James was amazing in all that he did from ordering to collecting of my new car. He is always polite and helpful, going out of his way to make my purchase such an enjoyable experience. He managed to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve had a lot of cars through the privilege scheme & my last 3 cars have been from John Grose on Ipswich. Each time I’ve ordered my new car the process has been really easy & the service I had from J... Toon meer
Bedrijf heeft geantwoord
I am happy to give John Grose Ipswich top marks for helping me choose my new Ford Puma, what model best suited my needs etc. They also offered me the most competitive purchase price. My contact at Jo... Toon meer
Bedrijf heeft geantwoord
I travel from the midlands to this dealership and have just purchased my 7th vehicle from them. A very professional and efficient dealership to purchase from. The staff go above and beyond. On this... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Award winning customer service from EmployeeVoucher.co.uk
Geschreven door het bedrijf
- Customer service is at the heart of our business
- As part of the John Grose Group we are very proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contactgegevens
Ransomes Europark, IP3 9BE, Ipswich, Verenigd Koninkrijk
- 01473 550456
- privilegeteam@employeevoucher.co.uk
- www.employeevoucher.co.uk
4,9
Uitstekend
964 reviews
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FRIEDLY ATTENTIVE AND PERSONAL SERVICE.
14 september 2024
Antwoord van EmployeeVoucher.co.uk
Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
There was a mark on the dashboard which…
There was a mark on the dashboard which they were going to get repaired .. my worry was that if I wasn’t happy .. what next..
No compensation offered..
we’ve bought many cars from yourselves and I just felt that the customer care wasn’t there .. I may go elsewhere in the future
18 december 2024
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to post your review, we really appreciate your feedback. I understand that one of our team has been in touch regarding your feedback, and trust that any concerns have now been resolved. Please do let us know if you require any further assistance; we are always happy to help. Best wishes, John Grose Customer Service.
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to leave us this great review and letting us know how we did, we really appreciate it! Best wishes, John Grose Customer Service
This was the 9th car we have bought…
This was the 9th car we have bought from John Grose. As always James was great to deal with and considering we live in Leicestershire we are more than happy to travel to Ipswich to collect our cars. The staff are very friendly, the showroom is always spotlessly clean and everything has been prepared so I was there less than an hour to handover my px and collect my new kuga
2 november 2024
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to share your 5-star feedback with us. We are so happy to hear that your car-buying experience ran so smoothly. We wish you many safe travels in your new vehicle and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
Stuart was excellent in his job and not…
Stuart was excellent in his job and not pushy at all. Lovely little garage where they are truly focussed on their customers rather than just getting a sale.
7 september 2024
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for sharing your 5-star review with us. We are very happy Stuart could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Well done John Grose
John Grose is a dealership I have been using for 30 years. I use them because of there absolute commitment to seeing that I get a professional, friendly and courteous service.. ,I must also mention the persion that I have dealt with over the past few times , Mr Jacque Damant who make the whole transaction comfortable and pleasant ..
25 oktober 2024
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Jacque. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Antwoord van EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
James was extremely helpful
James was extremely helpful. He explained the purchasing options and processes very clearly, kept me up to date on developments and timescales, and checked after I had received the vehicle that everything was ok.
29 oktober 2024
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for sharing your 5-star review with us. We are very happy James could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Above and beyond
Having brought many new cars over the years, a lot from John Grose all the sales people I have met have been very helpful and informative. I find myself keep going back to them thanks again for a trouble free change over…..
25 oktober 2024
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for your recent 5-star review and positive feedback. The team here at John Grose are thrilled by your feedback and are proud to be thought of so highly. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
Antwoord van EmployeeVoucher.co.uk
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Matthew really helped me in finding…
Matthew really helped me in finding exactly what I wanted at the right price I can not fault. this is the 2nd car i have brought now from John Grose and unless i decided to change make I will be back again in 3 years
6 september 2024
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for sharing your 5-star review with us. We are very happy Matthew could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Would highly recommend John Grose. Excellent service from start to finish.
Would highly recommend John Grose. Ryan and the team were professional and attentive, and took very good care of us from order to delivery of our new car. We were kept informed of the build and delivery status, then thoroughly enjoyed the day of collection. Aftercare has also been excellent.
2 oktober 2024
Antwoord van EmployeeVoucher.co.uk
Good Afternoon. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to the team. Best wishes, John Grose Customer Service.
Excellent Purchase Experience
This dealer is a credit to Ford. No fancy gimmicks, just good honest service. Our salesman Jack was exemplary. Polite, friendly, helpful and professional throughout. Happy to recommend him 100%.
😊👍
3 september 2024
Antwoord van EmployeeVoucher.co.uk
Good Afternoon. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
Fantastic Customer Service
I cannot speak more highly about John Grose Woodbridge. From first point of contact to the the after sales care they are just fantastic.
Every single member of staff are kind, courteous and professional and it is always a pleasure to see them when I am trading in a car.
I am never made to feel rushed and they are so helpful when helping me decide on which car will suit my needs the best. I also feel like they are getting me the best deal possible, without all the pushy sales tactics that I've had thrown at me at other sales centres in the past.
I will most definitely be returning in the future. I have been using them for many years and recommend them to all of my family and friends.
27 september 2024
Antwoord van EmployeeVoucher.co.uk
Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
New car sales. James Honeywood.
Salesman James Honeywood was great with his services. Polite, friendly and kept me posted all the time prior & after delivery of my new car. 10/10
26 september 2024
Antwoord van EmployeeVoucher.co.uk
Good Afternoon. Thank you for your 5 star rating and review of John Grose. Your comments are a delight to read and we will forward your feedback to James. Happy driving in your new car! Best wishes, John Grose Customer Service.
James Honeywood was friendly and…
James Honeywood was friendly and professional, I would definitely recommend and use him again.
28 september 2024
Antwoord van EmployeeVoucher.co.uk
Good Afternoon. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to James. Best wishes, John Grose Customer Service.
This will be our 4th (9 years) vehicle…
This will be our 4th (9 years) vehicle from John Grose.
On each occasion, the salesperson was well-trained, and friendly, and took the time to explain all items and answer questions. I have always been pleased with the service.
11 september 2024
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
Really impressed, highly recommended
Everything was smooth from start to finish. Stuart pulled out all the stops and ensured the entire process was trouble free. I would definitely recommend using John Grose to family and friends
14 september 2024
Antwoord van EmployeeVoucher.co.uk
Good Morning. Thank you for your 5 star rating and review of John Grose. Your comments are a delight to read and we will forward your feedback to our team. Happy driving in your new car! Best wishes, John Grose Customer Service.
Great service and excellent staff who…
Great service and excellent staff who get everything right.
29 augustus 2024
Antwoord van EmployeeVoucher.co.uk
Good Morning. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
Good experience
We have had Ford cars for a few years and always shop around. JG were approachable, always called back promptly and didn't leave you waiting. They were straight talking and we got a deal we were happy with. We didn't part exchange as the price they gave us was very low, could have got more from We Buy Any Car but ended up selling privately. We travelled by train as we live quite a long way away and George picked us up from the station. All in all a very good experience.
But always recommend shopping around first.
21 september 2024
Antwoord van EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
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