Called out engineer for faulty burner on gas cooker. He turned up and said it was faulty didn't event try to examine parts properly, turned up with no tools and asked to borrow brushes. This service i... Toon meer
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Aaron, the service engineer from Dolphin Appliance Care came to fix a problem with my fridge freezer. He was well prepared and very skilled. Did a great job. I would reccomend him for all service requ... Toon meer
We had a problem with our washing machine flooding the floor! We reported the problem and was informed the time of day the engineer would arrive. He arrived and had a very pleasant manner and soon fi... Toon meer
Reference Job 121513: CDA FRIDGE FREEZER Engineer Aaron from Dolphin was booked directly by CDA. On the same day we received a confirmation email of our appointment for two days later.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Contactgegevens
21 Regal Drive, CB7 5BE, Ely, Verenigd Koninkrijk
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Uitstekend
251 reviews
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SMEG report by Aaron
Second visit today from Aaron, the sixth in total over 18 months from Dolphin to try and fix our SMEG cooker.
On this occasion he was completing a report for SMEG explaining the cooker was not repairable.
Great guy, arrived on time, polite, and really helpful with tips for future cooker options when we go all electric in the future.
Fingers crossed SMEG accept his report. It means another SMEG cooker but hopefully a new one lasts a couple of years !
12 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Peter,
Thank you for taking the time to share your feedback. While we’re sorry to hear about the ongoing issues with your cooker, we’re pleased that Aaron was able to provide a thorough assessment and support you with the necessary report. It’s great to know he arrived on time, was helpful, and offered useful advice for the future. Your kind comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Superb service
Our appliance was repaired by a orifessional and experienced engineer
12 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Maggie,
Thank you for your feedback. We’re delighted to hear that your appliance was repaired by a professional and experienced engineer. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Quick and Efficient Service Engineer
Aaron arrived early, he sorted the problem quickly and efficiently explaining what had happened and how it was fixed. We found Aaron very polite and knowledgeable concerning his trade. Many thanks 😊
11 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Karen,
Thank you for your kind feedback. We’re pleased to hear that Aaron arrived early, resolved the issue efficiently, and clearly explained the repair. It’s great to know his polite and knowledgeable approach made a positive impression. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Two lovely engineers
Two lovely engineers, really thorough. Dolphin should be proud of them.
9 februari 2026
Antwoord van Dolphin Appliance Care Limited
Dear Sharon,
Thank you for your kind feedback. We’re delighted to hear that both engineers provided a thorough and positive experience. Your comments mean a great deal, and we’re certainly proud of the team.
Kind Regards,
Dolphin Appliance Care
Great Customer Service
I had my tumble drier fixed today by Aaron. This was a return visit as the part needed wasn't available first time and both visits were spot on. I was informed of the time window, and arrival times beforehand. Aaron was polite, knowledgeable and thorough... even gave me tips on keeping another appliance running well. No complaints at all.
9 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Rhiannon,
Thank you for your kind feedback. We’re pleased to hear that both visits were handled smoothly and that Aaron kept you well informed throughout. It’s great to know his knowledge and thorough approach made a positive impression, and that his advice was helpful beyond the repair itself. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Aaron revirew - Elica Star fan
Aaron very pleasant and despite the challenges of the fix, took it on very patiently and with good humour.
Only negative of the experience was that we were told up front that the service fee covered everything except parts costs, including return visit, then when arranging the return visit to fit the part we were told there was a further charge applicable as it would take extra time. This is not a criticism of the engineer, just a disappointment that the extra charge was not mentioned up front.
5 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Kre ,
Thank you for your balanced and thoughtful feedback. We’re very pleased to hear that Aaron approached the repair with patience and professionalism despite the challenges involved, we’ll be sure to pass your kind comments on to him.
We’re sorry for the disappointment regarding the additional charge. Clear communication around service fees and any potential further costs is important to us, and we understand how frustrating it can be if expectations are not fully aligned from the outset. Your feedback is helpful and will be used to review how we explain possible return visit scenarios going forward.
We appreciate you taking the time to share your experience.
