The whole experience was wonderful. I had my eye on a few pieces and got the opportunity to try them on at the studio. They're even more gorgeous in person and I ended up choosing a ring I am comple... Toon meer
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Lees wat reviewers zeggen
Great experience! They were very responsive and provided quick and good feedback throughout the process. They even created a few renders to show how the engagement ring would look together with a wedd... Toon meer
Bedrijf heeft geantwoord
I was a bit worried at first ordering an expensive ring online, as this seemed unusual. After we got the ring it blew out expectations. They crafted a beautiful ring, guided and helped us with our cus... Toon meer
Bedrijf heeft geantwoord
The overall experience was great! Had numerous email exchanges with Vida who invested quite some time into answering my questions which ultimately helped me to decide the perfect engagement ring.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Capucinne
Geschreven door het bedrijf
Capucinne
Originally founded as an Etsy shop in Slovenia in 2012, Capucinne has grown to become a top-rated fine jeweler that serves customers across the world.THIS IS HOW CAPUCINNE STARTED
We specialize in fine gold jewelry and are well known for our colorful, whimsical engagement and wedding rings. Let our imaginative pieces tap into your sense of wonder, nurture a feeling of joy, and bring out the beauty that is already inside of you! Capucinne is unique in the fine jewelry industry because of our ability to offer extensive customization options as well as fully one-of-a-kind piecesWE BELIEVE IN TRANSPARENCY AND HONEST APPROACH
We believe in leading by example with our one-of-a-kind custom wedding rings, custom-made engagement rings, and other personalized jewelry. This is why we are transparent in hopes to change the traditional jewelry industry while giving back to the community. We use only recycled precious metals that prevent the need for new mining. We have a deeply involved gemstone sourcing process that allows us to ensure that the gems we use are conflict-free. We also offer lab-grown diamonds and other gemstones if you prefer. Just let us know before you order—we can swap out the stone on any piece of our unique fine jewelry.WE ARE ALL ABOUT NATURE & GIVING BACK!
Just as we are here to help you create the ring of your dreams, we are also here to help in other ways that go beyond creating your future heirlooms. Giving back to the community is one of our core beliefs and something that we give great importance to every year when we choose an organization that we share the same values and beliefs with. Our main goal for giving back is to help build a brighter future for all of us, whether that goal is achieved with the help of organizations that empower others or organizations that preserve our primary home, mother nature. Rest assured, with every purchase you make here at Capucinne you are making an impact and leaving your footprint in this world.Contactgegevens
Lili Novy 3, 1000, Ljubljana, Slovenië
- +386 51 882 737
- info@capucinne.com
- www.capucinne.com
4,8
Uitstekend
222 reviews
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The quality and taste of the pieces is…
The quality and taste of the pieces is incredible. Also, the customer service is outstanding
7 januari 2025
Review zonder uitnodiging
Antwoord van Capucinne
Dear Edu,
Thank you for your kind words - also in relation to the customer service:)
We truly appreciate your support and remain at your disposal.
Warm regards,
Capucinne team
I just received my ring set and a…
I just received my ring set and a surprise gift as well! I’m nearly in tears, ordering online can be scary, things often sparkle more or look different in your computer screen, but I assure you, as a jewelry lover, this does NOT disappoint!!! It was a perfect selection for my 20 year anniversary set. Thank you for the incredible service and lasting memory you have added to my collection, you have a customer for life!
LouAnn
31 december 2024
Antwoord van Capucinne
Dear LouAnn,
Thank you for your kind words! We're truly honored to have been part of such a special milestone in your life, and are excited to hear that the set exceeded your expectations.
Thank you for being a part of the Capucinne family!
Warm regards,
Capucinne team
Thank you!
My partner and I picked out Capuccine rings together and are so glad we did. Not only are the rings gorgeous (and getting so many compliments), but the team was thoughtful and responsive and helped me personalize her ring just the way she wanted it. We love our rings—thank you for helping to make our engagement such a special moment.
1 december 2024
Antwoord van Capucinne
Dear A,
Thank you for taking the time to share your experience with us!
We're delighted to hear that you and your partner love your rings. It was our pleasure to help personalize her ring to make it truly special. :)
Congratulations on your engagement, and thank you for letting us be a part of such a meaningful moment. Wishing you both a lifetime of happiness together! 💍❤️
Warm regards,
Capucinne team
Nailed it!
Very personal. Very patient. I am so in love with this ring and so is my fiancée. The craftsmanship is absolutely one of a kind. Everything she has is so gorgeous. I knew nothing and with their guidance I got the perfect ring. I highly recommend.
26 januari 2024
Review zonder uitnodiging
Antwoord van Capucinne
Dear Danielle,
Thank you for your heartfelt feedback! We're thrilled to hear that both you and your fiancée love the ring!
It was our pleasure to guide you through the process and ensure you found the perfect piece.
