Emirates Holidays UK Reviews 

Great customer service. Easy booking and skyrewards points as well. They had representative at Dubai airport when I landed and the hotel was really good . I would definitely book again due to the simplicity of booking and not worrying about anything else. Regular communication from Emirates so it was a good trip overall

Didn’t even know Emirates did holidays! We booked to go to Bali and treated ourselves to business class.
We booked assistance for my husband and everything from the lounge at Manchester airport (sadly the new Emirates lounge hasn’t opened yet) through Dubai and onto Bali was seemless. The included transfers at UK end fab .
Hotel and flights from Bali all very good.
Great experience for us.

We have booked a holidays with emirates holidays on 11/01/2026 to celebrate our anniversary at a cost of £4549.20 (before the war). Everyone else who was coming with us has booked with British airways holidays who were all given refunds due to the uncertainty and ongoing war in the area. As everyone who was coming with us for this celebration is no longer coming with us we requested refund from the emirates holidays and we were denied this. We were informed recently via that certain area of our hotel will be closed due to the summer heat which is unusual as we have stayed in this hotel before. We requested refund again as the terms and conditions of booking have changed but we were denied this again claiming it’s its beyond their control. The price for the same holiday has been going down and down and it’s now ( 24/06/2026) £3658.00 ( that’s £891.20 less that what we paid) we contacted the emirates holidays via WhatsApp and they told me there is nothing they could do. The whole booking experience with them was very stressful and they provided no support at all. I had a very bad experience with their flight in July-August 2018 when they tried bluff us off with 10000 rewards point which we never used or planned to us or fly with them again. We only booked with them because of the convenience of the airport being nearer. When we booked with Brirish airways holidays in July 2016 at the same hotel the price has dropped and the British airways holidays were more than happy to refund us the difference and upgraded up. The problem with the emirates holidays is they do not follow up on complaints even after they ask for more details. It must feel great to see customers stressed and sell the same holiday for almost £1000 cheaper. 🤷🏼‍♂️
mane and email address are already provided for the previous complaint which was not replied to.
Booking ref : BND/22735403

Due to connecting flight cancellation (not emirates plane) Emirates customer service was 2nd to none. They spend almost an hour on the phone with me looking into/arranging alternate flights to get me to my destination. They also sorted out my previously booked and paid for seat preferences. As my trip now incurred a 17hr lay over in Dubai Emirates arranged hotel accommodation, food and transport to and from the hotel. They also held our luggage and put it onto the new flight. The whole process was seamless and well communicated. What could have been a painful start to our holiday turned into a great opportunity to spend a few hours exploring the area around the hotel. Thank you Emirates.

The accommodation organised by Emirates for our stay in Bali was the best we have ever stayed in . Maya Ubud resort and spa and the “W” in Seminyak were fantastic. Transfers to and from the airport and accommodation went perfect! Will definitely be booking again through Emirates Holidays as the service provided is superior to any other travel agent !

Dennis! Thankyou! Superstar!
We are booked to go to Dubai in September- clearly this isn’t happening and I want some solid holiday arrangements in place.
I called Emirates to change/amend -RISHIN said we couldn’t due to some licensing issue around us all travelling on the same dates (6 adults ) although this wasn’t an issue with the original booking. Then he said if we wanted to change to the Maldives I would have to cancel Dubai, lose my £3000 deposit and rebook. No!
He promised to call me back in an hour with advice. He didn’t.
Next day I call and speak to LETITIA, much better approach… of course I can change, she took all the details and said she’d pass it on to an agent who’d call me back. No one called back.
Next day GERAINT - hung up on my husband.
Finally DENNIS, an agent happy to do what he’s paid to do - apologised for his “colleagues” and went above and beyond helping me amend the booking. Professional, helpful and honest just like Emirates used to be. 5 STARS for Dennis. The others should be ashamed of their awful customer service at a time when we all need a bit of support and understanding.
I feel for other people on here trying to get refunds or change bookings it’s awful. Sorry, I won’t ever book with Emirates again.

Everything

What an absolutely disgraceful company to deal with. We booked a package holiday with them at the Waldorf Astoria Dubai in there pearl club room. We got an email saying that the club room was closed so we got in touch with them to get a refund and we were refused as they say it isn’t their fault that the club room is closed. In my opinion this was booked as a package and I think most reputable tour operators would have refunded us. We have previously booked with Travel bag and even through Covid they went out of the way to look after their customers. Anyone thinking of booking to Dubai I recommend they give Travel bag a try and avoid this company like the plague.

