I love the product! But the delivery wasn’t great, it was advertised as next day delivery but did not receive it until 4 days later! ( my postcode was not listed on the unavailable for next day deliv... Toon meer
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Lees wat reviewers zeggen
I ordered the straighteners, which also came with a free mini hair dryer and the magical serum so received a really good deal. I originally purchased cloud nines quite sometime ago. I decided to upg... Toon meer
Bedrijf heeft geantwoord
I purchased my straighteners just under a year ago and recently they stopped heating up They were repaired for me but they just didn’t seem the same so I was given a replacement pair, I am really ha... Toon meer
Bedrijf heeft geantwoord
The ease of choice….amazing range. I chose the wide contour straighteners. Big investment for me, & I have to say I’m 100% impressed with the quality, performance & speedy delivery from Cloud 9. I’... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Haarproductenwinkel
- ook in
- Cosmeticawinkel
- Cosmetische producten leverancier
- Elektronicawinkel
- Reparatie van kleine huishoudelijke apparaten
Over Cloud Nine
Geschreven door het bedrijf
THE KINDER WE ARE TO OUR HAIR, THE STRONGER IT BECOMES.
At Cloud Nine, we maintain your hair's unique strength with kindness. No other styling tools adapt to your hair's specific needs to promote strength, glossiness and long-lasting health. This is the kinder future of hairstyling.
MORE SCIENCE. MORE HEALTH.
From straighteners with 11 heat settings and pressure-reducing Revive Mode® that prevent excessive heat damage, to Sericite®-infused materials that lock in moisture and hairbrushes that minimise breakages, our technology is carefully designed to protect hair every time you style.
SUPERIOR IN QUALITY, DESIGNED IN-HOUSE
Cloud Nine technology is carefully designed to protect hair health with every use. Each styling tool is designed and manufactured in-house to meet the highest standards of performance and longevity.
MORE DURABLE, LESS WASTE.
By creating tools that last, we reduce unnecessary waste and care for the planet. We also offer recycling of our old tools to keep them out of landfill.
Your hair is unique and responds better when styled at its perfect temperature. Our styling tools have customisable temperature controls so you can adjust the way you style to your hair type, reducing the damage caused by excessive heat. We're leading the way and invite everyone to join us in the kinder, future of hairstyling.
Leading 3-Year Warranty
Geschreven door het bedrijf
- Style with the peace of mind
- Cloud Nine products are manufactured to the highest quality standards. In the unlikely event that your product develops a fault, our warranty covers repair or replacement within the guarantee periods.
Cloud Nine Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com, your order is covered by our 45-day money back guarantee, excluding personalised products.
Contactgegevens
A2 HornbeamSquare West, HG2 8PA, Harrogate, Verenigd Koninkrijk
- 01423 223327
- info@cloudninehair.com
- www.cloudninehair.com
4,6
Uitstekend
11K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not pro, and not worth the money
The hairdryer cuts out all the time for no reason. Then the back melted after about 3 months of almost daily use. I paid a lot for the Airshot Pro hairdryer and it comes no where near the quality of other hairdryers in the price bracket. It’s certainly not “pro” quality.
Other than the shoddy merchandise, the customer service was way below par. My case was ignored and dismissed and I was refused a refund. They sent me another hairdryer but obviously I don’t want it as I had already purchased a replacement. The DPD return link did not work and I had to pay £15 for postage to return the faulty dryer.
They are now ignoring my requests for discretionary refund based on the danger of the product. Pay a little more for the Dyson, trust me don’t waste your time.
14 september 2026
Antwoord van Cloud Nine
Thank you Mel for sharing your review. We are sorry to hear about your extremely disappointing experience with our product and customer service. We understand your frustration regarding the hairdryer's performance issues, including it cutting out and the melting, especially given the price point. We also acknowledge your concerns about the difficulties you faced with our customer support, the return process, and the additional postage costs you incurred. We can see you are in contact with our Customer Experience team.
Cloud Nine x
As recommended by my hairdresser
I bought the Touch Iron which operates with two temperatures, it was the model I could afford.
Cloud Nine was the brand recommended by my hair dresser and these straighteners are living up to my expectations. My hair is very curly but I only need to use them after washing and drying my hair - not everyday. They have certainly helped in the battle against frizz and are highly recommended.
10 september 2026
Antwoord van Cloud Nine
We're so happy to hear that our Touch Iron is living up to your expectations and helping you combat frizz, especially with your very curly hair! We appreciate you sharing your positive experience and recommendation. It's wonderful to know our product is making a difference for you.
Cloud Nine x
The hair straighteners and hair dryer…
The hair straighteners and hair dryer arrived in a timely manner and were very well packaged.
2 september 2026
Antwoord van Cloud Nine
Thank you for sharing your review. We're so glad to hear your order arrived promptly and was well-packaged. Thank you for your positive feedback!
Cloud Nine x
Pleased to say that the product is worth the money paid
It was easy to choose which straightener to buy from the Cloud Nine website, as the information for each model was straightforward and informative. These are more expensive than other straighteners but the product and customer care has been worth it. So far, so good.
3 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5-star review! We're so pleased to hear that our website made your decision easy and that you find our product and customer care to be worth the investment. We truly appreciate your feedback!
Cloud Nine x
Not impressed
Not impressed. Had a previous set of Cloud Nines for years and loved them. This new set stopped working after just a few months (loose connection, can see that others have had the same issue) and instead of just replacing them, I had to send them away to be repaired. So I had no straighteners for over 2 weeks and who knows if they’ll go wrong again. Poor service for an expensive product. Will be going back to another brand.
