Ordered from Ebac direct. Have an Ebac in my conservatory for the last 5 years and wanted one for my upstairs too. The website was easy to use and gave me all the information I needed about the produc... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Easy to order & quick delivery. Bought 4650e to replace our old (but still working) dehumidifier. Early days, but the smart feature seems to be working well. Machine turns on & off throughout the d... Toon meer
Bedrijf heeft geantwoord
I spent a lot of time looking at different dehumidifiers before settling on buying my Ebac model. Up to now it is proving very efficient in removing moisture in my bungalow. Bought the castors which... Toon meer
Bedrijf heeft geantwoord
Have had your dehumidifiers for many years now, am currently on no3 and they do exactly what they are designed for.The only issue i have is about the casing which isn't as robust as the others i have... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Contactgegevens
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Verenigd Koninkrijk
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4,7
Uitstekend
8K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I rate ebac smart dehumidifiers as brilliant
I’ve just bought a second dehumidifer . Which came by retun of post They are bothe ebac and fantastic. I live in an old house that has to be kept at a higher humidity than a modern house . They are smart and read the level which is optimal for your house. In this humid weather it as been great .They do have a function for drying clothes. But i have’vnt used that do i can’nt comment
25 juni 2026
Antwoord van Ebac Ltd
Thank you for your fantastic feedback and for choosing Ebac for a second time. We're delighted to hear that both of your dehumidifiers are performing so well and helping to maintain a comfortable environment in your home. It's great to know you appreciate the smart features and that your appliances are making a difference, especially in an older property. We really value your support and your recommendation.
Kind regards,
Natalie
love it!
Service delivery installation all excellent, and the machine itself exudes quality -good looking solid bit of kit
28 juni 2026
Antwoord van Ebac Ltd
We’re thrilled to hear how pleased you are with your Ebac experience. It’s wonderful to know that the service, delivery, and installation all went smoothly, and that you’re impressed with the quality, design, and build of your new machine. Thank you for your lovely feedback and for choosing Ebac.
Kind regards,
Natalie
Clear description
Clear description, and the choice of different models is a good option, so you can pair with the size of your home. Would highly recommend to others.
24 juni 2026
Antwoord van Ebac Ltd
Thank you for your kind recommendation. We're so pleased to hear that you found the product descriptions clear and that the range of models made it easy to choose the right one for your home. We really appreciate you taking the time to share your experience and your recommendation.
Kind regards,
Natalie
Great Service and Great Dehumidifier
Ordered on a Saturday and it arrived on Tuesday. Easy to set up and connected to WiFi and the phone app on the first attempt. The self draining feature worked brilliant whilst we were away. House feels fresher just after a week. Thanks Ebac for a great piece of kit.
27 juni 2026
Antwoord van Ebac Ltd
We're delighted to hear you're enjoying your new dehumidifier! It's great to know your order arrived quickly, the setup and Wi-Fi connection were straightforward, and that the self-draining feature worked perfectly while you were away. We're also pleased to hear your home is already feeling fresher after just a week. Thank you for your wonderful feedback and for choosing Ebac.
Kind regards,
Natalie
Changing the filter has stopped the…
Changing the filter has stopped the dehumidifier overheating
26 juni 2026
Antwoord van Ebac Ltd
Thank you for sharing your experience. We're pleased to hear that replacing the filter resolved the overheating issue and that your dehumidifier is now working as it should. We do recommend changing these every 3 to 4 months in-between giving them a good shake or running a hoover over will also help. We appreciate you taking the time to leave us your feedback.
Kind regards,
Natalie
Antwoord van Ebac Ltd
We're so pleased to hear that you're happy with your purchase. It's great to know the product is working as expected and that you feel it offers good value for money. Thank you for taking the time to share your feedback.
Kind regards,
Natalie
Great product
Website is very user friendly. This is our 2nd Ebac. The 1st one is still going strong but we’ve had it for years so thought it time for an upgrade. Delivery was quick & easy. The new Ebac is much nicer to look at & provides more information, very easy to use. We wouldn’t be without our Ebac, great product from a great company.
