Ordered from Ebac direct. Have an Ebac in my conservatory for the last 5 years and wanted one for my upstairs too. The website was easy to use and gave me all the information I needed about the produc... Toon meer
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Lees wat reviewers zeggen
Easy to order & quick delivery. Bought 4650e to replace our old (but still working) dehumidifier. Early days, but the smart feature seems to be working well. Machine turns on & off throughout the d... Toon meer
Bedrijf heeft geantwoord
I spent a lot of time looking at different dehumidifiers before settling on buying my Ebac model. Up to now it is proving very efficient in removing moisture in my bungalow. Bought the castors which... Toon meer
Bedrijf heeft geantwoord
Have had your dehumidifiers for many years now, am currently on no3 and they do exactly what they are designed for.The only issue i have is about the casing which isn't as robust as the others i have... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Contactgegevens
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Verenigd Koninkrijk
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4,7
Uitstekend
8K reviews
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I recently purchased a dehumidifier…
I recently purchased a dehumidifier direct from Ebac.
Ordering was very easy.
Delivery was free and within days of my purchase.
Very happy with the whole process.
11 september 2026
Antwoord van Ebac Ltd
Thank you for your kind review. We’re pleased to hear that you found the ordering process easy and that your dehumidifier arrived quickly. It’s great to know you were happy with the overall experience of purchasing directly from Ebac. We really appreciate you taking the time to share your feedback.
Jody
Worth Its Weight in Gold!…
Delivery was swift with excellent communication. First introduction to Ebac and it has been a brilliant buy. Already earned its weight in gold for quietly drying laundry on wet days. Just wish you still did washing machines as that would have been my next buy.
13 september 2026
Antwoord van Ebac Ltd
Thank you for your lovely review. We’re delighted to hear that you’ve had such a positive first experience with Ebac and that your dehumidifier is proving so useful for drying laundry on wet days. We’re also pleased that you found the delivery quick and communication excellent. Thank you for your kind words and for choosing Ebac.
Jody
Happy Customer.Had a the same Ebac model for 41 years
Had a the same Ebac model for 41 years. Never let me down. No condensation in my windows like neighbors experienced. Time for a new model. Very pleased with my choice
10 september 2026
Antwoord van Ebac Ltd
Thank you for your wonderful review. We’re delighted to hear that your Ebac dehumidifier served you reliably for an incredible 41 years and helped keep condensation at bay. It’s fantastic to know you’ve chosen Ebac again for your new model, and we hope it provides you with many more years of reliable service.
Jody
Great for drying washing
This is the second one I purchased Great for drying washing
10 september 2026
Antwoord van Ebac Ltd
Good Afternoon Chris,
Thank you for taking the time to leave us a great review, we really appreciate your feedback and we are happy to hear you are happy with our products.
Thank you again
Binder
Antwoord van Ebac Ltd
Thank you for your kind review. We’re delighted to hear you were happy with our service and that everything was handled quickly. We really appreciate your feedback.
Jody
The dehumidifier is absolutely amazing
The dehumidifier is absolutely amazing! We are so happy with how much water it’s collecting and how quiet it is! Cheap to run and so efficient. Highly recommend!
11 september 2026
Antwoord van Ebac Ltd
Thank you so much for your fantastic review! We’re thrilled to hear how pleased you are with your dehumidifier and that it’s making such a difference. It’s great to hear that you’re impressed with how much water it collects, as well as how quiet and efficient it is to run. We really appreciate your recommendation
Jody
The humidifier was easy to order
The humidifier was easy to order. Delivery was quick. All I needed to was leave the unit to rest for 2 hours and then switch it on. It started in smart mode and appears to be running fine. It's quiet and currently filling the condensate bin daily.
10 september 2026
Antwoord van Ebac Ltd
Thank you for taking the time to share your experience! We’re delighted to hear that your humidifier was easy to order, arrived quickly, and was straightforward to set up. It’s great to know it’s running quietly and working well in smart mode. We hope it continues to perform brilliantly for you
I bought this model(2650e) to replace…
I bought this model(2650e) to replace an older 2650e that had more than done it's time with no issues at all over many many years. Same overall design but now with smart controls and much easier to set up and use. Ordering was easy and delivery was completed as advised. It quickly brings the humidity to the right levels with the added bonus of warming the air in the room it's in, as well as drying the air throughout the house (3 bedrooms) which in turn makes the central heating more efficient and thereby saving money. Roughly 30-40p per day to run which is more than made up for by the shorter central heating run times required to heat the house. Would I recommend Ebac. Yes I certainly would.
11 september 2026
Antwoord van Ebac Ltd
Good Afternoon Ken,
Thank you for taking the time to leave us a great review, we really appreciate your feedback and we are delighted to hear that you are happy with our product.
3 brilliant ebac dehumidifiers
We have 3 ebac dehumidifiers. Started using again recently after changing filters. Started up perfect despite being stood unused for months. Also contacted ebac twice recently for info. Helpful and spot on advice. Love this company, thank you
7 september 2026
Antwoord van Ebac Ltd
Good Afternoon
Thank you for leaving Ebac a review, we are delighted you are happy with our product and are happy to hear you received fantastic service from us.
Thank you again
Binder
Very smooth and quiet
This humidifier was a replacement for one I had for about 10 years it was from a well known company and had served me well but it was quite noisy I couldn’t believe the difference when I turned on the Ebac I had just bought it is quiet and very smooth in running I can even have it in my bedroom running all night and I also was very pleased with the price
10 september 2026
Antwoord van Ebac Ltd
Thank you so much for your fantastic review! We’re delighted to hear how impressed you are with the Ebac, especially the quiet and smooth running. It’s wonderful to know you can comfortably use it in your bedroom overnight, and that you were pleased with the price too. We really appreciate your support and hope you enjoy your Ebac for many years to come!
