and a half to cook!! Our gathering of 12 family and friends were really disappointed! It stated on the box that it had to be delivered on the exact date, as it was obviously for a Burns celebration given the quantity we ordered! Next time don’t assume that DPD will exercise any common sense and state a delivered by time too?
25 januari 2023
Review zonder uitnodiging
Quality juicy, fleshy pork ribs
I feel like there was an issue in December with a lot of Christmas orders, hence a lot of negative reviews in that period. If you look at reviews before December and after December you’ll see great reviews.
For me personally my reviews is quality meat and great customer service. The pork ribs are very meaty.
Only small issue I had. I ordered ribs and was sent a packet of meat that said pork belly. Without opening the packet I assumed it was pork belly and rang up customer service straight away and they were very helpful and sent out the correct product straight away. Without any fuss. I feel bad now because when I opened the packet days later inside was actually ribs. I have no idea why the packet said pork belly and was packed like it was pork belly.
The new delivery I got actually said pork ribs on the pack and looked like ribs without being opened. Please guys in future so that customers aren’t confused have the correct name of meats on the packaging.
Thanks for your good customer service will order again.
25 januari 2023
Review zonder uitnodiging
great choice of products delivered…
great choice of products delivered direct to your door.
The buffet mini pies are a delight
Haggis sublime
25 januari 2023
Review zonder uitnodiging
For customer service.
I have done many reviews of this company, which have been favourable because the meat and delivery (DPD) are excellent. Recently I had a minor problem with an order and Robyn dealt with it far quicker than I expected. This review is for customer service.
14 januari 2023
Review zonder uitnodiging
Campbells Cancelled Christmas
Having ordered and fully paid for my Christmas and New Year meals on the 15th of October.
On the 12th of December I received an email from them saying that due to DPD issues, Campbells were cancelling my order.
We spent the whole day of the 13th of December at half hour intervals trying to phone Campbells. However no-one at Campbells would, or wanted to answer the phone.
On the 14th of December we messaged them on social media and asked if we could come and pick up our order from Linlithgow. We got a response!!!! This represented a 200 mile round trip for me, however I was prepared to do it to save my Christmas. The response we got from Campbells was "No you can't come and pick up the order as we are not a shop". I knew this, I have driven past their facility many times. You would have thought that Campbells would have opened up their goods outwards to allow people who could, to come and retrieve their Christmas hopes.
So it would appear that Campbells would prefer to let their customers down, and presumably to let the orders of meat rot in place rather than to allow their customers to come and pick up their orders.
Then to add insult to injury, I received an email from Campbells saying that my order was cancelled at MY request...... An astonishing lack of concern for their customers, an inflexible approach to customer service, and a complete lack preparedness. Very Poor!
12 december 2022
Review zonder uitnodiging
Antwoord van Campbells Prime Meat
We sincerely apologise for the negative experience you had with us. As a food manufacturing business we are not able to allow members of the public to visit our facilities due to health and safety legislation. This is why we were unfortunately not able to allow for customer pickups.
We were also unable to answer the phone due to the high volume of calls. We understand that this is disappointing and we apologise again unreservedly.
Unfortunately, the ongoing strike action by Royal Mail and the knock-on effect on the parcel industry had a negative impact on our business. As a result, we were unable to guarantee delivery for some of our Christmas orders. We attempted to partner with another courier, but due to the difficulties with delivering perishable goods, this was not possible.
We made the difficult decision to give as much notice as possible to our customers and refund their orders so that they could make alternative arrangements. We felt that this was the best course of action rather than running the risk of not being able to deliver Christmas dinners closer to the day.
As soon as the decision was made, we sent a message from our Managing Director to all customers affected by the decision explaining the situation, an email was sent regarding the cancellation of the order, and the orders were refunded as soon as possible. We can confirm that your order has been refunded.
We apologise again for any inconvenience and disappointment. It was an extremely difficult decision for us to make, and we understand the impact it has had on our customers.
ordered and paid for my xmas dinner in…
ordered and paid for my xmas dinner in october....now its been cancelled by campbells,...shocking service
12 december 2022
Review zonder uitnodiging
Antwoord van Campbells Prime Meat
We want to express our sincere apologies for the negative experience you had with our company and the inconvenience caused by the cancellation of your order.