Congratulations on your engagement, and thank you for recommending us! 💍✨
Warm regards,
Capucinne team
Misella Pear Alexandrite Ring Set
I was looking for engagement rings for my girlfriend. She doesn't diamonds, so I googled to find alternatives. I stumbled upon alexandrite stones, and then expanded my search from there.
I came across Capucinne and a few other sites where I found 1 or 2 rings that I liked. Capucinne was a bit more pricier than other sites i came across, but I was really drawn to the Misella Pear Alexandrite stone ring set.
Since I've only ever shopped at local jewelry stores such as Michael Hill or People's, I was a bit hesitant to order online, from overseas by only looking at web pics. It was about 2 months of reading reviews on google, and reddit, and going back and forth between ordering or not. The ring went on sale and I said screw it and took a gamble. Again, I've never purchased jewelry online so I wasn't sure what to expect. I chatted with one of the online reps in an email to re-confirm my choice. Shipping was a little bit quicker than originally discussed, which was great. There was an issue with DHL as I specifically left shipping instructions as "signature required" on. Sure enough, DHL just drops it off by the front door without any signature. so the ring sat for many hours before I was able to get it.
Anyways, once I opened it up, I was very happy with the ring. Turned out great and better than what I saw in their online pics!! I went with white gold and an alexandrite main stone, with 2 moss agate side stones. Very happy with my purchase and with the process of ordering.
All in all,
10 december 2024
Review zonder uitnodiging
Antwoord van Capucinne
Dear Greg,
Thank you so much for sharing your detailed experience with us!
We appreciate the time you took to explore your options and your trust in us (especially despite the initial hesitation of ordering jewelry online).
We're excited to hear that the Misella Pear Alexandrite ring exceeded your expectations and turned out even more beautiful in person.
We are sorry to hear about the shipping oversight with DHL and appreciate your understanding. We'll make sure to pass along feedback to help improve the experience in the future.
It was our pleasure to help you during the ordering process and we remain at your disposal if there's anything else we can assist you with in the future.
Warm regards,
Capucinne team
Antwoord van Capucinne
Hello,
Thank you for your feedback!
We're so glad to hear your ring arrived on time and that you're pleased with its craftsmanship.
It means a lot to us that you’re happy with your purchase. Enjoy your beautiful ring! 💍✨
Warm regards,
Capucinne team
Amazing
The ring was made according to my wishes. Everything was implemented very well and I am happy with the great result. The workmanship is very good, the customer service was fantastic and the delivery was faster than stated.
I am very satisfied.
20 november 2024
Review zonder uitnodiging
Antwoord van Capucinne
Hello,
We truly appreciate your kind words! 💎
It’s fantastic to hear that your ring turned out exactly as you envisioned and that you’re happy with the quality and service.
We’re also glad the delivery exceeded your expectations. Thank you for trusting us with such a special piece! 😊
Warm regards,
Capucinne team
The ordering process was very smooth
The ordering process was very smooth. Very communicative throughout the whole process. The item was exactly what I ordered. Very happy with the piece of jewelry. Would definitely order again.
19 september 2024
Antwoord van Capucinne
Dear Chris,
Thank you.
We're delighted to hear that you had a smooth ordering experience and that the piece of jewelry met your expectations.
It's always our goal to keep you informed every step of the way.
We look forward to serving you again in the future! 💎✨
Warm regards,
Capucinne team
amazing work !!
29 oktober 2024
Antwoord van Capucinne
Hello,
Thank you so much for your kind words! 😊
We're thrilled to hear that you're happy with our work.
If there's anything else we can assist you with, please don't hesitate to let us know.
Your satisfaction is our priority! 🌟
Warm regards,
Capucinne team
Antwoord van Capucinne
Dear Jonathon,
Thank you so much for your feedback!
We're happy to hear you found our service easy, affordable, and efficient.
Your satisfaction is our top priority, and we look forward to serving you again! 😊
Warm regards,
Capucinne team
Amazing customer service
I am totally obsessed with my Raw Salt and Pepper Diamond ring! I have to have it resized because it is too big and the local jeweler said they would not do it. I got back in touch with Capucinne and the customer service has been amazing, they are going to resize it and re-engrave it for me. They have gotten back to me so fast and have been so helpful!
22 oktober 2024
Review zonder uitnodiging
Antwoord van Capucinne
Dear Hannah,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're loving your Raw Salt and Pepper Diamond ring, and we're even more excited that our customer service team could assist you so quickly.
Resizing and re-engraving your ring is our pleasure, and we’re glad to make sure it fits you perfectly.
If you ever need anything else in the future or have more ideas to make your jewelry even more special, don’t hesitate to reach out.
We’re always here to help!
Thanks again for choosing Capucinne.
Warm regards,
Capucinne team
Beautiful and well made
Beautiful and well made. Very happy with the wedding ring. Arrived quickly and well packaged
29 augustus 2024
Antwoord van Capucinne
Dear LaDonna,
Thank you so much for your kind words!
We're happy that you're happy with the wedding ring and that it arrived quickly and safely.
Wishing you all the best, and congratulations on this special occasion!
