Dyson Reviews 161

The level of help is so low that I’m beginning to suspect a scam. I ve ordered a vacuum at the end of December and received only a small part. I’m calling every week to get the same answer « you should get it this week », but no written confirmation, nothing. The last representative hung up on me when I said I would wait on line until I received his confirmation email. Get your Dyson at a store, not on line. This is beginning to sound fishy!

Subject: Extremely Disappointed with Dyson Canada's Service

I recently purchased a Dyson vacuum for over $1400, hoping for a high-quality product and top-notch customer service. Unfortunately, my experience has been anything but satisfactory.

The vacuum, which I returned due to performance issues—specifically, water leaking on the floor when using the submarine mop head—has turned into a nightmare. Dyson claims they never received the return at their warehouse, rendering me ineligible for a refund. This is despite providing evidence, including a DoorBird camera picture showing the item being picked up from my doorstep.

For the past three months, I've been caught in a frustrating cycle of calls with Dyson's customer service, each lasting over 2 or 3 hours. Their responses have consistently been, "We got your return; it's in the inspection process. Once completed, we'll proceed with your refund." Now, they conveniently state that they didn't receive my return, contradicting the evidence I've provided.

This level of poor customer service is unacceptable for a company of Dyson's stature. I feel utterly disappointed and frustrated with the lack of resolution despite my efforts and cooperation. The way they've treated a customer who spent a significant amount is beyond disheartening.

I want to caution potential customers to be vigilant when dealing with Dyson. Keep extensive proof of your orders and returns—consider video recordings during the handover to Dyson courier services, noting the pickup person's name and requesting photo identification. My intention is to share this honest feedback to spare others from encountering similar problems in the future.

In summary, my experience with Dyson Canada has been a regrettable waste of $1400, and I sincerely hope others don't have to go through the same ordeal.

Unsatisfied Customer,
Rinku Singh

I have been witting for my product forever, I called them to cancel my order, now they are saying that I have to wait AGAIN for cancelation process, worst costumer service ever.

I've been waiting for almost 6 months for a replacement unit. They kept lying to me.

I purchased a Dyson V10 Animal two years ago. First off, when the vacuum works, it works really well (hence 2 stars, not 1). However, it's a very finicky machine. I'm not sure how many times I've had to troubleshoot what the issue was with it and why it stopped working. Typically some sort of debris in one of the openings was the issue, but you have to really work your way through this and it does happen very often. I've also had three parts replaced within these two years: the filter, the stick and now the battery as it started overheating. Also, for the last issue I sent in my vacuum for repair and then didn't hear back for many weeks. I started calling them and each customer representative told me something different (i.e. vacuum is still in repair, one said it was sent already, one sent I will just get a new machine since it was still under warranty...) but nothing ever happened, I was without my vacuum for 2 months. Then finally I got it back. It worked for about 10 minutes until it didn't anymore. Again. So, it actually never got fixed, and now I'm out of warranty. Thankfully I am getting a new battery now (at Dyson's "courtesy") but it's been quite the hassle and taken up too much of my time. I'm disappointed with the quality of the product, you'd think that a vacuum of this price would last longer. Next time, I'll get a no brand product - it can't get any worse.

I exchanged a $1500 stick vacuum for a $1300 stick vacuum because it was too heavy and giving me tendonitis. The exchange process was painful. I have been trying to get a refund for the difference for four months without success. I have spent hours on hold, literally. Every time someone tells me the credit will appear on my card within 48 hours. It never does. I will never buy from them again and I was a very loyal customer - three vacuums, many hair tools and two fans/purifiers. So long Dyson!!

I have a V12 slim detect which I bought in March of this year. It is now completely DEAD! Getting to speak to anyone live about this is impossible! Tried online-said it can't be diagnosed, call customer service. Called customer service & after answering NO to a few questions, the robotic voice hangs up. Tried on Facebook, still haven't gotten back to me. SUPER frustrating. This thing cost $800!!

Got the Dyson Cyclone V10 vacuum. Product didnt last a year without battery dying - too expensive for that. Took them a few weeks to ship it, and then they hadnt put my suite number on the shipping (despite my supplying it on every single interaction with them), so it was weeks after that when it arrived. had to install it myself and not confident that it will last. Lots of robot emails from them since with no efforst made to make it right with customer.