Jody
Antwoord van Ebac Ltd
Thank you for your great review! We’re delighted to hear your dehumidifier is doing a great job. It certainly sounds like it had plenty of moisture to get to work on! 😊 We really appreciate your support and hope you continue to enjoy the benefits of a drier, more comfortable home.
Jody
Antwoord van Ebac Ltd
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the product, delivery speed, and price. We really appreciate your support and hope to serve you again soon! 😊
Thank you again Jody
One of the best purchases I’ve made
One of the best purchases I’ve made. Love it! Saves me money on my drying costs
9 september 2026
Antwoord van Ebac Ltd
Thank you so much for your fantastic review! We’re thrilled to hear that you love your purchase and that it’s helping you save money on your drying costs. It’s great to know our product is making a real difference for you. We really appreciate your support!
Jody
Antwoord van Ebac Ltd
Thank you for your lovely review! We’re delighted to hear that everything was just as you expected and that you’re happy with your purchase. We really appreciate your support!
Jody
This company is rude and unhelpful
This company is rude and unhelpful, and their dehumidifiers are rickety and insubstantial. The cover doesn’t easily shut flush and the water extraction isn’t as effective as it could be. They have also gone out of their way to be petty and almost vindictive, entirely lacking in basic customer service. For a small business, it’s surprising these are qualities they would allow or encourage in their staff - presumably word of mouth is important to them? I have two Meaco Arretes that works much better, I’d strongly recommend buying one of those instead. Much less hassle and a much more effective product.
21 september 2026
Review zonder uitnodiging
Antwoord van Ebac Ltd
We’re sorry to hear that you’ve had such a disappointing experience. We take feedback like this seriously, both regarding the product and the service you received.
We’re particularly concerned to hear that you felt our customer service was rude or unhelpful, as this is not the experience we want for any of our customers. We’d also like the opportunity to understand the issues you experienced with the dehumidifier and see whether we can help resolve them.
Please get in touch with our customer service team with your order details so we can look into this further. Thank you for taking the time to share your feedback.
Jody
Excellent quality washing machine.
2 november 2025
Antwoord van Ebac Ltd
Thank you so much for your lovely review! We’re delighted to hear you’re pleased with the quality of your washing machine. We really appreciate your feedback and support!
Jody
Ordered online delivered when stated…
Ordered online delivered when stated very well packed super service
8 september 2026
Antwoord van Ebac Ltd
Thank you for your lovely review! We’re delighted to hear that your order arrived as promised and was well packaged. It’s great to know you were happy with the service, and we really appreciate you choosing Ebac.
Kind regards Jody
So far so good
So far so good.
Timely delivery and simple operation. It’s still early days but the laundry dehumidifier does wonders at helping to dry laundry indoors much more quickly and prevents any musty smells from heavy garments that otherwise would be taking days to dry. I like the fact that the product lacks ‘smart’ features beyond the sensor-based default settings. This makes it easy to operate.
Some design improvements would include being able to wrap the power cord fully at the back of the device.
Also, the product is somewhat hidden in the navigation on the online store. It could be made more visible from the primary or secondary menus.
4 september 2026
Antwoord van Ebac Ltd
Thank you for such a detailed and thoughtful review! We’re really pleased to hear that your laundry dehumidifier is already making a noticeable difference to drying times and helping to prevent musty smells. It’s also great to hear that you appreciate the straightforward operation and sensor-based settings.
We really appreciate your constructive suggestions too. Feedback around the power cord storage and making the product easier to find on our website is genuinely useful, and we’ll be sure to pass this on to the relevant teams.
Thank you again for choosing us and for taking the time to share your experience
Jody
Very efficient ordering process
Very efficient ordering process. Firstly I asked some questions about the product, and these were answered fully and in line within the published timescale,
I ordered the product and delivery was next day. This is the second Ebac dehumidifier we have had, the first running 24/7 for nearly 10 years, so there wasn't a decision to be made about ordering a replacement. Would definitely recommend.
2 september 2026
Antwoord van Ebac Ltd
Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that your questions were answered promptly and that your order arrived the very next day.
It’s especially great to hear about your experience with your previous Ebac dehumidifier, having provided nearly 10 years of 24/7 service. We’re thrilled you chose Ebac again for your replacement and really appreciate your continued trust in us.
Thank you for your recommendation — it means a lot to the whole team!
Thank you again Jody
Fantastic
my ebac dehumidifier is fantastic. It comes with a decent warranty and whenever I need to contact them they are awesome. I switch brands when my old other dehumidifier broke and I’m so glad I did. I just wish they did air purifiers as well. even now when the empty light comes on the amount of water this thing pulls out the air is astounding and as an added bonus they are British made which she is exactly the way it should be.
17 april 2026
Antwoord van Ebac Ltd
Thank you so much for your fantastic review! We’re delighted to hear that you’re so pleased with your Ebac dehumidifier and that it’s making such a noticeable difference in your home.
It’s also wonderful to hear that our customer service team has been able to help whenever you’ve needed us. We’re incredibly proud to design and manufacture our dehumidifiers here in Britain, so your kind words really do mean a lot to us.
You can use some models of Ebac dehumidifiers as a air purifier. If you contact us with the model number we can see if yours is one of them.
Kind regards
Jody
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