The whole experience was wonderful. I had my eye on a few pieces and got the opportunity to try them on at the studio. They're even more gorgeous in person and I ended up choosing a ring I am comple... Toon meer
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Lees wat reviewers zeggen
Great experience! They were very responsive and provided quick and good feedback throughout the process. They even created a few renders to show how the engagement ring would look together with a wedd... Toon meer
Bedrijf heeft geantwoord
I was a bit worried at first ordering an expensive ring online, as this seemed unusual. After we got the ring it blew out expectations. They crafted a beautiful ring, guided and helped us with our cus... Toon meer
Bedrijf heeft geantwoord
The overall experience was great! Had numerous email exchanges with Vida who invested quite some time into answering my questions which ultimately helped me to decide the perfect engagement ring.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Capucinne
Geschreven door het bedrijf
Capucinne
Originally founded as an Etsy shop in Slovenia in 2012, Capucinne has grown to become a top-rated fine jeweler that serves customers across the world.THIS IS HOW CAPUCINNE STARTED
We specialize in fine gold jewelry and are well known for our colorful, whimsical engagement and wedding rings. Let our imaginative pieces tap into your sense of wonder, nurture a feeling of joy, and bring out the beauty that is already inside of you! Capucinne is unique in the fine jewelry industry because of our ability to offer extensive customization options as well as fully one-of-a-kind piecesWE BELIEVE IN TRANSPARENCY AND HONEST APPROACH
We believe in leading by example with our one-of-a-kind custom wedding rings, custom-made engagement rings, and other personalized jewelry. This is why we are transparent in hopes to change the traditional jewelry industry while giving back to the community. We use only recycled precious metals that prevent the need for new mining. We have a deeply involved gemstone sourcing process that allows us to ensure that the gems we use are conflict-free. We also offer lab-grown diamonds and other gemstones if you prefer. Just let us know before you order—we can swap out the stone on any piece of our unique fine jewelry.WE ARE ALL ABOUT NATURE & GIVING BACK!
Just as we are here to help you create the ring of your dreams, we are also here to help in other ways that go beyond creating your future heirlooms. Giving back to the community is one of our core beliefs and something that we give great importance to every year when we choose an organization that we share the same values and beliefs with. Our main goal for giving back is to help build a brighter future for all of us, whether that goal is achieved with the help of organizations that empower others or organizations that preserve our primary home, mother nature. Rest assured, with every purchase you make here at Capucinne you are making an impact and leaving your footprint in this world.Contactgegevens
Lili Novy 3, 1000, Ljubljana, Slovenië
- +386 51 882 737
- info@capucinne.com
- www.capucinne.com
4,8
Uitstekend
222 reviews
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Great communication
Great communication, great product. Very satisfied. Thank you Capucinne.
2 juni 2025
Antwoord van Capucinne
Hello,
Thank you so much! We're glad you're happy with everything. 😊
It means a lot to us to hear your kind words — we truly appreciate your support!
Warmly,
Capucinne Team
I bought a ring off capucinne
I bought a ring off capucinne, it was quick delivery and gorgeous, exactly what I was hoping for
30 mei 2025
Antwoord van Capucinne
Hello,
We're so happy to hear your ring arrived quickly and turned out just as you imagined!
Thank you for choosing Capucinne — we're delighted it brought a smile to your face.
With Regards,
Alex
Amazing!!!!
10 april 2025
Antwoord van Capucinne
Hello,
Thank you so much, Sean!
We’re absolutely thrilled to hear that you had such an amazing experience with us. It truly means the world to our team.
Enjoy your ring — we hope it brings you joy for many years to come! 💍✨
With love,
The Capucinne Team
Wrong stone colour
I wil never order here again, the photos on their website is misleading, the actual ring you get doesn't look like what you order.
12 mei 2025
Antwoord van Capucinne
Thank you for your feedback. We're truly sorry to hear that the ring didn't fully meet your expectations. The main stone in your three-stone ring is a high-quality natural mint tourmaline, and like all natural gemstones, each one is unique. This means there can be slight variations in color and appearance compared to the photos — something we mention in the product description to help set accurate expectations.
That said, we take great care in selecting beautiful, high-grade stones for our jewelry, and we’re proud of the craftsmanship in every piece we create. We’d appreciate the chance to speak with you directly to see if there's anything we can do to improve your experience.
The stone used in your ring was carefully selected for its beautiful, clear mint-green color, and we believe it’s a stunning, unique piece. You can view a photo of the actual ring you received here:
https://cdn.shopify.com/s/files/1/0011/3967/1084/files/tourmaline_green_clear.png
Warm regards, Capucinne team
Custom Class Ring!
Great quality and clarity on the ring I ordered. It took a while, but Capucinne kept me in the loop throughout to entire making and shipping process.
18 maart 2025
Antwoord van Capucinne
Thank you so much for your kind words and for taking the time to leave a review! We’re thrilled to hear that you love your custom class ring and that the quality met your expectations.