23 juni 2026
Antwoord van Ebac Ltd
Thank you for your wonderful review and for choosing Ebac again. We're delighted to hear that your first appliance has served you so well over the years and that you're enjoying the upgraded model. It's great to know you found our website easy to use, the delivery process straightforward, and that you're pleased with the new design and added features. Your continued support and kind words mean a great deal to us.
Kind regards,
Natalie
So good, we bought another one.
Bought the same product as before,as we have been very pleased with it. Only minor issue is that this second unit is a little noisier than the first when the motor is running.
Otherwise fine.
26 juni 2026
Antwoord van Ebac Ltd
It's fantastic to hear that you were so pleased with your first appliance that you chose to purchase another one. Thank you for your continued support and for sharing your feedback. We're glad you're happy overall, although we're sorry to hear the second unit is a little noisier when the motor is running. If this becomes a concern or seems unusual, please don't hesitate to get in touch with our Customer Support team—we'll be happy to help.
Kind regards,
Natalie
Antwoord van Ebac Ltd
We really appreciate you taking the time to leave us a review. It's wonderful to hear that you're pleased with your product and that your order arrived so quickly. Thank you for choosing us, and we hope you continue to enjoy your purchase.
Kind regards,
Natalie
Certain dehumidifiers are not provided with castors
Happy with my Dehum but not informed during ordering that if ordered after 12 noon you would not receive delivery the next day, so I waited in unnecessarily :-(
25 juni 2026
Antwoord van Ebac Ltd
Thank you for taking the time to leave your review.
I can see that your order was placed on the 25th after 5:00 pm. When ordering online after our cut-off time, the system only offers the next available collection or delivery date. In your case, the next available date was the 29th, which was the option selected during checkout.
We're sorry if this wasn't made clear when you placed your order, and we appreciate your feedback as it helps us improve the ordering experience.
Excellent product
Excellent product. If only you made fridge/freezers, as well, free standing, 2 mtrs tall, but 55 cms wide! Made in the UK, excellent support, hassle sometimes though, loyal and worth it…!
25 juni 2026
Antwoord van Ebac Ltd
Thank you for your fantastic review,
We're delighted to hear you're so pleased with your appliance and that you value our UK manufacturing, customer support, and quality. We really appreciate your loyalty and your suggestion for a tall, slim freestanding fridge/freezer—it's great feedback, and we'll be sure to pass it on to our product team. Thank you for taking the time to share your experience.
Kind regards,
Natalie
It’s a great little machine
It’s a great little machine. It’s so much quieter than my previous one. And I can leave it one for hours or end and still taking water out of the atmosphere.
Currently use it drained to a sink directly. Would be nice to know the pipe dimensions of which wasn’t mentioned on the box or description. I can order these directly but Screwfix should have the option to purchase this alongside the unit.
24 juni 2026
Antwoord van Ebac Ltd
Thank you for taking the time to share your feedback with us. We’re delighted to hear that you’re pleased with your EBAC dehumidifier and that you’ve found it to be much quieter than your previous model. It’s great to know that it continues to effectively remove moisture from your home, even when running for extended periods.
We appreciate your comments regarding the drainage pipe information and the option to purchase this alongside the unit. Your feedback is valuable and will be shared with the relevant teams as we continue to improve our customer experience.
Thank you for choosing EBAC, and we hope you continue to enjoy your new dehumidifier.
Kind regards,
Natalie
Antwoord van Ebac Ltd
Thank you for your feedback.
We’re pleased to hear that you were happy with our communication and that your delivery arrived promptly.
We appreciate you taking the time to share your experience and are grateful for your support. We hope you continue to enjoy your EBAC product.
Kind regards,
Natalie
Delivery when you say
Delivery when you say, helpfull delivery man. The machine do what they say. I would always buy the wheels with the dehumidifier as they are solid and reasonably weighty as thry shoul be. Over the yeasrs I have purchased 6. Of these from Ebac, different models as e erything improves.
