Emirates Holidays UK Reviews 

This was our third booking with Emirates Holidays and again a seamless holiday followed. Would recommend.

From booking on line to the flight, meet and greet, hotel and return journey I couldn’t fault (economy flight too)
After a horrendous journey with British Airways to Qatar I was very apprehensive but Emirates Holiday package has put the travel bug back into my life, I would recommend booking through Emirates to all friends and family, I couldn’t fault the process.

Can’t fault Emirates holidays, easy booking system, courtesy call from hotel representative in Dubai, friendly cabin crew, would definitely use Emirates holidays again.

Amazing holiday start to finish with emirates holidays. Staff really helpful and nothing too much trouble.

I booked my trip to Singapore 10 days before the troubles in Iran. I held my nerve as July was 5 months away. As flights altered I was told that one of my flights was cancelled but I was put on another an hour and half later from Dubai. In June I got another itinerary with times and types of planes. I was very upset as the A380 was not on my list. I rang Emirates who were brilliant and changed my flights so that I would travel on A380 several times. The troubles eased so I was ok with insurance which I booked in February. Unfortunately the Manchester flight was late the day I flew and it looked as though I was going to have trouble in Dubai. One of the cabin crew heard me taking in the bar and offered help. At 34000 feet she used my phone to email Emirates and I was on a flight within a few hours of landing. The rest of my holiday went brilliantly. From start to finish all Emirates staff could not have done more. Thank you

Everything about Emirates is first class from check-in to the flight cabins and the ICE entertainment system. I always fly Emirates when I can and have already booked up for next year.

Booked an Emirates Holiday to the Maldives flying from Manchester to Dubai and then onto Male for the sea plane flight to the Island of Kuredu. Both Emirates flights went very smoothly, with good food and a great range of films to select from.

Very disappointed with Emirates. I really thought you helped your clients.

I was denied boarding on my Emirates flight to Australia due to an internal Emirates check-in requirement, not a legal one. Under Australian immigration rules, a valid visa linked to an old passport can still be used, as long as both old and new passports are carried together — which I was doing. Emirates' system required my new passport to already be linked in the Australian government's system before issuing a boarding pass, something I was never informed of in advance. I only found out at the check-in counter and updated it immediately.

While still at the counter, before the flight departed, I called Emirates asking for a flight change so I could still travel. I received no real help. I later contacted Emirates multiple times and was told to contact my travel agency, Gotogate, who quoted an excessive change fee of 1,600 AUD (approx. 970 EUR). As this was unreasonable, I had to buy a new one-way ticket with another airline for 850 EUR — a cost I'm still trying to get reimbursed.

This was Emirates' own internal requirement, not mine to fix. If you're considering flying with Emirates, be aware that if something goes wrong on their end, don't expect real help.

We recently returned from safari in the Serengeti combined with a beach holiday in Zanzibar, both of which were excellently curated by the Emirates Holidays Tours team. Uncertainties arising from the situation in the Gulf were addressed when raised and solutions offered. We could not have asked for more in terms of customer service and wouldn’t hesitate to recommend.

Our return flights from the Maldives were changed to the day after which left us with no accommodation food or drinks after we checked out . When I called customer services I was told I would have to sort things out myself and get a hotel near the airport so basically left stranded on an island, this was an all inclusive holiday. I had to call back the next day and was transferred back onto a flight on our original date. I have always rated emirates highly but after 2 emails complaining 6 weeks ago I still have not had any acknowledgment or response The customer services on that day and at present have fallen well below standards.

We have used emirates holidays a few times and it’s always a 5 star service, the staff can never do enough to help from the customer service team when you book your package to the flight attendants, airport staff and In resort staff they always go above and beyond to help and always give a 5 star service, would highly recommend emirates holidays to anyone

15 holidays with Emirates, excellent service every time the website is easy to use and if yo need to contact them the same applies.

We booked a package holiday to the Maldives through Emirates Holidays because we trusted the Emirates brand and expected the level of customer service for which Emirates is known.
Unfortunately, our experience before we had even boarded the aircraft has been extremely disappointing.
Our original itinerary had us arriving in Malé at around 9:00 am, allowing us to enjoy almost a full first day of our holiday. We were later informed that our arrival time had changed to 3:00 pm, effectively costing us almost an entire day at the resort.
I fully understand that flight schedules can change. That was never my main concern.
What disappointed me was the complete lack of ownership from Emirates Holidays once the change occurred.
Nobody contacted us proactively to discuss the impact on our holiday or offer possible alternatives. We had to contact Emirates Holidays ourselves before an alternative routing was eventually arranged.
Unfortunately, resolving the issues created by these changes turned into an exhausting process. We ultimately spent well over three hours speaking to Emirates Holidays and Emirates, waiting on hold, being transferred between departments, and trying to resolve issues that arose solely because of changes made to our booking.
To make matters worse, the replacement flights booked by Emirates Holidays left our 5-year-old daughter allocated to a separate seat away from her parents because seat selection was no longer available. Only after further discussions was the seating changed so that our family could at least sit together. This should never have become an issue in the first place.
The most frustrating part was being passed back and forth between Emirates Holidays and Emirates. Emirates Holidays advised us to contact Emirates directly, while Emirates informed us that only Emirates Holidays had authority over our booking. As a customer, I found it unacceptable to be caught between two parts of the same brand, with nobody willing or able to take ownership.
As a long-standing Emirates Skywards member (formerly Gold, currently Silver), I expected a much higher level of customer care.
I contacted Emirates Holidays Customer Relations before departure, hoping someone with the authority to review our case would step in. Unfortunately, apart from apologies, no meaningful solution, goodwill gesture, or attempt to restore our confidence was offered.
The most disappointing part of this experience was not the schedule change itself—it was the complete absence of ownership. Nobody genuinely tried to put things right.
For a company carrying the Emirates name, I expected far better.