Unfortunately, the ongoing strike action by Royal Mail and its impact on the parcel industry have affected our ability to guarantee delivery for some of our Christmas orders. Despite our efforts to work with another courier, the added complications and impact on perishable goods made this impossible.
As a result, we made the difficult decision to give as much notice as possible to our customers so they could make alternative arrangements. Our priority is the satisfaction and safety of our customers, and we did not want to risk not being able to deliver Christmas Dinner closer to the day.
As soon as the decision was made, we sent a message from our Managing Director to all affected customers and issued refunds as soon as possible. We understand the impact this has had on our customers and offer our most heartfelt apologies for any disruption or disappointment.
I was told my order was comming on 16…
I was told my order was comming on 16 december still waiting
16 december 2022
Review zonder uitnodiging
WHERE'S MY ORDER
Products great, however customer service ridiculous and non existent!!! Order placed and I requested a delivery date in a week's time as I was away so plenty of time for them to organise. Order gets sent, on the day DPD deliver another parcel but not the one from Campbells. Tracking says delay would be resolved within 24h and its been 3 days!!! My email has been ignored, their phones don't appear to have anyone answering them as I spent 2 x 45 mins on hold one day and the next day all my calls got cut off after an automated message. This is practically STEALING MY MONEY as I paid (not to mention the insane delivery cost of £6) and did not receive anything! Get it together Campbells and sort out my missing order or you will be reported!!!
13 december 2022
Review zonder uitnodiging
Place Christmas food order back in…
Place Christmas food order back in October for delivery Dec 22nd all ok til got an email ten minutes ago saying I had cancelled my order and they would refund me , no reason why and constantly engaged.
Will never use again avoid avoid avoid!!!
13 december 2022
Review zonder uitnodiging
Antwoord van Campbells Prime Meat
Thank you for sharing your feedback with us. We are truly sorry for the negative experience you had with our company and the inconvenience caused by the cancellation of your order.
We want to assure you that our priority is the satisfaction and safety of our customers. Unfortunately, the ongoing strike action by Royal Mail and its impact on the parcel industry have affected our ability to guarantee delivery for some of our Christmas orders. While we tried to partner with another courier, the added complications and impact on perishable goods made this impossible.
Therefore, we made the difficult decision to give as much notice as possible to our customers so they could make alternative arrangements. We did not want to risk not being able to deliver Christmas Dinner closer to the day.
As soon as the decision was made, our Managing Director sent a message to all affected customers, an email about individual orders was sent, and we issued refunds as soon as possible. We understand the impact this has had on our customers and offer our sincerest apologies for any disruption or disappointment.
Cancelled Christmas order with lame…
Cancelled Christmas order with lame excuse a week before delivery due. Said it’s down to DPD but I ordered a gift on Friday that had to come from Scotland to Staffordshire - arrived Tuesday morning, by DPD, who are also scheduled to deliver here again tomorrow. It’s back to The Wild Meat Company next year, or Tesco.
12 december 2022
Review zonder uitnodiging
Antwoord van Campbells Prime Meat
Thank you for sharing your feedback with us. We are sorry that you had a negative experience regarding the cancellation of your Christmas order, and we sincerely apologise for the inconvenience this has caused.
We are not able to comment on the policies and priorities of other companies, however, due to the nature of delivering perishable goods there are some deliveries that are able to go ahead where ours cannot.
Due to the recent strike action by Royal Mail and the subsequent impact on the parcel industry, we were unfortunately unable to guarantee delivery for some of our Christmas orders. While we attempted to partner with another courier to ensure delivery, the added complications of delivering perishable goods made this impossible.
As a result, we made the difficult decision to give as much notice as possible to our customers so that they could make alternative arrangements, rather than running the risk of not being able to deliver Christmas Dinner closer to the day. As soon as the decision was made we sent a message from our Managing Director to all affected customers, emails were sent regarding the cancellation of orders, and refunds were issued as soon as possible.
