Countrywide Hearing Reviews 

146
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

Countrywide Hearing were extremely helpful and Niall Thomas there was very understanding when my mum lost her hearing aid. She was quickly put in touch with a local audiologist who was also very helpf... Toon meer

Beoordeeld met 5 van de 5 sterren

We were connected with Countrywide Hearing via our insurance company. The team were incredible, polite, knowledgeable and guided us through the process and consistently followed up at each step. They... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent company, knowledgeable very helpful and prompt replacement of my husbands hearing aids. Thank you Brandon whom we dealt with.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Husband lost hearing aids on holiday. Contacted insurance on return who then passed onto Countrywide. Absolutely brilliant service! From initial call from Polly everything was dealt with promptly, eff... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Oorarts
  2. Gehoorapparaten reparatieservice
  3. Audicien
  4. Tussenpersoon voor woningverzekering
  5. Verzekeraar

Geschreven door het bedrijf

Countrywide Hearing is the UK's leading hearing aid claim management specialist, providing validation, repair, replacement, and aftercare services. Since 2012, insurance companies and their clients have trusted us to deliver a seamless and efficient claims experience. As an award-winning and independent company, we are committed to putting our customers at the heart of everything we do, ensuring every hearing aid claim is handled with care, expertise, and professionalism. We combine exceptional in-house product knowledge with expert audiology support to provide the best possible outcomes for our clients. Our carefully selected audiologists offer appointments throughout the UK, either in the comfort of your own home or at a local clinic, delivering convenient, personalised care from claim validation through to replacement and aftercare.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

146 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(146)

42 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Outstanding service from day 1

Outstanding service from day 1. Communication, consultation, assessment, delivery and fitment where all top class from Countrywide Hearing. Highly recommend and will very happily recommend this company to family and friends should they ever need this type of service. Many thanks Muhammed and Constantin.

18 april 2025
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you John, we are so pleased we could help you. We'll be sure to pass along your thanks to Muhammed and Constantin.

Beoordeeld met 5 van de 5 sterren

After the worry of losing a hearing aid…

After the worry of losing a hearing aid everyone was helpful and very pleasant to deal with.
I have already recommended you to friends, even though they haven’t lost an aid!!

17 april 2025
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you Naomi, we are glad we could take some of the stress away! We'd be delighted to help any of your friends, thanks for the recommendation!

Beoordeeld met 4 van de 5 sterren

Hearing aid. Pre test and fitMy customer today worked out very well

My appointment today worked out very well. I was tested and fitted for my replacement aid. It was a very successful appointment from beginning to end.I now have to wait a week whilst my new product is manufactured. A very sucessful and professional consultation. Thanks

14 april 2025
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you Brian, great to hear you had a good experience.

Beoordeeld met 5 van de 5 sterren

kept me updated from start to finish…

kept me updated from start to finish got exactly same hearing aids i had lost did not wait to long would highly recommend did their best to make sure was not with out aids to long

1 april 2025
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thanks Janet, we are so pleased to hear we could help you quickly. Please don't hesitate to contact us if you need any further assistance.

Beoordeeld met 5 van de 5 sterren

Excellent service

I am very pleased with the speed and quality of service of replacing my lost hearing aid - both contact with the office in arranging today’s visit and the testing and setting my hearing aids have all been very professionally handled. A big thank you to Brandon in organising the visit and to Edward for his in depth audiology visit. Andy Hunt.

3 april 2025
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

We are very pleased we could assist you, Andy. I'll be sure to pass along your thanks to Brandon and Edward. Please don't hesitate to contact us if you need any further assistance.

Beoordeeld met 5 van de 5 sterren

Claim

My contact was Brandon and he was a friendly, efficient representative of
Countrywide hearing. My claim was dealt with so quickly. I have no hesitation.in recommending this company

19 december 2024
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you very much for your kind review, Brandon will be delighted to hear you are happy with the outcome. Please don't hesitate to contact us if you need any further assistance.

Beoordeeld met 5 van de 5 sterren

Constantin Kavadias of Homecare. In Safe Hands…

Constantin Kavadias of Homecare HearingLtd.
was outstanding.He was punctual,polite,caring and very understanding when I explained I had lost my hearing aids.He was efficient and very professional.
It was a quick and pleasant experience and also received my replacement hearing aids.

18 november 2024
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you Betty, we agree that Constantin is a very safe pair of hands! We are delighted to hear you had such a pleasant experience. Please don't hesitate to contact us if you need any further assistance.

Beoordeeld met 5 van de 5 sterren

I lost one of my hearing aids

I lost one of my hearing aids, so raised a claim with my home insurance company. My insurers referred me to Countrywide Hearing who have been brilliant. Thanks to Nial and Lauren who talked me through the process and made the arrangements for my replacement aids and home appointment. Dave my audiologist arrived on time on the day of my appointment, and very quickly tested my hearing and fitted my replacement aids expertly. Thank you all at Countrywide Hearing.