Kind Regards,
Dolphin Appliance Care
Thank you to Aaron who fixed my tumble…
Thank you to Aaron who fixed my tumble dryer this morning after not being able to use it for months! Quick, friendly and professional. Highly recommend! ☺️
7 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Shannon Anderson ,
Thank you for your lovely feedback. We’re delighted to hear that Aaron was able to get your tumble dryer back up and running after such a long time. It’s great to know the repair was completed quickly, professionally, and with a friendly approach. Your recommendation is greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Excellent service
Excellent service , engineer ( Aaron)was brilliant, always on time , kept me very well informed .
Great job
6 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Hewitt,
Thank you for your kind feedback. We’re delighted to hear that Aaron provided excellent service, kept you well informed, and arrived on time. Your comments are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Great customer experience
Thank you to Jermaine the engineer who visited me today (ref 102061). He swiftly unblocked my fridge freezer water drain (and left me something to use myself in the future) and then secured my dishwasher which had come loose and was moving each time the door was opened/closed. Arrived at the time indicated and issues dealt with courteously and professionally.
5 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear D Harrison,
Thank you for your detailed feedback. We’re pleased to hear that Jermaine arrived as scheduled and resolved both issues efficiently, while also providing helpful advice for future use. It’s great to know the work was carried out courteously and professionally. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
A good experience
I could arrange my repair by speaking with a person (definite plus in my book) . Everything was organised well, I was kept in the loop and the repair itself quickly accomplished by a local engineer who was both pleasant and professional.
What more could one ask?
27 januari 2026
Antwoord van Dolphin Appliance Care Limited
Dear Corinne,
Thank you for your kind feedback. We’re delighted to hear that speaking directly with our team made the booking process easy and that you were kept well informed throughout. It’s great to know the repair was completed quickly. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
If I could rate this company -5 stars I…
If I could rate this company -5 stars I would.
Engineer calls to visit in a few minutes while we are still in bed with no advanced warning of his arrival. I called him back and he asked for my address as he didn’t know it!!!
While removing our old fridge door seal a plastic strip fell out which he ignored. It wasn’t until after he fitted the new door seal that I told him about it. He then fitted the new door seal and then proceeded to insert the old plastic strip instead of supplying and fitting a new one!
You can see what I mean from their reply to my review - nothing is ever their fault!
31 januari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Stephen,
Thank you for taking the time to share your feedback. We’re sorry to hear that this visit caused frustration and appreciate the opportunity to clarify a few points.
When a booking is made, customers are advised that the engineer will call on the morning of the appointment once their route has been planned, at which point a time window is provided. Unfortunately, we’re unable to pre-allocate exact arrival times in advance, and we’re not made aware of individual household routines unless specific timing requirements are requested at the time of booking. In this case, no request for a later appointment was noted.
Regarding the courtesy call, our engineers will often confirm details on the morning of the visit to ensure they attend the correct address and avoid delays. This is standard practice and intended to provide reassurance, not inconvenience.
During the visit itself, the engineer carried out the work requested and fitted the replacement door seal as agreed. Any additional fitting guidance provided was based on manufacturer recommendations to ensure the seal beds in correctly over time.
We regret that the experience did not meet your expectations, and we take feedback seriously when reviewing how we communicate appointment details and manage customer visits. Thank you for raising your concerns.
Kind Regards,
Dolphin Appliance Care
Excellent Service
Richard attended to look at a damaged cooker knobs. He was very polite, knowledgeable and rectified the issue, explaining everything as he did the repair. As it was a brand new cooker he stayed to ensure the equipment worked correctly.
I would highly recommend Richard for his efficiency, politeness and knowledge.
29 januari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Richard,
Thank you for your kind feedback. We’re delighted to hear that Richard provided such knowledgeable and attentive service, taking the time to explain the repair and ensure everything was working correctly. Your recommendation is greatly appreciated, and we’ll be sure to pass your comments on to him.
Kind Regards,
Dolphin Appliance Care
Rich the D&G engineer communicated the…
Rich the D&G engineer communicated the time slot with good notice. He arrived on time and was just a very nice guy. He completed to work to the cooker very efficiently in no time.
It’s the third visit from Rich on three different problems and everyone of them was sorted in quick time
27 januari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Mike,
Thank you for your feedback. We’re pleased to hear that Rich communicated clearly, arrived on time, and completed the work efficiently. It’s great to know that across multiple visits he has consistently resolved issues quickly and professionally. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Good service
Phoned Tuesday morning & they answered the phone straight away & got me booked in with an engineer the next morning. The engineer let me know the time slot the night before & arrived early. Thankfully just a quick fix.