We understand that this situation was difficult for both ourselves and our customers, and we once again sincerely apologise for any inconvenience or disappointment caused.
JUST HAD ENTIRE FAMILIES MEAT
JUST HAD ENTIRE FAMILIES MEAT, FISH, DELI CHRISTMAS AND NEW YEAR ORDER CANCELLED!
I AM DISABLED AND UNABLE TO SHOP SO ORDERED AND PAID EARLY
HOW DARE YOU !
HOW TGE HECK CAN I SORT THIS
MERRY CHRISTMAS!!
Answer to your reply !
As I say I am disabled, no chance of shopping around for everything in this order
Absolutely disgusted that there is no offer of compensation or earlier or later compensatory delivery!
I hope noone ever trusts you again I certainly will not!!
13 december 2022
Review zonder uitnodiging
Antwoord van Campbells Prime Meat
Dear Lorraine,
Thank you for leaving your feedback. We sincerely apologise for the negative experience you had with us and the inconvenience caused by the cancellation of your order.
The ongoing strike action by Royal Mail and the knock-on effect on the parcel industry have unfortunately affected our ability to guarantee delivery for some of our Christmas orders. We attempted to partner with another courier to complete these, but due to further complications and the impact on perishable goods, this was not possible.
As a result, we made the difficult decision to give as much notice as possible to our customers and provide them with the opportunity to make alternative arrangements. Our priority is the safety and satisfaction of our customers, and we did not want to risk not being able to deliver Christmas Dinner closer to the day.
As soon as the decision was made, we sent a message from our Managing Director to all affected customers, an email about the cancellation of orders, and issued refunds as soon as possible.
This was a challenging situation for our business, and we understand the impact it has had on our customers. We offer our sincerest apologies for the disruption and disappointment.
Placed an order and paid in full in…
Placed an order and paid in full in October for Christmas dinner
Yesterday I received a global email notification my order was cancelled and I would receive a refund....when????
3 hours on hold unable to speak to anyone...a bland unhelpful response this morning stating they are busy and can't guarantee a call back.
All local butchers have closed their order books....M&S have closed their order books....
So having tried to have a stress free time by ordering a pack containing the meat and accompaniments for delivery fresh 2 days before xmas I am now left rushing round trying to buy everything despite Campbells still having my money.
No offer of any compensation from Campbells....extremely angry and disappointed!
12 december 2022
Review zonder uitnodiging
Antwoord van Campbells Prime Meat
Dear Jane,
Thank you for leaving your feedback, and we are very sorry you have had a negative experience with us on this occasion. Unfortunately, the ongoing strike action by Royal Mail and the knock-on effect on the parcel industry have negatively affected us. This means we have been unable to guarantee delivery for some of our Christmas orders.
We attempted to partner with another courier to guarantee delivery for those dates but again due to the knock-on effect and the further complications surrounding delivering perishable goods this was not possible.
We therefore made the difficult decision to give as much notice as possible to our customers to prevent further disappointment, and give them time to make alternative arrangements. We felt that this was preferable to running the risk of not being able to deliver Christmas Dinner closer to the day.
As soon as the decision was made we sent a message from our Managing Director to all customers affected by the decision, an email was sent regarding the cancellation of the order, and the orders were refunded as soon as possible. We can confirm that our order has been refunded. We also very sorry that you were unable to contact us by phone.
This was an incredibly difficult situation for us, and the impact this has had on our customers has been devastating. We hope that you can understand our decision and we apologise unreservedly for any inconvenience or disappointment.
Well done Campbell’s MERRY CHRISTMAS…
Well done Campbell’s MERRY CHRISTMAS !!! CHRISTOPHER CAMPBELL - We are sure you will enjoy your Christmas Lunch ! Not like all the people that you have so badly let down. To be honest we do not believe one word of your excuse. Hope everyone receives ‘interest’ on their ‘hard earned’ money! Disgraceful
12 december 2022
Review zonder uitnodiging
Antwoord van Campbells Prime Meat
Dear Gilly,
Thank you for taking the time to leave feedback. Unfortunately due to the ongoing Royal Mail strike action and the negative impact this has had on the courier industry we have been left unable to fulfil some of our Christmas orders. We attempted to find another courier for this, but due to the knock-on effect across the delivery industry and the specifics of transporting perishable goods we were unable to source this.
