Capital One UK Reviews 

6.505
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Funny how these business work so well until one had an emergency, then one finds out really quickly their customer service is worthless. Been a customer for over 6yrs, never missed a payment in f... Toon meer

Beoordeeld met 5 van de 5 sterren

I love using capital one credit card, it gives me the freedom to buy online or in store. Rates are great too and customer service is there on tap if and when required. I would highly recommend using c... Toon meer

Beoordeeld met 5 van de 5 sterren

I'm really enjoying my capital. 1card It is helping me look at my finances differently. I can now budget accordingly to my income. It allows me the peace of mind to have some credit for un... Toon meer

Beoordeeld met 5 van de 5 sterren

Have you got any future plans to go fully digital. To allow my account to be operational on Google wallet. Also, to change the format with physical cards. For instance , to not have the 16 dig... Toon meer

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten

Geschreven door het bedrijf

We believe in helping people succeed with credit. It’s why we give you a guaranteed yes or no before you apply, it’s why we work hard to protect you against fraud, and it’s why we make it easy to manage your account on our award-winning app.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(6.505)

3.752 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

I think Capital One is a great

I think Capital One is a great, easy and simple credit card to get started with and the only thing that would make it a 5/5 for me is if it has contactless google pay or apple pay support on the phone.

I'm always having to take it out of my wallet to pay using contactless which thankfully it has that otherwise it would've been a nightmare for a day to day especially if you value time and being on the go as quickly as possible.

So adding mobile wallet support would honestly complete my experience! Please add it you've no idea how much I would recommend it to other people if you did.

Paying off the balance is also super easy and approving payments is very straightforward too so no complaints there.

13 oktober 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor privacy/security

I'm not even a Capital One customer, but I'm receiving emails about someone else's account.

Surely there should be email verification in place to stop this happening?

I've emailed Capital One about it but haven't received a response. I just want the issue sorted so the actual account holder can receive their emails instead of them coming to me.

Hopefully someone at Capital One will take notice and look into it.

12 oktober 2026
Review zonder uitnodiging
Logo Capital One UK

Antwoord van Capital One UK

Dear Fraser,

Thank you for taking the time to leave us a review.

I’m so sorry to hear about the emails you’re receiving from us. I can appreciate your concerns in relation to this.

I can’t take any action from here or investigate things further, but if you could kindly call us on 03444 812 812, a member of our team will be happy to assist you.

Kind regards,
Laura

Beoordeeld met 1 van de 5 sterren

I didn’t not receive the card

13 oktober 2026
Review zonder uitnodiging
Logo Capital One UK

Antwoord van Capital One UK

Dear Beatrice,

Thank you for taking the time to leave a review.

I’m sorry to hear that you haven’t received your card. New cards should arrive within 7 working days. If this timeframe has passed, please get in touch so we can look into this for you.

You can find information on how to contact us at www.capitalone.co.uk/support/contact-us.

Kind regards,

Sam

Beoordeeld met 5 van de 5 sterren

I’ve been using my Capital One credit…

I’ve been using my Capital One credit card for a year now, and my experience so far has been positive. The service has been good, the account is easy to manage, and I appreciate the convenience and flexibility the card offers. Overall, I’m satisfied with my experience and happy to continue using Capital One. I would recommend them to anyone looking for a straightforward credit card service.

12 oktober 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

There is no facility to increase my…

There is no facility to increase my limit even though I’ve never missed a payment

12 oktober 2026
Review zonder uitnodiging
Logo Capital One UK

Antwoord van Capital One UK

Dear Christine,

Thank you for taking the time to leave a review.

We appreciate you’ve managed your account well, but unfortunately we can never guarantee that we'll increase your credit imit.

However, continuing to manage your account well by regularly using your card, making payments on time, and staying within your limit will stand you in good stead for an increase in the future.

You can request an increase anytime via the mobile app, and we’ll let you know if you become eligible in the future.

Kind regards,

Sam

Beoordeeld met 1 van de 5 sterren

I have had this card for a year no…

I have had this card for a year no credit increase my son had his card for 3 months he got increase straight away

12 oktober 2026
Review zonder uitnodiging
Logo Capital One UK

Antwoord van Capital One UK

Dear Gemma,

Thank you for taking the time to leave a review.

We appreciate you’ve managed your account well, but unfortunately we can never guarantee that we'll increase your credit imit.

However, continuing to manage your account well by regularly using your card, making payments on time, and staying within your limit will stand you in good stead for an increase in the future.

You can request an increase anytime via the mobile app, and we’ll let you know if you become eligible in the future.

Kind regards,

Sam

Beoordeeld met 5 van de 5 sterren

I took out the credit card as I was…

I took out the credit card as I was going on holiday. In the end I didn't need it. I now have it for any future holidays. The initial application was easy and it didn't take long before I received the card.

12 oktober 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Great company but not enough credit…

Great company but not enough credit increases not once have I missed a payment but no offer of credit increase

12 oktober 2026
Review zonder uitnodiging
Logo Capital One UK

Antwoord van Capital One UK

Dear Justin,

Thank you for taking the time to leave a review.

We appreciate you’ve managed your account well, but unfortunately we can never guarantee that we'll increase your credit imit.

However, continuing to manage your account well by regularly using your card, making payments on time, and staying within your limit will stand you in good stead for an increase in the future.

You can request an increase anytime via the mobile app, and we’ll let you know if you become eligible in the future.

Kind regards,

Sam

Beoordeeld met 1 van de 5 sterren

Communication from Capital One is…

Communication from Capital One is non-existent. I’ve had the card for about 6 weeks and still constantly chasing them to complete my balance transfer. Every advisor I’ve spoken to, has a different excuse or passes the buck to another team. Lost over a month of my interest free balance transfer offer so far which was the only reason I took out the card in the first place.

12 oktober 2026
Review zonder uitnodiging
Logo Capital One UK

Antwoord van Capital One UK

Dear Jo,

Thank you for taking the time to leave a review.

I’m sorry to hear about your recent experience, and the difficulties you’ve faced when trying to complete a balance transfer.

To allow us to look into everything that’s happened, I would recommend raising a complaint if you haven’t done so already.

You can find information about how to do this at: www.capitalone.co.uk/support/making-your-complaint. Alternatively, you can raise a complaint over the phone. You can find information on how to contact us at www.capitalone.co.uk/support/contact-us.

Kind regards,

Sam

Beoordeeld met 5 van de 5 sterren

I am very happy with Capital One

I am very happy with Capital One. The application process was straightforward, and I have found the service very good. I also like being able to manage my account easily and having the option to pay my balance in full each month. Overall, I have had a very positive experience with Capital One.

Kind regards,
Brian

12 september 2026
Review zonder uitnodiging

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