If you ever need anything else, feel free to reach out.
Warm regards,
Capucinne team
Beautiful jewelry amazing customer service!
I had such an amazing experience with this store!
The customer service is absolutely fantastic and jewelry was even better!
Such a beautiful piece!
I look forward to purchasing from them again in the future, and I would recommend anyone else to do the same!
1 oktober 2024
Review zonder uitnodiging
Antwoord van Capucinne
Dear Samuel,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had such a great experience and that you love your jewelry.
It means a lot to us, and we can't wait to help you find your next beautiful piece. Thanks for the recommendation!
Warm regards,
Capucinne team
Awesome experience
Awesome jewelry (we got our wedding bands from Capucinne) and a wonderful team ready to help :)
13 augustus 2024
Antwoord van Capucinne
Dear Yuliya,
Thank you for your kind words and for choosing Capucinne for such a special occasion!
We're so happy to hear that you love the jewelry and had a great experience with our team.
Wishing you both a lifetime of happiness!
Warm regards,
Capucinne team
Antwoord van Capucinne
Dear Ethan,
Thank you so much! We're thrilled to hear that you're happy with your purchase.
If you need anything else, feel free to reach out!
Warm regards,
Capucinne team
Beautiful jewelry and incredible communication
They were so incredibly communicative, helpful, and made my ring to dimensions to fit exactly as I needed it. Beautiful piece.
20 mei 2024
Review zonder uitnodiging
Antwoord van Capucinne
Dear Emily,
Thank you so much for your kind words.
It was a pleasure creating your ring, and we're delighted that it fits perfectly and meets your expectations.
Your satisfaction is our top priority, and we’re glad we could help you get the exact piece you envisioned.
We look forward to assisting you again in the future!
Warm regards,
Capucinne team
Quick response
I have ordered the 14k bracelet with the malachite big stone from them. The bracelet came without the stamp. So I gave the bracelet for the approval to Latvian state laboratory. The stamp 9K was put on bracelet. The expertise stated that the purity of gold around the stones is less than 14K instead of 14K (how it was stated in advertisment). The rest was made of 14K.
Update: the company reacted very quickly and took the bracelet for the asessment. The points on the bezel tested below 14k - 57.2% and 57.1%.
However, all other parts - approx. 60.65%, 60.9% and 60.6%.
So the mean value of all points on the bangle is 59.3%.
10 oktober 2023
Review zonder uitnodiging
Antwoord van Capucinne
Dear Ija,
Thank you for your feedback and for giving us the opportunity to reassess the bracelet and confirm that it was made with more than 58.5% of pure gold in the alloy. We appreciate your understanding and patience throughout this process.
For further reference, the detailed report from Office of the Republic of Slovenia for Metrology can be found here: https://cdn.shopify.com/s/files/1/0011/3967/1084/files/Analiza_Bangle_bracelet_23_09_2024-1-version1.pdf
We look forward to serving you again in the future. If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. We are here to help.
Warm regards,
Capucinne team
The communication from Capucinne was…
The communication from Capucinne was wonderful. Engagement rings are such a meaningful purchase and they were helpful guides all along the way. They were warm and responsive as I went through many iterations to create the perfect set. I'd highly recommend them to anyone!
1 september 2024
Review zonder uitnodiging
Antwoord van Capucinne
Dear Jordan,
Thank you so much for your kind words and thoughtful review!
We are delighted to hear that you had such a positive experience with us.
We understand how meaningful this purchase is, and we are grateful for the opportunity to be part of your special journey.
Your recommendation means the world to us, and we look forward to being of service to you again in the future!
Warm regards,
Capucinne Team
Purchasing rings from Capucinne was an amazing experience.
Purchasing rings from Capucinne was a top notch experience from beginning to end, starting with excellent communication with the company when I was simply exploring the idea of potentially making a purchase. From there, it progressed to me meeting with them to look at various options, a meeting that went extremely well. They were so patient with me as I hemmed and hawed over their multitude of options. And then they were extremely accmodating regarding my nickel allergy and need for platinum only jewelry. Finally, the communication was excellent once the order was placed - I knew what the rings would look like, when they would ship, how to handle customs upon arrival in the US, and now how to care for them longterm. I can't compliment this company enough...
27 juni 2024
Review zonder uitnodiging
Antwoord van Capucinne
Dear Diane,
Thank you for your amazing review!
We're thrilled that your experience with Capucinne was so positive.
We're glad we could assist with your ring selection, accommodate your needs, and keep you well-informed throughout the process.
Your kind words mean a lot to us! Enjoy your rings, and we're here if you need anything further.
With Regards,
Capucinne Team
Diamond came scratched
My partner and I picked out an engagement ring together, and were so excited when it arrived. Although the ring is beautiful, it arrived with a scratch on the face of the diamond. I immediately contacted customer service with a photo and order number, and they did not get back within their quoted timeline and haven’t responded to my follow up email. Very disappointing experience.
13 augustus 2024
Review zonder uitnodiging
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