Collection Pot Reviews 

4.603
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

A great way to get monetary gifts for weddings, birthdays etc. The whole process was very easy to follow and set up our pot. Easy for guests to deposit into the pot too with no issues.. Also very easy... Toon meer

Beoordeeld met 1 van de 5 sterren

This company took two payments instead of one despite me entering my card details only once. I attempted to make contact several times and when they finally responded the refund they promised a week... Toon meer

Beoordeeld met 5 van de 5 sterren

Very easy to set up and use. I created it to do a collection for my mums birthday, shared it with her friends (most are in their 70s) all found it easy and convenient. Great reminders and communica... Toon meer

Beoordeeld met 2 van de 5 sterren

Took over a month to get funds from pot due to the id verification (which I wasn't happy to have to use) routinely timing out during submissions. Then it forced an update to full legal name that I do... Toon meer

Bedrijfsgegevens

  1. Betalingsdienst
  2. ook in
  3. Betaalservice
  4. Donatiecentrum

Over Collection Pot

Geschreven door het bedrijf

Girl in a jacket
Collection Pot is a digital group gifting platform that allows people to contribute money towards a common goal or gift. Whether you're looking to raise money for a work colleague's leaving present, a teacher's end-of-term gift, or a group event like a birthday or baby shower, Collection Pot makes it easy for everyone to contribute.

One of the key features of Collection Pot is its ability to accept payments from various sources. You can use Visa, Mastercard, which means that people can contribute even if they don't have an account.

Another unique aspect of Collection Pot is that it sends the Collection directly to the recipient when it closes. This means the recipient can choose the gift and receive something they want. You also can leave a message on the wall of the Collection Pot that can be seen by everyone who contributes; it's an excellent way to show the spirit of giving and express gratitude.

Whether you're looking to raise money for a group event or want to show appreciation for someone, Collection Pot makes it easy for everyone to contribute. With its easy-to-use interface, payment card and country agnosticism, and direct-to-recipient functionality, Collection Pot is the perfect platform for all your group gifting needs.

create a pot

Contactgegevens

4,0

Goed

TrustScore 4 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(4.603)

525 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

This is a great way to collect the…

This is a great way to collect the money for the chosen course. Opening collection is incredibly easy and finalising the pot equally straightforward. You can forward the link or QR code for the collection and include all information. You only add a small contribution towards the collection but the service and whole process is really worth it. In my instance a money bank transfer went through within minutes. Recommended 100%

17 juli 2026
Beoordeeld met 5 van de 5 sterren

Really easy to use

Really easy to use. When I couldn't see how to get the money out the account the chat function was very good. Recommend this app highly.

22 juli 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

the set up was fairly simple and useful…

the set up was fairly simple and useful for the email to send out to colleagues.
What i found confusing was how to withdraw the money to myself as i used the collection pot to buy gifts for the person leaving. If this could be made clearer it would be helpful.

23 juli 2026
Beoordeeld met 4 van de 5 sterren

A bit clunky to set up but works well after

Relatively easy to set up and use. Could be slightly more straight forward once pot is created to stay with the pot. It feels like I had to log in 100 times to finish setting up. But once it was set up, people found it easy to contribute and it was easy to transfer the money to myself in the end to buy the present.

17 juli 2026
Beoordeeld met 1 van de 5 sterren

There is no ability to set the split…

There is no ability to set the split amounts when splitting the pot. This has meant I've had to transfer the money to my personal account to distribute which defeats the whole point of using Collection Pot

23 juli 2026
Logo Collection Pot

Antwoord van Collection Pot

Hi Michael,

Thank you for taking the time to leave us a review. We're really sorry that this limitation meant you had to transfer the funds to your own account first. We completely understand how that defeats the purpose of using Collection Pot.

We're aware that not being able to set custom split amounts is frustrating, and it's something our team is already working on.
We really appreciate you sharing your experience, and we're committed to making this feature more flexible in a future update.

Warm regards,
Customer Success Team

Beoordeeld met 5 van de 5 sterren

Flexible and easy!

Excellent experience with Collection Pot, so easy to sort out teachers/TAs gifts. We've used this application just to collect the money, but there's a variety of ways to spend the pot. Greatly appreciated the flexibility and the smooth experience. It just made everything so easy!

23 juli 2026
Beoordeeld met 5 van de 5 sterren

Simplicity of use was key

Simplicity of use was key. It needed marketing from me in different ways at different times, especially towards the last week. It was very successful as have all three been that I have done. We bought our own gifts with the proceeds. I would use it again.

22 juli 2026
Beoordeeld met 2 van de 5 sterren

Was easy enough to set up a collection…

Was easy enough to set up a collection pot for end of term teacher gifts. However, when it came to withdrawing the funds there was “a technical issue” which meant they had to do a manual transfer. This resulted in a worrying delay and a stressful experience when I couldn’t access the pot. No phone number so couldn’t speak to anyone and had to send a number of emails to get a response. Other parents had similar experiences so I wasn’t alone. Won’t be using this website again.

