I love the product! But the delivery wasn’t great, it was advertised as next day delivery but did not receive it until 4 days later! ( my postcode was not listed on the unavailable for next day deliv... Toon meer
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Lees wat reviewers zeggen
I ordered the straighteners, which also came with a free mini hair dryer and the magical serum so received a really good deal. I originally purchased cloud nines quite sometime ago. I decided to upg... Toon meer
Bedrijf heeft geantwoord
I purchased my straighteners just under a year ago and recently they stopped heating up They were repaired for me but they just didn’t seem the same so I was given a replacement pair, I am really ha... Toon meer
Bedrijf heeft geantwoord
The ease of choice….amazing range. I chose the wide contour straighteners. Big investment for me, & I have to say I’m 100% impressed with the quality, performance & speedy delivery from Cloud 9. I’... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Haarproductenwinkel
- ook in
- Cosmeticawinkel
- Cosmetische producten leverancier
- Elektronicawinkel
- Reparatie van kleine huishoudelijke apparaten
Over Cloud Nine
Geschreven door het bedrijf
THE KINDER WE ARE TO OUR HAIR, THE STRONGER IT BECOMES.
At Cloud Nine, we maintain your hair's unique strength with kindness. No other styling tools adapt to your hair's specific needs to promote strength, glossiness and long-lasting health. This is the kinder future of hairstyling.
MORE SCIENCE. MORE HEALTH.
From straighteners with 11 heat settings and pressure-reducing Revive Mode® that prevent excessive heat damage, to Sericite®-infused materials that lock in moisture and hairbrushes that minimise breakages, our technology is carefully designed to protect hair every time you style.
SUPERIOR IN QUALITY, DESIGNED IN-HOUSE
Cloud Nine technology is carefully designed to protect hair health with every use. Each styling tool is designed and manufactured in-house to meet the highest standards of performance and longevity.
MORE DURABLE, LESS WASTE.
By creating tools that last, we reduce unnecessary waste and care for the planet. We also offer recycling of our old tools to keep them out of landfill.
Your hair is unique and responds better when styled at its perfect temperature. Our styling tools have customisable temperature controls so you can adjust the way you style to your hair type, reducing the damage caused by excessive heat. We're leading the way and invite everyone to join us in the kinder, future of hairstyling.
Leading 3-Year Warranty
Geschreven door het bedrijf
- Style with the peace of mind
- Cloud Nine products are manufactured to the highest quality standards. In the unlikely event that your product develops a fault, our warranty covers repair or replacement within the guarantee periods.
Cloud Nine Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com, your order is covered by our 45-day money back guarantee, excluding personalised products.
Contactgegevens
A2 HornbeamSquare West, HG2 8PA, Harrogate, Verenigd Koninkrijk
- 01423 223327
- info@cloudninehair.com
- www.cloudninehair.com
4,6
Uitstekend
11K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The on line ordering was very simple
The on line ordering was very simple. Delivery was next day as stated.
8 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the online ordering process simple and that your delivery arrived promptly as expected. We truly appreciate your positive feedback!
Cloud Nine x
So easy to return my broken…
So easy to return my broken straighteners.within 7 days i had a new set delivered really impressed with the service
17 september 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5-star review! We are so pleased to hear that the return process for your straighteners was easy and that you received a new set so quickly.
Cloud Nine x
Brilliant…absolutely brilliant
Brilliant…absolutely brilliant. Actually had a bit of a problem with the switch on the air shot pro. Phoned them up…which in its self is extraordinary…spoke to a lovely lady…explained the problem…she immediately arranged return, at their cost…on receipt of our despatch receipt they sent a replacement…it arrived the next day. Extraordinary service.
Great product…AMAZING company. Thank You
Stef
17 september 2026
Antwoord van Cloud Nine
Thank you for this wonderful review! We are so pleased to hear about your positive experience with our customer service team and how quickly we were able to resolve the issue with your product. We're delighted you're enjoying your product!
Cloud Nine x
Antwoord van Cloud Nine
We're so glad to hear you had a positive experience with our customer service and care. We appreciate your kind words!
Cloud Nine x
These items were very beautiful…
These items were very beautiful packaged and delivered quickly .
10 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5* review! We are so pleased to hear that your items were beautifully packaged and delivered quickly. We truly appreciate your positive feedback!
Cloud Nine x
Antwoord van Cloud Nine
Thank you for your wonderful 5-star review! We are so happy to hear that you are pleased with your new hair appliance. We appreciate you sharing your positive experience with us.
Cloud Nine x
Worst experience and customer service
I never received my product. I have not yet received a refund. This issue has been ongoing for considerable amount of time. Given the experience, I would never purchase another cloud 9 product in the future
9 september 2026
Antwoord van Cloud Nine
Thank you Karen for sharing your review. We are sorry to hear about the trouble with your order and refund. We can now see this has been resolved with our Customer Experience team.
Cloud Nine x
Antwoord van Cloud Nine
Thank you Clair for sharing your 5* review. We're so glad to hear you found our service excellent and our website informative. We appreciate your kind words.
Cloud Nine x
excellent service
excellent service. wonderful customer service and such fast delivery.
15 september 2026
Antwoord van Cloud Nine
Thank you for your 5* review! We're so happy to hear you received excellent service and that your delivery was so fast.
