Encore Estate Management Reviews 

I would like to thank Kirsty Leinster for all the help she has given me about the development I live on. I would given her 5* all day long. I would defo recommend encore if all the property managers are like her.

Sukhi is incredibly helpful and kind. I’ve known him since my previous serviced property, and he has always been professional, reliable, and approachable. He consistently goes above and beyond to assist residents, and it’s always a pleasure interacting with him.

A shoutout to Natalie from the reception at Local Crescent Block B. She is very professional, kind and helpful !

I love the Glasswater Locks! There’s a variety of rooms and spaces to enjoy, including the cinema, gaming room, meeting room etc, which makes it easy to relax, socialise, or just change up your environment. The concierge team, especially Sukhi, has been incredibly kind and helpful since I arrived, always going out of their way to assist with anything I need. It truly feels like a comfortable and well-managed place to live.

I absolutely love the Glasswater Locks apartments, they’re cosy, inviting, and designed to feel like home. The canalside club creates a real sense of community with its cafe lounge, pool table and board games, making it easy for residents to connect and relax.

The additional amenities, including the cinema and games rooms, effectively extend your living space. The concierge team truly ties everything together, as they’re consistently helpful and attentive. A special mention goes to Sukhi, who goes above and beyond to ensure residents feel supported in everyday living.

Having a well equipped gym just steps away is another major benefit, making it easy to stay active and maintain a healthy routine.

Overall, this is a fantastic place to live, combining comfort, convenience, and a strong sense of community.

It’s a wonderful, not only the place but also the environment and its people whether it may be the residents or the concierge. Very friendly and welcoming! Sukhi especially who has made me feel very welcome here and also comfortable, made it truly feel like home, whether I have any issues or need any assistance during my stay here, I am not shy to ask him which I’m very thankful for.

Overall, I love it here, the friendly people, the welcoming staff, the activities, and the facilities.

Extortionist's I've been forced to make a large payment that I know is not owed from myself. They've ignored multiple emails from me explaining they have the wrong person, asking them to confirm details and their only response has been to ignore the emails entirely and send me increasingly threatening emails stating they will double the balance owed if I do not make payment within 7 days. Our previous property manager was not perfect, slow to respond and slow to resolve issues but I would give anything to have them back as its still immensely better than being extorted and ignored all at once. They deserve criminal prosecution in my opinion.

I wish I was not forced to sign with them when we purchased the house. They are the worse ever, you just pay however they do not care and don’t give anything in return

I am a resident of Local Crescent, and I would like to express my appreciation for Natalie.

She has been very helpful and professional. When I was unsure how to use the app, she patiently guided me step by step. She also explained FOB-related matters clearly and politely.

In addition, she always greets us warmly every day. My family members share the same positive experience and truly appreciate her kindness.

Her excellent service makes a real difference. Please kindly pass on our thanks and recognition.

Trying to scam fines and fees even though they never contacted me. Will try to have them removed as management company.

And they do not respond to the email address provided below. Try looking at the 50 emails I sent over the years you crooks.

Kirsty at Encore has always been helpful and quick to respond to queries

Veronika was very cooperative in working out a solution with me in getting my SkyQ TV service set up.Friendly, amenable and satisfying service provider - an excellent example of customer service.

Had to issue Encore a Section 24 Preliminary Notice due to Mismanagement, Disproportionate Service charges, Contractor Competence and Governance Failures. Delayed by 3 months, not due to staffing issues, the building manager gave his notice 2 months prior, so in early January 2026, so the response to my review is factually incorrect. The 2026 service charge budget was issued to flats leaseholders with a demand that has effectively doubled compared to the previous year, totalling £7,889.40 annually. Clarification received that Encore overspent the budgeted £1000 on general maintenance for 10 apt block in 2025 and they wrote in fact they spent £15,000 on flats building, no Major or non Major work notices was issued for 2025, so looking forward to clarifying on what such a sum was spent. In the same response, they state the internal painting of 2 corridors (2 flights of stairs each) in our 10-apartment building will cost £13,000! Fire safety major works quoted £80,890-88,330 were brought on us by legislation, however noone asked 10 flats if we need corridors re-painted, Encore just billed us £13,000 for it!
Self-contained flat was removed from the Budget 2026 Schedule, so it's unclear whether we are dividing by 10 or 9 the proposed charges.

