The driver was excellent. Living up a narrow lane the hedges had not been cut which made the lane appear narrower again. Ke carefully negotiated the road without marking the vehicle, I was exceptio... Toon meer
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Lees wat reviewers zeggen
Looked at numerous quotes before choosing certas who were already cheapest, the fact I had a £25 voucher through the door made it no brainer. Ordered online and it gave me option to upgrade for free t... Toon meer
Just had a really long conversation with Emily Hodgson at Certas Energy who was able to beat a price match I’d given her. She was very professional and extremely helpful and went above and beyond to h... Toon meer
Bedrijf heeft geantwoord
My heating oil was ordered on a Monday and delivered the next day - how efficient is that?!!! Always have a great experience when ordering - staff are always very helpful and polite. would recomme... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year. We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.
Contactgegevens
1st Floor, Allday House, Warrington Road, WA3 6GR, Birchwood, Verenigd Koninkrijk
- 0345 600 4040
- customer.relations@certasenergy.co.uk
- www.certasenergy.co.uk
4,3
Uitstekend
36K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Always helpful that’s to all the staff
22 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Oil delivered on time
Oil delivered on time. Price competitive with other suppliers. Have used them for many years.
Reliable company .
22 september 2026
Antwoord van Certas Energy
Thank you for your wonderful review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
I have had deliveries from Certas for…
I have had deliveries from Certas for about 20 years now. They have always been really helpful with communication and delivery times.
15 september 2026
Antwoord van Certas Energy
Thank you for your wonderful review. We are delighted to hear that you are happy with the service you receive and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Great service and informative call…
Great service and informative call handler which was important and delivery sooner than projected.
22 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Deliverd on time thank you
22 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your positive feedback. We really appreciate it.
Kind Regards
Certas Energy.
Ordering was straightforward as was the…
Ordering was straightforward as was the payment. Oil was delivered quicker than expected. All in all a great experience.
22 september 2026
Antwoord van Certas Energy
Thank you for your wonderful review. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Terrible PHONE system never get to the…
Terrible PHONE system never get to the right person kept hanging on for ages
19 september 2026
Antwoord van Certas Energy
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced when trying to get through to the right person and the length of time you were kept waiting.
We understand how frustrating this can be, and this is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention, as feedback like this helps us identify where improvements are needed.
If you would like us to look into your experience in more detail, please email us at customer.relations@certasenergy.co.uk, and we will be happy to investigate this further.
Kind Regards,
Chelsea
I have just ordered my central heating…
I have just ordered my central heating oil from Pamela at your Cambridge branch she was very polite and helpful and made ordering very easy also she made sure that l new exactly how much I would have to pay and when my delivery would be made.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Certas Energy
Thank you for taking the time to share your feedback. We are thrilled to hear that placing your order was such a smooth process and that our team provided clear details regarding your pricing and delivery schedule.
Kind Regards
Certas Energy.
Easy to contact
Easy to contact, and the prices are very competitive, if you find it cheaper for the same product they normally match it.
18 september 2026
Antwoord van Certas Energy
Thank you for you kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Easy online ordering system and oil…
Easy online ordering system and oil delivered on time.
22 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
It wasn't till I called the office I…
It wasn't till I called the office I got a competative price ..the online quote was way too high .
19 september 2026
Antwoord van Certas Energy
Thank you for your feedback. We’re pleased to hear that our team was able to offer you a more competitive price when you contacted the office.
Our online prices are based on the market price available at the time of the quote. However, we understand that customers may receive different prices depending on the circumstances, and if you have a more competitive quote, we are always happy to review this and see if we can offer a better price.
We appreciate you taking the time to share your experience and hope we can continue to provide you with a competitive service.
Kindest Regards,
Chelsea
Simple to check price and place order.
Simple to check price and place order. Ordered online on a Sunday, delivery was made within a couple of days - well within the guide timeframe given. Very impressed.
17 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Great service from Emily
Just had a really long conversation with Emily Hodgson at Certas Energy who was able to beat a price match I’d given her. She was very professional and extremely helpful and went above and beyond to help as I was trying to work out the best oil quantities etc for my elderly mum. Certas Energy are lucky to have her, she was great and gave me all the time I needed to feel happy with what we agreed.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Certas Energy
We are glad you enjoyed your experience with our customer service team. Thank you very much for taking the time to share your positive feedback. We appreciate hearing how our team member took the extra time needed to help you find the best value and determine the right fuel order for your relative's home. Providing patient, helpful, and tailored support is what we aim for, and we are pleased that you felt fully supported and confident throughout the entire process. We will be sure to pass along your kind words.
Kind Regards
Certas Energy.
10 out of 10!
Delivery drivers and boiler servicing engineers prompt, efficient, polite and helpful.
2 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
First class service.
First class service.
From ordering to delivery less than 24hours, at a time when world events seem to control everything, was a refreshing change and shows what proper customer care can be like.
Happy to recommend this supplier.
19 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you recieved.
Kind Regards
Certas Energy.
Always an excellent service
It was so quick and easy to get a quote, the cheapest I could find, with various dates to choose from.
Delivery was by a really pleasant person, who took care of my property (not easy with a narrow alley and a car in place). I have used Certas in the past and cannot fault them (yet!)
19 september 2026
Antwoord van Certas Energy
Thank you so much for the wonderful 5-star review! We are thrilled to hear that you found getting a price estimate fast and affordable, with convenient options to suit your schedule. It is also fantastic to know that your driver was friendly and took great care to navigate the tight space around your home safely. We truly appreciate your continued loyalty and look forward to serving you again in the future.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
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