Cloud Nine x
Order never received
Order never received, Cloud Nine wouldnt do anything, currently going through a paypal claim to get my money back :-(
9 september 2026
Antwoord van Cloud Nine
Thank you for sharing your review. We are sorry to hear your order was not received and for the frustration this has caused. We can see you have been in contact with our Customer Experience team to discuss this further.
Cloud Nine x
“Free gift” not a free gift
“Free gift” not a free gift, or as advertised. Appalling customer service. Product average - wish I’d stuck to ghd.
8 september 2026
Antwoord van Cloud Nine
Thank you Kirsty for sharing your review. We are sorry to hear about your disappointing experience with the promotional gift and customer service. We can see you have been in contact with our Customer Experience to discuss this further.
Cloud Nine x
Faulty straighteners were changed fir a…
Faulty straighteners were changed fir a brand new pr within a week from a lovely telephone call sorting out forms abd emails regarding collection and my new product. Very satisfied on quick response.
14 september 2026
Antwoord van Cloud Nine
Thank you for your 5-star review! We're so pleased to hear that our team was able to quickly resolve the issue with your faulty straighteners and that you're very satisfied with the prompt response.
Cloud Nine x
Great product
Great product, free mini hairdryer is outstanding. My hair has never dried so quick. Quick delivery and good offers
9 september 2026
Antwoord van Cloud Nine
We appreciate your fantastic 5-star review! We're so pleased to hear you're loving the free mini hairdryer and how quickly it dries your hair. It's great to know you also found the delivery quick and our offers good.
Cloud Nine x
Their hair dryer is very good not to…
Their hair dryer is very good not to noisy and their straighteners are great to custom great and quick delivery too
7 juli 2026
Antwoord van Cloud Nine
We appreciate your 5-star review! We're so pleased to hear that you're happy with your new hair dryer and straighteners, and that you received quick delivery.
Cloud Nine x
Best hairdryer ever
What a fabulous product! so easy to order and it came with next day free delivery . The curling attachments with the hairdryer give the best results I’ve ever experienced it took a couple of goes to perfect the look but it far exceeds any curling tongs I’ve used in the past.I can even curl my hair from dry. I have very thick hair and the curls look so smooth and conditioned.
8 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5-star review! We are absolutely delighted to hear how much you're enjoying your new product, especially the curling attachments. It's fantastic to know that it's exceeding your expectations and providing such smooth, conditioned curls, even on thick hair. We're so pleased to hear about your positive experience with ordering and delivery too!
Cloud Nine x
Cloud Nine Wide Iron
Cloud Nine Wide Iron - First time user, ex-GHD, thick curly hair
My natural hair is long, thick and naturally curly, so straightening usually takes forever. I used GHD for years.
Just tried the Cloud Nine Wide Iron for the first time and wow. It was so much faster - the wide plates cover way more hair in one pass. The finish is much sleeker and shinier than my GHD, no puffiness or flyaways, just super smooth and glossy.
Love that you can control the temperature and it has Revive Mode, feels much kinder on my colour-treated hair.
If you have long / thick / curly hair, get the Wide one. Wish I'd switched sooner, and great price too!
16 september 2026
Antwoord van Cloud Nine
We are so happy to hear that our Wide Iron has made such a positive difference for your long, thick, and curly hair! It's wonderful to know that you're experiencing faster styling, a sleeker finish, and that the temperature control and Revive Mode are benefiting your colour-treated hair. We truly appreciate you sharing your fantastic experience and recommendation with us.
Cloud Nine x
Straighteners -cloud nine.
Exceptional customer service.rung up to let them know the box was damaged in transaction.
They Emily sorted everything out with a good will item.
Iv a ghd but I decided I would go for cloud nine and I love it.Does what it says.⭐️⭐️⭐️⭐️⭐️.
Thankyou
Fatima
9 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5-star review! We're so pleased to hear that we were able to sort everything out for you and that you're loving your new product. It's fantastic to know that our customer service left such a positive impression.
Cloud Nine x
My daughter loves it
My daughter loves it. Easy to use providing volume to hair and beautiful bouncing curls. Light weight, easy to use with 2 directional barrels. Great price, quick delivery
9 september 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5-star review! We're so happy to hear that your daughter loves it and that it's easy to use, providing volume and beautiful bouncing curls.
Cloud Nine x
straightners returned, flimsy and plastic
Bought a pair of straightners for my wife, sadly they were a bit plastic and flimsy compared to the GHD's so returned them (had to pay £5.99 return postage!) refund will take 14 days, 14 days!! contacted at 10 days and told would be informed when it was processed but would be 14 days, contacted as they said they would but still havent sent any refund money! Not good service either then. And thankyou for your response below but whether you think you have processed it or not I still don’t have the money! 17days and counting!!
23 september 2026
Review zonder uitnodiging
Antwoord van Cloud Nine
Thank you for your feedback. We are sorry to hear that the straighteners did not meet your expectations and that you experienced issues with the return process and refund timeline. We understand your frustration regarding the return postage and the delay in receiving your refund. We can see you have been in contact with our Customer Experience team who have confirmed this has been refunded.
Cloud Nine x
Antwoord van Cloud Nine
Thank you for sharing your 5* review.
Cloud Nine x
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