24 juni 2026
Antwoord van Ebac Ltd
Thank you for taking the time to share your experience with us. We’re delighted to hear that your delivery arrived as promised and that our delivery service met your expectations.
It’s fantastic to know that you’ve purchased six EBAC dehumidifiers over the years and have continued to choose our products as our models have evolved. We’re also pleased that you’ve found the wheels to be a useful addition, making your dehumidifier easier to move when needed.
Thank you for your continued loyalty and support. We truly appreciate you choosing EBAC.
Kind regards,
Natalie
Antwoord van Ebac Ltd
Thank you for your feedback. We’re delighted to hear that you’re pleased with the design, value, and quality of your EBAC product.
We take great pride in creating reliable products that combine effective performance with a design that suits our customers’ needs. We appreciate your support and hope you continue to enjoy your EBAC product.
Kind regards,
Natalie
Easy online ordering
Easy online ordering, perfect communication prior to delivery, on time delivery. Excellent product.
20 juni 2026
Antwoord van Ebac Ltd
We’re pleased to hear that you found the online ordering process easy and that our communication and delivery service met your expectations.
It’s great to know that you’re happy with your EBAC product. We appreciate your support and hope it continues to provide excellent performance for your home.
Kind regards,
Natalie
All-round great product 3650e Dehumidifier
All-round great product (dehumidifier 3750e) super efficient, much more so than a famous Italian brand model which only lasted a couple of years!
Added bonus - a brilliant and economical way to help dry clothes inside on the ‘clothes dry’ setting.
And it’s made in the UK.
Ebac have recently passed cost savings on to their customers via lower prices - not a common occurrence in today’s economic climate.
Companies like this need more support!
19 juni 2026
Antwoord van Ebac Ltd
Thank you for taking the time to share such fantastic feedback with us. We’re delighted to hear how pleased you are with your EBAC 3750e dehumidifier and that you’ve found it to be efficient and reliable.
It’s great to know that the clothes dry setting has been a useful feature for you and is helping to make drying laundry indoors easier and more economical. We’re also proud that our products are designed and manufactured in the UK, and we truly appreciate your recognition of this.
Thank you for your kind words and for your support of EBAC. We’re grateful to have you as a customer.
Kind regards,
Natalie
This is my fourth dehumidifier purchase…
This is my fourth dehumidifier purchase from EBAC, these products work very well and the service direct from the works is excellent
Thank-you
Ian Wilson
19 juni 2026
Antwoord van Ebac Ltd
Thank you for your wonderful feedback, Ian. We’re delighted to hear that you have chosen EBAC for your fourth dehumidifier purchase and that you continue to be impressed with the performance of our products.
It’s also fantastic to know that you’ve had such a positive experience with our service team. We truly appreciate your continued support and loyalty and are grateful that you keep choosing EBAC.
Kind regards,
Natalie
Have now bought 5 of your dehumidifiers…
Have now bought 5 of your dehumidifiers for my kids. There have been no problems and apparently all working well.
21 juni 2026
Antwoord van Ebac Ltd
Thank you for taking the time to leave your feedback. We’re delighted to hear that you have chosen EBAC dehumidifiers for your family and that you’ve now purchased five units.
It’s fantastic to know that they have all been working well and that your children have been happy with their dehumidifiers. We truly appreciate your continued trust and support in choosing EBAC.
Kind regards,
Natalie
Very good machine with very easy…
Very good machine with very easy instructions. The smart function is really useful.
19 juni 2026
Antwoord van Ebac Ltd
We’re pleased to hear that you’re finding your EBAC dehumidifier easy to use and that the instructions have been clear and straightforward.
It’s great to know that the smart function has been a useful feature for you and is helping you get the most from your machine. We appreciate your support and hope you continue to enjoy the benefits of your EBAC dehumidifier.
Kind regards,
Natalie
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.