17 juli 2026
Review zonder uitnodiging
Logo Collection Pot

Antwoord van Collection Pot

Hi Sophie,

Thank you for taking the time to share your experience. We're sorry to hear that what started as a straightforward way to collect for your teacher's gift ended up being a stressful experience.

We sincerely apologise for the technical issue that affected your bank transfer and the delay it caused. We completely understand how worrying it is when you're unable to access your funds, particularly when you're working to a deadline.

We're also sorry that you found it difficult to get timely support. As we're an email and live chat-based service, we don't currently offer phone support. Due to the exceptionally busy end-of-term period, we've received a much higher volume of enquiries than usual, which has unfortunately impacted our response times.

We appreciate your feedback, as it helps us identify where we need to improve both our platform and our support experience. We're sorry we didn't meet your expectations on this occasion, and we hope we'll have the opportunity to provide you with a smoother experience in the future.

Warm regards,
Customer Success Team

Beoordeeld met 1 van de 5 sterren

I am struggling to get the pot…

I am struggling to get the pot transfered to my bank. Despite several e.mails and a promise of it being transfered today, I still haven't received it.

21 juli 2026
Review zonder uitnodiging
Logo Collection Pot

Antwoord van Collection Pot

Hi Jackie,

Thank you for taking the time to leave a review. We're very sorry to hear about the delay you've experienced with your bank transfer.

We completely understand how frustrating this must be, especially after being advised that the transfer would be completed.

Please rest assured that our Payments Team is actively working on resolving this for you, and your case is being treated as a priority. We'll continue to keep you updated via email and will ensure the funds are transferred as soon as possible.

Thank you for your patience while we work to resolve this, and we sincerely apologise for the inconvenience caused.

Warm regards,
Customer Success Team

Beoordeeld met 3 van de 5 sterren

Slick but Devious

Collection Pot is a really slick tool to help manage your social work collections for leavers, baby showers, big birthdays etc. Its really easy to use and it takes the pain away from trying to organise this.

What I don't like is the constant prod from the application to want to take increasing fees off people when they are trying to contribute and the 'tips' thing at the end when you try and cash in the money. Suggesting that 50% of what has been contributed goes to the organiser is crazy and turns a socially-motivated exercise into a cynical transaction. Its not easy to bypass either.

So I'll continue to use Collection Pot but its reluctantly..l.

21 juli 2026
Logo Collection Pot

Antwoord van Collection Pot

Hi Chris,

Thanks for taking the time to share your feedback. We're really pleased to hear that you find Collection Pot easy to use and that it helps take some of the stress out of organising group collections.

We completely understand your comments around fees and the optional tip. We know that when people are collecting for a colleague, friend, or family member, they want the process to feel simple and transparent. The tip is optional and can be changed or removed before completing the transaction, but we appreciate your feedback that this could be clearer and easier to navigate.

We'd love the opportunity to provide you with a smoother experience next time.💛

Warm regards,
Customer Success Team

Beoordeeld met 1 van de 5 sterren

Very poor customer service

Unlike most other low star reviewers I don’t have a problem with paying fees for this service. It’s not unheard of for a business to charge money for a service. I do have a major problem with the substandard website…the chat function claims to have humans but no one replied to me all day despite trying in working hours. I then tried to transfer the balance, this took ages and kept failing. Finally managed that, I also tried to pay for the card with messages printed and posted to my colleague. This failed to work multiple times and now just gives me an error message. Again all this would be fine if the company replied and offered some customer support. I emailed the customer support earlier today and have heard nothing. This makes for a stressful and miserable customer experience. Honestly not only will I not be using this company again but I will also be warning those in my organisation of my poor experience.

17 juli 2026
Review zonder uitnodiging
Logo Collection Pot

Antwoord van Collection Pot

Hi Amy,

Thank you for taking the time to share your feedback. We're really sorry to hear how frustrating your experience has been, especially when you were trying to arrange a retirement gift and were working against a deadline.

We're pleased to hear that you were eventually able to transfer the balance, although we're sorry this was not a smooth process. We understand how stressful it can be when you're trying to complete something important and run into repeated errors.

We’ve looked into your contact history and couldn’t find any live chats coming through from your account in the last 24 hours. It’s possible there was a technical issue preventing your messages from reaching us, and we're sorry this left you feeling unsupported. We have since been in touch with you via email and provided assistance and a resolution to the issue.

We’re sorry again for the difficulties you experienced. Your feedback around the chat experience, redemption process and card ordering journey is really valuable, and we’ll be sharing it with the relevant teams to help us improve.

Warm regards,
Customer Success Team

Beoordeeld met 4 van de 5 sterren

I had no experience with collecting…

I had no experience with collecting contributions for a leaving gift before this, but using Collection Pot was really easy. The only problem I had, but could solve after a while, is how to verify myself through a driving license, etc. I had to repeat the process quite a few times. Otherwise super easy and felt safe.

18 juli 2026

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