Called out engineer for faulty burner on gas cooker. He turned up and said it was faulty didn't event try to examine parts properly, turned up with no tools and asked to borrow brushes. This service i... Toon meer
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Aaron, the service engineer from Dolphin Appliance Care came to fix a problem with my fridge freezer. He was well prepared and very skilled. Did a great job. I would reccomend him for all service requ... Toon meer
We had a problem with our washing machine flooding the floor! We reported the problem and was informed the time of day the engineer would arrive. He arrived and had a very pleasant manner and soon fi... Toon meer
Reference Job 121513: CDA FRIDGE FREEZER Engineer Aaron from Dolphin was booked directly by CDA. On the same day we received a confirmation email of our appointment for two days later.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Contactgegevens
21 Regal Drive, CB7 5BE, Ely, Verenigd Koninkrijk
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Uitstekend
251 reviews
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Engineer (Louis) turned up on time
Engineer (Louis) turned up on time, was very polite and pleasant. Took the time after the repair to show me what had gone wrong - excellent service
27 mei 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Andrew,
Thank you for your kind feedback. We’re delighted to hear that Louis arrived on time, provided polite and professional service, and took the time to explain the fault following the repair. Your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Nice young man bang on time new what he…
Nice young man bang on time new what he was doing thank you
22 mei 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Chris,
Thank you for your kind feedback. We’re pleased to hear that our engineer arrived on time and provided confident and professional service. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Didn't fix the problem, and didn't check to see if the appliance was working.
Smeg sent a Dolphin Appliance Care engineer to come and fix our combi oven that was showing an error code. The engineer arrived when he was scheduled to, took a photo of the oven, said he knew exactly what the problem was and ordered the part on his phone all within 5 minutes. He then returned with the part the following friday (both days I had to take off work to ensure someone was in). He was here for no more than 20 minutes, and left saying that it was all fixed. However, he clearly had not tested his handy work, as the oven touch screen wasn't working and the error code was still being displayed. Surely engineers should be checking that the appliance is actually fixed before they leave? I now have to take another day off to wait in for another engineer to come out, probably again for 5 mins, to then order a part and return for another day that I'll have to take off to fit the new part. Really frustrating, and not what you expect from a big, reputable company. Very disappointed.
15 mei 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Laura,
We’re sorry to hear that your repair experience did not meet expectations and understand your frustration, particularly after needing to take additional time away from work.
We appreciate your concerns regarding the appliance not being fully operational following the visit, and we would like the opportunity to review the repair history and investigate this further with the engineer involved.
Please could you contact us directly at service@dolphinappliance.co.uk with your job details or reference number so that we can locate the repair and look into the matter fully.
Kind Regards,
Dolphin Appliance Care
Great Service
I was phoned today re my appointment for tomorrow, would I like them to come today. Yes I would! Callum showed up about 2 hours later. Extremely professional and pleasant. He explained the problem with my washing machine quickly, set a date for a return visit and went to order the parts straight away. Unfortunately I'm having a new machine (!) as per my plan, so I don't get to see him again. The service from this company is first class, thank you all.
18 mei 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Abi,
Thank you for your wonderful feedback. We’re delighted to hear that the appointment was able to be brought forward and that Callum provided such professional and pleasant service throughout. It’s great to know the issue was explained clearly and that the process was handled efficiently. Your kind comments about the team and service are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Prompt arrival for Fridge Freezer…
Prompt arrival for Fridge Freezer repair due to the water dispenser not working. Grateful that the engineer Aaron was able to sort it out.
1 mei 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Thank you for your feedback. We’re pleased to hear that Aaron arrived promptly and was able to resolve the issue with your fridge freezer water dispenser. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Jermaine was friendly and helpful
Jermaine was friendly and helpful and explained what next steps were for my repair.