Communication with the estate manager has been consistently poor. Phone calls and messages left via reception routinely go unanswered, with responses typically taking 3–4 weeks and only provided after repeated email follow-ups. When responses are received, they are often dismissive and lack substance. For example, the estate manager has been unable to confirm even basic details such as the type of HIU heat meter for which quotes are being requested. It took her 3 weeks to write " m bus wireless heat meter" response, and the fact that my family left with an inconsistent hot water supply in the process didn't bother her.

There have also been serious concerns regarding contractor quality. Residents experienced loss of hot water on three occasions during the winter, attributed to contractors appointed by Encore, namely Primech. On at least one occasion, an inexperienced operative attended an emergency call-out, appeared unfamiliar with the Komo HIU system, and made inappropriate and offensive remarks. Primech guy closed the valve and broke the cap of it in the process of screwing it so tight with a metal instrument. Before his attendance, we had slightly warm water, but as he closed the valve, we were left with ice cold water for upcomimg weekend. " Not to mention his comments that 'people are so soft these days so cant live without hot water for few days” and “it could have been worse, you could have been in Ukraine” . On what I replied “ I am not from Ukraine, so don’t see the analogy”, and such comments to family with young kids he saw with his eyes give you an idea what sort of racist men I was dealing with on Friday afternoon. And that’s what Encore in their response calls “a fully vetted and competent contractor. ”

Attached are images of our storage and bin area with American roaches’ infestation left probably by another Encore’s “a fully vetted and competent contractor. ” and like that literally everything they touch! Anything I look into, I find a massive breach of trust and prolific mismanagement.
There is a continued lack of transparency regarding the reserve fund, including how funds are allocated and spent. Asked them to clarify and got a one liner response with 19k in reserve response, well we paid £300 for 11 yrs to date so at least £33,000 should be there! Lets get some financial statements and documents instead of brush off one liners, shall we!
There is a clear perception that processes are being influenced in favour of wealthier townhouse owners, to the detriment of flat owners. This includes a lack of fair representation in budget discussions and alleged off-record guidance provided by Encore on how to limit flat owner participation in the management board. Furthermore, a Subject Access Request response appeared incomplete, omitting relevant email exchanges that would demonstrate such practices. Encore can deny as much as they like, I have on my hands emails where their legal team provides assistance and asks to take the conversation offline (meeting) to discuss how flat owners can be prevented from joining board of directors by amending the Articles of Association. You cant argue with facts.
As answers we are getting are brush off one liners we will have to proceed with Section 24 Landlord & Tenant Act 1987 Preliminary Notice of Intention to Apply for Appointment of a Manager to formally place the Company and its managing agent, Encore Group, on notice under Section 24 of the Landlord and Tenant Act 1987.
I have also involved the MP's Office of Ben Coleman.

Five-star service from Rob Cox! Replacing windows in a leasehold property is a complex feat, but Rob’s guidance through the various requirements made all the difference. He was helpful, supportive, and efficient. A huge asset to the Encore team

They never reply to emails or pick up the phone. Just useless.

This company has just taken over the maintanance of our development and are doing a fantastic job. They even removed a shopping trolley that had found its way onto the shared area near the pond. I am a very happy resident and wanted to thank the team for their support and care.

They are always available in case of any problem. Helen from reception is always kind and friendly and ready to help.

I moved in earlier this year and have been made to feel so welcome, settled and supported ever since. Helen is the absolute star of the show keeping us all informed, ensuring when we need support with visitors, parcels and engineers arriving, she is able to support whether we are near or far. The facilities are kept clean and tidy and when things need maintenance, communication is great and timely.
Its a beautiful location. As a football and cricket fan I am loving it and meeting fellow individuals staying in the apartments because of the socials arranged, is hugely appreciated.

I couldn’t be happier with the service at Waterside. It’s a pleasure to live here. Helen keeps us up to date with everything we need to know, plans lovely events for us and goes above and beyond for all of the residents, she really is amazing! X