28 januari 2026
Antwoord van Dolphin Appliance Care Limited
Thank you for your feedback. We’re pleased to hear that your call was answered promptly, the appointment was arranged quickly, and the engineer kept you informed and arrived early. It’s great to know the issue was resolved with a quick fix. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Avoid very poor customer service misleading info
After waiting 7 weeks for an appointment after new year .Engineer arrived as arranged .He could not repair dishwasher and said parts were going to be about £800 and he wasn’t sure if it would still work but advised we took the 50% refund on visit booked and paid for at time of booking with a view to buying a new machine .
On ringing and asking why we only received £40 refund instead of £75 which was half was told engineer was wrong and it’s £40.
I asked to speak to a manager and was told no one was there and they would get a manager to ring next day .No one rang so I rang following day and was told they would ring but didn’t .Rang again and was told they would ring and I was left a voicemail saying they have told engineer not to say 50%!
No benefit for us and I rang back straight away to be told all managers in a meeting and no one can speak to me until next day it was 11am !
They were meant to ring me but of course heard nothing so I rang at 3pm
Was told nothing they could do but apologise .
It was not about the money but principal.
We have used them before but not again as take your money but no service and misleading information.
Avoid them ,wasted our time and can not recommend at all.
Customer service none and just wanted deposit immediately but misleading and frustrating.
7 januari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Jane,
Thank you for taking the time to leave your feedback. We’re sorry to hear how frustrating this experience was and appreciate the opportunity to clarify what happened.
Our engineer attended as scheduled and carried out a full assessment of your dishwasher. Due to multiple faults, and given that the appliance was over 10 years old, it was discussed that repair was unlikely to be a cost effective option. We do stand by this assessment, as spending significant time and resources on an appliance of this age requires careful consideration. It was agreed during the visit that the appliance was not economically viable to repair.
Where we fell short was communication. The engineer incorrectly advised the refund amount at the time of the visit, which understandably caused disappointment when the refund was processed. We apologise for this miscommunication and have since addressed this with the engineer involved. We are also reviewing our processes to ensure clearer and more consistent information is provided in future.
We would also like to clarify the booking timeline. The job was received on 29/12 and attended on 06/01, which was the earliest available appointment at that time, rather than a seven week wait.
Regarding follow up contact, there was a delay due to a planned off site management meeting. Our Office Manager did leave voicemail messages to explain the situation, and once contact was made, the matter was fully discussed and resolved.
We’re sorry that this experience did not meet your expectations. Your feedback is important to us and is helping us improve how we communicate and manage similar situations going forward.
Kind Regards,
Dolphin Appliance Care
Great engineer and service
Engineer was very prompt and efficient. His name was Mark. He was friendly and helpful, a really lovely man who interacted with my family and even my dog.
He looked in his van and came up with an alternative to the problem.
23 januari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Paula ,
Thank you for your kind feedback. We’re delighted to hear that Mark provided such prompt, friendly, and efficient service, and that his approach made the visit a positive experience for your whole family. It’s great to know he was able to find a practical solution to the issue. Your comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Had Aaron do our repair today
Had Aaron do our repair today , five star asset to the company 5 stars thanks Aaron
21 januari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Ian,
Thank you for your feedback. We’re very pleased to hear that Aaron provided a five star service and made such a positive impression. Your kind comments are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Really helpful
Really helpful on the phone sorted the problem right away . In and out and washing machine back to normal excellent service !
19 januari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Francesca,
Thank you for your feedback. We’re pleased to hear that our team was helpful in resolving the issue quickly and that your washing machine was back to normal in no time. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Aaron was friendly and efficient
Aaron was friendly and efficient. Got the job done without hassle and in good time.
19 januari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear JS,
Thank you for your feedback. We’re pleased to hear that Aaron provided friendly and efficient service and completed the job smoothly. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Dolphin was quick to send a engineer
Dolphin was quick to send a engineer, the next day .. witch he fixed and hopefully that will be the end of the problem.. many thanks Dolphin.
13 januari 2026
Antwoord van Dolphin Appliance Care Limited
Dear Mr Bruce Palmer,
Thank you for your feedback. We’re pleased to hear that we were able to arrange an engineer quickly and resolve the issue. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
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