We, therefore, had to make the extremely difficult decision to either refund orders as soon as possible to give our customers time to find alternatives, or risk the chance that Christmas Dinner may not be delivered on time. With a very heavy heart, we chose to do the former as while this is frustrating and disappointing for our customers we felt that the alternative could be far worse.
Our customers were contacted as soon as the decision was made by our Managing Director, and also received an email about their orders, and were refunded as quickly as possible. This has been a great loss to us all, and we hope that this clarifies our position. We can only apologise again for the distress this has caused.
Christmas dinner got cancelled
Placed an order for Christmas dinner (placed back in October to make sure we could get what we wanted) order was accepted and money taken, then today I received a notification my order was cancelled and I would get a refund. No apology or explanation as to what has happened. I have called their contact number and have been on hold for the last 20 mins. Would not recommend using them.
12 december 2022
Review zonder uitnodiging
Antwoord van Campbells Prime Meat
Dear Leah,
Thank you for your feedback. We understand that you are disappointed with the cancellation of your Christmas order and for this, we sincerely apologise. We appreciate that this has caused much distress and confusion. Unfortunately, we have been affected by the ongoing strike action by Royal Mail and the knock-on effect this has had on the parcel industry. Despite our best efforts, we were unable to guarantee Christmas deliveries and made the extremely difficult decision to give as much notice as possible to our customers to prevent disappointment. All customers received an explanation from our Managing Director, were contacted by email about their order, and refunds were issued as soon as possible. Apologies for being on hold for so long, as you can understand our Customer Service Team were inundated with calls.
Please know that this decision was not taken lightly and we are devastated to have let our customers down. We pride ourselves on our excellent service and it was heartbreaking to have to make this decision. However, the safety and satisfaction of our customers is of the utmost importance to us and we did not want to run the risk of not being able to deliver Christmas dinner closer to the day.
We hope that you will understand our decision and we apologise unreservedly for any inconvenience this may have caused. We hope to have the opportunity to serve you again in the future.
I will not purchase again
Whenever we made an order from Campbell Meat before Christmas time, we received products with much shorter shelf life compare to our regular orders (3-4 days!). We asked for replacements but the company refused and suggested to freeze them and use at a later date. We feel very uncomfortable to do that due to short shelf life. The company stated that their web site actually says that the shelf life for the products we purchased are 3-4 days. It was not the case for us for regular orders. They also don't answer calls, we spent more than half a day and could not talk to anybody. We e-mailed and asked if they can give us a call, they just replied stating their normal working hours which is obvious and nobody called.
6 december 2022
Review zonder uitnodiging
Antwoord van Campbells Prime Meat
Thank you for taking the time to review our services. We understand that you may have had some concerns regarding the shelf life of the products you ordered and the information provided on our website. Please allow us to explain that the products in your order are handmade to order and delivered fresh, and the shelf life and serving size are listed clearly under the product description on the website. This is to give our customers all the information they need to plan their orders with us, including size and timescales. We can also see from your order that all items were delivered to you with a 4 day shelf life period as listed on the website. We also want to assure you that our customer service team provided you with the necessary information on freezing the products on the day of delivery, which is in line with food safety and delivery standards across the UK. We apologise if this information was not sufficient for your needs and appreciate your feedback.
Order sent to me by Campbell's Tuesday…
Order sent to me by Campbell's Tuesday promised DPD delivery today Wednesday, DPD kept delivery till Thursday, these are perishable goods no matter how they are packed, DPD say they are overrun with deliveries so delay mine a day. Ridiculous service, never a problem with quality goods from Campbells until now. Dump DPD.
30 november 2022
Review zonder uitnodiging
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