Dyson Reviews 161

I purchased a Dyson V15 vacuum cleaner less than two years ago, expecting premium performance and service given the brand’s reputation and the $1,000 price tag. Unfortunately, the vacuum stopped working just before the warranty expired, which is disappointing in itself, but what has been more upsetting is Dyson’s handling of the situation.

After dealing with rude customer service representatives for over 40 minutes, I was finally offered a replacement—a new Dyson vacuum—but without a warranty, which I found acceptable given the circumstances. However, shortly after agreeing to this, Dyson withdrew the offer, only to propose sending a refurbished unit instead. I found this to be completely unacceptable, especially considering the premium price paid for what I thought would be a reliable product backed by a solid warranty.

In Canada, I have rarely encountered such poor and misleading customer service. A company of Dyson’s stature should uphold its warranty commitments, not try to cut corners by offering second-hand machines. I would never have purchased this product had I known their warranty practices were so dubious.

If Dyson does not value its warranty or customer satisfaction, this should be made clear at the time of purchase, not when the customer is facing issues. I expected much better from a brand like Dyson, and I regret my decision to invest in a product that has not lived up to the promised quality or service standards.

I had to follow up on an online order that hadn’t been shipped in over a week. Customer service said the delivery must have been lost, so they would magnanimously send another order free of charge! I asked the agent to explain “free of charge”, since they’re simply filling an order that I’ve paid for. I also asked if there was any compensation for having to follow up on my order-which clearly was lost by Dyson, and not in transit, since I never received a notification from Dyson saying my order had been shipped. After a long hold, I was told there was no compensation unfortunately.

I said it was no wonder Dyson has a 1.5 star rating on Trustpilot, and that I’ll be buying Amazon aftermarket parts from now on

I bought a refurbished tower fan via Walmart. Fan received was making loud noise so I called Dyson and requested a replacement. Today a replacement arrived and it is so dirty that it requires cleaning to even touch it. Never buy refurbished items from Dyson.

Placed an order on dysoncanada.ca on July 16th. Not received any updates since my order confirmation and it has been 21 days. Contacted their customer service dept 3 times when item will be shipped. Was asked to wait another 24-48 hrs for a solution. What is the problem and why?

Worst service ever.

Advertised on their site that they price match but they in fact DO NOT.

After multiple calls and talking with a manager. They said only price match regular price (MSRP) not a sale price.... what the heck does that even mean??

This is what it says on their site:

Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference

I found the humidifier onsale at a store that is an authorized retailer (also listed on their site as one that they price match with) and they would not honour it.

Such BS and waste of my time. I have been a loyal Dyson user for the last 15yrs but they I am no longer.

Absolutely horrendous customer service. Purchased a vacuum that stopped working but was covered by warranty. After months of correspondence, repetitive emails I was able to send my vacuum in for repair. They sent it back to me "repaired" but my vacuum was in the exact state (not working) as when I sent it in originally. After I made a better business bureau complaint their escalations department contacted to and after many more correspondence& repetitive emails they agreed to send me a replacement machine and then GHOSTED me. 1 year later still no repair, no new machine and no contact. DO NOT BUY DYSON.

I purchased the Dyson V8. It has a very short battery life and the mounting unit does not support the weight of the motor. Mine fell off the wall and the bin broke. After months of painful correspondence with their “customer service”, they agreed give me a refurbished machine given the bin was not available with no foreseeable delivery date. Constant, repetitive emails and no delivery on machine. Will not buy Dyson again and would not recommend.

A couple of years ago, we purchased a Dyson refurbished stick vacuum directly from Dyson. As a designer, I was initially captivated by their marketing, which heavily emphasizes innovative design. Unfortunately, this experience has been disappointing and costly. In just a few years, we’ve spent over $800 on replacing batteries and parts, only to retire the vacuum recently due to persistent issues.

Dyson, much like Apple, sells the allure of cutting-edge design. However, genuine innovation and truly exceptional design should not equate to planned obsolescence—products intentionally designed to fail after a short period. This is not just a personal inconvenience; it’s a critical environmental issue. Our world is grappling with a climate crisis, and we need to be mindful of the impact of disposable, short-lived products, especially those that are expensive and resource-intensive to produce.

Dyson’s claims of innovation and quality design fall flat when their products turn into waste so quickly. The aesthetics may be appealing, but what value do they bring if they end up as landfill within two years? This is not the sustainable future we should be striving for.

I urge you to reconsider purchasing from Dyson. Their products might look sleek, but if they don’t last, their design is fundamentally flawed. True innovation lies in creating durable, long-lasting products that minimize environmental impact.

Worst customer service ever. Waiting for wand replacement for a months (almost a year).