Booked an Emirates holiday to Maldives from London Stansted via Dubai. The customer service were excellent, contacting us to explain our options with the current situation , it was our First time travelling with Emirates and chose to fly premium economy, we were fortunate to be offered a free upgrade to business class. The stopover in Dubai went smoothly, So handy for us that we could fly long haul from Stansted and would definitely fly with Emirates again

We booked with Emirates Holidays this year after having a truly fantastic experience with them back in 2024. Unfortunately, their complete lack of empathy and rigid corporate policies mean we will never safely book with them again.

Due to the escalating conflict involving Iran in the Middle East, we made the difficult decision to cancel our upcoming trip this year out of safety concerns. While Emirates Holidays allowed us to cancel, they insisted on keeping our entire deposit solely because our travel date falls after May 31st.

This greed stands in stark contrast to their competitors. For instance, British Airways Holidays has shown incredible flexibility, allowing customers traveling between 15 June and 31 October the option to cancel for a full refund.

To make a stressful situation worse, the customer service team was incredibly unprofessional. The representative was actively rude and repeatedly talked over me while I was trying to explain our situation. Their brilliant "solution" was to move our two-week holiday up to 11 months into the future.

I tried to explain multiple times that this is a logistical impossibility for our family due to fixed work commitments and the fact that we have a child at school studying for and sitting their GCSE exams next year.

Emirates Holidays has shown their true colors. They would rather pocket a deposit from a returning customer than show flexibility during a regional crisis. Take your business elsewhere—preferably to a company like British Airways Holidays that actually values customer safety and basic manners.

Having made 2 holiday bookings with Emirates Holidays, the first was cancelled due to the war in the gulf but my second one was scheduled and staff reassured me that they’d do their best to ensure a smooth transition. I was very pleased and happy to have continued my journey on board despite the airlines difficulties. The cabin crew were marvellous and the package holidays lived up to more than my expectations. Emirates is truly one of the best flight providers that I’ve booked another with them in the next few months. Thank you for the fabulous time I had and wishing Emirates continued success.

We all have options to travel with other operators, there are plenty out there. But for a few years I have only booked with Emirates holidays (when funds permit and the destination is available). In fact I just booked my 4th this year, to go in a few days to Zanzibar.

The Emirates brand is second to none, and for me as a British citizen. The British/European operators are no where near the Emirates offering. The quality of service, the modern planes and decor/fittings, food & beverages and the overall experience. Once you travel Emirates, book an Emirates holiday, you won't look back or want to book with anyone else again!

Why?
1. It is Emirates, I try to always fly with Emirates (when funds allow) as I enjoy the business class facilities and impeccable service. Hence you fly with Emirates and hotel booked via Emirates. Everything is simple, reliable and seamless!

2. The website is very easy to navigate, you can always find what you are looking for and more importantly, it is simple to complete your booking.

3. Once your booking has been paid for and completed, documentation comes through within minutes. I am not sure about others, but when I book something I always worry it didn't go through or there was something wrong. Hence, the quicker the confirmations come through the better, which they do. I can then sit back and relax.

4. I have had some interactions with customer services, via WhatsApp and voice (no complaints, just questions or I wish to change some of the itinery). Each time the representative has been so helpful, understanding and resolved my questions quickly. To be honest I prefer WhatsApp as then everything is in writing, for future reference, so it is great they offer this. And also, if I am abroad calls can be very expensive.

5. Service in resort. Before going I always get confirmation of the contact details for the in-resort team. Normally met at the airport and/or the hotel. If I need to get hold of them, it is is simple and fast.

So, what more can I say but I agree with the slogan...Fly Better.... Fly Emirates!

But as always, there has to be some feedback on potentially what could be done better (in my view). Hence why I have given Emirates holidays a 4 star, as 5 star is extremely hard to achieve. But I am sure they will one day.

1. More destinations available to book via the Emirates holidays website (would be great if more from the normal flight detsinations), as it is pretty limited. Whether this is by design or part of a larger picture, or as it grows?

2. Being able to book holidays closer to today's date e.g. for tomorrow or the day after. This would add additional options as some people (like me) suddendly get an urge to go somewhere now. If I wanted to, there are a lot of other providers where I could do this if I wanted to, but it wouldn't be Emirates.