6 mei 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Sharon,
Thank you for your feedback. We’re pleased to hear that Jermaine provided friendly and helpful service and clearly explained the next steps for your repair. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Jermaine came to fix my tumble dryer
Jermaine came to fix my tumble dryer
He called first to say he would arrive between 10 and 12 and got here about half 10
Fixed the tumble dryer in no time and explained what was wrong with it. Was very polite
6 mei 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Sarah,
Thank you for your kind feedback. We’re pleased to hear that Jermaine kept you informed of his arrival time, resolved the issue with your tumble dryer quickly, and clearly explained the repair. Your comments about his polite and professional service are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Dolphin were sent out by domestic and…
Dolphin were sent out by domestic and general to repair my washing machine. The “engineer” claimed it needed shock absorbers which he spent 2 minutes fitting then left without testing the machine. When I ran the machine next the machine literally destroyed itself with the weight or ballast inside being smashed up as the machine was banging across my utility room. Water then proceeded to pour from under the machine. I do not like to think what would have happened if I had put the machine on and left the house. I did call Dolphin after to report the engineer as I do not feel he should be “repairing” machines without further training. I can provide a video of the machine if required.
28 april 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Zoe,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how concerning this situation must have been.
Following your report to us, the matter was reviewed internally and the repair call has since been resolved and closed. However, we fully appreciate the frustration and concern caused by the issues you experienced following the initial visit.
We take feedback regarding repair quality and appliance safety very seriously, and your comments have been shared internally as part of our ongoing review and training processes to help prevent similar situations in future.
Kind Regards,
Dolphin Appliance Care
Aaron came exactly on time
Aaron came exactly on time.
He was very efficient and explained everything as he was doing it.
He advised what was wrong and said he would report back straight away because of my circumstances.
I am now choosing a new washing machine.
Thank you excellent service.
1 mei 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Linda,
Thank you for your kind feedback. We’re pleased to hear that Aaron arrived on time, carried out the visit efficiently, and kept you fully informed throughout. It’s great to know his professional approach and understanding of your circumstances made the process easier for you. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Professional repair and friendly engineer
Aaron arrived on time, did an excellent job and left the place clean and tidy. He was professional and friendly, giving me advice regarding the appliance. It was a job well done. Thank you
1 mei 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Sandra,
Thank you for your kind feedback. We’re delighted to hear that Aaron arrived on time, completed the repair to a high standard, and left everything clean and tidy. It’s great to know his friendly and professional approach, along with the advice provided, made for a positive experience.
Kind Regards,
Dolphin Appliance Care
Outstanding customer service
I ordered the replacement part on Wednesday and it arrived on Friday … the customer service was outstanding … Zoe was very helpful
I would recommend Dolphin Appliance Care anytime
29 april 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Jeanne,
Thank you for your wonderful feedback. We’re delighted to hear that your replacement part arrived quickly and that Zoe provided outstanding customer service throughout. Your recommendation is greatly appreciated, and we’ll be sure to pass your kind comments on to her.
Kind Regards,
Dolphin Appliance Care
Great service from Dolphin despite the…
Great service from Dolphin despite the slowness of Beko. Took 14 days from logging the fault to the washing machine being mended. All Bekos fault.
29 april 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Norman,
Thank you for your feedback. We’re pleased to hear that you were happy with the service provided by our team and that the repair was successfully completed. We appreciate your patience throughout the process and your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Fantastic service
When I booked in I was told to wait between 9-5 which is generally quite inconvenient however the engineer Jermaine arrived by 9am with a call before hand to let me know a slimmer time frame. He resolved the issue and informed me of a planning case I have any more issues. Very prompt, very helpful and very fast. Greatly appreciated. (Reference- 110884)
30 april 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Sinead,
Thank you for your kind feedback. We’re pleased to hear that Jermaine kept you informed with a more accurate arrival time and was able to resolve the issue promptly and efficiently. It’s great to know his helpful and professional approach made the experience a positive one. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Super speedy arrival… very professional…
Super speedy arrival… very professional service. Jermaine explained what the problem was and how to rectify it.