12 november 2024
Review zonder uitnodiging
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Antwoord van Countrywide Hearing

Thank you for your feedback Mr Wright, Niall and Lauren are delighted to hear they made the process clear and easy. I'll be sure to pass along your comments to Dave also. Please don't hesitate to contact us if you need any further assistance.

Beoordeeld met 5 van de 5 sterren

Superb service

Countrywide provided an excellent service. The communication was first class and the audiologist was very good and prompt. All sorted in a few days. I can’t thank countrywide enough for all they have done. My hearing aids are wonderful.

7 november 2024
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you very much for your feedback Christy, we are really pleased to hear it went smoothly and your new hearing aids are working wonderfully!

Beoordeeld met 5 van de 5 sterren

First Class

I used this company following an insurance claim and from the very start of the process through to the initial consultation, to the audiologist appointment at home to test and fit the new hearing aid the service was second to none. Very understanding and caring with my elderly mum, loaned her temp hearing aids which was great. Came back straight away when adjustments were needed. First class service highly recommended.

7 november 2024
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you Samantha, we really appreciate your feedback. We are glad we could help your mum and provide some loan aids for the duration of the replacement. Please don't hesitate to contact us if you need any further assistance.

Beoordeeld met 5 van de 5 sterren

Prompt, excellent service.

Prompt service following an insurance claim; from the initial consultation, to the audiologist appointment at home to test and fit the new hearing aid. Mohammed was very caring and respectful of my elderly relative. He also cleaned and paired the old hearing aid to match the new one and even informed us of apps and extra fitments that we could use to aid with the maintenance and care of the hearing aids, which our initial supplier failed to tell us! We were very impressed by the overall service we received from Countrywide Hearing.

5 november 2024
Review zonder uitnodiging
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Antwoord van Countrywide Hearing

Thank you Janice, we are delighted to hear about the extra care and attention Mohammed provided. Please don't hesitate to contact us if you need any further assistance.

Beoordeeld met 5 van de 5 sterren

Excellent visit.

Had a visit from Ian the audiologist from Slater Audiology yesterday .
Ian was very competent and after a hearing test my new hearing aid was fitted and is excellent.

4 november 2024
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you Brenda, we appreciate your feedback. I'll be sure to pass this along to Ian too. Please don't hesitate to contact us if you need any further assistance.

Beoordeeld met 5 van de 5 sterren

Helpful and efficient and reassuring

Helpful and efficient and reassuring. Appointed audiologist excellent. Made recovery from losing a hearing aid as painless as possible

21 oktober 2024
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you Mart, glad to hear things went smoothly for you. Please don't hesitate to contact us if you need any further assistance.

Beoordeeld met 3 van de 5 sterren

Worried about after care and product knowledge

It was good that the audiologist visited my home and he was a very friendly man.

However I am expecting a ' like for like ' replacement and currently that has not been achieved. Countrywide promised I would get that , which my previous provider( The Hearing Centre had agreed to) The hearing aids I have been given appear to have no program for tinnitus, which I had with the other hearing aids. The audiologist said tinnitus programs were uncommon. This is not what I was led to believe previously. He is going to find more information for me.

I was not confident he really was fully up to date with my hearing aids and I worry he was more interested in handing them over giving basic instructions and leaving. This was what I was warned might happen with a ' online provider

Currently I am not sure I will get the after care I got from my previous provider and i am concerned I might have made the wrong choice in going with Countrywide

17 oktober 2024
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

We are sorry to hear that your experience was not as you expected. Our Audiologists always provide follow up and aftercare appointments as part of the replacement to rectify any issues, such as those you described. We hope the resolution we reached was satisfactory, and would be happy to help any time in the future, should you need it.

Beoordeeld met 5 van de 5 sterren

Outstanding and friendly service

I was helping an elderly lady claim for a lost hearing aid. Niall could not have been more helpful and pleasant. I was extremely impressed with this company; they responded quickly and professionally and offer a fantastic service.

Other insurance companies would have much to learn from Countrywide Hearing!

9 oktober 2024
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you Elena, we are delighted to hear that Niall was able to assist you. If your friend needs any further support, please don't hesitate to contact us.

Beoordeeld met 5 van de 5 sterren

Sounds delightful are just that!

Very impressed with Rita of ‘Sounds delightful’ . She gave me a thorough hearing test and examination. She explained the procedure well and I felt a very valued customer. She was able to answer all of my questions and made sure I understood. I just felt she really cared. A lovely friend lady and I can’t thank her enough for such an excellent service.

30 september 2024
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you very much Susan, we'll pass this along to Rita who will be pleased to hear you had such a great experience. Please don't hesitate to contact us if you need any further assistance.

Beoordeeld met 5 van de 5 sterren

Hearing Aids Setup

The lady who came to our house was very professional explained what she was doing set the app up tested my wife's hearing and adjusted the hearing aids to suit. Would definitely recommend

23 september 2024
Review zonder uitnodiging
Logo Countrywide Hearing

Antwoord van Countrywide Hearing

Thank you Graham, we are so pleased to hear that we could help your wife. Please don't hesitate to contact us if you need any further assistance.

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