cycleGuard provided very good insurance cover for fairly severe accidental damage to my previous road bike, when I hit a pothole whilst cycling down a hill in the rain. Their "New for Old" policy co... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick... Toon meer
Having insurance from a company that knows the problems cyclists face on the road each day from other road uses. The possibility your bike can be stolen or damage without warning. It gives a reducti... Toon meer
Had a great experience with Sharon with my claim. Living in London can be stressful especially when owning a valuable bike that you commute to work with. My one got stolen and Sharon was really helpfu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Providing insurance for the UK's cyclists for over 20 years
Contactgegevens
Verenigd Koninkrijk
- www.cycleguard.co.uk
4,5
Uitstekend
665 reviews
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cycleGuard have been insuring my biking…
cycleGuard have been insuring my biking for a number of years and I have found their service excellent.
3 februari 2023
A lucky escape!
Just as well I never needed to claim.....it was hard enough to cancel my automatic renewal as it was totally uncompetitive. Easy to sign up for very difficult to leave, complete lack of customer response/support - really glad I never needed to file a claim! Despite what they claim below having followed them instructions on the website 3 times I still have no confirmation....2 emails and no time to wait in a queue for the call centre..... Easy.... No not really!
3 februari 2023
Review zonder uitnodiging
Antwoord van cycleGuard
Hi Mike
Thank you for taking the time to leave us a review.
We are sorry to hear that you were unhappy with your renewal and that you struggled to cancel the policy.
It is quick and easy to cancel a renewal as it can be done via email, via the contact centre (Monday - Saturday) or via the cycleGuard website.
We have a high level of claims satisfaction so had you ever needed to make a valid claim, which fortunately for you never arose, then we would have dealt with it quickly and efficiently as we do for many other customers.
We hope you managed to find an alternative provider for your cycle insurance and that you continue to enjoy the ride.
Thanks
The cycleGuard Team
They will try hard to not to pay your claim
When one of the two bikes was stolen, they did everything they could to not pay the claim. I had to make a complaint to demonstrate that the rejection reason was not valid. They accepted the complaint and then found another reason to not to pay the claim. At that point I clearly stated that I would not renew my insurance, but they automatically renewed my policy.. covering TWO bikes!
1 februari 2023
Antwoord van cycleGuard
Hi Ronni
I believe that you have been in contact with our customer service team who have worked this one through for you.
If you do need anything else though then please do reach back out to us and we will be happy to help.
Thanks
The cycleGuard Team
Stolen bike
I felt that the company was more than helpful..kept me notified of the on going process and a speedy result was settled.
My experience was great and am happy to be using the company..recommended
30 januari 2023
Review zonder uitnodiging
Straight forward and easy to use.
10 januari 2023
Very helpful and active
19 januari 2023
Great bike so far
Great bike so far, only had it for a week, bike came well boxed and easy to assemble, battery range could be better and brakes are a little noisy. Other than that great bike 🙂
21 januari 2023
It was very quick to get insured with…
It was very quick to get insured with cycle guard bike insurance, plus it was hassle free and the premium was very affordable for the cover I got.
10 januari 2023
Seems reasonable but never had to claim
Had cycle guard for roughly 3 years, never needed to make a claim but it seemed reasonably priced. Bike has gone down in value and use, however price of cover has gone up so I have cancelled it. The online portal did not work to cancel but the team were very helpful when emailed.
I've given it 3 out of 5 because the price rise didn't make sense, I probably would of continued paying existing price just because it can be hassle cancelling, the online portal didn't work and most importantly I've never claimed so hard to give an accurate review of the company for what you need it for.
10 januari 2023
Antwoord van cycleGuard
Hi Edward
Thank you for taking the time to leave a review.
We are sorry to hear that you were unhappy with your renewal quote. Unfortunately the rates are subject to factors such as inflation and increased claims within the market which leads to pricing increasing over time.
Its not possible to cancel within the online portal but you can do this via email or over the phone.
If you do ever find yourself in need of cycle insurance moving forward we would love to hear back from you.
Happy cycling
The cycleGuard Team
Very fast, thorough and helpful
Very fast, thorough and helpful.
9 januari 2023
Review zonder uitnodiging
It is simple but have not received the…
It is simple but have not received the docs yet.
29 december 2022
Antwoord van cycleGuard
Hi Shirley
Thanks for reaching out via Trustpilot.
The documents were emailed out to you on the 29th when the policy was taken up but we are going to resend them for you today.
Its worth checking your junk folder as sometimes we do find emails to customers finding their way into that folder.
They should be with you before midday but if you haven't had them through by the end of the day then please call us on 0333 004 3444 and we can check the email address you have provided.
Thanks
The cycleGuard Team
Straightforward
6 januari 2023
Easy renewal
4 januari 2023
Dealt quickly with my claim
Dean from cycleGuard dealt with my claim in no time, making the whole process less stressful. From my experience so far, I do recommend cycleGuard. Thank you.
19 december 2022
Review zonder uitnodiging
Enormous excess fees
Initially I was paying around £11 a month and then my bike was stolen. They approved my claim and rose the monthly payment to £18 in the next year which was kind of fair and I did not question it. I paid it for another year and a half. Recently I needed to do the repairs costing £250. I found out that my excess is now £200! So paying them £216 a year and not being able to get a fair damage cover just doesn't make any sense. Cancelled and moved on to a different provider.
15 december 2022
Review zonder uitnodiging
Antwoord van cycleGuard
Hi Julia
Thanks for taking the time to post a review on Trustpilot.
As you've quite rightly said, insurance will generally increase in line with the associated risk so if an individual makes a claim, or multiple claims, the annual premium will increase.
With regards to the excess, we operate a sliding scale depending on the claim level:
Under £1,499 = £50
Between £1,500 and £2,999 = £100
Between £3,000 and £4,999 = £150
Over £5,000 = £200
Looking at your review it would appear that your claim was in the lower bracket so would not have been £200.
Please do feel free to reach out to our claims team to discuss further but if you do decide to move to another insurer then it is worth checking their excess levels.
Thanks
The cycleGuard Team
Mountain bike insurance
Hi I found the experience of using the cycle guard website absolutely fabulous, great value and also fantastic experience. Thanks
25 november 2022
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