The whole experience was wonderful. I had my eye on a few pieces and got the opportunity to try them on at the studio. They're even more gorgeous in person and I ended up choosing a ring I am comple... Toon meer
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Lees wat reviewers zeggen
Great experience! They were very responsive and provided quick and good feedback throughout the process. They even created a few renders to show how the engagement ring would look together with a wedd... Toon meer
Bedrijf heeft geantwoord
I was a bit worried at first ordering an expensive ring online, as this seemed unusual. After we got the ring it blew out expectations. They crafted a beautiful ring, guided and helped us with our cus... Toon meer
Bedrijf heeft geantwoord
The overall experience was great! Had numerous email exchanges with Vida who invested quite some time into answering my questions which ultimately helped me to decide the perfect engagement ring.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Capucinne
Geschreven door het bedrijf
Capucinne
Originally founded as an Etsy shop in Slovenia in 2012, Capucinne has grown to become a top-rated fine jeweler that serves customers across the world.THIS IS HOW CAPUCINNE STARTED
We specialize in fine gold jewelry and are well known for our colorful, whimsical engagement and wedding rings. Let our imaginative pieces tap into your sense of wonder, nurture a feeling of joy, and bring out the beauty that is already inside of you! Capucinne is unique in the fine jewelry industry because of our ability to offer extensive customization options as well as fully one-of-a-kind piecesWE BELIEVE IN TRANSPARENCY AND HONEST APPROACH
We believe in leading by example with our one-of-a-kind custom wedding rings, custom-made engagement rings, and other personalized jewelry. This is why we are transparent in hopes to change the traditional jewelry industry while giving back to the community. We use only recycled precious metals that prevent the need for new mining. We have a deeply involved gemstone sourcing process that allows us to ensure that the gems we use are conflict-free. We also offer lab-grown diamonds and other gemstones if you prefer. Just let us know before you order—we can swap out the stone on any piece of our unique fine jewelry.WE ARE ALL ABOUT NATURE & GIVING BACK!
Just as we are here to help you create the ring of your dreams, we are also here to help in other ways that go beyond creating your future heirlooms. Giving back to the community is one of our core beliefs and something that we give great importance to every year when we choose an organization that we share the same values and beliefs with. Our main goal for giving back is to help build a brighter future for all of us, whether that goal is achieved with the help of organizations that empower others or organizations that preserve our primary home, mother nature. Rest assured, with every purchase you make here at Capucinne you are making an impact and leaving your footprint in this world.Contactgegevens
Lili Novy 3, 1000, Ljubljana, Slovenië
- +386 51 882 737
- info@capucinne.com
- www.capucinne.com
4,8
Uitstekend
222 reviews
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Thanks
My wife and I are very happy with the repairs on a wedding band, matching original stones . Cappuccino made shipping easy. Quality work. Thank you!
27 maart 2024
Antwoord van Capucinne
Dear Xavier,
We're delighted to hear that you and your wife are very happy with the repairs on the wedding band, and we're thrilled that you found the process convenient.
Thank you for your kind words about the quality of our work.
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. We're here to assist you every step of the way.
Warm regards,
Capucinne team
Great customer service
Great customer service along the way. Answered all my questions along the way and quick response time.
23 februari 2024
Antwoord van Capucinne
Dear Jennifer,
Thank you for your feedback! We're delighted to hear that you had a great experience with our customer service team and ordering from us. :)
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. We're here to assist you every step of the way.
Warm regards,
Capucinne team
Perfect service, perfect Ring
This is the second ring I have ordered and wanted a costom stone and both the craftmanship aswell as the costumer service was great! Every question I had got answered super fast and the ring is stunning! Will definitely order again in the Future.
18 maart 2024
Antwoord van Capucinne
Dear A,
Thank you so much for your continued trust and support! We're thrilled to hear that both your custom stone ring and your overall experience with us have been fantastic
We look forward to serving you again in the future. If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. We're here to help!
Warm regards,
Capucinne team
Antwoord van Capucinne
Dear Jakub,
Thank you for your feedback! We're delighted to hear that you were satisfied with our service.