This is a long, sad story about a company that was, in my opinion, second to none in terms of customer service. Things have changed dramatically. I have been a long time, repeat, multi-generational customer of this brand. Last month, one of our 3 Dyson humidifiers stopped 'misting'. I reached out to customer service live chat - it was tremendously frustrating and unproductive. The agent just kept asking me if my problem was solved before I had a chance to execute his trouble shooting directions. After a frustrating live chat session, he concluded that my until would need to be sent in for repair. He provided me with a return code and instructed me to drop it off at Purolator. I questioned him about the code as it appeared to be Dyson-centric but he assured me that Purolator would be able to accept the return. I went to 2 Purolator locations and they both advised me that the number provided was meaningless to them. I then contacted Dyson again and they assured me that they would send me a shipping label within about 48 hours. Three days later, we received an email from Dyson indicating that our item could not be accepted because we had sent them the wrong product. What? We were still waiting for a label so that we could ship it back! At this point, I went to the local Dyson retail store and they were not very helpful. They would not accept the item and ship it on my behalf and, alternatively, they assured me that they would intervene and have a label emailed to me. One week passed, and still no communications from Dyson. At that point, I attempted to call Dyson at their office (listed in a google search) so that I could speak with someone. Well, the listed number was out of service. Yes, out of service. At that point, I emailed a comprehensive letter to Dyson and emailed it to their customer service email address. One week passed, with not even an acknowledgement of my email. I then took the unit back to the Dyson store, gave the a copy of all my unanswered documentation and chronology of events and told them to deal with it - I left the unit with them and told them that they could discard or it or recycle it. They assured me that they would send my documentation to management so that they could ensure this would not happen again. They had all my contact info and, as of today, another week has passed without a peep from Dyson. I have been a long time customer and have always been exceptionally satisfied with sales and post sales support. It appears that Dyson has off shored all of their support resources, which is fine, but the communication process is completely broken and has caused me no end of frustration and anger. It's completely unacceptable for a premium priced brand to treat their customers in this manner. I should note that I am in Toronto, Canada.

My recent interaction with Dyson Canada support left me extremely dissatisfied. I reached out for assistance with my Dyson Outsize Total Clean, specifically regarding issues with the Dust Bin's Top Fixed Sealing Ring. The red seal inside the bin kept falling off, rendering the vacuum inefficient.

Initially, I engaged with the Dyson Digital Assistant, which transitioned to a live agent named Anuradhika C. While Anuradhika was polite and responsive, the support process fell short in several aspects.

Firstly, despite providing ample evidence of the issue, including images and a video demonstration, the support team seemed unable to grasp the severity of the problem. Instead of addressing the manufacturing defect promptly, I was met with requests for proof of purchase, which I could not provide as I had misplaced the original receipt.

Furthermore, the insistence on a physical receipt, rather than accepting alternative proof of purchase like a credit card statement, reflects a rigid and ridiculous policy. The lack of acknowledgment or responsibility for a recurring issue affecting multiple customers is concerning.

My experience with Dyson Canada support has left a sour taste, and I am deeply disappointed with the level of service provided. As a loyal customer, I expected better accountability, flexibility, and proactive resolution of issues.

I bought V15B refurbished online, the process is a nightmare. They forgot to put the charger in it, and I just moved to a new house, I was excited to use this vacuum to clean my room, the customer service told me the charger will be back week over week, until now I still can not use it, what I am gonna do, buy another vacuum and wait for the dyson charger??????? horrible horrible horrible experience.

Had!
I had a Dyson supersonic hair dryer until I didn’t. 4.5 years and my $650.00 Dyson hair dryer just quit. No warning, no lights just . . . done! So disappointed. I purchased it initially because I liked their focus and belief on environmental and quality. Can’t say I see where that comes in when a product only lasts 4.5 years. So disappointed. I loved that hair dryer. 😢

Do not buy from this company. The customer service is an absolute joke.

I will never buy another Dyson product again. They used to have amazing customer service, but those days are long gone. One should expect a $1000+ vacuum cleaner to last more than 15 months. My vacuum is still under warranty, but Dyson doesn't care. Bottomline, save your money and buy anything but Dyson. They are not the company they once were.

Dyson price match is a lie. I like Dyson products but the customer service is terrible. One day after spending $1,000+ on two heater fans the same product came on sale at Best Buy. I got on the chat line and, after an extended wait, was able to confirm that they would price match. Over 2 weeks later I followed up again and was assured I’d hear in 48 hours. 3 days later I reached out once and now am told that this situation does not qualify for price match (of course the Best Buy sale is long over). Their price match claim is a flat lie - they do not do that. Do yourself a favour - if you want a Dyson do not buy it directly from them. They will shyster you any chance they get.

If I could give this a minus 10 I would.
The cost of these vacuums are absurd. They advertise for everyday use, but the plastic is cheap and keeps breaking. I have called, emailed, chatted with customer service reps that either do not understand, or refuse to, or disconnect from the call when I am being professional. Replacement parts are excessivly expensive and they keep breaking because of the cheap plastic.
The concept is great, but the quality is cheap. DO NOT RECOMMEND.

I purchased the Corrale Flat iron, just over 3 yrs ago, the warranty was for 2 yrs. It stopped holding its charge, I took extreme care of it, I always left in on his charger as instructed. I called Dyson they could not send me another charger ( I offered to pay for another one) to rule out if this was the issue, all the they could do was apologies for it and offer me a small discount if I were to order another one, after spending $600 do they really think I would invest in another HUGE investment like this, I expected the cost to reflect the quality of the item, seems this was NOT the case! I then called the repair center, finally made it through ( there are only two repair centers in all of Ontario) they also apologized and stated the discount for another one. Such a terrible disappointment with a company this size I expected more, and the prices that you pay, I would NEVER recommend this overpriced product to anyone!

The professional respond and advise from Azeem, Dyson York dale Store.
Thanks for good service.
Olexiy

Their products are awesome, truely.... unfortunately I can't say the same about their horrible customer service. I prefer dealing with AI over these human service agents. They complicate such a simple procedure and what gets clients even more ticked off is when you get bounced around by different agents and they keep asking the same darn questions... hasn't my information been entered into a system somewhere ?