Purchased a Dyson V10 Animal for my wife in 2020. Now lately she complained, rightfully so, that the battery is not lasting. We can use the vacuum for only a few minutes (no more than 10 at the lowest setting, not even reaching 2 at high speed.) We wrote to Dyson Today. Here is their reply:
"Battery degradation is not a fault of the machine. It happens to all batteries in everyday items, such as mobile phones and laptops." My iPhone is 3 years old too. Its battery didn't go from 100% to about 10%...

They then talked about the supposed run times and ended up the email with the following:
"Has this resolved the problem?" AS IF TELLING US THE RUNNING TIME WOULD FIX THE PROBLEM...

On their website, they are selling a battery pack for 175$ (which is a lot of money to put on a vacuum that is only 3 years old after you paid near to 1,000$)

My RECOMMENDATION: STAY AWAY OF DYSON VACUUMS (unless you have a big budget to spend)

My 2 year warantee ran out 3 months ago and of course here I am with a problem with my Dyson. I called Dyson Canada and they offered to repair it for 170$ + taxes which I had to pay before they send me the box to ship them my Dyson and they told me it would take about 3 weeks to repair it. Still don't know what the problem is and if it's going to cost more than that. The product is already expensive enough, what a scam to have to pay 200$ for repair. I would have expected a lot better from a product that expensive... very disappointing. I do not recommend people to buy a Dyson for sure!

Our Syson warranty ran out and 2 weeks later the main attachment died. We called and they offered us a discounted rate on a new attachment which we were okay with - but that was in February - it is now the very end of July and still no replacement part and no option to rectify the situation. We have had to go back to our central vac, which although doesn’t have as much suction power - is way better than a Dyson motor without an attachment. Very disappointed and would not recommend a Dyson to anyone

I purchased a Dyson Airwrap from your store in Dubai. I relocated to Canada due to personal reasons. However, to my utter dismay, the machine simply does not work here. I promptly reached out to your customer care department to report the issue, hoping for a swift resolution.

The response I received from your customer care representative was not only unhelpful but also completely disheartening. I was informed that the Dyson Airwrap is not designed to be compatible with different voltages, and therefore, it cannot function outside the country it is intended for. I was shocked to hear this, as it is a fundamental design flaw that renders the product useless for international customers like myself.

What disappoints me even more is the fact that this crucial information was not conveyed to me by your customer representative at the time of purchase. As a consumer, I should have been made aware of this limitation, which clearly demonstrates a lack of transparency on your part. It is unacceptable that I am now being asked to order a new machine from Canada at my own expense to rectify a problem that was not caused by my actions but rather by a design flaw.

I bought a dyson air wrap for my daughter a few years ago and from the time till to date we had to keep buying the volumizing round brush attachment three times already and the one we got two days ago wont even attached. Very bad design poorly made with cheap plastic. Seems dyson is putting more affects in technology then the quality of the product. It is not cheap to keep buying $80 attachment on a $800 item. I am so furious and warning all the new buyer to be aware and not waste your $800 on a product they rave about but is so badly designed. Instead of making a better attachment design they keep introducing new attachments. If I had my way I would throw it in the garbage. I am done spending money on this horrible product. Dyson to just stick with vacuums as the one I have is the best thing ever but sorry to say Dyson you suck at this air wrap design.
BUYERS BE AWARE😡

Handle (base) of Dyson hair dryer split apart within warranty time. I had registered my hair dryer like I have all my other Dyson products. I was told I would be sent a box to return the dryer in 2-3 days. It's been almost 1 1/2 months and after 5 phone calls and still no box, I have no faith that after I send in my dryer I will ever get a replacement one back. Don't know why it's so difficult to get a box sent to me. What's the problem? I could have driven there myself 10 times over and gotten this done quicker. Very frustrating for such a large customer to have such very poor customer service. Don't think I'll ever purchase another one of their products. Customer service is part of the total experience when shelling out such a large amount of money for a product.

This is a 3th Dyson ph04 that needs to be replaced due to poor workmanship and even worse consumer service.
It is already 8 days from ordering box to send unit back but it still hasn’t sent and calls to consumer service leads me nowhere
Very bad service and I would not recommend to buy this product shame

I purchased a Dyson air wrap last may and it has already died. I asked for a replacement body and they said the part I needed was out of stock, but if I shipped back my unit, they would send me a new one.