Really lovely guy and highly recommended *****
29 april 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Tracie,
Thank you for your wonderful feedback. We’re delighted to hear that Jermaine provided a fast and professional service, clearly explained the issue, and offered helpful advice. Your recommendation and kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Engineer Jermaine was top class he…
Engineer Jermaine was top class he came on time was very professional and fixed the machine without any issues he also tidied up after himself would recommend him and the company 100 percent everytime
29 april 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Colin,
Thank you for your fantastic feedback. We’re delighted to hear that Jermaine provided such professional service, resolved the issue smoothly, and left everything tidy afterwards. Your recommendation means a great deal to us, and we’ll be sure to pass your kind comments on to him.
Kind Regards,
Dolphin Appliance Care
Customer service is a joke
Was redirected for a repair to my dishwasher from an insurance from Domestic and General for a Beko Machine. They rang to say despite me booking a date they were not in my area on that day and rebooked for the 22nd. Then they rang to say no point coming on the 22nd cos they still needed to order a part, so rebooked for the 28th . Today having missed the 6am to 9 am slot I had been advised that engineer would be with me I rang at 11 be told they don't start work till 8.30am and he was on way. Later I get a call from the engineer because he has no address for me, and he gets here to tell me he has no parts, his sheet says no parts needed and whats more no parts have been ordered. I ring them again to be told they will order a part ( where have I heard that before ) and have provisionally booked for the 5th of next month but might cancel if no part has been received...
There seems to be no sense of urgency , no communication, and no apology for the catalogue of errors that leave me the best part of a month without a dishwasher and I have zero faith they will come on the 5th and if they do if the engineer will actually finally have the parts to fix the machine.
28 april 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand the frustration caused by the delays, rebookings, and confusion surrounding the required part.
From our review of the repair journey, it’s clear that communication between the booking process, parts ordering, and the attending engineer did not meet the standard we expect to provide. We completely appreciate how disappointing this is, particularly after multiple appointment changes and time taken waiting for updates.
We would also like to apologise for the confusion regarding the engineer’s attendance details and the parts status on the day of the visit. This is not the level of coordination or customer experience we aim to deliver, and your feedback has been shared internally so we can review where these breakdowns occurred and improve the process going forward.
We understand your loss of confidence following these issues and are genuinely sorry for the inconvenience caused throughout the repair process.
Kind Regards,
Dolphin Appliance Care
Excellent service from Jermaine
Excellent service from Jermaine. He arrived on time and was very knowledgeable. He was the same person who came the first time, quickly identified the problem, and then returned the second time with the necessary parts to fix the freezer efficiently. Communication throughout was clear and professional. Very satisfied with the service provided.
27 april 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Thank you for your detailed feedback. We’re delighted to hear that Jermaine provided knowledgeable and professional service throughout both visits, and that the repair was completed efficiently once the required parts arrived. It’s great to know communication was clear throughout the process. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Antwoord van Dolphin Appliance Care Limited
Dear Dave,
Thank you for your feedback. We’re pleased to hear that you were happy with the service provided. Your recommendation is greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Smeg Oven Repair
Excellent job by Aaron, very professional, no fuss, on time and knew exactly what to do ( even fixed an issue with the oven door which I had forgotten to mention). The office team were very helpful too… Highly recommended, 5 stars!
24 april 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Stephen,
Thank you for your wonderful feedback. We’re delighted to hear that Aaron provided professional and efficient service, and that he was able to resolve the additional issue with your oven door as well. It’s also great to know our office team were helpful throughout the process. Your recommendation is greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Excellent
Helpful texts re arrival time.
Fitted new element andgave good advice on limescale. Also a new machine recommendation if replacement necessary.
22 april 2026
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Thank you for your feedback. We’re pleased to hear that the communication regarding arrival times was helpful and that the repair was completed smoothly. It’s great to know the advice provided on limescale maintenance and future appliance options was useful. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
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