Called out engineer for faulty burner on gas cooker. He turned up and said it was faulty didn't event try to examine parts properly, turned up with no tools and asked to borrow brushes. This service i... Toon meer
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Lees wat reviewers zeggen
Aaron, the service engineer from Dolphin Appliance Care came to fix a problem with my fridge freezer. He was well prepared and very skilled. Did a great job. I would reccomend him for all service requ... Toon meer
We had a problem with our washing machine flooding the floor! We reported the problem and was informed the time of day the engineer would arrive. He arrived and had a very pleasant manner and soon fi... Toon meer
Reference Job 121513: CDA FRIDGE FREEZER Engineer Aaron from Dolphin was booked directly by CDA. On the same day we received a confirmation email of our appointment for two days later.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Contactgegevens
21 Regal Drive, CB7 5BE, Ely, Verenigd Koninkrijk
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Uitstekend
251 reviews
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Heeft 72% van zijn negatieve reviews beantwoord
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A job well done
No further issues since the repair of a washing machine. A job well done.
10 april 2026
Antwoord van Dolphin Appliance Care Limited
Thank you for your feedback. We’re pleased to hear that your washing machine has been working well since the repair and that you were happy with the service provided. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Called to fix our tumble dryer
Called to fix our tumble dryer, company, company came out for inspection and found problem ordered parts and was supposed to come back to fix it quick, company sent out wrong engineer who didnt have th parts to fix it, then said 2 times they tried to come and no one was in but there was both times, engineer gets here third time round fixes it but leaves a mess and old parts all over the place, not happy
17 april 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Ashley,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, particularly regarding the delays, incorrect attendance arrangements, and the condition the area was left in following the repair.
While we’re pleased the tumble dryer was ultimately repaired, we fully understand the frustration caused by the additional visits and communication issues throughout the process. Leaving parts and mess behind is also not the standard we expect from our engineers, and your comments have been shared internally for review.
We appreciate you taking the time to raise these concerns, as feedback like this helps us identify where improvements are needed within both our scheduling and service processes.
Kind Regards,
Dolphin Appliance Care
Andy H from Dolphin - what a great guy …
Andy H the engineer from Dolphin who came to repair the faulty left oven in our, new, Smeg range cooker was excellent. He identified the issue very quickly ordered the necessary replacement part and came back a few days later to fit it and the cooker is all working great now. Andy H is such a friendly and polite guy, absolute gent.
27 maart 2026
Antwoord van Dolphin Appliance Care Limited
Thank you for your wonderful feedback. We’re delighted to hear that Andy was able to identify the issue quickly and complete the repair smoothly once the replacement part arrived. It’s great to know his friendly and polite approach made such a positive impression. Your kind comments will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Andy H came today and was a total…
Andy H came today and was a total professional- very friendly and knowledgeable
Very good representation for your organisation
Cheers Andy
31 maart 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Peter,
Thank you for your kind feedback. We’re delighted to hear that Andy provided such friendly and knowledgeable service and represented the company so well. Your comments are greatly appreciated and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Andy H - what a great guy (Dolphin Appliance Care engineer)
What an absolutely wonderful guy Andy H the Dolphin Engineer is who came to repair our new Smeg Range Cooker (the left oven wasn’t working properly). On his first visit he identified what the problem was very quickly (a small broken component) and quickly arranged order of a replacement which he then came back to fit today to resolve the issue😀. Andy is such a friendly and polite guy and treated our home very respectfully. Dolphin management, he is an absolute credit to your company. What a guy 🙏🏻
(Job ref: 106348)
27 maart 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Sacha,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were happy with the service provided and that the repair was completed successfully. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Fantastic service
Fantastic service ! Andy realised that time was an issue and booked an early morning visit for me on two occasions. The job was done professionally, quick and with no unneeded waiting ! Thank you Andy H
24 maart 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Emma,
Thank you for your wonderful feedback. We’re delighted to hear that Andy was able to accommodate your timing needs and complete the repair quickly and professionally. Your kind comments are greatly appreciated and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
The engineer Aaron was fantastic
The engineer Aaron was fantastic, prompt and kept me up to date with the eta. Quickly found what the problem was and fixed it. Showed me what was broken and gave me advice on how to stop that happening again. He was friendly and polite, you have a great worker here!
18 maart 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Mel,
Thank you for your wonderful feedback. We’re delighted to hear that Aaron provided prompt, professional service, kept you well informed, and took the time to explain the issue and offer helpful advice. Your kind comments are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Excellent communication arrived within…
Excellent communication arrived within the time slot repair was quick and tested before leaving . Very impressed !
13 maart 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Brian,
Thank you for your kind feedback. We’re pleased to hear that communication was clear, the engineer arrived within the time slot, and the repair was completed quickly and thoroughly tested. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Quick and professional
I booked Dolphin Appliance through Go Assist. The booking process was smooth and Aaron the engineer kept me informed of when he was going to arrive. He sorted things out very quickly and was friendly and professional. Thank you :)
12 maart 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Annette,
Thank you for your kind feedback. We’re pleased to hear that the booking process was smooth and that Aaron kept you well informed and completed the repair quickly. It’s great to know his friendly and professional approach made a positive impression.