Creating a custom piece takes time, and we’re glad we could keep you informed throughout the process — transparency and craftsmanship are both incredibly important to us.
Wishing you many special moments with your new ring, and we hope to welcome you back again in the future!
Warm regards,
Capucinne team
Fits like a dream!
I ordered my wedding band to fit with my Capucinne engagement ring, and it's absolutely beautiful.
It fits like a dream and looks so stunning with my engagement ring - I'm just sad I have to wait until we are married before I can wear it!
Love love love!
8 mei 2025
Antwoord van Capucinne
Thank you so much for your beautiful review — it truly means the world to us!
We’re so happy to hear that your wedding band fits perfectly with your Capucinne engagement ring and that you love how they look together. It’s such a special feeling to know our pieces will be part of your big day and your forever story.
We know the wait can be hard, but we promise — it will be worth it. Wishing you a joyful countdown to your wedding and a lifetime full of love!
With love,
The Capucinne Team
Capucinne was able to customize our…
Capucinne was able to customize our wedding bands to fit our engagement rings specifically. They are quick and very helpful!
21 maart 2025
Antwoord van Capucinne
Thank you so much for your kind words! We're delighted we could customize your wedding bands to perfectly fit your engagement rings.
It's always a pleasure to help bring your vision to life, and we're so glad you found our team responsive and helpful throughout the process.
Wishing you a beautiful wedding and a lifetime of love and happiness together!
Warm regards,
The Capucinne Team
She loved it
17 maart 2025
Antwoord van Capucinne
We’re so happy to hear that — thank you for sharing!
It means the world to us to know your piece brought joy. Wishing you both many special moments with it!
Warmly,
The Capucinne Team
Perfection!
The ring is gorgeous and you are a wonderful company to work with! Thank you!
25 april 2025
Antwoord van Capucinne
Thank you so much for your kind words! We're truly honored to hear that you loved the ring and enjoyed working with us.
Creating something special for you is what we love most — and knowing it brought you joy means everything to us.
Wishing you all the best,
The Capucinne Team
Excellent from first contact
Excellent from first contact all the way through to receiving the final, exquisite pieces! Capucinne's service has been truly outstanding throughout the entire process. I was particularly impressed by the employees, who were consistently friendly, approachable, and demonstrated remarkable patience in addressing all my questions and requests.
The finished rings have genuinely exceeded my initial expectations. They are even more beautiful and possess a greater level of detail and artistry than I could have envisioned from the mock-ups provided. The care and craftsmanship are clearly evident.
Furthermore, the delivery was exceptionally prompt. Receiving the package within just one day from Slovenia to Germany was remarkably efficient, and I am thoroughly satisfied with the entire experience. Thank you for your exceptional service and the truly beautiful rings.
15 april 2025
Review zonder uitnodiging
Antwoord van Capucinne
Hello Laura,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you had such a positive experience with us from start to finish. It means the world to our team to know that you felt supported and well taken care of throughout the process.
We're especially thrilled that the final rings exceeded your expectations—your kind words about the craftsmanship and attention to detail truly warm our hearts. We’ll be sure to pass along your compliments to our team, who always strive to make each experience as seamless and special as possible.
Thank you again for choosing Capucinne, and we hope your rings continue to bring you joy for many years to come! 💍✨
Warm regards,
Capucinne Team
Lovely finished product
Lovely outcome! The team was great about answering questions that I had, and my bracelet was finished as I had expected. The renderings help with what to expect as the outcome.
12 maart 2025
Antwoord van Capucinne
Hello Karen,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that your bracelet turned out just as you envisioned. We're glad the renderings helped bring your vision to life—enjoy wearing your new piece! 💎✨.
Warm regards,
Capucinne Team
Antwoord van Capucinne
Hello,
Thank you so much for your kind words! We're thrilled to hear you had an awesome experience and that everything exceeded your expectations. Looking forward to serving you again! 😊
Warm Regards,
Capucinne Team
Refused refund
9 december 2024
Antwoord van Capucinne
Hi James,
Thank you again for getting in touch and for your email.
We kindly want to clarify that the ring you ordered is considered a custom piece, as it was made specifically with your chosen moss agate. Due to the unique nature of these stones, which vary in shape and size and require custom settings, we are unfortunately unable to accept returns or offer refunds for such items, in line with our return policy.
That said, our goal is always to ensure that our pieces are worn and loved. We’d be happy to offer you the option of having a new piece made, possibly with a larger stone, if that’s your preference. Please let us know what size you'd like, or if there’s another design you had in mind — we’d be glad to assist you further. Logistics and applicable labor/restocking fees will apply.
Thank you for your understanding, and we hope to find a solution that you’ll be happy with.
Kind regards,
Capucinne Team
Easy ordering process
Easy ordering process, helpful customer service. No delays in shipping. The ring came just as listed & described. My now fiancée loves the ring and was so excited.
