The whole experience was wonderful. I had my eye on a few pieces and got the opportunity to try them on at the studio. They're even more gorgeous in person and I ended up choosing a ring I am comple... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great experience! They were very responsive and provided quick and good feedback throughout the process. They even created a few renders to show how the engagement ring would look together with a wedd... Toon meer
Bedrijf heeft geantwoord
I was a bit worried at first ordering an expensive ring online, as this seemed unusual. After we got the ring it blew out expectations. They crafted a beautiful ring, guided and helped us with our cus... Toon meer
Bedrijf heeft geantwoord
The overall experience was great! Had numerous email exchanges with Vida who invested quite some time into answering my questions which ultimately helped me to decide the perfect engagement ring.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Capucinne
Geschreven door het bedrijf
Capucinne
Originally founded as an Etsy shop in Slovenia in 2012, Capucinne has grown to become a top-rated fine jeweler that serves customers across the world.THIS IS HOW CAPUCINNE STARTED
We specialize in fine gold jewelry and are well known for our colorful, whimsical engagement and wedding rings. Let our imaginative pieces tap into your sense of wonder, nurture a feeling of joy, and bring out the beauty that is already inside of you! Capucinne is unique in the fine jewelry industry because of our ability to offer extensive customization options as well as fully one-of-a-kind piecesWE BELIEVE IN TRANSPARENCY AND HONEST APPROACH
We believe in leading by example with our one-of-a-kind custom wedding rings, custom-made engagement rings, and other personalized jewelry. This is why we are transparent in hopes to change the traditional jewelry industry while giving back to the community. We use only recycled precious metals that prevent the need for new mining. We have a deeply involved gemstone sourcing process that allows us to ensure that the gems we use are conflict-free. We also offer lab-grown diamonds and other gemstones if you prefer. Just let us know before you order—we can swap out the stone on any piece of our unique fine jewelry.WE ARE ALL ABOUT NATURE & GIVING BACK!
Just as we are here to help you create the ring of your dreams, we are also here to help in other ways that go beyond creating your future heirlooms. Giving back to the community is one of our core beliefs and something that we give great importance to every year when we choose an organization that we share the same values and beliefs with. Our main goal for giving back is to help build a brighter future for all of us, whether that goal is achieved with the help of organizations that empower others or organizations that preserve our primary home, mother nature. Rest assured, with every purchase you make here at Capucinne you are making an impact and leaving your footprint in this world.Contactgegevens
Lili Novy 3, 1000, Ljubljana, Slovenië
- +386 51 882 737
- info@capucinne.com
- www.capucinne.com
4,8
Uitstekend
222 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Capucinne
Dear PJ,
Thank you for your kind words! We're happy to hear that you you were satisfied with the whole experience!
Your satisfaction is our priority.
If there's anything more we can assist you with or if you have further comments, please feel free to reach out.
Warm regards,
Capucinne team
Amazing Customer Service and Quality
The owner was very quick to reply to my request for information on an engagement ring. I needed the ring in less than a month and they over delivered on quality and timing before Christmas. The ring is perfect and my fiancée loves it!
23 november 2023
Antwoord van Capucinne
Dear Claire,
We appreciate your kind words and are thrilled to have exceeded your expectations. We're delighted that the ring is perfect, and most importantly, your fiancée loves it!
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out.
Wishing you both a lifetime of happiness together!
Warm regards,
Capucinne team
Antwoord van Capucinne
Dear Terry,
Thank you for your kind words! We're delighted to hear that you find the ring beautiful and that found our customer service excellent.
If there's anything more we can do for you or if you have further comments, please feel free to reach out. Your satisfaction is our priority.
Warm regards,
Capucinne team
The whole process 12 outta 10
The whole process, start to finish, was amazing. They were quick to respond, happy to accommodate, and I got the custom ring in under two months. It’s absolutely gorgeous.
14 december 2023
Antwoord van Capucinne
Dear Kat,
Thank you for sharing your positive experience with us. We're pleased to know that the entire process, from start to finish, met - and even exceeded - your expectations. :-)
If there's anything more we can assist you with or if you have further comments, please feel free to reach out.
Warm regards,
Capucinne team
Great customer service and quality
Great customer service and really good response time. The team at Capucinne made the whole process easy and stress free from start to finish of custom ordering a ring set. And the quality and workmanship is lovely!
6 december 2023
Antwoord van Capucinne
Dear Logan,
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Making the custom ordering process easy and stress-free is always our goal, and we're thrilled that you found it to be so.
If there's anything more we can assist you with or if you have further comments, please don't hesitate to reach out. :)
Warm regards,
Capucinne team
Great stuff
Great stuff. I got suckered into paying 75 bucks for international shipping, but whatever - the product was great and arrived crazy quick.
5 december 2023
Antwoord van Capucinne
Dear Steven,
Thank you for your feedback! We're glad to hear that you found our product great and that it arrived quickly.
