Destination2 Reviews 

Easy website to use, instant confirmation of booking.
Email sent to me with passcodes etc to access the app but they did not work!!!

Good prices easy navigation of website

Wow! I am very impressed with destination2. The website is super easy to navigate and all of the vacations can be fully customized. I needed help with making a payment since I'm a resident of Canada. I called the customer service to get some help with that. I'm very grateful to Joseph for navigating this for me. Service was fantastic, quick and with no issues. Thank you very much and I'm looking forward to my vacation.

Excellent service and prompt, courteous follow-up.
Just like the good ol' days!

Great deal on a 5* hotel holiday
Good website and easy procedure 👍

I always book with Destination2, they are often the best deal and in particular, Preeti Kaur is incredibly knowledgeable, helpful and efficient. 5*

Joseph was very accommodating, easy to communicate with and was happy to help me with any options that I enquired about.

My experience was good

Disappointing baggage arrangements and unexpected costs

I booked a multi-centre holiday through Destination2. Our international flight allowance was 25kg each—50kg between two passengers—but our domestic flight from Bangkok to Krabi allowed only 20kg each, a total of 40kg.

We travelled with 50kg of luggage and then faced excess baggage charges on the domestic flight. We also had approximately £150 worth of products confiscated from our hand luggage at airport security.

I feel the lower baggage allowance on the connecting flight should have been clearly highlighted during booking, with an option to arrange additional luggage beforehand.

Destination2 has responded to my complaint stating that the 20kg-per-person allowance was included in our travel documents and declining responsibility for the costs. I remain disappointed with the arrangements and the response to my complaint.

My advice to other customers is to check the baggage allowance for every individual flight, including domestic connections, rather than assume the same allowance applies throughout the holiday.

Finn was absolutely brilliant nothing was a problem for her made the booking experience so simple and easy would definitely speak to her again to book a holiday

We booked a Thailand Triple holiday with extra nights for four adults through Nadine who was very helpful, friendly and patient. She made the whole experience much easier than we had expected and provided us with various options.

Thank you Nadine, we're looking forward to our trip :)

Great service and friendly service from Nadine.

This is our first time booking with Destination 2, Our booking agent was Finn , I couldn’t recommend her enough! Was very helpful answered all our questions and queries we had was very polite and informative the booking process was smooth and by the end of booking the holiday we were even more excited for the upcoming trip! Thank you Finn who also tailor made our holiday specifications and booked us different accommodation so we could experience both ! Can’t wait!!!

Nadine at Destination2 sorted out my last minute holiday to the Maldives. She was super friendly and helpful. Don't bother booking online, you are much better to phone up a lovely human, like Nadine;)

Very easy to make the booking with responsive staff.

Very helpful

John was very good and explained everything in detail in my opinion he’s an extremely travel agent which also in my opinion is very hard to find nowadays. Really really good. Look forward to booking more holidays with him. And only him. We were told to speak with Gavin. Not once did he ever have the decency to call me back. I’m sticking with John.

This is an honest review of our experience with Destination2.
We tried to get TUI to arrange a multicentre holiday for 3 adults in Thailand, however we had no confidence in their ability to do this, either via their website or after visiting 2 TUI shops.
We therefore gave Destination2 a chance to arrange the holiday for us. We made an initial enquiry with them and immediately received a contact from one of their sales agents. He was very knowledgeable and put together a package that suited everything we wanted including the flights we wanted from Manchester. He recommended a different centre for the 1st part of our holiday (Kata Beach) rather than the one we asked TUI to arrange. This was a far better option.
We would give the sales agent and sales process a 5 star review.
The holiday has been completed and all parts delivered as per the booking. The transfers arrived before the due times, so no panic as to whether they would turn up.
Unfortunately the after sales service of Destination2 does let the firm down a bit. One of the transfers was missing form the travel documents, and we had to get the original sales agent involved to rectify this.
The firms online portal is below par and we initially received messages that we had no booking (concerning for a 1st time booking). If you have a query regarding your holiday you are expected to email the customer service department and will not receive a response for 7 days.
There is also a service charge for accepting payments when you need to pay the balance of your holiday. This discourages you from paying in instalments.
I have read a number of reviews from customers who have had holidays cancelled in the middle east due to the Iran conflict and the delay in receiving refunds. I think some of these reviews are unfair, we had a similar experience at the start of Covid with TUI.
I think Destination2 should invest more in their after sales service, as this is reason for a number of bad reviews they receive and why some people say they would not use them again.
We wanted to see how this holiday went before we decide whether to use them again. The holiday was delivered as we expected, so will be asking them to see if they can put a similar package together for 2027, plus other holidays we are planning. We will then decide whether to use Destination2 again.

Phil is the most amazing travel agent & we continue to book with him for ease & value & I also recommend him to everyone I know or meet for his exceptional customer service skills 5*