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. We're here to assist you every step of the way.
Warm regards,
Capucinne team
Wunderschöne,hochwertige Kette
Wunderschöne,hochwertige Kette. Das ist schon mein zweiter Einkauf-alles läuft reibungslos. Nur zu empfehlen !
7 maart 2024
Antwoord van Capucinne
Dear Martina,
Thank you very much for your great feedback!
If you have any further questions or concerns, please don't hesitate to contact us. We're always here to assist you.
Warm regards,
Capucinne team
Astonishing
the estimated time that the ring was supposed to get here was supposed to be 2 months out, but i got it in less than a month!! easiest and best experience for an absolutely beautiful ring!
7 maart 2024
Antwoord van Capucinne
Dear Dustin,
We're thrilled to hear that you are pleased with the positive experience, and delighted that you love the ring!
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. We're here to assist you every step of the way.
Warm regards,
Capucinne team
Found the salt and pepper diamond ring that I was looking for.
Very responsive and helpful! The ring arrived to Germany one day after shipment.
5 maart 2024
Antwoord van Capucinne
Dear Errikos,
Thank you for your feedback! We're delighted to hear that you found us very responsive and helpful, and were generally pleased with the experience with us.
If there's anything more we can assist you with or if you have further comments, please don't hesitate to reach out. Your satisfaction is our priority.
Warm regards,
Capucinne team
Excellent!!
I was very impressed with the quality of the ring that I ordered. Highly recommended!!
15 februari 2024
Antwoord van Capucinne
Dear Matthew,
Thank you so much for your kind words! Your recommendation means a lot to us, and we're grateful for your support.
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. We're here to assist you.
Warm regards,
Capucinne team
I bought an engagement ring.Top…
I bought an engagement ring.Top product, it looks amazing and the quality is really good. Delivery was also very fast and as requested. Buying experience was very positive with constant and effective communication from the seller's side. I recommend it definitely!
17 december 2023
Review zonder uitnodiging
Antwoord van Capucinne
Dear Umberto,
Thank you so much for your glowing review! We're thrilled to hear that you're delighted with the engagement ring you purchased from us.
Your recommendation means a lot to us!
If there's anything more we can assist you with or if you have further comments, please don't hesitate to reach out. We're here to help.
Warm regards,
Capucinne team
Best Company in the World!
I spoke with Vida and Alex a lot!! I am a worry wart, and ended up messaging them about nearly everything just to make sure the creation and then delivery went perfectly. They worked with me on a custom engagement ring, and then guided me through the DHL shipping process. Everything was so smooth, I will use them before anyone else for the rest of my life! 10/10 highly recommmend!
5 februari 2024
Antwoord van Capucinne
Dear Jessica,
Thank you for your wonderful feedback!
It's fantastic to know that everything went smoothly, and we're honored that you would choose us for such an important occasion. Your recommendation means the world to us!
If there's anything more we can do for you in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Capucinne team
My wife and I have bought 5 rings from…
My wife and I have bought 5 rings from Capucinne now, and we have always had a great experience! Great products, plus fast and helpful customer service.
31 januari 2024
Antwoord van Capucinne
Dear Lynnea,
Thank you so much for your continued support and loyalty! We're honored to have served you and your wife for multiple purchases, and we're delighted that you've consistently had great experiences with us.
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. We're grateful for your trust in us!
Warm regards,
Capucinne team
Great approach
Great approach! Friendly and professional vibe and much appreciated for the great ring and gift!
15 februari 2024
Antwoord van Capucinne
Dear Mircea,
Thank you so much for your kind words! We're thrilled to hear that you appreciated our friendly and professional approach. Your satisfaction is our utmost priority, and we're delighted that you're pleased with the ring and gift.
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. We're here to assist you every step of the way.
Warm regards,
Capucinne team
I’m 8 hours behind where the company is…
I’m 8 hours behind where the company is located, but the customer service is better than places I live in the same city as. Amazing products and great quality.