Kind Regards,
Dolphin Appliance Care
Patricia Urquiola fridge freezer
Very helpful . Good time keeping . Fixed problem with no issues
Marc C engineer
Ref 104380
4 maart 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Darren,
Thank you for your feedback. We’re pleased to hear that Mark provided helpful service, arrived on time, and resolved the issue with your fridge freezer without any problems. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
I can not say enough good things about Aaron!
I can not say enough good things about my experience. Aaron from Dolphin Appliance care kept me well informed of when he would be arriving and was extremely polite and friendly. He explained everything that could be the issue and replaced parts and gave tips on how to keep the machine running smoothly.
5 maart 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Jo,
Thank you for your wonderful feedback. We’re delighted to hear that Aaron kept you well informed, explained the repair clearly, and provided helpful advice to keep your machine running smoothly. Your kind comments mean a great deal and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Antwoord van Dolphin Appliance Care Limited
Dear Burton,
Thank you for your feedback. We’re pleased to hear that our engineer was helpful and able to resolve the issue with your cooker without any problems. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Efficient service from Alfie.
Originally booked for Saturday, it then got cancelled. But due to a cancellation, we got a AM slot on Thursday. Our engineer Alfie Long was efficient, let us know our time slot and let us know when he's on the way. Washing machine fixed within minutes. A bit of water left on the floor, but nothing major.
Tenants are now very happy to have a working washing machine again.
Thanks Alfie for your help!
26 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Sarah,
Thank you for your feedback. We’re pleased we were able to bring your appointment forward following a cancellation and resolve the issue quickly. It’s great to hear that Alfie kept you informed and completed the repair efficiently. We appreciate your comments and will also take note regarding the small amount of water left behind.
We’re glad your tenants now have a working washing machine again.
Kind Regards,
Dolphin Appliance Care
Alfie has been out twice to us and he's…
Alfie has been out twice to us and he's always polite and gets the problem solved quick
26 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Mark,
Thank you for your kind feedback. We’re pleased to hear that Alfie has consistently provided polite and efficient service across both visits. It’s great to know the issues were resolved quickly. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
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Andy Abbott
3 reviews
Rated 5 out of 5 stars
Verified
Cannon Duo cooker repair
Spent nearly a whole day trying to find someone to repair our 20 year old sturdy workhorse gas cooker. So happy to at last found Dolphin Appliance Care. Great help and advice from reception lady on phone, engineer assessed issue promptly, new part ordered and second engineer spent some time adapting updated switch to fit our appliance. Fantastic service and a must for our contacts book!
24 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Andy,
Thank you again for your kind feedback - we really appreciate you taking the time to share your experience. It’s great to hear that our team were able to assist and get your cooker back up and running.
Kind Regards,
Dolphin Appliance Care
Great Service
Aaron the engineer was very friendly and helpful,speedy repair .Thank you
20 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Linda,
Thank you for your kind feedback. We’re delighted to hear that Aaron provided friendly and helpful service and completed the repair quickly. Your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Andrew was professional
Andrew was professional, efficient and offered some great tips to help us with our washing machine. Thank you Andrew!
17 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Shanna,
Thank you for your feedback. We’re pleased to hear that Andrew provided professional and efficient service, along with helpful advice for your washing machine. Your kind comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Great experience with Dolphin Appliance…
Great experience with Dolphin Appliance Care fixing my washing machine. The engineer that came to investigate was knowledgeable and diagnosed the issue correctly. They then returned and fixed with the replacement part. Contact and scheduling with their team was easy and clear. I highly recommend
2 februari 2026
Antwoord van Dolphin Appliance Care Limited
Dear Luke,
Thank you for your kind feedback. We’re delighted to hear that the issue was diagnosed accurately and resolved smoothly with the replacement part. It’s great to know that communication and scheduling with our team were clear and straightforward. Your recommendation is greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Washing machine
Had my washing machine fixed by Aaron it was his second visit. Both times kept informed of times and arrived early. Very polite and great at his job.
13 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Kristina,
Thank you for your feedback. We’re pleased to hear that Aaron kept you well informed on both visits and arrived promptly. It’s great to know his polite and professional approach made a positive impression. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Just had one of your repairmen…
Just had one of your repairmen arrive...tracked some black substance onto the entrance rug then further tracks on tile floor into kitchen. While taking pictures of fridge in kitchen and fiddling with phone procede's to cough on five occasions "sounding like a banshee" without any covering of mouth!
We are elderly and susceptible to this exposure, this is totally unacceptable!! all this before a fix as parts are needed for a two month old fridge! Last time I purchase from Curry's
13 februari 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear D Gatewood ,
Thank you for raising your concerns. We’re very sorry to read this and understand why this would have been upsetting, particularly given your circumstances.
Cleanliness and professionalism are standards we take extremely seriously. Our engineers are expected to work respectfully in customers’ homes and follow hygiene protocols at all times. We are concerned to hear your comments and will be reviewing this visit internally as a priority.
Regarding the repair itself, we understand how frustrating it is when parts are required on a relatively new appliance. Where manufacturer parts are needed, these must be sourced before a repair can be completed, but we appreciate that this can feel inconvenient.
Kind Regards,
Dolphin Appliance Care
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