Culture Kings Reviews 

6.008
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Five stars! Yesterday I made a purchase through the app but realized my delivery address was wrong. I immediately messaged customer service via chat. Today, I woke up to the great news that they updat... Toon meer

Beoordeeld met 5 van de 5 sterren

I accidentally placed an order in the wrong size, I contacted culture kings as soon as I realised and got the best customer service from Donna. She was quick to respond and find a solution, she didn't... Toon meer

Beoordeeld met 5 van de 5 sterren

Gabby made my whole experience very easy, quick, simple and pleasant. She updated me along the way and was extremely polite and forthcoming with updates about my product replacement. She has been... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I accidentally put in the wrong size for my jeans I ordered yesterday and emailed culture kings about it. The next day, Alphonsine was generous enough to help me out and change the size to what I orig... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Winkelen en mode

Geschreven door het bedrijf

Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 22% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,9

Alle reviews

(6.008)

1.726 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Gabby from customer service was very…

Gabby from customer service was very helpful and fixed a problem i had with my shipping address.

1 oktober 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

Thanks so much for the kind review! We’re glad you had a great experience! 🙌

Beoordeeld met 5 van de 5 sterren

Ailean was able to help me with my order

Ailean was able to help me with my order when no one else was responding. I am super appreciative of the help, it truly has saved me from stressing over the one hour wait calls and getting no response when contacting the delivery service. They were timely and quick, taking not very much time after I placed the customer service request.

1 oktober 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

Thanks so much for the kind review! We’re glad you had a great experience! 🙌

Beoordeeld met 5 van de 5 sterren

Gabbys amazing customer service

I put through an order for 2 pairs of jeans for me and a mate and put through the wrong sizes, emailed them right away and Gabby was able to help me, i really appreciate how gabby was able to help me. Thank you!

2 oktober 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

Thanks for the awesome feedback! ⭐ So glad you enjoyed your experience with us!

Beoordeeld met 5 van de 5 sterren

Fantastic customer service

Fantastic customer service. I made an error with my order, however this was able to be resolved by the team before my order was shipped. A big thank you to Gabby who was able to fix the issue for me so quickly and sent a lovely email to let me know, much appreciated!

1 oktober 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

Thank you for the amazing review! We’re so glad our team could take care of you!

Beoordeeld met 5 van de 5 sterren

Literally immediate professional…

Literally immediate professional responce. Give Gabby a raise pls.

1 oktober 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

Thanks for the love! 🙌 So glad our team could make your experience a great one!

Beoordeeld met 5 van de 5 sterren

Donna was great cancelling my order

Donna was great cancelling my order . Great communication and customer service

30 september 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

Thanks for the love! 🙌 So glad our team could make your experience a great one!

Beoordeeld met 5 van de 5 sterren

Donna was very lovely dealing with my…

Donna was very lovely dealing with my issue as she took the effort to replacing my order with the correct size. She noticed it was possible to switch sizes before it was shipped out. I am very grateful of her!

29 september 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

Thanks for the love! 🙌 So glad our team could make your experience a great one!

Beoordeeld met 5 van de 5 sterren

Donna made the my experience with…

Donna made the my experience with Culture Kings very efficient. I will definitely continue shopping at Culture Kings.

28 september 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

Thanks so much for the 5 stars! We really appreciate your support! 🙌

Beoordeeld met 5 van de 5 sterren

I needed to modify more order and got a…

I needed to modify more order and got a email back very quickly , was very helpful and gave me options to help with my order process
Now I have my new order on the way

Really appreciate the help from Donna !

27 september 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

So glad you had a great experience! Thanks for the 5 stars! 🖤

Beoordeeld met 5 van de 5 sterren

Ordered a shirt to my old address and…

Ordered a shirt to my old address and needed it changed before it shipped out. Thanks to Gabby it was fixed before it went out! Thank you!

27 september 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

So glad you had a great experience! Thanks for the 5 stars! 🖤

Beoordeeld met 5 van de 5 sterren

Gabby is an absolute legend

Gabby is an absolute legend, super quick response to my request, super sweet and efficient. Like they literally took 1 minute to get back to me. Keep doing you Gabby x

28 september 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

We really appreciate the 5 stars! Thanks for shopping with us! 🖤

Beoordeeld met 5 van de 5 sterren

Great service

Great service. I ordered a shirt in the wrong size, emailed Culture Kings straight after the order was made and they were to stop the order and create a new one with the correct size shirt. Thanks team, love your work.

28 september 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

We really appreciate the 5 stars! Thanks for shopping with us! 🖤

Beoordeeld met 5 van de 5 sterren

Donna was amazing

Donna was amazing. I’m not sure if I’ve ever met a customer representative over email or even on the phone be this responsive. I thought it was a longshot as she definitely exceeded my expectations, she got back to me in less than 24 hours! That is crazy thank you so much, Donna. I will definitely be back shopping at culture Kings. I hope I get her every time if I come across any issues thank you so much again.. saved me a huge headache.
I’ve never had any issues with culture so this is no surprise to me, but I just wanted to show appreciation to your guys customer service team.

26 september 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

We really appreciate the 5 stars! Thanks for shopping with us! 🖤

Beoordeeld met 1 van de 5 sterren

Customer service is the WORST!

I've bought so many clothes from this company and the one time they mess up an order they couldn't fix or respond after multiple tickets open for customer service response. The last time Ill shop with them. Plus there are other companies that carry the same brands.

15 september 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

Hey Jason,

We’re really sorry to hear about your experience and completely understand your frustration. This is certainly not the experience we want for our customers.

We’d love the opportunity to look into what has happened and get this resolved for you. Please reach out to us at feedback@culturekings.com.au with your order details so our team can investigate and assist ASAP. 🙏

Beoordeeld met 5 van de 5 sterren

I placed an order online and…

I placed an order online and accidentally bought an item in the incorrect size, so I freaked out and sent an email to try get it changed asap. I’m so grateful that Ailean was fast to reply and resolved the issue for me with no hesitation.

26 september 2026
Review zonder uitnodiging
Logo Culture Kings

Antwoord van Culture Kings

Amazing! Thanks for taking the time to leave us a 5-star review! ⭐

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