Cotswold RAW Reviews 

I have bought Cotswold Raw before and had a good experience, but this time I consider that their customer service was atrocious. I have no problem with the product. I ordered puppy food on Friday, I understand that they do not send product on a Friday and so was not expecting delivery until Tuesday. I got no messages from DPD. Delivery didn’t arrive on Tuesday, so I tried to ring Cotswold but the phones are closed after 4.0pm. So rang Wednesday and was told by a very helpful person that DPD were having problems with my area. I was also told, after I explained that I couldn’t get any emergency food as no one local stocks the puppy food. I was told that they would try to chase DPD and if got no joy they would send me a repeat order to arrive on Thursday. Later on Wednesday I got a phone call to say that they had been unable to find my order with DPD and that they would be sending me a replacement on Thursday to arrive on Friday, I said I was not happy with this and that they had promised me the food on the next day and I would now have to go back out to buy more emergency food but that I couldn’t get puppy food. The person who phoned me was the same as earlier and again was very polite and sympathetic but said that this was what had been decided and all the couriers had been for the day. I feel that not only was a promise broken but there was no regard for my puppy’s health as I told them that the adult food, which was all I could get, did not sit well with my puppy and gave her a poorly stomach. I did tell the advisor that I felt their customer service was severely lacking and I was very unhappy with the way they had treated me. I was told she understood how I felt but could do nothing. I have my hands tied I have a young puppy who is growing fast, so I feel unable to change her food yet, but I am disappointed in their attitude and the service they provided. They didn’t even offer me a refund on the delivery charge

My Poodles love this dog food.
They are so fussy and after trying so many different raw food for them, finally I have found one they love

Their favourite is the raw sausages

A really nice quality raw dog food. My lad loves it and looks forward to more !

I’m really really pleased with the service and the quality of food provided by Cotswold RAW. The food always arrives as arranged and the people delivering it are very friendly. I buy the 1kg tubs and they are very well packaged- I haven’t had any issues with leakage that I’ve experienced with other providers. Most importantly of all, our fox red Labrador absolutely loves it and seems to have a very happy tummy! The ingredients are very fresh with a good mix of her favourite vegetables. I would definitely recommend!

Ordering was easy. The delivery man was very nice, and put a smile on my face first thing in the morning with him being funny!

Great quality food. The dogs love it.
Packaging isn’t great. Last delivery had 3 of the packets totally smashed up and open.

Supplied my dog's food for 8 years! Wonderful service, the food is great and our dog thrives on it - totally recommend

Great product, great service, enjoyed by all dogs

Box was delivered to home address. Well packaged. Our Standard Dachschund absolutely LOVES his new ‘nosh’. The plate is licked clean in seconds. We’ve noticed a huge improvement in his digestion. Very happy customers. Thank you!

Easy to order, well packaged and the dogs have already been enjoying the marrow bones. Will definitely be ordering again. Thanks.

Quick, efficient service, trustworthy and consistent food. My dogs love it and have thrived on it for many years.
Highly recommend.

Ordered delivered both with ease
Perfect

Always delivered on time and very helpful and pleasant drivers …

After being recommended the Cotswold raw dog company I was so looking forward to putting my one-year-olds onto this new diet. One dog tried it but gave up and the other one totally refused to eat. It went and sat in his bed. I had things to it to make it more appealing, but we’re just not interested. I bought some different varieties for them to try after opening two packets and I’m not touching neither I decided to give the rest away. The meat on opening was very bloody as not expect with raw food or not, and they did look you suspect things in it. I’m not a squeamish person but this did make me gag. All I would say is if you want to try it buy one packet and see how you get on and not waste a lot of money like I did.

Super easy to use and informative website, helpful staff and great delivery!

After three and a half years eating Cotswold Raw Rufus is proof!

Easy to use website. Next day delivery. Good communication from delivery team

Very efficient service . Notified when order just about to be delivered always so polite and helpful either by phone or e mail. Dog loves the food!!

The dogs love the food and are so excited when it is meal time. The order was delivered on time and to the correct location as requested. Can’t fault the product or service so far.