Culture Kings Reviews 

Donna was incredibly helpful and was able to cancel the order for me without any hassle. She responded quickly, was friendly and made the whole process really easy.

Unfortunately I had to cancel a purchase that was made without my consent. Donna was amazing. She was super helpful and was really understanding to my predicament. Giving me a level of service that showed real customer care. Thank you Donna.

Donna was the best help ever I was sent out the wrong item and Donna fixed my problem straight away with a quick response with great communication!Donna you are an absolute superstar!!!!Thankyou again best customer service!!

I had a quick and stress free response from Culture Kings regarding changing my shipping address as I’ve moved and the support given was awesome from Donna.
Thank you Donna 😊

I needed a address change and Donna got back to me in a timely manner. I appreciate the help!

I ordered a birthday present for my partner and during our dinner he had mentioned how he bought the exact product I had ordered him a few hours ago and as soon as I knew Ailean was so helpful and fast at cancelling my order under my request! Thanks to Ailean it made my failed present turn into a pleasant and hassle free experience ! Thank you!

Appreciate Donna for going above and beyond to fix an issue with my order

Ailean made it more then easy to update my shipping address after already placing the order.

I had accidentally ordered the wrong shoe size online and contacted customer service to cancel my order. Donna was incredibly helpful, friendly and understanding. She quickly helped me cancel the order without any hassle and made the whole process so easy. I really appreciate her excellent customer service and support. Thank you so much, Donna! 😊

The fact l wasnt left days or even hours awaiting a reply, an stressing its was going to a address that doesnt exist..
Thank you..

I inadvertently put the wrong size on an order, which I didn’t notice until I read the order confirmation. I immediately sent an email and Donna replied. She went to the packing area, pulled the order, then changed the order for the correct size, and sent me an email confirming it was done with the new order number. You usually don’t get service like that. She was fantastic. I recommend ordering with Culture Kings.

Donna helped change my address when I didn’t notice the auto fill in put in an old address

I ordered a 49ers Melbourne cap... they sent me Rams cap instead. The 49ers cap is now out of stock.
I have been in a frustrating loop with AI 'support' bots that offer no help and there are no real people to speak to. Culture Kings have stuffed up and now won't respond. Apparently, it will take up to two days to even reply to me.
Also - the feedback on their store site also goes into a loop that never lands anywhere to provide feedback.

Editing the order was simple and hassle free. After accidentally choosing the wrong size, the team responded immediately and updated my order before it was dispatched. A special thank you to Donna for her prompt assistance and excellent customer service. Highly appreciated!

Incredibly quick on the reply and fixing my stupid mistake.

I wrongly ordered a pair of earrings and Donna was very quick to get back to my email and resolve my issue. I’m very grateful.

Donna!!! Thank you. I’m a loyal customer and I purchased more shoes!! In my own error I hit the wrong size and was processed! I contacted support and literally the next morning I had a reply from Donna. I feel Donna went above and beyond for me and it’s greatly appreciated to get top service!!

Amazing experience, I had ordered the wrong size for one of my items but didn’t realize until after I’d placed the order. I messaged the number on the website and luckily Donna answered. She got it fixed for me way quicker than I’d expected and saved me the return and reorder process. Thank you so much Donna!!

Because of my Google pay my shipping address filled itself with my old address and I sent email to change my shipping address after working hours but before I woke up Drisana from customer service had already changed my shipping address and had a email confirming it.

Great support from Drisana at Culture Kings. She updated my shipping address immediately and confirmed everything. Fast and professional. Highly recommend.