24 december 2024
Antwoord van Capucinne
Dear Brooks,
Thank you for your kind words! We’re happy to hear that your experience with us was smooth and that you (and your fiancée!) love the ring.
We look forward to working with you in the future and remain at your disposal for any assistance in the meantime.
Warm regards,
Capucinne team
Custom wedding set is perfection!
Capucinne made my original engagement ring and worked with my spouse and I to make a custom matching wedding band to upgrade my existing one. Communication was excellent and the process went smoothly! Shipping was extremely fast and my final set is perfect!
11 februari 2025
Review zonder uitnodiging
Antwoord van Capucinne
Dear Chelsea,
Thank you for taking the time to write a review!
It means a lot to us to know that you had a great experience designing your upgraded wedding band with us. We’re excited - and proud - to hear that we were able to elevate the ring set and make it truly perfect. :)
Thank you for allowing us to be a part of such meaningful moments in your life.
Warm regards,
Capucinne team
So happy with our engagement ring
Capucinne's team answered our questions really quickly and was really helpful. We received our ring almost two months earlier than estimated so it was an early Christmas present :) the engagement ring is so so beautiful and the wedding band that matches it is equally beautiful. We love it ! It was so worth waiting for 4 months to find the ring that we both loved
13 december 2024
Antwoord van Capucinne
Hello Julie,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our team and that your ring arrived earlier than expected — what a perfect early Christmas surprise! 💍✨
We're so happy you love both the engagement ring and the matching wedding band. Wishing you both a lifetime of love and happiness! ❤️
With Regards,
Capucinne Team
Beautiful!
It was so nice to see an image of my current ring with the nesting one to know what it would look like! Staff was so friendly and products are beautiful and high quality.
31 januari 2025
Antwoord van Capucinne
Hello Paige,
Thank you so much for your kind words! We're thrilled to hear you enjoyed seeing your ring paired with the nesting one—it really helps to visualize the final look. We're also glad our team could make your experience a pleasant one. Your support means the world to us! 💍✨
With Regards,
Capucinne Team
Summary Capucinne orders
Firstly, we ordered during the pandemic a very beautiful sapphire engagement ring (which turned up to be too big-we didn’t measure correctly-and they resized it to fit perfectly).
Our wedding bands are also from them and the process was very smooth.
Now I wanted a diamond bracelet for myself and I’m very happy about it as well. It is very finely crafted and matches perfectly with the other items from Capucinne ❤️
My only issue was that I got confused on their website because some items seemed similar but had different descriptions. I contacted them and they explained me that their website is under construction and helped me with my decision.
In summary, I can warmly recommend them. Their customer support is very responsive (Vida replies very fast and is super helpful), we did not have delays on our deliveries, their jewelry is very beautifully crafted, they are pretty transparent about their sources and you support a local business.
Plus, I wear my rings daily and in 3 years I had no issue so far (the engagement ring is called Nicola and has little diamonds as well and nothing got loose)
30 januari 2025
Review zonder uitnodiging
Antwoord van Capucinne
Dear Cristina,
Thank you so much for taking the time to share such a thoughtful and detailed review! We're incredibly happy to hear that you've chosen Capucinne for so many meaningful moments—from your engagement and wedding bands to your recent diamond bracelet. 💍✨
We're glad everything turned out beautifully and that resizing your engagement ring went smoothly. It means a lot to us that you’ve had a consistently positive experience and that our pieces have stood the test of time. We also appreciate your honest feedback about the website—thank you for your patience while we work on improvements!
Vida and the rest of our team are truly grateful for your kind words. Your continued trust and support as a returning customer means the world to us. ❤️
Wishing you many more sparkling moments ahead!
With Regards,
Capucinne Team
Capucinne embody love in every piece they create
Capucinne custom-made both my wife and my wedding rings. They are absolutely beautiful and unique, unlike any other rings in the world. The craftsmanship is out of this world. The team is incredibly kind and communicative and shipping is unbelievably fast internationally.
28 januari 2025
Review zonder uitnodiging
Antwoord van Capucinne
Dear Chase,
Thank you for your kind words - and your continuous support! It is a real pleasure working with you and we are excited to hear the sentiment is mutual. :)
Thank you for being a part of the Capucinne family!
Warm regards,
Capucinne team
Overall great experience
The ordering process was easy. I got an email the next business day asking if the average production time of 6-8 weeks. I thought that was a nice touch. They stuck to that timeline and I received my purchase within 8 weeks. The product is good quality and very beautiful.
22 januari 2025
Antwoord van Capucinne
Dear Nicole,
Thank you for taking the time to share your feedback with us!
We're pleased to hear that the ordering process was straightforward and that you are all around satisfied with the experience we provide.
We hope you enjoy your jewelry and look forward to working with you in the future!
Warm regards,
Capucinne team
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