Great product

My hair straighteners stopped working they would turn on and look fine but won’t heat up. i contacted customer service and their urgency is very poor. Honestly GHD would have this sorted by now

Super fast delivery
Ordered in the evening and arrived the following day

Super fast delivery and excellent product

Received with thanks after being left a message it had been left to a neighbour of no such name, no delivery was made to neighbour ( doorbell was checked )

my straightener came back looking brand new very pleased with service

I had a lovely experience with cloud nine my straightener had a fault on i emailed regarding this and they couldn't be more helpful and I was sent a new set of straighteners very quickly aswell and with no problems 😊

I was recommended to Cloud Nine by my hairdresser. My GHD straightener's had stopped working and I ordered the Dyson Airstraight. I returned the Airstraight as I was unable to use it in my bedroom due to the size of the plug. I was not at all happy with the finish of my hair as it still looked frizzy. I absolutely love the Cloud Nine Original Straightner. I have only used it twice and my hair looks shiny and straight, without any frizz. Even better finish than my GHD's. I ordered the product on the Friday evening and received them on Tuesday morning. The product information was a great help too.

This is the best straightener . The result that it produces is as if I went to the hairdressers . Love it

I was sent a mirror that does not charge so the light does not work. I contacted their customer service team who said their accessories do not come with any warranty but as a gesture of goodwill I can buy a new mirror from them and they will give me 50% off. Absolutely not the mirror they sent me does not work, their customer service is shocking. I will not be ordering from them again.

I've had a number of product failures with Cloud Nine Wide Iron Pros but, each time, Cloud Nine support have been very easy to contact, have responded rapidly and cheerfully and have been quick to provide a return/repair/replacement.

The returns process is especially slick and easy to follow. Often the replacement/repair has been dispatched within a day of them receiving the defective item.

Very good indeed.

Fantastic service from ordering to delivery, wonderful products and at a great price , totally love Cloudnine , the new airbrush is a god send

Brilliant customer service for an item under warranty

I purchased a pair of Cloud Nine straighteners in April last year, and unfortunately, they recently stopped working and wouldn’t heat up. I contacted Cloud Nine customer services, and I honestly couldn’t have been more impressed with how helpful and friendly they were.

Thankfully, my straighteners were still covered by the two-year warranty, so I was able to send them back to Cloud Nine to be repaired. However, rather than repairing them, they replaced them with a brand-new pair.

The whole process was incredibly easy and completely hassle-free. From contacting customer services to receiving my replacement straighteners, everything was handled quickly and efficiently. I received my new pair within just a week of Cloud Nine receiving my faulty ones!

Cloud Nine made what could have been a frustrating situation incredibly straightforward, and I’m really grateful for how quickly they resolved the issue.

I’m very happy with my new straighteners and would definitely recommend Cloud Nine, not only for the quality of their products but also for their fantastic customer service.

great product good price espeacially with the offer i used

The hairdryer cuts out all the time for no reason. Then the back melted after about 3 months of almost daily use. I paid a lot for the Airshot Pro hairdryer and it comes no where near the quality of other hairdryers in the price bracket. It’s certainly not “pro” quality.
Other than the shoddy merchandise, the customer service was way below par. My case was ignored and dismissed and I was refused a refund. They sent me another hairdryer but obviously I don’t want it as I had already purchased a replacement. The DPD return link did not work and I had to pay £15 for postage to return the faulty dryer.
They are now ignoring my requests for discretionary refund based on the danger of the product. Pay a little more for the Dyson, trust me don’t waste your time.

I bought the Touch Iron which operates with two temperatures, it was the model I could afford.
Cloud Nine was the brand recommended by my hair dresser and these straighteners are living up to my expectations. My hair is very curly but I only need to use them after washing and drying my hair - not everyday. They have certainly helped in the battle against frizz and are highly recommended.

The hair straighteners and hair dryer arrived in a timely manner and were very well packaged.

It was easy to choose which straightener to buy from the Cloud Nine website, as the information for each model was straightforward and informative. These are more expensive than other straighteners but the product and customer care has been worth it. So far, so good.