Derails Reviews 

I have used this company for quite a while now. In all my dealings with them, I cannot fault them at all. Always, very helpful when I have needed to contact them either by email or phone. I will continue to use them in the future.

What a great retailer Drails are, I phoned them to check that a particular I wanted was available, the person I spoke to was very friendly and polite and assured me that the item I was after was available, my order reached me in full working order and was packaged extremely well and to top it off a small packet of biscuits were also sent, I’d just like to say it was an excellent overall experience, many thanks to the Drails team and I will be shopping with them again and very soon.

2nd order from the guys at Derails and have to say the experience is a really good one - easy online ordering with excellent communication and dispatching.
This is becoming my go-to supplier when my local store does not have the stock.
The only improvement for me personally would be the facility for Apple Pay, other than that a great company.

I have ordered quite a few times from Derails and have always experienced fast dispatch and good communication on order updates as well as very good packaging that is not overkill. What’s most surprising is some of their prices are cheaper than the big retailers. I will definitely continue to use and support Derails in the future.

I'm absolutely delighted with the service I've had from Derails. Rapid service and everything ordered was spot-on in the package when it arrived. This is as good as it gets with online ordering. Great prices too! Don't hesitate before using this company!

I've ordered many times over the years, great prices, great service, good communication and items are always well packed. Except for occasional items they don't stock, I wouldn't go anywhere else!

Brilliant customer service. Ordered on Friday afternoon arrived Saturday lunchtime. Very well packaged and communication along the way on the status of the delivery as the two parcels were making their own routes!
Superb support and really pleased with the service - love the biscuits they will provide fuel for track laying.
Highly recommended.

Great friendly & professional service from Dan & team at Derails. Good prices in comparison to competitors. Just placed & received my 3rd order from them - arrived within 48hours with biodegradable packaging. Will be using again soon.

My first order with these guys at Derails and impressed with the quick service and delivery of some Kadee couplings and magnets.
Will definitely place further orders based on this positive experience

I’m completely new to the model railway hobby and Danny at Derail has been an absolute star with me. I made a large order for track and he called to ask If I needed any more as I had ordered the maximum 12 pieces. I asked a question about electrofrog points and he helpfully directed me a website with a thorough explanation on DCC wiring as well as the additional items I’ll require. Honestly, an absolute gent! Highly recommended.

I placed a fairly large order on Wednesday 28th May. Julie let me know that unfortunately they didn't have the full quantity of pre-wired fishplates that I ordered and refunded me for the 1 pack. The order arrived the next day in 2 parcels and were both well packed. Included in the one package was a packet of biscuits as a thank you for the purchase, we found this a lovely touch. I have used Derails on several occasions and have always been pleased with the service they provide. If you are looking for a reliable model railway shop you can't go wrong with Derails.

Another great transaction from Dan. He must be telepathic because I'm sure the order arrived before I placed it! To NE Scotland.

Having ordered from this company a number of times since I found them on line I have always found their customer service excellent. Orders of in stock items are turned around very quickly, with my most recent order I was pleasantly surprised to receive completion of that order before Christmas when I had resigned myself to waiting until the new year having ordered quite late in the day.

Deliveries are always securely packaged but not overly so. Information on the status of the order was given frequently and up to date.

Overall an excellent experience with Derails each time I've ordered from them and I'm very happy to recommend them as a supplier of model rail equipment.

Top quality customer service. Parcel was late, not Derails fault, but they kept me fully informed sorted it out and even refunded the delivery fee. When it did arrive it was very safely packaged and was a bargain as well

Good company at great competitive prices my new go to dealer.

Truly an excellent shop. Dan and Julie go the extra mile and communications are superb. This is my first port of call for locomotives and such.

My go-to supplier for my model railway bits n bobs! Very good prices backed up by a very fast turnaround and if your order is above just £20, Standard Delivery is free!! Their stock levels are very good and the excellent Customer Service keeps you informed of the progress of your order. Very highly recommended!

Excellent stock availability for what I needed and good value including free delivery.
Good communications throughout and products well packed and delivered quickly. Will definitely use again.

Excellent and friendly service. Models are always despatched very quickly with progress update emails during the process. Very good aftercare and follow-up service as well. Highly recommended.

Used Derails first a year or so ago mainly because of the price of the items, but also the free postage (over £20). Delivery, communication, price all great. Have since visited the shop several times and staff are always helpful and up for a laugh.
Can't recommend them enough. 10/10