Excellent Support Really happy with the support I received tonight. I had recently moved our business website and email hosting over to Digital Pacific and was having trouble getting our em... Toon meer
Bedrijf heeft geantwoord
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The guys at Panthur were great and professional, and helped me reinstate my website after I’d cancelled my service because I needed to retrieve some files I hadn’t realised would be deleted. I di... Toon meer
Bedrijf heeft geantwoord
Aswin assisted us with some PHP issue for our website. Digital Pacific always respond fast and their techs are very communicative and friendly. They are always available at the most odd times and that... Toon meer
Bedrijf heeft geantwoord
Failed to resolve a technical problem in the email service that they themselves set up for me to subscribe to. Seemed to wash their hands of the issue but sent a continuous flood of "thanks for your... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contactgegevens
60 Pitt St, 2000, Sydney, Australië
- 1300 694 678
- www.digitalpacific.com.au
4,2
Goed
812 reviews
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DNS and mail configuration in cPanel
I was having issues with the valid email setup of SMTP mail in cPanel. After logging a job with Digital Pacific this was quickly resolved by senior system administrators – all working perfectly now.
26 mei 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Tim,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear that our support team were able to quickly resolve your SMTP email configuration issue in cPanel. It's wonderful to know that your DNS and mail settings are now working perfectly and that the assistance provided met your expectations.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Problem fixed in minutes
Aswin was able to fix my problem within minutes and instruct me how to complete the task next time. Excellent service - thank you
30 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Fee,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Aswin. It's wonderful to know that Aswin was able to resolve your issue within minutes while also taking the time to explain how you can complete the task yourself in the future. Providing prompt, helpful, and informative support is exactly the experience we strive to deliver.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Had a great experience
Had a great experience. Thanks so much to Shradha.
30 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Warren,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear that you had a great experience with Shradha. It's wonderful to know that the support you received met your expectations.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Megha
Megha, was extremely helpful and informative. She assisted with savings for the company and was prompt in actioningour requests.
30 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Nikki,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Quick Problem Solve
Support team identified problem straight away and gave me time to fix my end.
23 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Kerri,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Long term relationship
Have been with this company for many years now and they have been easy to deal with especially when I needed support. Highly recommend
29 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Mike,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear that you've been with Digital Pacific for many years and that we've consistently made your experience easy and hassle-free. It's especially rewarding to know that our support team has been there to assist you whenever you've needed help.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Sorayda and the team at DP made our…
Sorayda and the team at DP made our hosting transfer from a Dedicated server to VP Server very easy. The team were responsive and assisted throughout the migration. Thank you. Caramel Creative
28 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Aaron,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Great Service
The service with Digital Pacific has always been great, great tech support highly recommend these guys.
Shree was very helpful with questions regarding setting up email hosting for my wife's business.
29 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Ervo,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Responsive support.
Responsive support.
Always promptly help me overcome external challenges such as repeated Microsoft barriers to email sending.
20 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi David,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear that our support team has been responsive and able to assist you promptly, especially in overcoming external challenges such as Microsoft email sending restrictions.
It is our commitment to provide the best-in-class customer experience. Rest assured that we will continue striving every day to deliver reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Support was A1
Support was A1. I was only in queue for a minute and then Kathlene very quickly found the issue with my website and solved it.Excellent customer service!!
28 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Eon,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
The procedure was handled beautifully…
The procedure was handled beautifully from people that knew what they were doing. All communication was done quickly allowing for a smooth update with no downtime. A delight to work with.
14 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Mark,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Service was fast and resolved the issue…
Service was fast and resolved the issue with the minimum of fuss.
27 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Mark,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Almost immediate response to the issue…
Almost immediate response to the issue at hand. The problem and how it was resolved were communicated in a clear and understanding manner. All with a tone of friendliness and care. I highly recommend this organisation.
24 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Rex,
Thank you so much for taking the time to post such a thoughtful review.
We're delighted to hear that you received prompt assistance and that the issue was resolved quickly. It's especially rewarding to know that our team was able to communicate the solution clearly while providing friendly and caring support throughout the process.
It is our commitment to provide the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Aswin 5 star chat support
Aswin at Digitial Pacific chat support helped resolve issue with DNS propagation within minutes. Very helpful. Thank you guys!
27 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Tina,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your excellent experience with Aswin. It's great to know that he was able to resolve your DNS propagation issue within minutes and provide prompt and helpful support.
It is our commitment to provide the best-in-class customer experience. Rest assured that we will continue striving every day to deliver reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Aswin was very helpfull today
Aswin was very helpfull today. Very quick reponses, perfect because exactly what i was quering was resolved. No fuss No drama . Just efficient.
27 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Customer,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear that Aswin was able to assist you so efficiently. It's great to know that your query was resolved quickly, with clear communication and no unnecessary hassle.
It is our commitment to provide the best-in-class customer experience. Rest assured that we will continue striving every day to deliver reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
terrific service
Quick, succinct response. Simple and easy to deal with as always. I have been a customer for over 10 years, they always solve any query quickly and clearly
27 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Scott,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear that you've consistently found our support to be quick, clear, and easy to work with. It means a great deal to us to have earned your trust over the past 10 years, and we're grateful for your continued loyalty. Knowing that we've been able to resolve your queries promptly and effectively is exactly the kind of experience we strive to deliver.
It is our commitment to provide the best-in-class customer experience. Rest assured that we will continue working hard every day to deliver reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Reliable service
Reliable service. Fair pricing. Quick response from technical department. Very good customer service.
27 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Ren,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Great customer service from Aswin
Great customer service from Aswin. Attentive, kept me updating on what was going on and helped me through every step of what i needed. Answered all my questions.
:)
24 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Betim,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Not a customer, but got good service
Haven't got an account with them yet, but had many questions for Aswin, the support, and he handled them well and answered all of my questions.
24 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Serena,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
help in paying outstanding invoice
I have lost all my money in a scam and needed some help with the web hosting invoice. CK James D helped me via email and Megha helped explain things to me such that I have reverted to monthly payment until such time as I can afford to convert back to annual.
24 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi David,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
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