The driver was excellent. Living up a narrow lane the hedges had not been cut which made the lane appear narrower again. Ke carefully negotiated the road without marking the vehicle, I was exceptio... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Looked at numerous quotes before choosing certas who were already cheapest, the fact I had a £25 voucher through the door made it no brainer. Ordered online and it gave me option to upgrade for free t... Toon meer
My heating oil was ordered on a Monday and delivered the next day - how efficient is that?!!! Always have a great experience when ordering - staff are always very helpful and polite. would recomme... Toon meer
Just had a really long conversation with Emily Hodgson at Certas Energy who was able to beat a price match I’d given her. She was very professional and extremely helpful and went above and beyond to h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year. We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.
Contactgegevens
1st Floor, Allday House, Warrington Road, WA3 6GR, Birchwood, Verenigd Koninkrijk
- 0345 600 4040
- customer.relations@certasenergy.co.uk
- www.certasenergy.co.uk
4,3
Uitstekend
36K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy online ordering system and oil…
Easy online ordering system and oil delivered on time.
22 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
It wasn't till I called the office I…
It wasn't till I called the office I got a competative price ..the online quote was way too high .
19 september 2026
Antwoord van Certas Energy
Thank you for your feedback. We’re pleased to hear that our team was able to offer you a more competitive price when you contacted the office.
Our online prices are based on the market price available at the time of the quote. However, we understand that customers may receive different prices depending on the circumstances, and if you have a more competitive quote, we are always happy to review this and see if we can offer a better price.
We appreciate you taking the time to share your experience and hope we can continue to provide you with a competitive service.
Kindest Regards,
Chelsea
Simple to check price and place order.
Simple to check price and place order. Ordered online on a Sunday, delivery was made within a couple of days - well within the guide timeframe given. Very impressed.
17 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Great service from Emily
Just had a really long conversation with Emily Hodgson at Certas Energy who was able to beat a price match I’d given her. She was very professional and extremely helpful and went above and beyond to help as I was trying to work out the best oil quantities etc for my elderly mum. Certas Energy are lucky to have her, she was great and gave me all the time I needed to feel happy with what we agreed.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Certas Energy
We are glad you enjoyed your experience with our customer service team. Thank you very much for taking the time to share your positive feedback. We appreciate hearing how our team member took the extra time needed to help you find the best value and determine the right fuel order for your relative's home. Providing patient, helpful, and tailored support is what we aim for, and we are pleased that you felt fully supported and confident throughout the entire process. We will be sure to pass along your kind words.
Kind Regards
Certas Energy.
10 out of 10!
Delivery drivers and boiler servicing engineers prompt, efficient, polite and helpful.
2 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
First class service.
First class service.
From ordering to delivery less than 24hours, at a time when world events seem to control everything, was a refreshing change and shows what proper customer care can be like.
Happy to recommend this supplier.
19 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you recieved.
Kind Regards
Certas Energy.
Always an excellent service
It was so quick and easy to get a quote, the cheapest I could find, with various dates to choose from.
Delivery was by a really pleasant person, who took care of my property (not easy with a narrow alley and a car in place). I have used Certas in the past and cannot fault them (yet!)
19 september 2026
Antwoord van Certas Energy
Thank you so much for the wonderful 5-star review! We are thrilled to hear that you found getting a price estimate fast and affordable, with convenient options to suit your schedule. It is also fantastic to know that your driver was friendly and took great care to navigate the tight space around your home safely. We truly appreciate your continued loyalty and look forward to serving you again in the future.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Very easy and quick to order on line,
Very easy and quick to order on line,
and good updates regards delivery
19 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
From the phone call for my order to the…
From the phone call for my order to the delivery Certas Energy have always been the best. Customer service is so good, lovely to talk to. When the oil arrives the driver is neat, friendly, and polite. When gone there is no mess left behind.
19 september 2026
Antwoord van Certas Energy
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Hassle free ordering and efficient delivery, thank you!
We placed our oil order online and it was delivered 3 days later as stated. The process was straightforward, hassle free and the delivery driver was polite and helpful. We will be using Certas again! Thank you so much.
19 september 2026
Antwoord van Certas Energy
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Communication from the office was poor…
Communication from the office was poor - we had a delivery cancelled and it turned up unannounced the following day. Would have been good to know when it was due.
Driver was excellent - courteous and professional.
5 september 2026
Antwoord van Certas Energy
Thank you for taking the time to share your feedback.
We’re sorry to hear that communication from our office was poor and that your delivery arrived the following day without you being informed.
We understand how frustrating this must have been, particularly after being advised that the original delivery had been cancelled.
We appreciate you bringing this to our attention, as keeping customers informed about delivery arrangements is an important part of the service we aim to provide.
We’re pleased to hear that, despite the communication issues, our driver was courteous and professional. We’ll be sure to share your positive feedback with the team.
If you would like us to review your experience in more detail, please email us at customer.relations@certasenergy.co.uk.
Kindest Regards,
Chelsea
I shouldn't have to debate with your…
I shouldn't have to debate with your call handlers. I'm a long standing client who pays monthly.
You already have most of the funds .
Every time I have to say I would like the best price, this is the online price.
Being told I can't have it at that price.
I have to threaten to close my account.
Do you want my business? Or not ?
18 september 2026
Antwoord van Certas Energy
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We really value your loyalty as a long-standing customer and appreciate that you choose to continue doing business with us. We understand your frustration around pricing and the experience of having to discuss this with our call handlers.
Our team offers the market price available on the day you contact us.
However, if you have received a more competitive quote elsewhere, we are always happy to review this and see if we can offer a more competitive price.
We certainly value your business and would never want you to feel that you have to consider closing your account in order to receive the best price available to you.
If you would like us to review your concerns in more detail, please email us at customer.relations@certasenergy.co.uk, and we will be happy to look into this further.
Kindest Regards,
Chelsea
Informed of delivery and time agreed
Informed of delivery and time agreed . Oil arrived without fuss???
3 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your positive feedback. We really appreciate it.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Not good
Ordering was straightforward. Then I hear nothing for 15 days. 2 phone calls from me and the oil was delivered next day . Got to do better than that.
17 september 2026
Antwoord van Certas Energy
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the ordering process straightforward, but we’re sorry that you were then left waiting 15 days without an update.
We understand how frustrating it must have been to have to contact us twice yourself before your delivery was arranged.
While we’re pleased we were able to arrange delivery for the following day after your calls, we recognise that you should not have had to chase us in the first place.
We apologise for the inconvenience caused and appreciate you bringing this to our attention.
We’ll use your feedback to help us improve the communication and service we provide to our customers.
Kindest Regards,
Chelsea
Price was really good
Price was really good, delivery was within a week with no extra charge. Delivery driver very polite.
21 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.