Destination2 Reviews 

Nadine was absolutely amazing!I was organizing surprise 50th for my husband I found destination 2 with the best deals and customer service , working outside of their hours making sure we get the best offer!!! I can’t wait for our dream vacation and to see my husband face when we reach the dream come true destination 😍🤗🥳 thank you Nadine for all that you do, 2027 is going to be the best year ever thanks to you 🙏

Preeti I cannot thank her enough . her customer service was fantastic. She listened to exactly what we wanted and put a fantastic package together I would not hesitate to use your company again .

We found a great deal with Destination 2 for our stay in Dubai,and the rep(Nadine) was very knowledgeable, pleasant and very helpful.

On the ball, knew the facts, very helpful, just what a customer is looking for

Probably the worst company I have ever used
Long story but will cut it short
Wifey and I wedding anniversary looking for nice hotel before we went on cruise from Athens
Booked via phone call was told if I reserved it I could check everything out and get back to them if not happy
Hotel that we was booked into was the art hotel it was a really poor needed work in the rooms and the pool was awful
So I asked if we could swap this was 3 months before we went after they had told us to send them a hotel that we. Could swap it to
Unfortunately when we did what we were asked to do they told us that the hotel was non refundable for the 2 nights prior to the cruise but the night we got back was ok
Don’t understand why tbh but they told me that the hotel would be ok
So we took there word for it and when we got there low and behold it was awful mould on the walls window frame in the room Room rotten bathroom door was awful
We rang destination 2 to let them know and there wasn’t much help
Ended up leaving the room after about 10 mins even the twin beds that was put together were 2 different heights
All I wanted was my money back in the end I tried to claim through my credit card company with no luck
I’ve given up now after sending 30 emails plus
Will never use them again

EDIT

Following on from D2 response below. D2 that was just the sort of noncommittal response I expected based on your responses to other travellers issues below. I can confirm we have spoken with Etihad on numerous occasions to rectify this- they said a communication was sent out on the 9th September confirming ANY changes/ seat pref/ meals etc would have to be made through the third party. Third party suppliers are the ones who have booking access as they have purposely blocked our ability to make changes. Why do you not know about this? Why when we have called you and spoken to different agents have we got a different story? And I would have thought booking a meal for the flight and being able to check in and access our booking is the bare minimum with the money we have paid. Etihad repeatedly say you can do this for us? So which is it? As it's clear that no-one knows what is going on?

We recently booked our first holiday through D2. They were competitive and the process of booking with the agent was easy. However, since paying the full amount, we wanted to select seats on our flight (my partner has had knee surgery so needs an aisle seat) and also food preferences due to allergies and some extra baggage. We have been unable to access our booking via the Etihad website, and we were initially told by D2 that there was an issue with their website. However, several weeks have passed and we are still unable to access our booking. We called Etihad who claimed there is nothing wrong with the website and it is in fact D2 that need to sort our seats etc. D2, claim this is not the case and claim it's the other way around. D2 maintain the website is down. We have received different answers depending on who we have called and at this point in time we're at our whits end and don't know who to believe. We have also been told by Etihad that third party bookings fall on the booking company to sort out our seats et cetera for us due to a policy change, again D2 claim this is not the case. We have been going round and round in circles for a few weeks now- quite frankly it's stress we haven't needed and if there was an option to fully cancel the holiday and get a refund we absolutely would do at this point in time, as D2 are not providing the service we have booked. We just have to turn up to the airport on the day, presumably to not be sitting next to each other, possibly not getting fed on an 11hr flight because of allergies/ dietary preferences, is simply not acceptable. If it is a website issue I cannot believe such a large company would leave customers in limbo for what has been several weeks now. I would really be mindful when booking with D2 I have no faith in them and at this point in time concerned whether we even have flights booked.

Very good knowledgeable service

Great rate and came back promptly with confirmation of my booking.

Easy website to use, instant confirmation of booking.
Email sent to me with passcodes etc to access the app but they did not work!!!

Good prices easy navigation of website

Wow! I am very impressed with destination2. The website is super easy to navigate and all of the vacations can be fully customized. I needed help with making a payment since I'm a resident of Canada. I called the customer service to get some help with that. I'm very grateful to Joseph for navigating this for me. Service was fantastic, quick and with no issues. Thank you very much and I'm looking forward to my vacation.

Excellent service and prompt, courteous follow-up.
Just like the good ol' days!

Great deal on a 5* hotel holiday
Good website and easy procedure 👍

I always book with Destination2, they are often the best deal and in particular, Preeti Kaur is incredibly knowledgeable, helpful and efficient. 5*

Joseph was very accommodating, easy to communicate with and was happy to help me with any options that I enquired about.

My experience was good

Disappointing baggage arrangements and unexpected costs

I booked a multi-centre holiday through Destination2. Our international flight allowance was 25kg each—50kg between two passengers—but our domestic flight from Bangkok to Krabi allowed only 20kg each, a total of 40kg.

We travelled with 50kg of luggage and then faced excess baggage charges on the domestic flight. We also had approximately £150 worth of products confiscated from our hand luggage at airport security.

I feel the lower baggage allowance on the connecting flight should have been clearly highlighted during booking, with an option to arrange additional luggage beforehand.

Destination2 has responded to my complaint stating that the 20kg-per-person allowance was included in our travel documents and declining responsibility for the costs. I remain disappointed with the arrangements and the response to my complaint.

My advice to other customers is to check the baggage allowance for every individual flight, including domestic connections, rather than assume the same allowance applies throughout the holiday.

Finn was absolutely brilliant nothing was a problem for her made the booking experience so simple and easy would definitely speak to her again to book a holiday

We booked a Thailand Triple holiday with extra nights for four adults through Nadine who was very helpful, friendly and patient. She made the whole experience much easier than we had expected and provided us with various options.

Thank you Nadine, we're looking forward to our trip :)