2 februari 2024
Antwoord van Capucinne
Dear Peter,
Thank you so much for your wonderful feedback! We're thrilled to hear that our team's dedication surpasses even local standards.
We're also delighted that you're pleased with our products and their quality.
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. Your satisfaction is our priority.
Warm regards,
Capucinne team
Custom design wedding band. Good experience
J’ai commandé la création de l’alliance de ma femme de sorte que la bague puisse être porté avec la bague de fiançaille.
Bonne communication avec toute l’équipe. Délai rapide et création conforme à notre souhait.
23 januari 2024
Antwoord van Capucinne
Dear Alexandre,
Thank you so much for your order and kind words! We're delighted to hear that you had a positive experience with us for creating your wife's wedding band to complement her engagement ring.
If you have any further questions or requests, please feel free to contact us anytime.
Warm regards,
Capucinne team
Wedding ring
Prior to my lovely wedding ring, we already purchased our engagement ring here and since we had such a lovely expierience we also got my wedding ring here as well. The support and the quality speak for themselves and especially the support interaction is always lovely and fast to respond. We have no regrets buying our ring from this site. My local goldsmith also confirmed the authenticity and quality (which you should do in any case when spending/Invest over a certain amount) and congratulated us for this beauty. Thanks again for the help and the good quality.
19 januari 2024
Antwoord van Capucinne
Dear Ludwig,
Thank you so much for choosing us for both your engagement and wedding rings! We're honored to have been a part of such special moments in your life. It's heartwarming to hear that you are satisfied with both, our support team and our products. :-)
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out.
Thanks again for your trust and kind words!
Warm regards,
Capucinne team
Amazing jewelry, beware of customs
I absolutely love the piece I ordered, and so did the recipient! Beautiful work, along with beautiful packaging. My one complaint is that I had to pay a large import duty at US Customs. I wasn’t aware this was my obligation, and Capucinne should make this possibility more prominent when purchasing.
18 januari 2024
Antwoord van Capucinne
Dear J,
Thank you for your kind words and for sharing your experience with us. We're thrilled to hear that both, you and the recipient loved the piece, and we appreciate your positive feedback. We are also sorry for any inconvenience caused by the unexpected import duty at US Customs.
If we can be of any further assistance, please don't hesitate to reach out.
Warm regards,
Capucinne team
Fast shipping, good communication BAD jewelry
I rush ordered the ring and it arrived on time, communication was also pretty good. However… the ring itself is extremely disappointing. I do not feel like the picture on the website is an accurate portrayal of what I received. I feel like I’ve been had, I should have known better. I will be purchasing my jewelry from local jewelers from here on out.
28 december 2023
Antwoord van Capucinne
Dear Rob,
Thank you for sharing the feedback.
We are saddened to hear you are not fully satisfied with the ring you received, and also surprised as we received no objections concerning product quality before. We strive towards, both, complete customer satisfaction, and to provide accurate representations of our products.
Your experience matters to us so if there's anything we can do to address your concerns or improve your satisfaction, please reach out to our customer service team.
For any assistance, we remain at your disposal.
Kind regards
Capucinne team
Antwoord van Capucinne
Dear Alexander,
Thank you for your fantastic feedback! We're thrilled to receive an "A+" from you. :-)
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out.
Warm regards,
Capucinne team
Custom Ring
I love the absolutely beautiful custom ring they created for me. The process was seamless and enjoyable.
8 december 2023
Antwoord van Capucinne
Dear Julia,
We're thrilled to hear that you love the absolutely beautiful custom ring we created for you!
If there's anything more we can do for you or if you have further comments, please feel free to reach out. We appreciate your kind words and are delighted to have been a part of creating something special for you.
Best regards,
Capucinne team
Great customer service
Great customer service! Questions answered promptly via email. Necklace arrived quickly as custom ordered.
20 december 2023
Antwoord van Capucinne
Dear Lisa,
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our customer service team and buying from us.
If there's anything more we can assist you with or if you have further comments, please don't hesitate to reach out.
Warm regards,
Capucinne team
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