We do wish to clarify that the $75 charge wasn't for shipping but rather for import duties. We are sorry to hear that those came as a surprise to you though, and hope that they didn't cause too much of an inconvenience for you.
If you have any further comments or if there's anything more we can do for you, please don't hesitate to reach out. We appreciate your support and hope to serve you again in the future.
Warm regards,
Capucinne team
In love with our customized engagement rings!
My partner and I designed our engagement rings and they are gorgeous. His band is rose and white gold with a black rhodium finish on the white gold. I got a moss agate yellow gold solitaire ring. They look exactly like how we designed them. We were extremely satisfied with the process from beginning to end. The customer service was thorough and timely. They helped us figure out more details about our customized rings that we were unclear about. We are so satisfied that we decided to go with them for our wedding bands. We'd like to customize them again since that process was so enjoyable. I highly recommend Capucinne for all your jewelry needs!
29 november 2023
Review zonder uitnodiging
Antwoord van Capucinne
Dear Helen,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you find both your rings perfect and that you were satisfied with the entire process and the assistance we provided along. :)
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. We look forward to welcoming you again as our returning customer.
Warm regards,
Capucinne team
Not quite what I was expecting
I'm changing my first review because she liked it and said yes! But I was a bit disappointed, I don´t know if it's the lighting, but the stone looks nothing like the picture on the website, it looks dull and gray, under the right lighting it still sparkles, but it's a lot darker than I expected.
Customer service was excellent, they replied very quickly, although, it would´ve been nice to have better communication, more updates, and better tracking of the status, because the order took much longer than expected.
19 november 2023
Antwoord van Capucinne
Dear Daniel,
Congratulations on your engagement! We're honored to have played a part in such a special moment in your life.
Thank you for taking the time to share your feedback. We're sorry to hear about the expectations in the stone's appearance compared to the website image not being completely met. We do try to advertise the items as realistically as possible, however it is also true that we use natural stones and especially with raw natural stones there can be some differences as each stone is unique.
We're glad to hear that you found our general service excellent, and we apologize for any inconvenience caused by the longer-than-expected order duration.
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out to us directly. Wishing you and your fiancée a lifetime of love and happiness!
Warm regards,
Capucinne team
Capucinne delivers great designs &…
Capucinne delivers great designs & service!
I found a great custom ring for an anniversary present for my wife, they helped me clarify all the details very well ahead of time, very professional and able to support me well as an international customer.
My wife loved the ring, and I would have no hesitation ordering more jewelry from Capucinne in the future.
2 november 2023
Antwoord van Capucinne
Dear Grant,
Thank you for your wonderful review!
It's heartening to know that our team could assist you effectively in clarifying all the details for the custom ring, and we appreciate your kind words regarding our professionalism. :)
We're delighted that your wife loved the ring, and we look forward to the possibility of serving you again in the future. If there's anything more we can assist you with or if you have further comments, please don't hesitate to reach out.
Warm regards,
Capucinne team
Shipping can take a while, I payed for express production & shipping and it still took almost 2 months. Also, the customs fee for the U.S. was upwards of $760, so be prepared.
Truly a Professional experience. The Capucinne team works with Excellence and Meticulous Detail. My piece turned out just Perfect, I could not ask for it to have been better. They understood my needs and specifications. Literally Nothing went wrong in the whole process.
I felt like a valued customer, the customer care is second to none. Communication was great, and they were always keeping me updated with the status of my piece.
No doubt, this has been the best purchasing experience in my life so far, my bride and I couldn't be happier!
11 out of 10, would recommend! ;)
My personal thanks and gratitude for the Capucinne team, and especially to Alex and Vida for assisting me.
Peace & Blessings
6 november 2023
Review zonder uitnodiging
Antwoord van Capucinne
Dear Dillon,
Thank you immensely for sharing your thorough feedback with us. We sincerely appreciate your patience and understanding regarding the shipping time and customs fees. We're delighted to hear that despite of that you found the overall experience with us professional, detailed, and it, most importantly, resulted in a perfect piece. :)
If there's anything more we can do for you or if you have further comments, please don't hesitate to reach out. Wishing you and your bride endless joy with the beautiful piece!
Warm regards,
Capucinne team
Perfect wedding ring
Once again, Capucinne has produced an amazing, perfectly crafted ring! This time it was a wedding ring for my husband, who absolutely loves it. We are so happy with the product and service.
18 oktober 2023
Antwoord van Capucinne
Dear Elizabeth,
Thank you for your continued trust in Capucinne, and for taking the time to share your experience with us! We're delighted to hear that you found the wedding ring and the general experience perfect.
If there's anything more we can do for you or if you have further comments, please feel free to reach out. Wishing you both a lifetime of happiness with the beautifully crafted ring.
Warm regards,
Capucinne team
Amazing Team
Amazing customer service! From designing the custom ring set to receiving it, the Capucinne team was very kind and responsive every step of the way. And most importantly, the quality and craftsmanship of the jewelry is top notch. Capucinne delivers! Thank you again for everything!