19 september 2026
Review zonder uitnodiging
Antwoord van Cloud Nine
Thank you for your review. We are sorry to hear that your straighteners are not heating up and that your experience with customer service has been unsatisfactory. We have requested further information so we can assist further.
Cloud Nine x
Excellent warranty claims process
Excellent warranty claims process on my three year old beloved hair straightener through extended warranty. All resolved within a week!
19 september 2026
Review zonder uitnodiging
Antwoord van Cloud Nine
We're so glad to hear that our extended warranty process was efficient and resolved your claim quickly! Thank you for sharing your positive experience.
Cloud Nine x
A gift for my wife.
This was a gift for my long suffering wife… just to show how much I really appreciate everything she does for me.
Very stylish, well made and good quality.
I have a very happy lady.
Thank you
4 september 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5-star review! We're so happy to hear that your wife loves her gift and that you appreciate the style, quality, and craftsmanship. It's wonderful to know she's a very happy lady!
Cloud Nine x
Delivery was quick
Delivery was quick, the hairdryer is amazing best one I have ever used. Beats competitors! Easy with the magnetic connections for different heads. Love it love it 😀
11 september 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5-star review! We're so happy to hear that your delivery was quick and that you love your new hairdryer, finding it to be the best you've ever used with easy magnetic connections.
Cloud Nine x
Absolutely the best pair of…
Absolutely the best pair of straighteners I have ever purchased and worth every penny. I was suffering with very frizzy half, which I couldn't get rid of, even after trying every remedy available. The first time I used these it straightened my hair lovely with no frizz in sight. Highly recommended
11 september 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5-star review! We're absolutely thrilled to hear that our straighteners have made such a positive difference for your hair, especially with frizz. It's wonderful to know you're loving them!
Cloud Nine x
Great customer service
This was my first order and I made a mistake at the checkout. I contacted customer service who got back to me very quickky and resolved the issue. Great customer service!
16 september 2026
Review zonder uitnodiging
Antwoord van Cloud Nine
We're so happy to hear that our customer service team was able to quickly resolve the issue with your first order. We appreciate your kind words!
Cloud Nine x
You listened to what I had to say about…
You listened to what I had to say about the issue regarding my straighteners and didn't fob me off.
10 september 2026
Antwoord van Cloud Nine
We're so glad we could address your concerns about your straighteners effectively. We always aim to provide helpful support.
Cloud Nine x
Amazing product
Amazing product, fast delivery, I'm a true cloud nine girl, wouldn't use anything less on my hairdressing clients and also myself.. Slay👌
10 september 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5-star review! We're so happy to hear you're a true Cloud Nine girl and that our products are perfect for both your hairdressing clients and yourself.
Cloud Nine x
My straighteners broke and within a…
My straighteners broke and within a week they sent me a new pair
3 september 2026
Antwoord van Cloud Nine
We're so glad we could quickly resolve the issue with your straighteners! Thank you for your kind words.
Cloud Nine x
The lack of help when I initially…
The lack of help when I initially contacted cloud nine, after my Straightner stopped working after just two months. Had it not been for the service I received after my second call your rating would have only been 1 star
2 september 2026
Antwoord van Cloud Nine
Thank you for sharing your review. We sincerely apologize for the initial difficulty you experienced with our support. We appreciate you acknowledging the improved service on your second call. We are always working to ensure consistent support for our customers.
Cloud Nine x
Great shopping experience free next day…
Great shopping experience free next day delivery
with me in under 24 hours
10 september 2026
Antwoord van Cloud Nine
Thank you Kellie for sharing your 5* review. We're so happy to hear you had a great shopping experience and enjoyed our fast delivery!
Cloud Nine x
Very expensive but i overlooked that…
Very expensive but i overlooked that and decided to buy.
Over packaged with
What seems to be little concern for the
Environment.
Does not match GHD in performance
10 september 2026
Antwoord van Cloud Nine
Thank you for sharing your review. We appreciate you sharing your feedback regarding the product's cost, packaging, and performance. Please don't hesitate to contact our Customer Experience team for any further assistance.
Cloud Nine x
I’m not convinced
I’m not convinced. Not up to par with my old GHDs. Hair doesn’t seem as glossy and very fly away after using my new cloud nine straightener.
4 augustus 2026
Antwoord van Cloud Nine
We're sorry to hear our straightener isn't meeting your expectations for gloss and is causing flyaways. We appreciate you sharing your experience with us. We are always working to improve our products. Please don't hesitate to contact our Customer Experience team for further assistance.
Cloud Nine x
Wow what amazing customer service.
Wow what amazing customer service.
Sent my broken straighteners off to be looked at, less than a week a new pair was delivered to me.
9 september 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5-star review! We are so pleased to hear that you received a new pair of straighteners so quickly and were happy with the service.
Cloud Nine x
I’m still waiting for my product to…
I’m still waiting for my product to arrive. The delivery company have lost my product and I’ve not heard what’s happening. Very disappointed. Wish I’d just gone to a shop to purchase.
9 september 2026
Antwoord van Cloud Nine
Thank you Jane for sharing your review. We are very sorry to hear your product has not arrived and the delivery company lost it. We can see you have been in contact with our Customer Experience team and this has now been resolved.
Cloud Nine x
Love these straighteners.love the…
Love these straighteners.love the different temperature settings Especially for my blonde fragile hair. Very happy with them
2 september 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5-star review Claire! We're so happy to hear you love your straighteners and the different temperature settings, especially for your blonde, fragile hair.
Cloud Nine x
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