I explained that I have a cognitive disability, as well as a physical disability that prevents me from mailing the unit on my own, but if they could have it picked up from my house by a carrier like UPS or FedEx, I would be happy to pack it up.

They said they could not provide this service. I explained I really needed this replacement, but the online chat wasn't going anywhere, so I opted to end it and try again on a different day--perhaps another agent would be able to provide a better experience.

The second agent told me that the part I needed was actually in stock and the first agent I spoke to was wrong. The agent informed me that she processed the shipment of my replacement part, and I saw emails notifying me of it as well.

Feeling confident that my replacement was on the way, I disposed of the unit that was not working. I live in a small studio, so I don't have space to keep things I don't need, and I have limited opportunities to empty my apartment because I have a social worker who helps me clean...but only once per month.

After disposing of the unit, I received a notification that my delivery was cancelled. Why? BECAUSE THE PART WAS ACTUALLY NOT IN STOCK!

Once again, I was being told I needed to ship back my full unit in order to get a replacement...except based on their information and confirmation they were shipping my replacement, I disposed of part of it.

I spent over $1000 for a useless item that died after 7 months and then had the displeasure of experiencing Dyson's abysmal and equally useless "customer service."

I used to like this company. I have two of their vacuums and their hair dryer. I will never buy from this company again and will be making it my personal mission to advise everyone against buying from them should Dyson ever come up in conversation.

Absolutely disgusting business practices.

*****EDIT***** after contacting privately with the information they requested in response to this review, I was told I needed to prove that I returned my full unit in order to get a replacement. Clearly, the person I reached out to did not read my review (and I sent them a link to it just to be thorough). What a joke. This company should be absolutely ashamed. Don’t waste your time. STAY AWAY!

Dyson Cinetic Big Ball Animal Pro
Spits dirt out the back - There is no filter.
Took it into a Vacuum Service and the guy said not to waste my money. The plastic filter allows dirt and dust to go right through the motor and spits it back into the room. They fully did not recommend a Dyson. He said the old ones had a filter to capture the dust but the Cinetic does not. We have mostly dust so that's why the dust spits out the back end and clouds the entire room.

Per your reply - I keep trying.

I purchased a Dyson Supersonic hair dryer for my wife for Christmas. It turned out she wanted an Airwrap so I purchased an Airwrapand returned the Supersonic. I never even opened the shipping package for the Supersonic so the return should have been quite simple. When I initiated the return I selected the option to be notified of updates about the return. I have never received a single update.

After I started the return process I was sent an email with a Purolator shipping label with. I was not provided with any instructions on how to complete the return. I contacted customer support and got the instructions which I followed. I followed the tracking number and was alerted that the package arrived at the dyson warehouse Jan 16th 2023. I never received any alert from dyson. I contacted custom support on Jan 19 because I hadn't received an update. I was told that that: "we have successfully received your machine at our warehouse on Jan 16th. And I can for sure assure you that the refund would be Initiated within 7-10 business days."

I waited 10 business days and after still hearing nothing I contacted customer support again on Jan 30th, 2023. I was told that I needed to wait 7-10 business days. After I pushed the support agent they agreed to escalate the process and said I should hear back in 24hrs.

After 3 days I contacted Dyson again On February 2, 2023 and was told that they contacted a support team and need 24-48 hrs to investigate.

I waited 5 days and contacted them again and they are now saying that they received it but it was never checked into inventory. They need another 3-4 days to investigate.

There is still no resolution as of Feb 07, 2023

Horrible experience with our Dyson V11 cordless vacuum. It stopped working after only 3 months of light use. Submitted two service requests via their website, none of which they responded to within a week. After finally managing to speak to someone over the phone the issue got diagnosed and a new battery was sent out. When the replacement didn't arrive a week later I checked the tracking info and saw that they sent it to the wrong address (despite the fact that they have our address on file as I was able to confirm). Called them and explained the issue. Representative was gonna get in touch with courier to see if they can redirect the battery. Promised me to call back within 20 minutes. That never happened. When I called them again the representative again promised me they would get in touch with the courier, which I didn't accept as a solution. Demanded they send out a new battery ASAP, which they promised to do. All of this has already taken over three weeks and every time I had to call them I spent close to an hour in a queue. We are still waiting for the new battery but even if it fixes the problem I'd never ever buy a Dyson product again. At this price point this level of durability and customer service is unacceptable.