Encore Estate Management Reviews 

I moved into Glasswater Locks in April and I must say the professionalism of all the team was absolutely amazing so helpful and welcoming in every aspect.

The concierge team are very helpful I have mainly dealt with Sajid and Nad and they are always at hand to help can’t rate the service enough.

Steven is an amazing concierge! I always feel welcomed and looked after!

Always friendly and really helpful.
Jane at Grapnel apartments.

Very disappointing experience dealing with Encore/EPMG Legal during a remortgage process.

My solicitors first raised enquiries over a month ago, and despite repeated follow-ups we are still waiting for complete responses to straightforward questions. Some enquiries have only been partially answered, while others continue to be ignored entirely.

The lack of communication and inability to escalate the matter properly has caused significant delays, unnecessary stress, and is now impacting completion of the remortgage.

I understand that teams can be busy and that backlogs happen, but waiting over a month for clear responses to lender enquiries is extremely frustrating.

I hope someone senior at Encore can now step in and resolve this properly.

UPDATE: you will be able to see Encore's reply but I guess the issue that my solicitors and I are facing is that we keep requesting for the same information since April 20th! Yes, the last email we sent them was in fact on the 14th of May, also, asking for the same information as on the 20th of April!

Jane's back after what seems like an eternity, but it's like she never left! Huge thank you to her for noticing I was upset and having a pretty awful day. Means a lot to me that she cheered me up and had me in stitches. Lovely to have her back. Thanks again!

Served Service charge notice 3 years late asking for total amount of £6k. They don't fix things we haven't had a AGM for 2 years. they are owned by an insurance company and have charged insurance at a rate of 900% more than I have been quoted by other companies. They are also very quick to get lawyers involved if you don't pay for their incompetence and greed. I suspect the reason there is a gulf between 5 star and 1 star is that 1 star reviews are real and 5 stars are professionally written. They seem to be making healthy profits on Companies House however

Just wanted to give a big shoutout to Jane from Grapnel Apartments!!! Me and my flatmate have been here for 2 years now and Jane has been amazing at helping us out with any of our needs and she is extremely friendly and likeable. We’re glad to have her back after her time off!!!

In a world of terrible managing agents like R&R, Encore have been brilliant. I've had them for more than a decade, service charge increases have always been conservative where possible and fair, I have literally no complaints about the team at the business. They set a standard other agents should be measured against.

We've been at our apartment for 4 years now, we have always felt that issues with the development have been dealt with quickly and professionally by Kirsty Leinster. In recent times we've had a complete redecoration of our communal areas, which has really improved the look of the building. Thanks again for all you do to keep our home in great order.
Mercedes x

Kirsty Leinster is a lovely person who has kindly assisted me by understanding my situation and my disability (deaf and mute), as well as my financial struggles. She saved my life by stopping the threatment court for the service charge and ground rent. She helped me solve the problem and advised me on how to proceed step by step, paying instalments every month.

I sent a photo of some graffiti back in January and was told it would be removed. It's now May, and has finally been removed after I contacted Encore again.

They will constantly avoid carrying out repairs and maintenance in the estate. It is that bad that residents have to constantly organise and clean up the area. The kids play area is so dirty and filled with broken glass and a tree stump not cut process it creates a puncture hazard but they wouldn't come out to sort it! Avoid using Encore, they are so incompetent that they blocked all comments on LinkedIn so people can't comment on how bad they are

I just want to send a review for Jane at the concierge at Grapnel Apartments. She's very helpful, friendly and always up for a chat!

We are tenants at Park Lane Business Park where the estate is managed by Encore. Our experience with Encore has been an extremely positive one, thanks primarily to the attentive service to the site provided by their appointed Estate Manager Kirsty Leinster. Dealing with Kirsty in the years since our arrival has been a pleasure and she is a credit to the Company. We would highly recommend Encore Estates on the basis that Kirsty is representative of the quality service provided Company wide.

I am one of the residence at Glasswater Locks and I have to say Suki is by far one of the best team members I’ve ever dealt with in any building I’ve lived in. He’s so friendly and helpful and made my move in so seamless. He’s made my experience in this building so special. I never right reviews but I had to do one for this guy! He’s the best there is!

Kirsty always responded to our issues in a professional & proactive way. Communication was always clear & timely & we felt confident that things were being managed efficiently.

We completed our property sale on 28th November 2025. Despite notifying the management company and providing the Apportionment and Completion Statements proving all fees were settled, we continue to receive invoices and notices.

The Estate Manager previously claimed updates could take a "couple of months," yet we are still receiving mulitple invoices and notices as recently as 30th April 2026, and when contacting them informing them of this, we received no replies.

The company seems incapable of updating its records, resulting in the continued receipt of bills and notices for a property we no longer own. Avoid this company if you value efficient administration.

During my 18months at Grapnel Apartments, Furness Quay, the concierge team have been absolutely fantastic. Jane made the move in process so easy for me, and I am so glad to see her back after a few months, especially as today is the day I am moving out and she is back again. Just such a friendly face and nothing is ever too much trouble. So glad I got to say goodbye. Also special mention to Becky who again has been great! Thank you ladies, and I wish you both well x

The staff at Glasswater Locks made our move easier during a stressful time. Sukhi, most especially, was heaven-sent. He was patient and answered all our questions, even when he was very busy. He ensured we had access to the car park for the times we were unloading our items, which saved us so much hassle trying to get to Cardigan Wharf.

Kirsty is always so helpful. If there is an issue she is always there to give advice in a calm, professional manner.