This was my first time booking with Emirates and I can tell you the staff very helpful also the prices are quiet competitive and great selection of resort and hotels .
The resort we stayed in was amazing with good location, amazing staff and tasty food.
Overall great experience, would definitely book with Emirates again and definitely recommend it.

I travel mostly with Emirates as I have found that flights are very comfortable , reasonable prices and gives all that is needed for customer to experience a excellent flight experience and reach destinations relaxed ready for on ward travels or your holiday to begin
Food ,drinks entertainment are of excellent choices .
Toilets are kept clean
I have been lucky enough to have flown business class and is exceptionally brilliant worth doing business my best experience with Emirates and have to say Emirates continues to improve to make flying better and reviews are looked at to help better service where needed
My experience , my family and friends has been excellent , support is given on flights should any issues arise and are resolved on flight where possible .

I have travelled with Emirates holidays for the last 6 years to Dubai and Bali and always found their holidays competitive on price and excellent in quality and my experience of their customer service is very good. On one occasion when I did experience an issue their managing director stepped in and resolved the issue. I have no hesitation in recommending Emirates Holidays.

Booked for 6 adults to travel to maldives , informed of major building works 5 weeks before we were due to leave even though emirates were aware of this before .
they would not respond as to whether we could cancel free of charge or relocate to somewhere else and now on holiday they refuse to move us both not in accordance with Abta code of conduct so now we will have to take legal action against them .
DO NOT BOOK VIA EMIRATES HOLIDAYS THEY ARE PART OF DNATA AND DO NOT FOLLOW ABTA CODE OF CONDUCT OR ANY UK LAW they also fail to inform you when emirates cancels flights and that it’s nothing to do with them even though it is under the package and travel regulations so be warned

We book month long holidays to Mauritius regularly with Emirates Holidays because they always seemed excellent. This year however they showed their true colours. We were in Mauritius when the Middle East conflict started. Emirates Holidays immediately turned off their WhatsApp channel, ‘due to technical problems’ and remained switched off so we could not make contact. Emirates Airways provided accommodation for three days then without warning abandoned us, so we had to find and pay for our own accommodation. Finally getting home 10 days later. Emirates refused to pay any compensation for the extra costs and delays. Have been Gold Card holders for over a decade with Emirates and having easily spent six figure sums we quickly found that the only bonus of a gold card was a few kilos extra luggage. Eventually, after months, Emirates’s agreed to pay a portion of the sum claimed then eventually paid the majority but only AFTER I reported them to ABTA. The long standing relationship we had with Emirates is now ended.

Booking ref: 22738887
My daughter booked a family package to Dubai, travelling with her one-year-old. When conflict broke out and the UK Foreign Office advised against travel to the UAE, she cancelled rather than take a baby into a war zone the government was warning against. Emirates Holidays are refusing to return her £404 deposit.
We've asked three times for an itemised breakdown of what actual loss that £404 represents on a trip cancelled months before departure. Three times they've refused, hiding behind "standard terms." Under the Consumer Rights Act 2015, a deposit kept with no genuine loss behind it is a penalty — and their terms don't override the law.
As I write this, the US has launched fresh strikes on Iran and tankers are being hit in the Strait of Hormuz. So much for "resolved." We're now taking it to ABTA. (Happy to provide full booking details to verify this is genuine.) Avoid unless you're happy to lose your deposit if you ever need to cancel.

Recently took a holiday in Mauritius with Emirates Holidays. Communication throughout was excellent - way superior to that received by other companies we had used. Flights were very good, with ground staff and air crew being very smart and attentive. When in resort, the local Emirates Holiday representative contacted me through WhatsApp and then in person at the hotel and was available (should I have needed help) throughout our stay. Advice given by her was honest and open - without the usual pushing of products/trips etc. Very enjoyable stay, and excellent communication from Emirates and their local agent made the whole holiday stress free. Will 100% be using them again.