2 november 2023
Antwoord van Capucinne
Dear Zack,
Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience with our customer service team, from designing the custom ring set to receiving it. Your kind words about our responsiveness and kindness mean a lot to us.
It was our pleasure to assist you, and we appreciate your trust in Capucinne. If there's anything more we can do for you, please don't hesitate to reach out. :)
Thank you again for choosing Capucinne!
Warm regards,
Capucinne team
I wanted to get a ring for my wife that…
I wanted to get a ring for my wife that would stack with her other rings. I had no idea how well this would even work, but they were able to use the information from my previous order to create a 3D model preview.
I loved being able to see a preview of it! When we got it it fit perfectly and looks great!
19 oktober 2023
Antwoord van Capucinne
Dear Joe,
Thank you for sharing your experience with us! We're delighted to hear that you were happy both, with the final result and the overall process. :)
If there's anything more we can assist you with or if you have further comments, please don't hesitate to reach out. We're grateful for the opportunity to have been part of creating a special piece for you and your wife.
Warm regards,
Capucinne team
Antwoord van Capucinne
Dear Alyssa,
Thank you so much for your kind words! Your satisfaction is our priority, and we appreciate your support.
If there's anything more we can assist you with or if you have further comments, please don't hesitate to reach out. We look forward to serving you again in the future. :)
Warm regards,
Capucinne team
Great and beautiful ring, rough shipping
The ring is as expected and is gorgeous, the process of getting it here was a bit of a pain. Mostly the carrier used by capucinne was awful and did not follow my instructions at all. No complaints with the ring or ordering, just the shipping process. If shipping went smooth I would have given 5 stars.
24 oktober 2023
Antwoord van Capucinne
Dear Kaleb,
Thank you for sharing your feedback with us. We're delighted to hear that the ring met your expectations and is gorgeous.
We are sorry to hear about the inconvenience you faced during the shipping process. We understand the importance of a smooth delivery and regret that it fell short of your expectations, despite us choosing the courier that has proven to be the most reliable. We do appreciate your understanding in the matter.
If you have further comments, please feel free to reach out to us directly and we'll be happy to assist.
Warm regards,
Capucinne team
Very helpful through the whole process
Very helpful through the whole process, and my custom ring looked incredible! I would purchase from them again.
23 oktober 2023
Antwoord van Capucinne
Dear Marisa,
Thank you for your wonderful feedback! We're thrilled to hear that you found our team helpful throughout the process, and you love your ring. Your satisfaction is our priority, and we look forward to the possibility of serving you again in the future.
Should you have any more inquiries or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us.
Warm regards,
Capucinne team
Great communication throughout
Great communication throughout. Provided accurate shipping ETA. Actual product is stunning.
27 september 2023
Antwoord van Capucinne
Dear Brody,
We sincerely appreciate your positive review! It's wonderful to hear that you found our communication great and the actual product stunning.
If there's anything else we can assist you with or if you have further feedback to share, please feel free to reach out. We're grateful for the opportunity to have been a part of your experience.
Warm regards,
Capucinne team
Great experience…
Product exactly matched what was described. Customer service and communication was excellent, professional, and reliable.
25 september 2023
Antwoord van Capucinne
Dear Scott,
Thank you for sharing your feedback with us! We're delighted to hear that the product matched your expectations and was exactly as described. It's rewarding to know that our customer service and communication met your standards. :)
If there's anything more we can assist you with or if you have further comments, please don't hesitate to reach out. We appreciate your trust in us.
Warm regards,
Capucinne team
I had ordered my wife one of the…
I had ordered my wife one of the engagement rings from this company with some custom adjustments and it came out wonderful. When it came time to get her a wedding band, they did not offer one that matched the engagement ring but we’re willing to work with my ideas to create a custom matched wedding band that is absolutely beautiful. My wife is so happy with her rings. This company is wonderful to work with and priced very very competitively.
12 oktober 2023
Antwoord van Capucinne
Dear William,
Thank you for taking the time to share your experience with us! We're thrilled to hear that the customized engagement ring and matching wedding band turned out wonderfully. It's heartwarming to know that we could bring your ideas to life and create a set that your wife loves. :)
Your kind words about our company being wonderful to work with and competitively priced mean a lot to us. If there's anything more we can assist you with or if you have future inquiries, please feel free to reach out.
Warm regards,
Capucinne team
The ring set was perfect and was at a…
The ring set was perfect and was at a great price. Super high-quality and beautiful!
18 september 2023
Antwoord van Capucinne
Dear Daniel,
Thank you for your glowing review! We're thrilled to hear that the ring set was perfect for you and that you found it to be of high-quality and beautiful. Providing exceptional value and satisfaction is our utmost priority. :)
If there's anything else you need or if you have further feedback to share, please don't hesitate to reach out. We appreciate your trust in us.
Warm regards,
Capucinne team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.