Another amazing holiday with Emirates fantastic service and hotel wouldn't book with anyone else

we had the most amazing time emirates from start to finish we’re absolutely amazing. The only downside was we didn’t get to fly on the A380 which was our dream, we got engaged on our holiday I was hoping to go up to premium or buisness class….. but i couldn’t afford the upgrade. That being said it did not take the shine away from the most amazing trip we have fell in love with the airline….. the country…… the culture everything about emirates and Dubai we loved! And we are looking to book again, emirates couldn’t do enough to make it special and for that I’m grateful! the hotel was fantastic a little out the way but amazing we only had one issue where my girlfriend was racially abused by a local that stayed in the hotel with their family for a weekend and she didn’t think we’d understand. But it did not take the shine of the trip! I can’t wait to come again so I hope we manage to find a great deal either at the RIU again or closer towards the palm. I’d like to thank you for everything emirates did from start to finish you truly made me and my family the happiest of memories!

Thank you

Second time used Emirates Holidays and both times have been very good, communication has been clear, easy to contact and responsive. There's been local team support in the destination and these have also been efficient and helpful(Maldives both times) their pricing is competitive and offers are good or better than most. Would recommend to anyone confidently.

We booked our holiday in August 2025 and were ready to go. About a month out after paying in full the Iran war kicked off placing our holiday to the Maldives in jeopardy. The team at Emirates were excellent and contacted us to give us all the options. We proceeded with our holiday and it was amazing. We had a follow up call midway through with them and again no issues.

Excellent customr service and i will use them again.

The whole holiday went without a glitch, thank you.

I am extremely disappointed with the way Emirates Holidays has handled my booking.
I booked an ABTA package holiday to Dubai departing early June. The FCDO has been advising against all but essential travel to the UAE for over 10 weeks, and I am due to travel in just 2½ weeks. Despite this, Emirates Holidays are still refusing to provide a refund or properly review their position.
Their own terms and conditions state that customers may cancel without charge where unavoidable and extraordinary circumstances affect the destination, and their terms specifically reference FCDO advice. However, customer service repeatedly relied on an internal “imminent travel” policy that does not appear anywhere in the booking conditions provided to customers.
What is most frustrating is that Emirates Holidays do not appear to be actively reviewing their refund policy despite the ongoing situation. Their public travel advice/update page has not been updated for around five weeks, yet customers are still being told to wait until closer to departure.
Communication was polite but ultimately unhelpful, with no meaningful attempt to address the legal and contractual points I raised under the Package Travel Regulations 2018. I have now had to escalate the matter to ABTA.

Very disappointing experience and not the level of Tour Operator.

Emirates/emirates holidays both refuse to refund us and now even talk to us.

We have already lost a deposit (even though our hotel is closed due to missiles striking the palm with the Iran war alongside a drone hitting the airport, now we stand to additionally lose the money I have paid to upgrade our seats. Another £324

Customer service has been shocking, they just ignore you then lie when you do speak to them, saying its impossible to refund the money? Why?

Iv not used the service iv paid for as its not safe to travel there, just give me back my money back and ill be happy, you can still sell the upgrades to someone else if your still daft enough to be travelling there.

The hotel is currently closed and flights are disrupted, but emirates couldnt care less.

I honestly thought better of Emirates but it turns out they are just a bunch of thieves

We booked a holiday to Dubai for July 26, but given the uncertainty in the region and with the remaining balance now due, we expected Emirates, as a reputable organisation, to offer more options than simply paying the holiday in full or losing the deposit altogether. Considering the exceptional circumstances, some degree of flexibility or even a credit note for the deposit amount would seem reasonable. We have travelled with Emirates Holidays before and always had positive experiences, which makes the lack of flexibility in this situation especially disappointing and is unfortunately making us reconsider booking with Emirates again in the future.

Outrigger Mauritius.
This was our second package deal with Emirates, the first was an awesome trip to the Maldives and was absolutely faultless from Heathrow back to Heathrow.
This was a trip to celebrate my daughter’s 18th birthday so we booked premium economy from Heathrow to Dubai , and Business Class the whole way back.
A delightful lady from Wales helped me put the trip together over the phone .
We were obviously concerned with the trouble in the UAE but Emirates kept in contact with us , at one point cancelling our initial return leg but getting us on the next flight . It actually worked out better for us. We were given the offer of a refund but we went ahead and had the best holiday ever. The flights on the A380 were amazing and the Business Class experience was like a dream to us. The cabin staff were another level , we were treated like royalty , I don’t think we stopped smiling the whole time.
I seriously cannot find a negative , only that it might have been a once in a lifetime experience and after that nothing will come close . We felt totally safe at DXB during our transfers , no drama at all.
Yes it was expensive but we have some awesome memories.
Until the next time , thank you Emirates ❤️